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Reviews of Mercure Singapore Bugis

4 out of 5
Mercure Singapore Bugis
122 Middle Road, Singapore

Reviews

8.2

Very good

Rating 10 - Excellent. 324 out of 1002 reviews" "
Rating 8 - Good. 487 out of 1002 reviews" "
Rating 6 - Okay. 128 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location was fine but the rooms were tiny….
Stayed 2 nights in Apr 2024

8/10 Good

CHING CHOI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable business hotel
Stayed 3 nights in Mar 2024

4/10 Poor

Joanna

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There is a lack of sound proofing in the rooms, we can hear all the noise in the neighboring rooms. The bathroom is non existent- they are just cubical with frosted glass so there is no privacy at all. We had the loft and it was so small with our young child and luggage the sofa bed dosent even fit properly. The room design lacks comfort- no where to hang used towels- no where to put luggages. Location is great but the hotel needs to re design the rooms.
Stayed 6 nights in Jan 2024

10/10 Excellent

JoeyLoh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Dec 2023

10/10 Excellent

william, San Antonio

Stayed 4 nights in Nov 2023

8/10 Good

Paul

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very handy to Bugis MRT which is on the East-West (Airport) train line and Downtown line that gets you over to the bay front. Staff are friendly and helpful and there is a nice pool area with a view whenever you need to cool off. There is a bit of street noise at night, so a higher up room is recommended.
Stayed 5 nights in Nov 2023

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023

8/10 Good

Kou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Lourdes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Cesar

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Small rooms
The rooms were super small
Stayed 6 nights in Oct 2023

10/10 Excellent

Leonne

Stayed 1 night in Oct 2023

8/10 Good

Roseli

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but small room
Hotel is nice but the superior room small for its rate cost.
Stayed 3 nights in Sep 2023

8/10 Good

Roseli

Stayed 5 nights in Sep 2023

8/10 Good

Melvin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most rooms are tight on space - we went with the queen bed loft which has a fold-out sofa bed for 1 on the main floor (front desk will arrange for extra bedding to be brought to your room). Upstairs is only for the bed and TV (no space for any luggage up there). My only real gripe is this desire in Singaporean and Malaysian hotels (not just Mercure) to have frosted glass toilets areas in the room right next to the living area?? Not much privavcy with that. Also, having sinks outside the toilet dont really contribute to better hygiene. Fixtures are great though and there's a separate filtered water tap for drinking or refilling a warer bottle before heading out. Didn't get a chance to chill at the inifinity pool (view is nothing special but was nice and clean with towels available). Lots of local places/mall nearby for a quick breakfast, so we didnt get the breakfast package. Overall, we slept well which is pretty important!
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
Missed opportunity, poor service, good location.
Poor hotel with poor, inattentive service. Nice facilities if you can find thrm yourself. No assistance from staff in any matter. Great location.
Stayed 6 nights in Sep 2023

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good value
Excellent location, very friendly and helpful staff. Rooms are small by Western standards, but this is Asia
Stayed 5 nights in Sep 2023

8/10 Good

Sunjay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was centrally located and close to where we needed to go. Bugis street and other shopping areas including hawker centers were conveniently located and walkable.
Stayed 3 nights in Sep 2023

6/10 Okay

Bo, Columbus

Travelled with partner
Liked: Staff & service
Very convenient location near an MRT station. However, there was suspected black mold on the ceiling of the bathroom where previous water damage occurred. In addition, the only soap in the bathroom was in a dispenser fixed on the wall by the tub (and not by the sink.)
Stayed 2 nights in Sep 2023

4/10 Poor

Peter

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Small rooms and horrible design. Water pressure low, shower door inward facing making it hard to get in and out, toilet roll behind the toilet makes it hard to reach, clothes hanging area low causing shirts to hang over other the safe and amenities -wrinkles!!!, bed is comfortable but pillows are horrible… got neck and back issues after 5 nights on them. 5out of the 6 people also staying said they were not able to use them, resulting in us of clothes and towels to sleep. TV channels limited and many not working. Breakfast was not great, staff at restaurant unpleasant (chef literally bumped passed me rudely as I was getting food)… ate there twice and ended up going out for breakfast on the other days. Front of house staff were fine, but lied about a few things which was very disappointing. Never going back, and would highly recommend people AVOID this hotel
Stayed 5 nights in Sep 2023

8/10 Good

Francis

Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The rooms are small and with little space to put your clothes, so you have to stay organized, but the value is excellent and I would definitely stay here again.
Stayed 4 nights in Aug 2023

10/10 Excellent

Sarahy, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Merika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect business hotel.
Very quiet and cozy. Room was small but comfortable. Air conditioner was quiet and effective. Room was quiet and couldn’t hear anything outside. Pool was great and never crowded.
Stayed 7 nights in Aug 2023

2/10 Terrible

Lurjie

Stayed 1 night in Jul 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and easy walking to dining, train, good quality pool, excellent buffet breakfast with local and western options, room was adequate. I stayed for 4 nights and was able to get to hotel from airport on metro. I appreciated the laundry service on site (14 SG dollars).
Stayed 4 nights in Apr 2023

10/10 Excellent

ANNIE

Liked: Cleanliness, staff & service, amenities
Room is small but cozy and comfortable. Filtered tap water is eco-friendly. If not for the stained curtains, not something the cleaning crew can do, it would have been perfect. Great location for shopping and dining. Enjoyed a relaxing Easter Sunday lunch at Royale.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 9 nights in Mar 2020
Response from Philip Wong on 18 Mar,2020
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2020
Response from Philip Wong on 19 Feb,2020
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great experience, very cozy stay. The room is very clean. The hotel is located near shopping area with a lot of restaurants nearby.
Stayed 1 night in Feb 2020
Response from Philip Wong on 17 Feb,2020
Dear Yvonne, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Philip Wong on 13 Feb,2020
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

8/10 Good

Verified traveller

Stayed 6 nights in Feb 2020
Response from Philip Wong on 12 Feb,2020
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Tracey on 12 Feb,2020
Dear Tracey, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for seeing Singapore. Good communicated with whole coty.
Stayed 4 nights in Jan 2020
Response from Philip Wong on 4 Feb,2020
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and close to Bugis MRT station, shopping malls and the famous Bugis Steet. We enjoyed the breakfast in the morning and especially appreciated the service and courtesy of the table staff there. The rooftop garden was nicely setup with outdoor seatings, which we enjoyed looking at the city in the evenings. The rooms are clean, but as described by many other previous guests, a little small. There aren't any space to properly set down a suitcase/luggage, and there isn't a wardrobe, except only a hook and four cloth hangers. The design of shower and toilet cubicles can be a little awkward to use, due to the already limited room space. Overall, the hotel is clean and modern, and we had a pleasant stay.
Stayed 4 nights in Jan 2020
Response from Philip Wong on 29 Jan,2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

8/10 Good

Rasheed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly service.
Had one of the duplex rooms. Really appreciate the cosy seperate sleeping area. Stairs take up a lot of space. One negative about room is lack of cupboard space. You get three hangars and one small shelf, that's not acceptable for a business trip where clothes need to be unpacked and hung. Food at hotel is below par, room service is food is just bad. Tons of options in neighbourhood so dowlet this put you off, just be forewarned and don't pay extra for breakfast for example.
Stayed 6 nights in Jan 2020
Response from Philip Wong on 29 Jan,2020
Dear Rasheed, Thank you for taking the time to write a review about our hotel. We are sorry to hear that our funky loft rooms were not to your satisfaction. We hope to welcome you back into one of our other modern and new room types. Thank you again and hope to see you again. Regards, Philip Wong General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful at frontline staff. Hotel in good location.
Stayed 3 nights in Jan 2020
Response from Philip Wong on 22 Jan,2020
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
We checked into a Signature Loft Suite. The suite was extremely small. The bed is actually a mattress on the floor that cannot be seen in the pictures provided. No space for clothing. 4 hangers are provided as standard. We went to see the manager. Who stated the rooms are as shown in the pictures (which was the answer to all our queries) He offered to move us to a standard room but again no facilities for a stay > 2 nights. I was very upset as this stay was for 10 nights. He showed us other options i.e. corner suite but wanted $100 per night for this. We stated that the room we booked did not meet the needs or the ability for me (older lady) to get of the a mattress on the floor. We exchanged to a fully accessible room. However, although he wanted more $ for the corner suite. They didn't offer a refund following a downgrade. The lobby area is over airconditioned. The rooms TV constantly switched on and off. I know the TV is not a big deal when on holiday but it is nice to relax to before sleeping. The only mirror in the room was in the bathroom. I asked the concierge for a freestanding mirror for the main bedroom. He asked for our room number but nothing arrived. On a positive note, the hotel is very well located. Nice pool area. BUT, there are plenty of other hotels in the region too.
Stayed 9 nights in Jan 2020
Response from Philip Wong on 22 Jan,2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020
Response from Philip Wong on 22 Jan,2020
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Philip Wong on 10 Jan,2020
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 Excellent

yen shan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Philip Wong on 7 Jan,2020
Dear yen shan, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

8/10 Good

Victoria A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice public areas, friendly staff.
The public areas are very nice, with three different outdoor areas and a nice, though overly air-conditioned lobby. The pool is nice; the jacuzzi has only cold water- not comfortable in December! The room, bed,pillows, towels and bathrobes are very comfortable and the shower is good and strong with plenty of hot water. Negatives: almost nowhere to put clothing and suitcases. No shelves or drawers; only a short bar for hanging clothes. Suitable only for very short stays. Housekeeping was Responsive and brought us extra hangers, facecloths (there were none) and bottled water quickly. Also an ironing board and iron. All staff very kind and helpful. Location excellent.
Stayed 5 nights in Dec 2019
Response from Philip Wong on 7 Jan,2020
Dear Victoria A, We very much appreciate your comments regarding your stay at the Mercure Singapore Bugis. It is always a pleasure to receive positive feedback. We are delighted to know that you had a pleasant stay with us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philip Wong General Manager

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The loft bed concept was nice and unique. Breakfast selection was limited with mediocre service.
Stayed 1 night in Dec 2019
Response from Philip Wong on 7 Jan,2020
Dear Alex, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

8/10 Good

Noel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Philip Wong on 7 Jan,2020
Dear Noel, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The toilet is right next to the bed with a see through glass between.
Stayed 2 nights in Dec 2019
Response from Philip Wong on 7 Jan,2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and comfortable stay.
Good location, very close to both mrt bugis and mrt bras basah. Hotel is compact and clean, perfect for solo traveller. Maybe ok too for 2 people but may need more clothes hanger if 2 ppl staying as the room only provides 4 clothes hanger place/not actually a wardrobe but wall hanger. Overall i am very satisfied with my stayed and want go back to stay here if visiting singapore again.
Seperate toilet and shower room. Perfect
Room
Stayed 7 nights in Dec 2019
Response from Philip Wong on 7 Jan,2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Singapore Bugis. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have taken note of your feedback and will take it into consideration for our next renovation or refurbishment. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philip Wong General Manager

8/10 Good

Alan Seng Hoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with reasonable price
A very convenient location. Rooms are small but very clean n tidy. Great place for the price paid.
Stayed 1 night in Dec 2019
Response from Philip Wong on 7 Jan,2020
Dear Alan Seng Hoo, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Philip Wong on 7 Jan,2020
Dear Guest, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant, will come back again and recommend tl friends and family when asked upon.
Stayed 2 nights in Dec 2019
Response from Philip Wong on 23 Dec,2019
Dear Guest, Thank you for your great review! We are very happy to read that you really enjoyed your stay. We hope to welcome you back again in the future. Regards, Philip Wong General Manager

10/10 Excellent

Warathep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Philip Wong on 23 Dec,2019
Dear Warathep, Thank you so much for choosing our hotel when staying in Singapore. We hope to welcome you back again next time. Thank you again and see you then. Regards, Philip Wong General Manager