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Reviews of The Quay Hotel West Coast

3 out of 5
The Quay Hotel West Coast
428 Pasir Panjang Road, Singapore

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 102 reviews" "
Rating 8 - Good. 44 out of 102 reviews" "
Rating 6 - Okay. 21 out of 102 reviews" "
Rating 4 - Poor. 12 out of 102 reviews" "
Rating 2 - Terrible. 6 out of 102 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Thijs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 4 nights in Mar 2024

8/10 Good

anthony

Liked: Cleanliness, property conditions & facilities
Xxxxhjic
Stayed 1 night in Feb 2024

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
Stayed 6 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIGHTMARE
How could they rent out the room when they themself should know better the rooms are so stinky and yet the receptionists cant be bothered when my guest approached them ? This is so shameful !!!!
Stayed 7 nights in Oct 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

8/10 Good

Motusaga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

thangavel

Stayed 1 night in May 2023

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room (made up everyday). Bus stops very close by.
Stayed 6 nights in Apr 2023

8/10 Good

Kushan Sudheera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.
Stayed 8 nights in Apr 2023

2/10 Terrible

Zahir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
Stayed 6 nights in Apr 2023

10/10 Excellent

Abiodun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
Stayed 17 nights in Mar 2023

2/10 Terrible

Lorelei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
The bed was rock hard, sheets were stained and holey (and when we asked for a change, I was told that there wasn't much for housekeeping to do as the sheets often came back from the laundry stained - ew!), and the room itself was tiny. Additionally, there was only one soap (a two-in one that was expected to be used for literally everything, including hand washing) which was insanely drying. Finally, there's a 30 SGD charge for lost room cards, which is frankly ridiculous.
Stayed 6 nights in Feb 2023

10/10 Excellent

thangavel

8/10 Good

Merkna

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is a good value. The rooms are basic but all the necessary amenities are provided. The restaurants near the hotel are great for those who enjoy local Singaporean food - many great selections for breakfast, lunch and dinner!

6/10 Okay

LIPING

Liked: Cleanliness
Disliked: Room comfort
Stayed 17 nights in Jul 2022

6/10 Okay

Cleopatra

Travelled with family
Stayed 10 nights in Jun 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable clean hotel - would stay again
Stayed 5 nights in May 2022

8/10 Good

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with my stay
Stayed at hotel due to SHN so did not expect much service from staff but they were mostly helpful. Room and amenities as described in booking however nothing provided in mini bar except bottled water. Overall happy with stay. Thank you.
Stayed 7 nights in Nov 2021

6/10 Okay

TAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist is very friendly and helpful. Overall quite an enjoyable staycation.
Stayed 1 night in Nov 2021

2/10 Terrible

Zhimin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service Dirty rooms Bad experience
Stayed 2 nights in Sep 2021

6/10 Okay

Eugene

Stayed 7 nights in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021
Response from The Quay Hotel West Coast on 17 Feb,2021
thank you for staying with us! please let us know how can we further improve

8/10 Good

sundar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from The Quay Hotel West Coast on 17 Feb,2021
thank you for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for simple stay
Consider good for this price range.
Stayed 1 night in Jan 2021
Response from The Quay Hotel West Coast on 17 Feb,2021
thank you for staying with us!

8/10 Good

Aw Yeong

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from The Quay Hotel on 17 Sept,2020
Thank you for staying with us. We hope to welcome you back again!

10/10 Excellent

IVY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from The Quay Hotel on 1 Sept,2020
Thank you for staying with us, we hope to welcome you back again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020
Response from The Quay Hotel on 1 Sept,2020
Thank you for staying with us, we hope to welcome you back again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2020
Response from The Quay Hotel on 1 Sept,2020
Thank you for staying with us, we hope to welcome you back again!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wrong booking and immediately called for help but hotel just no response and deduct full payment for the wrong booking with no help rendered from Expedia.
Stayed 5 nights in Dec 2019
Response from Front desk on 17 Feb,2020
Dear Sir/Mdm, we are sorry to hear about your situation. As your reservation is made via Expedia, we are unable to assist you from hotel end due to their procotols.

8/10 Good

Sharon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is clean and tidy, the hotel service from booking until checking out is good
Stayed 13 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Would highly recommend
Stayed 14 nights in Jul 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

David Robert

Liked: Staff & service
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Business traveller
Basic hotel. Not near town or MRT. No amenities. Room is small.
Stayed 3 nights in Feb 2019

4/10 Poor

Garry

Disliked: Property conditions & facilities, room comfort
Avoid
Just a poor hotel even for the money. Need to turn hot water system on yourself, no window, wardrobe thinner than the coat hanger itself, ....
Stayed 1 night in Jan 2019

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick business trip
Good service. Rooms a little on the small size, but otherwise perfectly acceptable. Can't fault the cleanliness or service levels
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good for quick stay
It is not a bad place to stay for like a one night only. Best suited for solo or couples rather than big groups. Great that eateries and bus stop was nearby.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
1.Santa Grand West Coast might be an old building that layout is not appropriate which caused uncomfortable to stay at some rooms. Eg. rooms(X09) without windows, rooms(X03) adjacent to the lift that the mechanical noise is extremely annoy. 2.The loose part of the equipment, eg. hanger bar in the wardrobe, easily hurt people when it falls off. 3.The housekeeping is not careful, like the drain cover does not clean.
Stayed 3 nights in Dec 2018

8/10 Good

Curtis

Stayed 3 nights in Dec 2018

8/10 Good

Peng Leng

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

8/10 Good

Jawahar

Liked: Cleanliness, staff & service, property conditions & facilities
Compact stay at Santa Grand West Coast
Good business hotel if you just need it for resting your tired self. Rooms are small & Compact.
Stayed 5 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a night rest stay eventhough room is small
Stayed 2 nights in Oct 2018

4/10 Poor

Dennis, Surabaya indonesia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room was ok...bathroom could at least have a curtain for shower...bed was horribly uncomfortable. The daily hammering from construction in the stairwells made it that much worse.
Stayed 1 night in Sep 2018

8/10 Good

Garima

Good, clean place.. Close to NUH
This was my 2nd time at this Hotel and they have consistently delivered. You get what you pay for- but the staff and service is good and the rooms/ bathrooms are clean and comfortable. I basically stay there when I visit for my checkup at NUH and its location is just perfect for me. Also 7-11, restaurants and salon next door are great pluses.
Stayed 2 nights in Aug 2018

8/10 Good

Sara

Hi, as i am attending a training in NUS, santa grand hotel is so close and is so easy to get there. I was service with a prompt chk in & out. The hotel premises is clean and also has a team of friendly, helpful service crew.
Stayed 1 night in Aug 2018

6/10 Okay

Elaine, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities
Maintenance is needed
the room condition is no good, toilet door cant close tight, aircon not cold like fan, ask for change room but still same just a bit better, service is good but the hotel need to renovation and upgrade..
Stayed 1 night in Aug 2018

10/10 Excellent

shaktikam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018