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Reviews of LotteTower Rainbow House

2.5 out of 5
LotteTower Rainbow House
10-1, Ogeum-ro 13-gil, Sonpa-gu, Seoul, Seoul

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 33 reviews" "
Rating 8 - Good. 7 out of 33 reviews" "
Rating 6 - Okay. 8 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

NUNNAPAT

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent

4/10 Poor

Verified traveller

Stayed 12 nights in Sep 2019

10/10 Excellent

TangYienEng, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located at Songpa Gu which is near to olympic park. You need to take a short bus ride there and the street itself is full of eatery, serving nice fried chicken and kopchang. Its actually the bangi food street. Friday and Saturday night is a busy street but it quiet down during Sun nite. Convenience store is around the corner as well. Rainbow house provide water dispenser, the kitchen is basic with rice cooker and they even provide rice but you have to cook yourself. I did not use it as I mostly eat out. They provide shampoo and a small piece of soap as well. The hot water is sufficient and the temperature of the water is manageable. The aircon temperature is manageable too. The best thing is that there is a small TV in the room and a small fridge as well. Maybe a few suggestion, if hanger can be provided will be good. I have to make use of a pole that is very close to the wall on top of my bed to hang my clothing. As the room i stay (307) got a small window near the desk area, the morning will strike thru and it s very bright and kinda disturb the sleep. Might be able to make a curtain for it Strongly recomended for those who need a place to rest or sleep after moving around in Seoul for the whole day. Sincerely Maybelene Tang
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Extra charges
I thought it was a good price when I booked but the owners added an initial cleaning charge of 20,000 won. This may be standard practice in Korea but this should have been obvious when making the booking. Luckily they didn’t insist on the 50,000 won deposit.
Stayed 4 nights in May 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice.
Stayed 4 nights in Apr 2019

8/10 Good

Olga

Liked: Staff & service, property conditions & facilities, room comfort
Enexpensive lodging in prime area
There was permeating sewage ordor coming from the shower area and from outsited bia window.
Stayed 5 nights in Oct 2018
Response from Too Bi on 29 Oct,2018
Thanks for visiting us!

6/10 Okay

Risa

鍵の電池がなく鍵がかからなく困った。メールしたらすぐ対処してくれたが、チェックイン前に鍵の電池を調べてほしい。
Stayed 3 nights in Nov 2023

6/10 Okay

tae hyeok

Stayed 1 night in Nov 2023

6/10 Okay

Risa

Disliked: Staff & service, property conditions & facilities
安いので仕方ないがドライヤーが無いのが辛かったです。
Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
다시는 ㅜㅜ
정말 좁아요. 체크인보다 두 시간 먼저 도착했는데 트렁크가 무거워 숙소에 맡기고 밥을 먹으러 가려고 했는데 트렁크를 맡아주기 어렵다고 하면서, 싼 데는 이유가 있는 거라고 설명하네요. 그래서 무거운 트렁크를 끌고 식사를 하러 갔습니다. 엘리베이터가 없어서 트렁크 들고 올라가는 데도 힘들었습니다. 방은 트렁크를 열기 힘들 정도로 좁고 침대도 뒤척일 수 없을 정도로 작습니다. 하지만 위치는 좋아서 식당이나 교통은 편리합니다.
Stayed 3 nights in Oct 2023
Response from Generosity on 19 Oct,2023
'제발 이런 분들은 절대 방문하지 말아주세요' 저희 하우스에는 일반적으로 리뷰를 달지 않습니다. 충분히 Guest님을 존중하며 지원해드릴 수 있는 부분에 대해서 커뮤니케이션하고자 노력함에도 유감 의견드립니다. 하우스 체크인 가능 시간 3시임에도 갑자기 사전 통보도 없이 5시간 전에 오셔서 일방적 체크인 및 짐을 맡기겠다고 지속적으로 연락하셨습니다. 기존 Guest분들 체크 아웃도 안하신 시간입니다. 또한 Guest님 고객 시스템 UX 이용 방법을 몰라서 화가 많이 내셨는데 호스트는 고객이 익스피디아를 이용하고 예약하고 소통하는 사용하는 방법을 알 수 없음을 안내드렸습니다. 그러면서 도움을 주지 않아서 그런지 전화 통화로 호스트 인성을 운운하면서 불평하셨고 작은 것 하나하나에도 예민하게 반응해서 호스트로서 심리적으로 너무 위압감을 느꼈고 너무 답답했습니다. 우리 하우스는 Compact한 사이즈에 합리적인 가격으로 방을 제공하고 있습니다. 이 Guest님께는 포스팅된 방 사진보다 좋은 방으로 좋은 방으로 제공해드렸습니다.

10/10 Excellent

TORU

Liked: Cleanliness, staff & service, property conditions & facilities
It's a little small with an auto-lock, but it's a private room with a shower and toilet, so it's cheap and very convenient.
Stayed 8 nights in May 2023

6/10 Okay

KOKI

Disliked: Cleanliness, amenities, property conditions & facilities
ホテルの看板が小さすぎてホテルが存在しているかどうかが分かりづらい。また、韓国語表記では「ロッテタワー」の文字が全く書かれていなかったため余計に分かりづらかった。 ホテルのチェックイン/チェックアウト方法もスタッフが常駐しておらず、チェックインの方法に関してはメールで送っていることを知らなかったので、入り口にチェックイン方法はメール参照の文面を書いてほしい。チェックアウト方法もそのまま出ることも知らなくて困惑したので、部屋の中にチェックアウト方法を書いてほしい。
Stayed 3 nights in Apr 2023

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The guy who runs the place was really helpful and kind, he was really fast on answering questions and help you out. Would recommend the place if you are a person that don't need to much space. The room was clean and big enough for you to function and there were wardrobes for you to put you clothes in and a fridge for your food. The only negative thing about the room was that the bathroom was a bit dirty but it was nothing you couldn't fix yourself to make it a bit better for your staying. So over all am really pleased with my stay there
Stayed 8 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
ห้องพักเหมาะกับการนอนพักคนเดียว สิ่งอำนววความสะดวกครบ ถือว่าดี เหมาะสมกับราคานี้ ถ้ามีโอกาสจะกลับมาพักอีกครั้ง
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격 대비 만족스러운!
가격 생각하면 만족스러운 숙박이 되지않을까싶어요. 겨울에 이용했었는데 바닥이랑 공기가 따뜻해서 정말 행복했습니다. 샤워하기에는 욕실이 조금 작은 느낌이에요. 나머지 부분은 만족하고 특히 호스트가 굉장히 친절하십니다:) 사진 찍을 생각을 못해서 사진은 없어요
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
管理人さんがとても気さくな方で良かったです。
Stayed 3 nights in Aug 2019

6/10 Okay

CR, Tokyo

立地が悪くなく、地下鉄の駅から徒歩10分ほどですが、仁川空港からだと1時間40分ぐらい遠いです。 ただ、ソウルの中心部とか観光地に行くときは便利です。 お値段が安いからかもですが、部屋がとても狭くて、シャワーを浴びるときに体が全然動けない状態でした。 防音も悪くて隣に泊まってる人の声が丸聞こえてしまい、特に夜はかなり響いていました。 冷房も調節不可なので夜は相当寒かったです。 この宿泊施設は大きな部屋から10数ルームほど仕切ったもので、私が泊まったルームには窓がなく、朝でも真っ暗でした。
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
管理人さんにとても優しく対応していただき、個室にシャワーもトイレも付いているので快適に過ごせました。
Stayed 28 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

とても良かったです。 部屋にはトイレもシャワーもあり、快適でした。 また旅行に来たときは利用したいと思います。
Stayed 9 nights in Nov 2018

4/10 Poor

Yuki

Disliked: Room comfort
テレビ
テレビが最初の一日つかなかった。
Stayed 4 nights in Nov 2018

10/10 Excellent

ASUKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お世話になりました！
初めて一人旅で利用させてもらいました！ 室内は狭めですが、スーツケースは広げられるくらいです。ドライヤーが部屋になかったのでオーナーさんからレンタルしました。 施設周囲は飲み屋さんやカラオケなどが多く、夜中も賑やかでした。 私はそんなに気にならない方なので、また機会があれば利用したいと思います☺︎ ありがとうございました！
Stayed 4 nights in Nov 2018

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호스트님이 너무 친절하셨습니다!
호스트님이 너무 친절하셨습니다! 필요할 때마다 빠르게 응답해 주셔서 감사합니다 :) 깨끗한 시설과 필수 요소들을 모두 갖추고 있어 머무는데 불편함이 없었어요~
Stayed 1 night in Oct 2018

6/10 Okay

EUNHO

Liked: Staff & service
급하신분만
후기 남긴적도 없는데 후기 나쁘게 썼다고 핀잔을 주시네요 요청에 따라 후기를 남김니다
Stayed 4 nights in Oct 2018
Response from Too-Too on 31 Oct,2018
안녕하세요! 저희 하우스에 착오가 있었던 것 같습니다. Check-in하는 과정에서 작은 논란이 있었으나, 게스트님과 매우 원만하게 Checkin이 진행되었던 부분으로 인해 오히려 착오가 있었습니다. 해당 부분에 대해서 Guest님과 통화를 통해 정중히 사과를 전달 드렸습니다. 항상 최선 서비스를 제공할 수 있는 House가 될 수 있도록 거듭 노력하겠습니다!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
개별 에어컨이 아니 전체 난방 냉방 시스템 답답하고 그냥 말그대로 고시텔
Stayed 5 nights in Sep 2018
Response from TooBi on 28 Oct,2018
해당 게스트의 숙박 일자는 10월16일입니다. 쾌적한 가을 시즌 날씨라 개별 에어컨이 필요하지 않을 것으로 판단됩니다. 또한 추가적인 요청이 이루어지지 않아 에어컨을 운영하지 않았습니다. 추가적으로 다음부터 숙소 예약 시에 숙소의 소개와 정책을 인지하시고 예약하시기 바랍니다. 게스트님의 요청 사항이 많아 여성 전용층과 예약하신 방보다 좋은 방을 제공해드렸습니다. 미흡했던 부분에 대해서는 보완해가도록 하겠습니다.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2018
Response from Ju on 19 Sept,2018
She is great guest for me!

10/10 Excellent

n, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても親切でした！
とても安いのに設備も良かったです！ 管理人さんは日本語が出来ないけど 一生懸命説明してくれて理解することも出来ました！駅も歩いてすぐだし、周りもご飯街なのですごく良かったです！
Stayed 9 nights in Aug 2018
Response from Justin on 1 Sept,2018
She is very kind and pretty guest fot me! I strongly recommend her I am happy to staying with nice guest!