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" This hotel feels like home. The staff were so accommodating and made us feel incredibly welcome. Our family of 5 spent 3 nights here. The rooms were superb and the effort the Lotus Boutique team went to for my husband’s birthday on the day we arrived was so special. We would like to make a special mention to Anna and Mia who all left a special impression on us. All the staff were so warm and friendly .We hope to come back and stay at this beautiful hotel again."

"I had an incredible stay at the InterContinental Hanoi. The hotel is stunning, the food is top-notch, and the service is on another level. What really stood out was how the staff went above and beyond when my luggage did not arrive the night before our departure. They met me at the airport, handled everything with calm professionalism, and made sure i was taken care of until the issue was resolved. Truly world-class service. Every part of my stay — from the beautiful room to the amazing dining and attentive staff — was exceptional. I can’t recommend it enough!"

"Perfect hotel stay, lovely staff and felt so comfortable and welcomed the entire time. Would highly recommend and will certainly come back. "

"Loved our stay here! The staff were so friendly and went above and beyond for us. The rooms were exceptionally clean and new. Amenities were great, shower was hot! Great location right in the old town. Very close to the popular “Beer Street”, which meant there was a lot to do nearby - we couldn’t hear any noise from our room at all so slept very well. We would definitely stay here again!"

"Beautiful hotel, excellent staff, service and food. Roof top bar and pool were great. "

"The service was friendly and excellent. The bed was firm and comfortable. We had a balcony room and enjoyed the view of the street below. Please note that there are several steps up from the street to the lobby. "

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction. "

"AAA"

"Excellent boutique hotel. The staff is extremely friendly and supportive. The hotel manager Jack is a very nice and professional person. The location is super."