2/10 Terrible
Volkan
Business traveller
1 Nov,2023
Disliked: Staff & service
Horrible service I have ever seen
Probably a toxic working environment for the employees as the bartender Aidin ruined our stay in the hotel with his rudeness. He is literally bullying hotel guests.
We had 2 beers at the lobby bar and forgot to pay 11.EUR bill and headed out for the dinner but he stopped us at the doorstep to for the payment and I really don’t remember how many times I apologised but he was like “you should learn not to leave your table before paying.. you shouldn’t be served until you pay i.. etc etc” and I thought he was joking.
We returned back to the hotel after dinner and sat in the lobby to talk with my clients and asked more drinks and he came to the table and he was still talking.. clearly said “you shouldn’t leave your table and you will learn to stay until you pay your bill” in front of my clients and everyone else in the bar.. ı said “please add our drinks to the bill and I will pay at once” but he rejected and said “no you will pay now, not later” and everytime he served us he forced me to pay upfront unlikely the other guests. Never seen such a rude person in my life and he made my clients left the hotel! Unbelievable
Volkan
Stayed 2 nights in Oct 2023