Well- Firstly the telephone number on the hotels.com site is not this hotels number.Its another hotel in bali which has the same management. It took us a while to get hold of a mobile number of the receptionist, as the area is too far and don't have landlines. but once we got it sorted out it was quite smooth...Overall the staffs were very very friendly and helpful . Especially Mr. Rivaan, who came to pick us up was very knowledgeable about the area and made our travel very convenient and enjoyable.He recommended a mangrove, which turned out to be the highlight of our trip as it was magical. Also some great local seafood restaurants that where recommended by Mr. Rivaan was excellent in taste and ambiance. The receptionist Maria was very polite and eager to advise and help out at all times. The tour guide from the hotel was very good at managing our time accordingly.
The cleanliness of the rooms can still be better- as now they are quite worn out..but its good deal for the price. The hotel restaurant has a good morning breakfast .. but at other times the menu is very limited and if they can have more choices (eg: seafood menu) and upgrade the restaurant kitchen and environment it would be great.This place is quite far from other places but its very peaceful with long stretch of beautiful beach and clear water. The children really enjoyed the beach and water.We would definitely go back again : ) overall loved the whole experience.