The greatest thing about the hotel is the quality of service. They have excellent staff, who speak excellent English, even the doormen and bellboys. I travel a lot and been in innumerable hotels, from luxury to boutique to budget, and I am impressed by the quality of customer service I experienced. I have to commend front desk staff Nathan Lee for his excellent service. He went out of his way to find us connecting rooms (I booked two rooms as I was with my husband and two kids) and even went so far as to upgrade our rooms to the club level. I didn't even ask for it! His gesture was much appreciated though. The next day, he remembered to ask us how our first night went. Again, a very thoughtful and nice gesture. I have to commend the Concierge staff as well. The person in charge (unfortunately, I didn't get his name, but he went the extra mile - beyond expectations actually, in helping us with everything we needed.
It was a comfortable holiday as hotel is very much close to all the facility,monorail LRT,etclet,market,twintower,sentral and all the facility at your sight.KL free bus ride just at the gate is more comfortable to reach any where FREE.specially the festivity of HARIRAYA FESTIVAL was enlightening whole city.choice of various food and eateries.all this made a memorable holiday as a BIRD OF FACILITY IN HAND SAVES A LOT IN MONEY AND TIME.
"Refreshing stay after aa long term stay in Thailan"
Girlfriend and I have been in Thailand for a year living in budget conditions so we decided to splurge and get a hotel with a bath tub before heading home. Our stay was so comfortable we almost didn't leave the room. Staff were extremely friendly and helpful. We ended up extending our stay
Citrus Hotel is an affordable, classy hotel that is sure to please anyone who wants a quiet location to enjoy a quick getaway from the hustle and bustle of city life. From splendidly spacious rooms to the most awesome breakfast buffet in this part of town, Citrus Hotel does not disappoint.
Above all else, the service staff here are very friendly and helpful and you would be surprised at their speed, initiative, and willingness to go the extra mile to make your stay a pleasant one.
The location of this hotel is also very convenient - a mere 5 minutes' walk and you're at Masjid Ismail LRT station, which provides affordable and rapid access to the main parts of the city centre.
Kenny from Singapore
Located on the northern outskirts of Kuala Lumpur city centre, the hotel is five km (three miles) from the 88-storey Petronas …More
Pleasant Hotel, decent, very busy with tourists from within and outside Malaysia.Reception is friendly though on Sunday only one person was on duty, doing everything alone-Check in, check out, booking, safety box, phone calls,received complaints and requests.., EVERYTHING!! Poor him.
*For these packages, package savings is at least equal to the cost of the flight or hotel if booked separately. Note: For packages including flights, you will be charged by the airline for the flight, but your savings on the package will equal the cost of the flight.