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Base Auckland

2.0 star property
Hotel with a nightclub, steps from Queen Street Shopping District

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Base Auckland puts travelers in the heart of the city, just steps from Queen Street Shopping District and SkyCity Casino. Visitors can dance the night away at the nightclub, challenge companions in the arcade/game room, or find a quiet moment with a book from the library.

Reviews

6.4 out of 10

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Housekeeping

About the area

Map
Level 3, 229 Queen Street, Auckland, 1010

Getting around

  • Auckland Britomart Station - 10 min walk
  • Gaunt Street Tram Stop - 15 min walk
  • Auckland (AKL-Auckland Intl.) - 27 min drive

About this property

Base Auckland

Hotel near Sky Tower
Close to Queen Street Shopping District and SkyCity Casino, Base Auckland provides a nightclub, an airport shuttle and an arcade/games room. A library, laundry facilities and 2 bars are available to all guests.
Other perks at this hotel include:
  • Continental breakfast (surcharge), a round-trip airport shuttle (surcharge) and concierge services
  • A lift, free newspapers and a 24-hour front desk
  • Tour/ticket information, ATM/banking services and luggage storage
Room features
All 150 rooms include comforts, such as air conditioning.

Property amenities

Parking and transport

  • Return airport shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: NZD 7 per person
  • 2 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Habana Joes Bar
  • Hello Sunshine Bar

Things to do

  • Arcade/game room
  • Library
  • Nightclub
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 8 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: from approximately NZD 7 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a first aid kit

Property is also known as

Auckland Base
Base Auckland
Base Hostel Auckland
Base Auckland Central Backpackers Hotel Auckland Central
Base Auckland Central Backpackers New Zealand
Base Auckland Hostel
Base Auckland Hotel
Base Auckland Auckland
Base Auckland Hotel Auckland

Frequently asked questions

Is Base Auckland pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Base Auckland?

Check-in start time: 2:00 PM; check-in end time: 2:00 AM. After-hours check-in is not available.

What time is check-out at Base Auckland?

Checkout is at 10 AM.

Does Base Auckland provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Base Auckland located?

Located in Auckland Central Business District, this hotel is within a 10-minute walk of Queen Street Shopping District, Sky Tower and University of Auckland. SkyCity Casino and Queens Wharf are also within 10 minutes. Auckland Britomart Station is 10 minutes by foot and Gaunt Street Tram Stop is 15 minutes.

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Base Auckland Reviews

Reviews

6.4
Rating 10 - Excellent. 85 out of 676 reviews
Rating 8 - Good. 218 out of 676 reviews
Rating 6 - Okay. 190 out of 676 reviews
Rating 4 - Poor. 111 out of 676 reviews
Rating 2 - Terrible. 72 out of 676 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

4/10 Poor

Nunia

Disliked: Cleanliness, property conditions & facilities, room comfort

My review

Their were alcohol cans / cigarettes packs hidden under beds , which was disgusting ,no enough air conditioning windows aren’t able to open and also beds were broke and cheap ripped at the bottom just major health and safety issues I will not recommend and also a pain waking up having to go to use the bathroom on the 3rd floor
Stayed 2 nights in Sep 2020

10/10 Excellent

Linda, Whangarei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This time women attended to me and they do the little things and very pleasant
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Cheap - had the basics. Needs a bit of a spruce up.
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

I know backpackers are meant to be a bit more casual but this was on the lower end of that. Upon arriving my bathroom had dried up blood stains on the tiles, the shower curtain and floor had black mould as well ad the carpet inbetween.
Stayed 3 nights in Jul 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
The price was super cheap but the base truly is budget. Rooms & bathroom was tired. Beds -comfortable. Magnetic lift cards - very temperamental. Kitchen was very average.. Staff-pleasant
Stayed 2 nights in Jul 2020

6/10 Okay

Albert

Disliked: Cleanliness
Average hostel, reasonable cost in the CBD centre.
Stayed 1 night in Jun 2020

10/10 Excellent

Jade, Hawkes Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service :) Paid for what I got, recommended
Stayed 1 night in Jun 2020

6/10 Okay

Kathryn

Liked: Staff & service
Disliked: Cleanliness
Lady at check in was really friendly Rooms seem to have been let go a little bit since our last stay Didn’t seem to have been properly cleaned by
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Hi there, our room was nice, the shower great but a bit old. We enjoyed our stay, but found using our swipe cards really difficult, and got stuck in the lift at least 3x (scary!). The other problem for us was people hanging out in the hallway on our floor in the middle of the night (3-4am, Thursday night) and the nightclub, which was almost drowned out by our lovely air conditioner :) If we stay again perhaps we will try a higher floor. Thanks and keep safe :) Fiona Jay and Jason Goodman
Stayed 1 night in Feb 2020

8/10 Good

Whoever, Auckland

Liked: Staff & service, amenities
Stayed a couple times here and each stay is different. Sometimes we get a good room and sometimes we don’t but love the location and stuff
Stayed 1 night in Mar 2020

4/10 Poor

Mike, Japan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
キッチンと共有スペースに時間制限が有り朝食を自室で食べました。シャワールームに脱衣スペースがなく服やタオルの置き場に苦労しました。アドバンテージはロケーションです。入口はスカイバスの停留所に近く大変便利です。
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Loved the breakfast option, loved the location, loved the roof top bar. Didnt love the smell of mould in the room and no windows that opened And 2 out of 3 lifts didnt work.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Backbenders

The people running Base were friendly & tried to be helpful but the bed was a shocker! After the fourth night ( 7 nights total) my back was so painful it made walking around Aucklands sights very slow so it really put a dampener on our holiday!
Stayed 7 nights in Feb 2020

4/10 Poor

Verified traveller

Well from the photo we got shown of room on the website was completely different to the room we actually got. The photo on the website showed that we would be getting a window, and other things but instead we basically got a box.
Stayed 1 night in Feb 2020

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jag kom dit och fick inte det rum jag hade bokat. Personalen var otrevlig och rummet var smutsigt och lakanen kändes och såg smutsiga ut.
Stayed 7 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were fantastic, so friendly. But the base music in reception could be heard before the elevator doors even opened. Room clean, little dated. Bathroom awful! No one had cleaned behind door, roof paint peeling badly, fire sprinkler rusted and mould discoloration along bottom of shower curtain; even though it sat 2feet off the floor. Could hear every door, every footstep down the entire corridor and the aircon, though perfect room temp, was very loud, 24/7. Missed out on breakfast I had included in my booking because no one gave me vouchers etc at check in. Was told this at checkout.
Stayed 3 nights in Feb 2020

4/10 Poor

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need better staff, have of them dont care. Service has slipped since last there.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
DIRTY!!! They did not vacuum the floor, the pillow case and the bed sheets are NOT change. Room Smells like sweat. Not enough key card to access the lift. NEEDS IMPROVEMENT.
Stayed 1 night in Jan 2020

2/10 Terrible

Roger L.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Extremely Disappointed in both.

This is the worst hotel/hostel we have ever stayed at. This is not even a hostel but a backpacker hideout. When we asked for a refund we were told we had already checked in and no refund possible. Therefore, we had to rent at another hotel and spend considerably more due to the fact we had no phone and no computer. Hotels.com did nothing to help us out except to contact the hotel and they told them no refund. After having booked over 35 different hotels all over the world, we received no satisfaction from Hotels.com. They did not even ask us if we wanted a refund for our earned free nights, which would have eased the financial blow we took at this dump. Buyer beware of the pictures on Hotels.com and the no help Customer Service Team.
Stayed 4 nights in Jan 2020

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed bugs bed bugs bed bugs, BED BUGS BED BUGS Showed our bites to staff who did not seem surprised or apologetic
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Shared bathroom was further away than expected but view was awesome.
Stayed 1 night in Dec 2019

2/10 Terrible

AEKYOUNG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

최악의 숙소

뉴질랜드12일 여행중 가장 더렵고 냄새나고 시설이 안 좋은 곳 입니다.혼자하는여행이라면 YHA호스텔 추천 합니다 다음에 절대 이 숙소에 가지 않겠습니다
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

唔錯既背包客棧

整體來講唔錯既一個背包客棧，職員都好友善，近市中心，係機場搭skyline好快就到，個站講到明有呢間客棧，所以一定識落車，之後轉個彎就到，上網睇就話好嘈，但我又唔覺，買野都好方便，附近有超市，銀行，圖書館，電訊公司，幾分鐘就去到 It is a nice backpackers, the staff are nice and many facilities nearby so it is very convenient to buy whatever u want or wherever u go
Stayed 7 nights in Dec 2019

8/10 Good

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Wir haben es gesehen.

Wer sehr tiefe Ansprüche hat der wird mit dieser Unterkunft gut bedient sein. (ringhörig, verschmutzt, heruntergekommene Einrichtung und Infrastruktur) Für zwei Nächte nach der Anreise hats gereicht. Die Bilder auf der Website versprechen definitiv mehr als geboten wird. Der Service, Beratung am Empfang war dafür gut.
Stayed 2 nights in Dec 2019

6/10 Okay

ming

Disliked: Cleanliness, property conditions & facilities, room comfort

污槽

這間民宿一句說話,很污槽,尤其地板,另外,接待人員不老實,話說,我們訂了二間包洗手間的房間,但入住是只給我們雙人房,幸好,我們將預訂的房間編印出來,作為証據,才給我們換房,另外,訂一個床位,入去房間見到是六人的上下格房間,但房內傳出陳陳濃列的尿味,經過投訴,才換另一床位給我們, 總括來講,奧克兰這間民宿不干凈,尤其廚房,洗手盆的水管也傳出臭味
Stayed 1 night in Dec 2019