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Reviews of Starhills Hotel

3 out of 5
Starhills Hotel
8-1, Namdaemun-ro 1-gil, Jung-gu, Seoul, Seoul

Reviews

7.0

Good

Rating 10 - Excellent. 42 out of 315 reviews" "
Rating 8 - Good. 136 out of 315 reviews" "
Rating 6 - Okay. 83 out of 315 reviews" "
Rating 4 - Poor. 44 out of 315 reviews" "
Rating 2 - Terrible. 10 out of 315 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access to everything,bus stop,shopping,subway,restaurants,landmarks......
Stayed 14 nights in Mar 2024
Response from starhills hotel on 30 Mar,2024
명동 스타힐스 호텔입니다.항상 청결하고 깨끗한 상태로 고객님들께서 편히 머무를수 있는숙박업소가 되도록 최선을 다 하겠습니다.이용해주셔서 감사합니다.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers there are very nice and friendly.
Stayed 9 nights in Aug 2023

10/10 Excellent

Howard

Stayed 6 nights in Aug 2023

2/10 Terrible

SUI KI

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
its totally a nightmare, the room is very old, dusty and the condition is poor. The desk is like an antique that no one clean it for ages. I am sure they don't change bed sheet for long time that you can see dust on your bed... Heater cannot change temperature and its always 30c in winter time, can't even sleep with such a hot environment ! Staff is rude and not helpful, we were just asking for route but her attitude was very rude, a very bad staying experience.
Stayed 1 night in Dec 2019

4/10 Poor

Mei Yee

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Will not stay in this hotel again
The room looks old, floor tiles and wall paint were dirty and fitted with old furniture. Was surprised that the toilet without door which is inconvenient for the family since there were 4 of us staying in a family suite . After requested to change room, they had accommodated me with a better room with door in toilet. Location wise very good as walking distance to shopping areas and train stations.
Stayed 6 nights in Oct 2019

4/10 Poor

MYF, HK

Travelled with family
Disliked: Cleanliness, staff & service
One specific staff in blonde hair had extremely bad service. She didnt answer any of our questions. She didnt even want to help on anything we tried to explain. The air condition at our room kept turning off early in the morning, for the 6full days. Extremely bad. Worst hotel i ever been among the same stars. HOTEL 8 Hours was much much better.
Stayed 5 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff can’t speak English at all so terrible when we need info and hotel looks very old and dirty and if compared to hotel room rate then not worth to stay there!
Stayed 5 nights in Apr 2019
Response from irenehotel on 3 May,2019
I'm sorry to hear that you're dissatisfied. I'll do my best to solve the problem you said. Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and clean. Staff cleaned daily and provided fresh towels.
Stayed 3 nights in Apr 2018

2/10 Terrible

Ace, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Nandaemum but staff arent helping
Check in is only allowed at 6pm~ Hotel staff allowed other customers to check in without additional $$ but asking $$ for us~ Arent helpful because they do not understand english~
Stayed 3 nights in Dec 2017

6/10 Okay

Sally, Hilo, Hawaii

Liked: Cleanliness, staff & service
Pretty Good Hotel
This hotel is pretty good. It's within walking distance between myeongdong and it takes about 15 - 20 minutes to walk to Sejong statue. Very close to lotte department store and the food court was good. The stay was good as we weren't in the hotel during the day time. The standard room is quite small, once you walk in, there is 1 twin bed and 1 full. With in 2 feet the bed is from the bathroom. The bathroom is includes a bidet, no shower curtain but the tub was massive. There is a small closet in the corner next to the window, with a safe and a mini fridge. Sometimes during the midnight there would be a lot of noise due to the people singing at the bar or people eating a kbbq. But overall the hotel was quite good!
Stayed 6 nights in May 2017

10/10 Excellent

hoi yee june

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
This is not the first time to book this hotel. Location is very convenience. Many restaurants, shops, market and convenience stores are nearby. Just a bit noisy at night maybe I live in lower floor. Overall it's good, I will go again and recommend to my friends.
Stayed 4 nights in May 2017

4/10 Poor

Tracey, Global

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Great area, not so great hotel
There was one room with two beds, a sofa (right neXtvto the beds so no leg room to actually use the couch), there was a huge "box" dominating one end of the room which turned out to contain the super high tech toilet. I hope you and anyone you are staying are happy with see through toilet doors and lighting so dim you have to keep the door open to pee! There's a bathroom that consist of a giant spa bath which takes up half the room (Ivsay room loosely because there is no door so it's more like an alcove). The shower pressure was great, but the shower head was terrible and only partially worked on one side. The sink and vanity take up another huge chunk of space the the room. There is a thin desk running along one wall that hardly has room to work on because there is an archaic PC computer for guest use on it. There is no privacy or space to move around and spending too much time in this room makes you stir-crazy. The only amenities are a tiny fridge, a safe we couldn't open, slightly melted hairdryer and a kettle. Towels were supplied in good order. The housekeeping was very good. The line ons of low quality but we never saw dirt nor dust nor bugs. So if all you are after is a clean room to rest your head, this is fine. Everything has lights, so much so that we had to go around and tape sheets of paper over the large glowing green screens just so we could sleep - bring an eye mask! They advertise laundry facilities but don't expect them.

8/10 Good

Alex

Liked: Cleanliness, room comfort

8/10 Good

Yvonne, Seattle, WA

Liked: Room comfort
Older hotel in a good location
When I first booked my reservation, I was wary of the previous reviews and wasn't sure what to expect. Reviews were mixed between good and horrible, so I prepared myself for the worst. Expedia had a great deal, so my family and I went for it, knowing we wouldn't be in our room except for sleeping anyway so even if the room was a disaster, at least we weren't going to be there a lot. But when we checked in (they accommodate late check-ins, our flight got in at midnight!, and the hotel staff speaks mandarin!), the check in process was brief, and we went up to our rooms. The hallways are kind of small with four rooms on each floor. We booked two rooms, and they were both surprisingly clean. Sure, the walls could use a new coat of paint, but the room was spacious with comfortable beds. My only issue was the layout of the bathroom, could really use a towel hook or a shower curtain that didn't stick to you while you were showering. But there's a jacuzzi, big mirror, and a good amount of table space. The hotel itself is on a smaller street with lots of restaurants, places to drink, and street vendors. It might not be appropriate for families with little children. It can get pretty loud at night if you sleep with the window open, but there's definitely lots to eat if you're a night owl or wake up in the middle of the night hungry. The hotel is a great location if you're looking to shop at Myeongdong, and it's close to different subway stations which makes it easy to get around.

6/10 Okay

chloe, HK

Disliked: Cleanliness, property conditions & facilities, room comfort
Need to improve but location is good
The hygiene of the hotel was poor, long hair on bed and bath tub. The only good side of the hotel is the location, it is closed to airport bus stations, Incheon and Gimpo, metro rail line no. 1 & 3. About 10 minutes walk to myeong dong. Many local restaurants along the hotel.

10/10 Excellent

mike, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and conveniently located hotel
Nice and conveniently located hotel, situated right across the street from Namdaemum, it provided short walking distance to MyeongDong, Seoul City Hall, and other popular visitor sites. And it is in between two different subway lines to make it simple to get around the city. There are lots of restaurants right outside so finding a meal was never a problem. Hotel staff are friendly and speaks English. The hotel and its rooms all have a modern look. It was a very nice, comfortable, and safe stay.

6/10 Okay

Verified traveller

Liked: Staff & service
Good location
Location was good, right next to multiple subway locations. The cleaning lady mopped our room everyday so it was always clean. Everything was super spacious and a lot more advanced then we thought. Could use some fresh paint on the walls but our stay was pretty comfortable and we never had any issues.

6/10 Okay

Steven, Jakarta

Liked: Cleanliness, property conditions & facilities, room comfort
Front office english is poor, not friendly, no greeting etc at all

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Sonny, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Stayed in Rm 502. Room was very clean and comfortable. Nice have free computer & wifi. Staff was friendly. But the light at washroom was a bit dim,need hangers and shelve. Overall we had great time and happy staying in Irene.I would go back in my next trip.

4/10 Poor

Rikko

Disliked: Cleanliness, staff & service, room comfort
4days 3 nights xmas trip
The hotel room's condition was much worse than the photos and no amenities were provided. The worst thing was there was a jacuzzi tub in the washroom but the water is not hot enough and the water pressure is very weak. And since there is no shower curtains either, in a large washroom like that, i was so cold during my shower. It was the worst experience I ever had.....

8/10 Good

Kai Chi, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i'm loving it!
I'm a returned customer of the hotel. The location of the hotel is not just simply highly accessible to many of the attractions such as Myeongdong, Namdaemun Market, Lotte Youth Store etc. MRT stations for Line 1, 2, 4 (Dark Blue, Green, and Blue line) are just in 5 min walking distance. As for the hotel itself, it's tidy and clean as usual. Friendly FO staff and timely housekeeping services...

2/10 Terrible

Derrick, Hawaii

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE!
This "hotel" was terrible. It was in actuality a tall motel. The room was uncomfortably small for myself, my wife, and our one-year old daughter. There was no space to store our luggage or the baby's stroller. Throughout the room, the walking space was just that, walking space. Maybe a foot and a half to walk throughout the room. My wife and I couldn't even pass each other in the aisle. We booked our reservation for I believe five nights, but only stayed for one. We are extremely dissatisfied with our stay there. While the employees were polite and tried to be helpful, they spoke very little broken english, and were often times lost in translation. The whole "pay in advance, no refunds" policy is probably the only way that this establishment makes any revenue at all, aside from being booked for one-night stands. The beds were firm and uncomfortable, and we got little to no sleep the only night we forced ourselves to stay there. Is there anyway at all to get at least a partial refund from this mistake?

2/10 Terrible

Bernard, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bag of horrors in premier location.
The Pluses - The room is decently priced and sized. Hotel is walking distance from four trains, and is a 3-min walk from the Incheon Airport Bus stop (Namdaemun). Bathroom’s equipped with a jacuzzi tub. The mattress and pillows are comfortable. The staff spoke some English; I've also heard them converse in Mandarin and Japanese with other hotel guests. The Minuses - I'll start with rooms. I've made a request during the booking for a non-smoking room with double bed but there wasn't any available. They pointed to me that the booking option was for 2 single beds 'or' a double, emphasizing on the word "OR". They had also disposed of my bottle of cologne accidentally when they swapped my rooms, with no offer of an apology. Housekeeping; or the lack of. The room and furniture reaked of stale cigarette smoke. The bedsheets were stained. One had traces of blood on it and the other, dirt. I had a shock when I stepped on the bathroom mat with the bedroom slippers - I'm not too sure where they might have been. Toiletries were half-used when I checked in. Coffee stains from my daily morning coffee are visible on the cups when I returned to my room each day. Design and Condition. The rooms and furniture are tired. The showers were built away from the bathtub, so if you want to rinse after a soak in the tub, you'll have to wet the entire bathroom. They had also missed a morning call on the morn that I had to check out to head to the airport.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Overall was a good experience but I think the price was high for type of hotel due to lack of other facilities . The bathing or bath tub area was attached to the room area When you have a bath the cold air from the room hits you .

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
good location, close to market and good night life
good location, close to market and good night life

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Decent hotel for the money
The hotel is in a great location for catching many subway lines and seeing the numerous sites which are nearby

8/10 Good

Nik, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Room
Stayed in the Family room. Was with my wife and my teenage boy and girl. Was horrified when we found that there the shower is open concept with no door, though room came with a HUGE Jacuzzi that is big enough for 2 person. Spoke to the front desk and they promised to do something about it. Managed to buy a shower curtain and set it up on the second day. Was perfect after that. The only lift broke down on one of the days. I was waiting for the lift and the front desk staff ran up 7 storeys when he saw me waiting for lift on the CCTV just to inform me. Later he was seen helping guests that was checking out carrying their luggage down from their room through the stairs. Great service attitude. The neighbourhood can be quite rowdy late at night as there are a few pubs nearby. Witnessed a fight and police making arrest right outside the hotel near midnight on a Saturday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good city location.
Pros - good location, friendly staff cons - bad bathing facilities, functional room nothing fancy.

8/10 Good

Verified traveller

Liked: Staff & service
Great location & good service
great location & good service

6/10 Okay

MPA, NJ

Disliked: Staff & service
Irene Hotel
Hotel is very near Namdemun and food alley in front. Room was clean although cleaning services and request for extra amenities such as towels/ shampoo are non existence after 4 pm.No ice machine either-only hotel I ever encountered without one. Overall stay was pleasant.

6/10 Okay

Irene, Nevada

Liked: Staff & service
Disliked: Property conditions & facilities
rooms are not that new but old.
Staff are nice. But it's not that good. And there are some problem with their work.

8/10 Good

Verified traveller

Liked: Room comfort
Nice hotel
Hotel was close to places like Dongdaemun, Myeodong. It's also walkable distance to Namsan mountain. Food stores are located around the hotel.

4/10 Poor

Meine Frau, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not suitable for families
To be fair, we could have done more research before booking the hotel. Looking at the photos and general reviews on Expedia, we thought it seemed ok for a budget trip. It seemed bright, clean and new and my husband's company was subsidising a certain amount for the trip so we tried to find cheaper accommodation so we didn't have to come up with a lot of extra cash (very bad idea btw). My husband and I were travelling with my mother, younger sister and her boyfriend to visit some family in Korea. The hotel is definitely not suitable for families. It is in the Myeongdong area, which is a good, central shopping location but the street it was in is absolutely filled with pubs and there were tons of noisy and drunk people at night. Is it very very dimly lit inside and the general maintenance was terrible (stains on the carpet, paint falling off doors, flickering lights). The room itself was dark but seemingly clean (though you can't really tell due to it being so dark), and was even outfitted with a love tub! When our taxi driver dropped us off, he warned us to be careful at night, and told my husband that it is not usually a place families would stay in. We did not even last a night. My husband felt bad about arranging such accommodation for my mother (especially the love tub), so he checked us in to another hotel by 11pm the same night. I wouldn't say it is a terrible hotel. Suitable maybe backpackers or grad trips? just not one for families!

6/10 Okay

BOBO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Hong Chun, SG

Liked: Staff & service
Disliked: Cleanliness
Near City Hall Station
Pleasant reception, hotel at excellent location. Room however was not as clean and smoke free as expected.

8/10 Good

Kayden

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

audrey, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel value for money near transportation
We were so pleased with the Jacuzzi in the room. Great way to unwind after loads of walking in seoul. It's near subway so very easy to get around. A bit noisy at night otherwise it would have been perfect

8/10 Good

Flora, Canada

Liked: Staff & service
close to most of the must-see sights
Great location. Walkable to most of the main attractions. Staff was friendly. Bath tub was very nice. Washroom was a bit dim.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Biz traveller from SEA, SEA

Disliked: Staff & service, property conditions & facilities, room comfort
Room's facility
First room's door can be locked, anybody can come in from outside. Second room have no wifi access and third changed room, finally can have a decent rest but the bed are just too soft and pillow are like paper, even stacked up 4 pillow but the thickness of it are like a pillow.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lobby is small
Overall is gd value..except lobby a bit small..

2/10 Terrible

allen, no

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay anywhere else but here!!!!
Red light district. That's all I have to say.

8/10 Good

Carl, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GREAT LOCATION FOR SIGHT SEEING
GREAT LOCATION, GOOD STAFF, QUIRKY ROOMS AND A TOILET YOU WILL NEED A DEGREE TO USE. GREAT FUN.

10/10 Excellent

Jon, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal for work and relaxation
I really enjoyed staying at Hotel Irene. The room was quiet, clean, and ideal for getting some work done while staying in Seoul. It is conveniently located near Namdaemun market and quite close to numerous metro stops (including Seoul Station if you are coming in by plane and need inexpensive transportation to downtown from the airport). The hotel staff were extremely accommodating, helpful and courteous. I would definitely stay at Hotel Irene again.

8/10 Good

bryan, shanghai

Liked: Cleanliness, property conditions & facilities, room comfort
Good, but not great
Pros: Centrally located, easily walkable to multiple metro stops, city hall, Myeongdong shopping district. Clean and spacious rooms (at least for Seoul), good wifi. Good value for the money Cons: hotel staff couldn't help with finding a tour office; located next to "business clubs" at nighttime

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super stay
The room is spacious and clean. All the facilities are included. Especially the TV is huge, Love it. In the winter, the internal heater system (?) makes me feel very special. Have free computer internet and wifi. The staff can speak English. They are nice and helpful. The daily service is good. Overall, I am very happy staying in Irene.