Exterior detail

Reviews of Park Avenue Rochester

4 out of 5
Park Avenue Rochester
31 Rochester Drive, Singapore

Reviews

8.4

Very good

Rating 10 - Excellent. 176 out of 409 reviews" "
Rating 8 - Good. 155 out of 409 reviews" "
Rating 6 - Okay. 50 out of 409 reviews" "
Rating 4 - Poor. 17 out of 409 reviews" "
Rating 2 - Terrible. 11 out of 409 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

wai

Stayed 4 nights in Dec 2023

10/10 Excellent

Hwan-Ching

Stayed 6 nights in Dec 2023

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sound insulation was a little thin.
Stayed 3 nights in Dec 2023

10/10 Excellent

Hazem

Good
Stayed 6 nights in Dec 2023

10/10 Excellent

Anastasia

Stayed 2 nights in Dec 2023

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Takako

Stayed 4 nights in Nov 2023
Response from Team of Park Avenue Hospitality Group on 28 Feb,2024
Dear Takako,Thank you for choosing Park Avenue Rochester! We noticed that you have indicated a lower rating for our hotel. We would appreciate if you could contact us at the hotel for us to better understand your experience.Your experience does not reflect the quality of services that we wish to offer to all our valued guests and we hope you will give us the opportunity to better serve you in a not too distant future.RegardsTeam of Park Avenue Hospitality Group

2/10 Terrible

Ong

Stayed 1 night in Nov 2023
Response from Team of Park Avenue Hospitality Group on 27 Dec,2023
Dear Ong,Thank you for choosing Park Avenue Rochester! We noticed that you have indicated a lower rating for our hotel. We would appreciate if you could contact us at the hotel for us to better understand your experience.Your experience does not reflect the quality of services that we wish to offer to all our valued guests and we hope you will give us the opportunity to better serve you in a not too distant future.RegardsTeam of Park Avenue Hospitality Group

4/10 Poor

YOKO

Stayed 7 nights in Oct 2023
Response from Team of Park Avenue Hospitality Group on 28 Feb,2024
Dear Yoko,Thank you for choosing Park Avenue Rochester! We noticed that you have indicated a lower rating for our hotel. We would appreciate if you could contact us at the hotel for us to better understand your experience.Your experience does not reflect the quality of services that we wish to offer to all our valued guests and we hope you will give us the opportunity to better serve you in a not too distant future.RegardsTeam of Park Avenue Hospitality Group

8/10 Good

ZET

Stayed 1 night in Oct 2023

4/10 Poor

Omar

Stayed 7 nights in Oct 2023
Response from Team of Park Avenue Hospitality Group on 27 Dec,2023
Dear Omar,Thank you for choosing Park Avenue Rochester! We noticed that you have indicated a lower rating for our hotel. We would appreciate if you could contact us at the hotel for us to better understand your experience.Your experience does not reflect the quality of services that we wish to offer to all our valued guests and we hope you will give us the opportunity to better serve you in a not too distant future.RegardsTeam of Park Avenue Hospitality Group

10/10 Excellent

Rosa Lorena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 5 nights in Oct 2023

8/10 Good

Iyce

Liked: Staff & service, room comfort
A few little fixes
For what you are paying the room is tiny! You are a 20mins on public transport central. The bathroom needs a bit of an overhaul spacious but the bath handle was hanging on, there’s little niggly bits that bothered me, the carpet being cut too short so it was showing the floor underneath, the bedroom lights being cold instead of warm the bathroom lights being warm instead of cold. The walls are thin, the wardrobe doors should be sliding doors otherwise it’s a faff to open and close them especially the middle one. the staff are friendly, the cleaners are great.
Stayed 7 nights in Sep 2023

10/10 Excellent

Jun-Muk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All were excellent, except the check-in, which was slow.
Stayed 6 nights in Aug 2023

10/10 Excellent

Yang-hao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay
Stayed 4 nights in Aug 2023

10/10 Excellent

Shoba

Business traveller
Excellent location and very good hotel
Stayed 4 nights in Jul 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied customers
The room was exactly what we wanted and needed and the staff were very friendly and helpful.
Stayed 5 nights in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay again
Stayed 4 nights in Jun 2023

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is ideal for anyone planning a longer stay in Singapore as the room has a small functional kitchenette with full sized refridgerator and washer/dryer combo. The Bueno Vista MRT station is nearby as well as, The Star Vista and Rochester Malls offering offering over a dozen resturaunts and bars within 200 metres of the hotel.
Stayed 6 nights in Jun 2023

10/10 Excellent

Voon Eng

Liked: Cleanliness, staff & service, property conditions & facilities
10mins walk to Bouna vista mrt, very near holland village. Easy access to alot of location via mrt
Stayed 8 nights in Jun 2023

10/10 Excellent

Voon Eng

Stayed 1 night in Jun 2023

8/10 Good

HOLLY, Langley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good. Housekeeping was very helpful in finding us an electrical plug adapter. Front desk was also helpful. We enjoyed watching a lightning storm from the huge windows in our room.
Stayed 1 night in Apr 2023

8/10 Good

ajaya kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Gnan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Midnight a bit noisy on next room

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

YOU

Business traveller
Disliked: Cleanliness, property conditions & facilities
Like: neighborhood Dislike: outrageously tiny and musty room

8/10 Good

weng foo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very near to transport and mall
Stayed 2 nights in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Toilet quite big. Close to mrt and shopping mall. However, the room not sound proof, can heard next door talking.
Stayed 2 nights in Dec 2022

10/10 Excellent

Umasudhan

Stayed 1 night in Nov 2022

10/10 Excellent

mansur

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
nice and clean hotel
Stayed 1 night in Nov 2022

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convinient, great service from the team. quiet and quaint hotel
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in was smooth as tofu, and we felt welcomed by the front desk! The hotel sits across Star Vista, so you have plenty of food options. We stayed in room 518. Generally the room is considered clean, in my opinion. No plastic water bottles were provided (eco-friendly!) but they have a dedicated filtered water tap for drinking, in the bathroom, which we were informed during check-in. The only thing that bugs me was the periodic “cracking-bone” sound at night, seemingly near our room’s entrance. Nonetheless, we had a good night sleep. Our air-con broke down and they quickly sent a maintenance personnel and fixed the issue within 2 mins. Overall, our experience was a pleasant one.
Stayed 1 night in Sep 2022

2/10 Terrible

Cecilia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Kee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Tan, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was located near a lot of food choices and the mrt station.
Stayed 1 night in Jul 2022

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable Stay
Hotel is clean and accessible location. Had a simple and enjoyable stay
Stayed 1 night in Jun 2022

10/10 Excellent

Nhat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and comfortable. The king size bed is firm enough to sleep comfortably especially with the air conditioner in the room running whole night. I like the Lobby area with comfortable air conditioning while waiting at the seating area.
Stayed 7 nights in May 2022

10/10 Excellent

Yoshihiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really quite even it is spa & resort. It is good for business as well.
Stayed 4 nights in May 2022

10/10 Excellent

Hiroki

Stayed 3 nights in May 2022

6/10 Okay

Yi-Sheng

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was given a room without a bathtub initially even though the booking I made should have come with it. Staff did promptly assist in changing the room, but I thought this should not have happened. The room was a bit worn, cleanliness was ok. The location of the bathroom switches did not make sense - only at the entrance, which makes it inconvenient when you want to use it in the middle of the night. The bathtub was a bit "faulty" - the tub was leaking did not hold the water, the volume of water was a quarter empty by the time I was about to get in. The maintenance staff did rectify this promptly but by this time I was quite disappointed and lost confident with the in-room amenities. Overall it was an okay stay. Staff made up for the misses but the hardware needs improvement.
Stayed 2 nights in Apr 2022

8/10 Good

Charlaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good state of the room and nice and helpfull staff
Stayed 2 nights in Mar 2022

10/10 Excellent

stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable suite
A comfortable place to stay. Excellent mattresses. A full well equipped kitchen and washer/dryer. The staff was very friendly and helpful. The pool is beautiful and the exercise room has a variety of equipment.
Stayed 7 nights in Mar 2022

4/10 Poor

Chen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
While the staff was friendly (which is wonderful), the amenities were a let-down. Our shower had no hot water, and the swimming pool and gym had no available slots. There was no opportunity to use the facilities during our stay. The soundproofing was non-existent, we could hear conversations loud and clear from INSIDE our room. We were hearing conversations at 1am. The hotel has the potential to be a great hotel, it just needs a couple of fixes.
Stayed 1 night in Mar 2022

4/10 Poor

Goh

Stayed 1 night in Mar 2022

8/10 Good

ChunSiew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service at the front desk was ok….seen better at other hotels. When you approach the desk, the staff does not immediately acknowledge your presence. The room was clean, comfortable but really small.
Stayed 3 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

4/10 Poor

Sahullhamed

Liked: Cleanliness, property conditions & facilities, room comfort
This was my first
Stayed 1 night in Feb 2020

10/10 Excellent

Jelly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like the location convenience, the quiet ambience and the room deco. The cleanliness need to improve abit as we found some old stuff which belong to previous guest underneath the bed and some dirt and dust under the sofa. Overall stay was happy!
Stayed 1 night in Jan 2020