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"Good breakfast. Lots of options. It is like a home away from home"

"The staff went out of their way to be helpful in arranging tours, transportation and recommendations of places to eat (all were excellent). Would highly recommend this as a place to stay when visiting Hanoi!"

"Great staff and excellent accommodations."

"The hotel is in a great location within walking distance to many things, our room was beautiful large and spacious. The staff were amazing, very helpful and welcoming. They were kind enough to store our luggage while we went up to Halong Bay for our overnight cruise so we didn’t have to take everything with us. Highly recommended this hotel and would stay there again. "

"Throughly enjoyed my time staying here. Staff were very professional and lovely hotel facilities "

"Great place to stay. Staff were wonderful and the dining is delicious. We love it here."

"We booked the Lotus Boutique Hotel for three nights initially at the start of our Vietnam family holiday. Travelling with a group of seven including a toddler of 21 months, two rooms here were ideal. The hotel organised an airport transfer for is at a very reasonable price. Jennie, the manager could not be more accommodating, organising a street food tour which I highly recommend. She also organised our train tickets together with a cruise on Halong Bay. We also had laundry done at a very reasonable price. As far as value for money is concerned, we received outstanding value for money. The breakfast was good, the wifi was very good.I highly recommend the Lotus Boutique Hotel and would definitely return here if staying in Hanoi again. The location is outstanding."

"Great staff, good location. Do Not book Privare Transfer to Mu Cang Chai. Driver was ill prepared got a flat tire and dis not have a spare. This meant having to pay for a Hotel and mine and his food at MY COST. Due to Typhoon, ended up having to stay 2 nights, only 34 kms from my destination. Also had to pay for a motor taxi at MY COST from Hotel to Mu Cang Chai. I am expecting a reimbursement. Driver is to immature to be employed for Client Service."

"Breakfast was great Hugh is a wonderful concierge he is calm and profeesional takes time to listen to listen to your needs and takes appropriare measures to facilitate requests Tyson with his upbeat enthusiastic attitude is also quick to look for ways to enhance your stay Friendly and fun to be around I have to mention Tunat la terressa what spot on service and humbling attitude such a great service super knowledge of the dishes and wines Hats off to whomever manages these kind staff members"