Lodges in Australia - New Zealand and the South Pacific

"I'm not typically a person who goes out of their way to leave an in-depth review and if I do it's generally because of how good it was. This is not one of those times. I am a low maintenance traveler, I don't require much and most hotels will never hear from me. My only limitation is that I am allergic to feather pillows, it's a very uncomfortable experience, I try and make that clear with every establishment and never have issues as every reasonable establishment will just replace them if they're there and no issue. Not this venue. When I went down after the first night, I told the front desk and asked them if they could replace and turn down the bed. To which the response I got was: we don't have feather pillows and we don't clean the rooms until the second night. Taken aback, I try and be reasonable. I explain my allergies, and that I'm pretty certain it's feather. He just stands there. I then ask can at the very least can someone go to the room to check and replace the feather ones if they're there. The person begrudgingly agrees, and I return a few hours later to find one additional pillow and scruffy cover in a corner, with all the original pillows still where I left them. I took off the pillow covers and found two of the pillows were feather with no label tags on them. I've never seen such a response from a hotel and being so confidently wrong. No daily sheet changes? What is this? Would it book again "

"Lovely location"

"Location was great, close to amenities and transport. Easy to check in and out. "

"We had a lovely stay! Easily accessible to all city sights.."

"Very nice buffet"

"Great customer service "

"We had a great time except when our flight were cancelled and had to book another night and came to find out it was even more then the booking for one night. Otherwise, great location. "

"The breakfast was fine. Staff were nice. The location was great, but the laundry was ridiculous 🙄 needed to use a credit card or banking app on your phone. My accounts are not Australin so I guess thats why nothing worked."

"Location of this property is fine, a 15 min walk to the mall or the convention centre. The rooms are basic. Do not book an internal room- horrible. The pool is a swamp with 30cm of green water in the bottom. Staff were nice but don’t recommend propertty"