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"Overall, our stay at the hotel in Da Nang was memorable, albeit with a challenging check-in experience. Despite having emailed the hotel beforehand about the possibility of an extra bed for our daughter without receiving a response, we arrived only to find that we weren't given the option, and there was an additional cost involved. This departure from the standard practice we encountered at other hotels during our two and a half weeks in Vietnam was disappointing and left us feeling uninformed. However, the hotel itself was exceptional in many ways. The staff members were fantastic, going above and beyond to ensure our comfort throughout our stay. The amenities provided were great, and the surroundings were truly wonderful. One standout moment was meeting the general manager, Andre, who impressed us with his thoughtfulness and excellent representation of the company. His responsiveness to our concerns was commendable and added to the positive impression we had of the hotel. Despite the initial hiccup with the check-in process, I would still highly recommend this hotel to anyone visiting Da Nang. "

"Very central & comfotanle. Staff were excellent "

"It was great place to stay."

"Loved this hotel - so convenient for our early check out and flight. Free shuttle to airport was a bonus. Facilities great with friendly staff. "

"The staff were extremely accommodating - we arrived late (2am) and they still had no issue with checking us in! They were so helpful with informing us about the area and things to do. Alex was brilliant, and catered to all our needs. He really made us feel so comfortable here. We booked the Ha Giang loop through Jimmi who was so so helpful, and made the process so seamless. Also, a big thanks to the other staff who ensured we never had to open the door ourselves once! Breakfast is amazing, with so many options to choose from. The bed is so comfortable and the hotel is so central. Overall, an amazing experience, with the staff really being the highlight. "

"This is a great hotel smack in the middle of all the main attractions in District 1 - but what stands out are the courteous, friendly and helpful staff "

"Hotel was clean and staff was helpful and good food. Would definitely come back. "

"Amazing facilities with the upmost incredible customer service!! "

"The property was centrally located and very clean."