In-room safe, individually furnished, desk, soundproofing

Reviews of ST Residences Novena

4 out of 5
ST Residences Novena
145A Moulmein Road, Singapore

Reviews

9.4

Exceptional

Rating 10 - Excellent. 159 out of 211 reviews" "
Rating 8 - Good. 35 out of 211 reviews" "
Rating 6 - Okay. 11 out of 211 reviews" "
Rating 4 - Poor. 5 out of 211 reviews" "
Rating 2 - Terrible. 1 out of 211 reviews" "

9.4/10

Cleanliness

10/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 13 nights in Feb 2024
Response from Jason on 15 Mar,2024
We look forward to welcoming you back soon!

6/10 Okay

Thuan Shiah Michael

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Advertised as "sleep 3", but actual sofa is too short for a third adult to sleep on. Property rep explained that its for 2 adult and 1 child (sharing bed with adults). That's not how I understand "sleep 3".
Stayed 17 nights in Feb 2024
Response from Jason on 15 Mar,2024
Thank you for your feedback. We apologize for any confusion regarding the sleeping arrangements in our "sleep 3" rooms. We understand your concern and will review our room descriptions to ensure clarity for future guests. Your input is valuable to us, and we appreciate you bringing this to our attention. We sincerely look forward to the opportunity to serve you better in the near future.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good sized studio apartment for Singapore with a practical layout. Bed was very comfortable! Super friendly and helpful staff. The room was clean and well furnished with good water pressure and hot water & great AC. Twice weekly cleaning was easy to schedule and anything extra that we required was quickly and pleasantly provided. Refreshing outdoor swimming pool on the ground floor and a nice rooftop garden with seating and shade & a great view. Location isn’t super close to anything but gas easy access to public transport (bus is very close and MRT just a short walk) to take you anywhere easily. Easy walking distance to three different hawker food centres as well as 4 malls with great restaurants and food centres and grocery stores.
Stayed 11 nights in Jan 2024
Response from Jason on 15 Mar,2024
It is a great pleasure for us to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!

6/10 Okay

Angeline

Travelled with family and small children
Liked: Cleanliness
Pictures on the app look good. In reality, the room is very small. Supposed to come with washing machine, but there isn’t 1 in the room. You have to use the washing machines hidden at basement carpark, and pay S$5 for each wash cycle. Also no sofa no seating area, unlike shown on the app pictures. Conclusion, don’t trust the pictures on app.
Response from Jason on 18 Mar,2024
Thank you for your feedback. Our studio rooms are indeed designed with fewer amenities compared to our executive and premier rooms. We apologize for any inconvenience caused by the discrepancy between the app pictures and the actual room size and amenities. We will work on improving our communication regarding the room features to ensure a more accurate representation for future guests.

4/10 Poor

Nina, Leppington

Stayed 16 nights in Dec 2023
Response from Jason on 18 Mar,2024
We greatly appreciate your rating and will use it to enhance our services. We look forward to having you again to serve you better.

8/10 Good

Hope

Travelled with family
Liked: Cleanliness
stayed for 6 nights! other than the smell after microwave the food in the oven, all are alright. might come back to stay again next year! :-)
Stayed 6 nights in Dec 2023
Response from Jason on 18 Mar,2024
Thank you for taking the time to share your valuable comments. We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.

6/10 Okay

Sivasubramanian

Liked: Property conditions & facilities
Housekeeping help is not upto level
Stayed 7 nights in Dec 2023
Response from Jason on 18 Mar,2024
We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.

8/10 Good

rajen

Stayed 8 nights in Dec 2023
Response from Jason on 18 Mar,2024
We hope to see you again soon!

10/10 Excellent

Uwe, Nanaimo

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good sized apartment with nice interior. Super friendly and helpful staff. Stayed here 4 weeks and will gladly come back!
Stayed 27 nights in Sep 2023
Response from Jason on 23 Oct,2023
Dear Uwe,We are delighted that you had a lovely stay with us and we hope to have the opportunity to welcome you back in the future.Warm regards,Jason TohMarketing Services Manager

8/10 Good

christopher

Liked: Cleanliness, room comfort
A Little tired
The ST Residence in Novena is well located for easy access to public transport and most city areas. The room was clean and well furnished but Hot water was poor and taps and showers had to be run for over 5 minutes to get any warm water. The swimming pool was clean and adequately sized but some tiles were damaged or missing and required repair. The roof garden was good but the furnishings require renewal or recovering.
Stayed 15 nights in Sep 2023
Response from Jason on 18 Oct,2023
Dear Christopher,We want to extend our gratitude for taking the time to share your valuable feedback. Your input is of great importance to us, and we will use it to make our services even better. We look forward to welcoming you back in the near future.

10/10 Excellent

Malgorzata

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023
Response from Jason on 18 Oct,2023
We hope to see you again soon!

6/10 Okay

Verified traveller

The location was great, super close to the mrt and a mall. The facilities were great, nice pool and rooftop terrance. Overall, room I stayed in was ok. The layout of the room was great however needs to be cleaned more. The shower needs a deep clean and so does the fridge as it had a funny smell. Communication was fast and effective.
Stayed 6 nights in Jul 2023
Response from Jason on 18 Oct,2023
We greatly appreciate your feedback and will use it to enhance our services. We look forward to having you again to serve you better.

6/10 Okay

Irene

Liked: Cleanliness
Disliked: Amenities
Likes:- Great location, very central to wherever I went. Property is clean. Roof top garden with its 360 degrees panoramic views of the surroundings. Small swimming pool which serves its purpose. What I didn't like about the property is:- the lack of human interaction as there is no phone in the room and whatever is required is dealt through WhatsApp. I wonder what happens if someone is not tech savvy and English is not their everyday language! Bath towels are too small for the average guest, instead bath sheets (100cm x 160cm) should be provided. Requested for face and hand towel but was told that they are not provided for. Requested for kitchen towel (I live in a studio apartment with kitchenette) to dry cutlery and crockery after washing but was informed that they do not provide that as well. I had to use tissue paper to dry or wipe up spills! I requested for coffee sachets but was told they are not provided for. Only a variety of teabags are provided for. Also, sugar is not provided for ! Of the 15 days stayed, I was given only 2 bottles of complimentary water! Stayed for 15 days, requested for late check out to facilitate a quick shower in the hot and humid weather before going to airport but was declined. Reason cited - another guest is checking in after me. However, if I were to pay a fee, that can be arranged.
Stayed 15 nights in May 2023
Response from Jason on 2 Jul,2023
Dear Irene,We sincerely appreciate you taking the time to share your valuable feedback. Our goal is to provide our guests with a comfortable and enjoyable stay, and we are committed to continually improving. Your comments are truly valuable to us, and we will utilize them to improve our services. We look forward to having you again to serve you better. Warm regards,Jason TohMarketing Services Manager

4/10 Poor

Asmitha

Business traveller
Disliked: Property conditions & facilities
Rooms were so much smaller compared to the photos online.
Stayed 8 nights in Apr 2023
Response from Jason on 4 May,2023
Dear Asmitha,Thank you for sharing your comments with us. We greatly appreciate your feedback and will use it to enhance our services. We look forward to the opportunity to serve you again in the near future and provide an even better experience.Warm regards,Jason TohMarketing Services Manager

6/10 Okay

Ban

Travelled with family
Good Different
Stayed 9 nights in Mar 2023
Response from Jason on 4 May,2023
Dear Ban,We sincerely look forward to the opportunity to serve you better in the near future. Warm regards,Jason TohMarketing Services Manager

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, room comfort
Stay here if you can!
We loved our 9 day stay at Novena. The studio was small, but had a full sized refrigerator, cook top and sink and was well-equipped. The hotel is conveniently close to bus and MRT lines, and there was an excellent hawker center just a 10 minute walk away. But the very best part was the well-furnished covered deck on the roof -- we relaxed up there every day watched the sunset and sunrise up there. The staff was always helpful on the rare occasion that we needed help w/ a taxi. Very highly recommended all around!
Stayed 9 nights in Feb 2023
Response from Jason on 9 Mar,2023
Dear Alison,We are delighted to hear that you had an enjoyable stay with us. We look forward to the opportunity to serve you again in the near future and provide you with another wonderful experience. Warm regards,Jason TohMarketing Services Manager

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Enjoyed our stay, let us check in early, and looked after luggage until our flight..thanks
Stayed 6 nights in Jun 2022
Response from Jason Toh on 1 Jul,2022
Dear Glen, Thank you leaving us your generous compliments. We are truly delightful that you had a great stay with us. We certainly look forward to welcoming you back for another seamless experience soon. Warm regards, Jason Toh Marketing Services Manager

2/10 Terrible

Liew Gin

Business traveller
Disliked: Cleanliness, room comfort
Stayed 6 nights in Feb 2022

6/10 Okay

Abhijeet

Travelled with family and small children
Liked: Cleanliness
Good location and relatively clean property. Room needed quite a few maintenance fixes. Bathroom door was stuck and had to be pushed really hard to open and shut, bathroom roof leaked when it rained, floor boards were coming up.
Stayed 7 nights in Nov 2021

6/10 Okay

Asmoni

Travelled with family
Bad service recovery
There was a leaking pipe that caused my paintwork to be stained that cannot be removed
Stayed 5 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A good place to stay, love the pool and the rooftop garden.
Stayed 14 nights in May 2021

8/10 Good

Caleb

Liked: Cleanliness, room comfort
A good find in the downtown area.
Clean, quiet and comfortable room.
Stayed 8 nights in Apr 2021

10/10 Excellent

Kun

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2020

10/10 Excellent

Dan, Singapore

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had to find lodging as our home renovation couldn’t be completed in time. We booked a stay at ST Residences Novena after staying three nights at another serviced apartment. Enjoyed our stay so much that we extended by another two nights! Clean, easy to communicate with staff even though there wasn’t any receptionist on duty. Requested for housekeeping twice. Location is perfect; there are so many options for food delivery! Thank you for making our stay a comfortable one :)
Stayed 3 nights in Jan 2021

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Value for money stay
Quiet but near city. Small yet complete.
Stayed 5 nights in Oct 2020

8/10 Good

Jeremy

Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
happy stay
very conveniently located in the city yet quiet. staffs were friendly.
Stayed 4 nights in Sep 2020

10/10 Excellent

Naveen

Business traveller
Liked: Cleanliness, room comfort
thank you
house keepers are nice, reception is friendly. value for money
Stayed 3 nights in Sep 2020

10/10 Excellent

Keng Hwee

Business traveller
Liked: Cleanliness, room comfort
Helpful front desk
I'm glad that I've chosen this hotel, the staffs are warm and friendly
Stayed 6 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Residence near Novena
Property is close by to shopping mall and large medical facilities.
Stayed 6 nights in Aug 2020

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, room comfort
Pleasant stay!
All was great from the check in late at night, to the room, to the internal communication, and the staff was terrific :)
Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 14 nights in Jul 2020

8/10 Good

Vincent

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2020

6/10 Okay

Verified traveller

Stayed 4 nights in Jul 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff. Completely accommodating and welcoming and thoughtful
Stayed 3 nights in May 2020

8/10 Good

JL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and helpful staff. Had a pleasant stay. 10 mins walk to mrt, shopping centres.
Stayed 12 nights in Mar 2020

10/10 Excellent

Benjamin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and functional. Surroundings were quiet despite being on the main road. Just a short walk to mrt and the staff was polite, extremely helpful and accommodating.
Stayed 15 nights in Mar 2020

8/10 Good

Atawy, Egypt

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Everything was good except when the reception insisted that the check in time is 15:00 not 14:00 and after telling him that I will raise to Expidea, he allowed us in at 14:00.
Stayed 7 nights in Feb 2020

10/10 Excellent

David, Melbourne, Australia

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Good location, 10 mins walk to Novena MRT station. Room had a small kitchenette, washing machine, fridge, balcony. Breakfast was included with hot and cold items. Nice swimming pool and a small gym.
Stayed 6 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Close to shopping and mrt. Easy access to everything. Staff pleasant and very customer focused.
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful, and very friendly. Lovely staff. Great place to stay.
Stayed 9 nights in Dec 2019

10/10 Excellent

Reuben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CEO
This is a wonderful place for business trip or family trip. I will recommend. Reuben
Stayed 8 nights in Dec 2019
Response from Operations Manager, ST Residences Novena on 19 Dec,2019
Dear Reuben, Thank you for taking time to share your review with us. We are glad that you enjoyed your stay and our doors are always open when ever you are back in Singapore! Looking forward to host you again! Yours Sincerely, Sunny Soh Duty Manager ST Residences Novena

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel.
The Residences were 7 mins easy walk from the MRT station which was within a shopping centre where it was possible to buy a wide variety of good quality food and drink. It was also easy to travel to all the usual tourist places. The Residences themselves were extremely well appointed with a pool and beautiful rooftop terraces. The breakfast was well presented and abundant in variety. Staff were excellent, very professional and extremely helpful. If in Singapore again, we would certainly stay there again.
Stayed 9 nights in Oct 2019
Response from Operations Manager, ST Residences Novena on 19 Dec,2019
Dear Peter, Thank you for taking time to share your review with us. We are glad that you enjoyed your stay. We pride ourselves with personalised service and constantly upgrading our facilities to give our guests an exceptional and home away from home experience second to none in Singapore. My team and I looking forward to host you again soon! Yours Sincerely, Sunny Soh Duty Manager ST Residences Novena

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money and excellent location just 5 minute walkf from the Novena MRT. Russell and the team were very friendly and could not do enough to help with any enquires.
Stayed 9 nights in Sep 2019
Response from Operations Manager, ST Residences Novena on 19 Dec,2019
Dear Sir/Mdm, Thank you for taking time to share your review with us. We are glad that you enjoyed your stay. We pride ourselves with personalised service and constantly upgrading our facilities to give our guests an exceptional and home away from home experience second to none in Singapore. Your compliments about Russell's excellent service has been passed on to him personally and he is very much appreciative of your praises. My team and I looking forward to host you again soon! Yours Sincerely, Sunny Soh Duty Manager ST Residences Novena

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and good breakfast. Staff were very helpful
Stayed 8 nights in Aug 2019
Response from Operations Manager, ST Residences Novena on 19 Dec,2019
Dear Sir/Mdm, Thank you for taking time to share your review with us. We are glad that you enjoyed your stay. We pride ourselves with personalised service and constantly upgrading our facilities to give our guests an exceptional and home away from home experience second to none in Singapore. My team and I looking forward to host you again soon! Yours Sincerely, Sunny Soh Duty Manager ST Residences Novena

8/10 Good

Diana

Liked: Staff & service
Stayed 19 nights in Jul 2019
Response from Operations Manager, ST Residences Novena on 19 Dec,2019
Dear Diana, Thank you for taking time to share your review with us. I am deeply apologetic for the recent experience you encountered during your stay with us and would like to assure you that this is in no way representative of the usual standards of service the team adheres to at ST Residences Novena. Thank you again for taking time to share your feedback with us. We look forward to the opportunity to welcome you back to ST Residences Novena in the near future. Yours Sincerely, Sunny Soh Duty Manager ST Residences Novena

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointing second time arround
This is the second time we have stayed at this hotel.The first when it was called Forrest by Wangz and the hotel was great but the second time the hotel has gone backwards.The staff are friendly and the hotel clean but the new hotel owners are failing to give guests the necessities to enjoy there stay.For example they no longer provide bar of soap to wash your hands and tea towel to dry the dishes and face washer to use in the shower.Of all the hotels I have stayed at these have always been provided.The breakfast provided was not as good as our last stay.This hotel need to go back to the way Wangz had run it.When we go back to singapore we be looking for a new hotel to stay.
Stayed 6 nights in Aug 2019
Response from Operations Manager, ST Residences Novena on 19 Dec,2019
Dear Sir/Mdm, Thank you for taking time to share your review with us. I am deeply apologetic for the recent experience you encountered during your stay with us and would like to assure you that this is in no way representative of the usual standards of service the team adheres to at ST Residences Novena. I have personally addressed these issues you have shared, with the various teams and will most certainly be looking into ways to improve in these areas, so as to ensure that these lapses do not recur. Thank you again for taking time to share your feedback with us. We look forward to the opportunity to welcome you back to ST Residences Novena in the near future. Yours Sincerely, Sunny Soh Duty Manager ST Residences Novena

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2019
Response from Operations Manager, ST Residences Novena on 19 Dec,2019
Dear Sir/Mdm, Thank you for taking time to share your review with us. We are glad that you enjoyed your stay. We pride ourselves with personalised service and constantly upgrading our facilities to give our guests an exceptional and home away from home experience second to none in Singapore. My team and I looking forward to host you again soon! Yours Sincerely, Sunny Soh Duty Manager ST Residences Novena