"Check in process was terrible. The Property was supposed to send me my room number and check-in information prior to my arrival and they never did. I arrived around 11:30 PM to the property and there was nobody at the front desk to check me in. I had to rent a hotel room for the night till they staff at this property. We’re back at the Front Desk around 11 AM next morning. This was a huge inconvenience and a lot of money."
"Check in process was terrible. The Property was supposed to send me my room number and check-in information prior to my arrival and they never did. I arrived around 11:30 PM to the property and there was nobody at the front desk to check me in. I had to rent a hotel room for the night till they staff at this property. We’re back at the Front Desk around 11 AM next morning. This was a huge inconvenience and a lot of money."
"If you need 'late check-in' or 'late check-out'
do not consider this place.
Absolutely unpleasant experience and hard to communicate.
Room condition, facilities, pool and pice was okay."
"If you need 'late check-in' or 'late check-out'
do not consider this place.
Absolutely unpleasant experience and hard to communicate.
Room condition, facilities, pool and pice was okay."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Excellent staffs.. Excellent Service! We were greeted with fresh & enthusiastic staffs! A big thumbs up to The bell captains, security staffs 👍
Mosaic restaurant staffs very efficient & helpful.. (Reza). Buffet breakfast - wide spread.
Checkin & out has no issue. Front desk staff Nik was excellent.
Rooms are fully equipped & comfortable beds! Housekeeper Ros has kept the room tidy & clean at all time!
But it would be better if the toilets door could be latched & comes with shower curtain....
Excellent staffs.. Excellent Service! We were greeted with fresh & enthusiastic staffs! A big thumbs up to The bell captains, security staffs 👍
Mosaic restaurant staffs very efficient & helpful.. (Reza). Buffet breakfast - wide spread.
Checkin & out has no issue. Front desk staff Nik was excellent.
Rooms are fully equipped & comfortable beds! Housekeeper Ros has kept the room tidy & clean at all time!
But it would be better if the toilets door could be latched & comes with shower curtain....
Noor Rita
Reviewed November 12, 2023Reviewed November 12, 2023
Fuss-free check in and out. Convenient location to a cafe right opposite and other touristy spots nearby. The staff were professional, welcoming and approachable!
We were lucky and got upgraded to a room with the city view. Rooms were clean, functional and spacious for our simple luggage. Overall a really pleasant stay, will definitely book this hotel again for future visits!
Fuss-free check in and out. Convenient location to a cafe right opposite and other touristy spots nearby. The staff were professional, welcoming and approachable!
We were lucky and got upgraded to a room with the city view. Rooms were clean, functional and spacious for our simple luggage. Overall a really pleasant stay, will definitely book this hotel again for future visits!
Joey
Reviewed October 28, 2026Reviewed October 28, 2026
We had a lovely stay at EQ, KL. The hotel and the hospitality were outstanding. Spacious rooms and friendly staff at the check in counter. Overall, a very pleasant experience.
We had a lovely stay at EQ, KL. The hotel and the hospitality were outstanding. Spacious rooms and friendly staff at the check in counter. Overall, a very pleasant experience.
Room and amenities new and sensible. Love the architecture of the hotel. Service is good. Understandably the F&B offerings are under-appreciated at such a location in view of the many available options in close proximity. Great hotel location too, with public transport available very close by
Room and amenities new and sensible. Love the architecture of the hotel. Service is good. Understandably the F&B offerings are under-appreciated at such a location in view of the many available options in close proximity. Great hotel location too, with public transport available very close by
The room was clean, tidy, and well-maintained. The bed linen and towels were fresh, and the bathroom was hygienic. Overall, a comfortable and pleasant stay.
The room was clean, tidy, and well-maintained. The bed linen and towels were fresh, and the bathroom was hygienic. Overall, a comfortable and pleasant stay.
Kshitiswar
Reviewed October 24, 2026Reviewed October 24, 2026
Grand Hyatt is strategically located in the heart of Kuala Lumpur, 5 minutes of walking distance to Suria KLCC and Petronas Twin Towers.
Following through an air-conditioned walkway for 6-7 minutes will bring you to the Pavilion shopping centre. The hotel extraordinarily convenient in terms of dining & shopping.
The interior room is spacious, clean, nicely furnished with comfortable bed linings, we had good night’s sleep. The toiletries for shampoo, conditioner & body cream are from the...
Grand Hyatt is strategically located in the heart of Kuala Lumpur, 5 minutes of walking distance to Suria KLCC and Petronas Twin Towers.
Following through an air-conditioned walkway for 6-7 minutes will bring you to the Pavilion shopping centre. The hotel extraordinarily convenient in terms of dining & shopping.
The interior room is spacious, clean, nicely furnished with comfortable bed linings, we had good night’s sleep. The toiletries for shampoo, conditioner & body cream are from the...
SUZHEN
Reviewed February 1, 2024Reviewed February 1, 2024
Location walkable from the famous China Town Petaling Street where street foods are abundance and lots of hidden pubs to explore during the night nearby.
Location walkable from the famous China Town Petaling Street where street foods are abundance and lots of hidden pubs to explore during the night nearby.
Cw
Reviewed January 31, 2023Reviewed January 31, 2023
Located in a quiet place. There are taxis waiting outside. Wifi was good. Our 2 units of 1 bedroom were upgraded to a 3-bedroom & a 2-bedroom. That was extravagant! Quiet corridor. Quiet surrounding. Far from busy streets outside. Breakfast was good, located on 48th floor with a good view. Gym was located on 48th & 5th floor. Room was equipped with everything we needed. Reception was polite, prompt & efficient. We couldn’t log in to wifi but was rectified within 5 minutes. My guests were happy...
Located in a quiet place. There are taxis waiting outside. Wifi was good. Our 2 units of 1 bedroom were upgraded to a 3-bedroom & a 2-bedroom. That was extravagant! Quiet corridor. Quiet surrounding. Far from busy streets outside. Breakfast was good, located on 48th floor with a good view. Gym was located on 48th & 5th floor. Room was equipped with everything we needed. Reception was polite, prompt & efficient. We couldn’t log in to wifi but was rectified within 5 minutes. My guests were happy...