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Reviews of Villa Shangri-La

3 out of 5
Villa Shangri-La
288 Sheridan St Cairns, Cairns North, QLD

Reviews

6.2
Rating 10 - Excellent. 7 out of 77 reviews" "
Rating 8 - Good. 28 out of 77 reviews" "
Rating 6 - Okay. 20 out of 77 reviews" "
Rating 4 - Poor. 13 out of 77 reviews" "
Rating 2 - Terrible. 9 out of 77 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.6/10

Property conditions & facilities

Reviews

8/10 Good

richard

Liked: Cleanliness, staff & service, room comfort
Cheap and clean
You get what you pay for.clean.comfortable and great service.5 min walk to city center. 2 minute walk to waterfront.nice pool.shops close.
Stayed 4 nights in Aug 2018
Response from Tina on 21 Aug,2018
Thank you for taking the time to leave a review.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
bit noisy in road front rooms
bit noisy in front room. could have been a lot more comfy with a decent couch
Stayed 3 nights in Aug 2018
Response from Tina on 21 Aug,2018
Thank you for taking the time to leave a review.

8/10 Good

ben, QLD

Liked: Cleanliness, staff & service, room comfort
Good for the money
Out of town a bit, but there is a bus stop right out front for ease of getting into the city, overall good value for money
Stayed 3 nights in Jul 2018
Response from Villa Shangri-La on 14 Jul,2018
Thank you Ben for taking the time to leave your review.

10/10 Excellent

Tina, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed for 3 nights, but the unit was great and met all my requirements.
Stayed 3 nights in May 2018

6/10 Okay

aila, central coast NSW

Nice hotel..
It was a nice hotel but a little bit far from the main city for me but overall it's was good to stay in a nice clean room for the rest of my holiday in cairns.
Stayed 3 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not stay it was filthy and not safe in that a
Would not recomend to anyone lovely place cairns but no
Stayed 8 nights in Aug 2017

4/10 Poor

Brian, Redcliffe, Queensland, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is very run-down and needs maintenance
Although the Manager was helping and nice, the hotel was a shambles and nothing like the pictures shown in the Wotif photos. This Hotel is very old and the locals suggested that it needs knocking down completely and starting anew. It seems the public needs a Government Authority made to regulate this industry, because this is not what it seemed in your advertising and fell well short on what we expected for our money's worth. I will be lobbying Government for an Authority to be made to regulate this industry, because of such shortfalls. We want tourists to come back and share good stories about the places they visit in Queensland and Australia, not the opposite!
Stayed 4 nights in Aug 2017

4/10 Poor

Ken, Cornubia Qld

Disliked: Property conditions & facilities
Disappointing
I expected more. When we got to the room there were no towels, soap, hair care products and no milk. The coffee and tea packets were on the table but were never replenished. The towels were given after we asked but nothing else. The rooms are not made up or the room cleaned in the four days we were there. The shower had a crack in the glass and the wall had lost paint where it looked like furniture had been dragged along it. Not worth the money.
Stayed 4 nights in Jul 2017
Response from Manager on 5 Aug,2017
Thanks for your feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great welcome the Lady manager was very kind and helpful and gave us extra covers for the beds. We had to change the chairs as the others we're not suitable for two disabled people. The apartment is not suitable for disabled people, especially the shower they could not get into it. The apartment smelt and was not very clean, and the China leaves a lot to be desired. Overall we did enjoy our stay, but we won't go back.
Response from Villa Shangrila on 11 Jul,2017
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Villa Shangrila on 5 Aug,2017
Thank you for your feedback.

6/10 Okay

Keiran, Atherton

Liked: Cleanliness, staff & service, room comfort
Spacious room, comfortable interior.
Quiet motel room with good amenities including a kitchen.
Response from Manager on 5 Aug,2017
thank you for your feedback

2/10 Terrible

Brenden, Sunshine Coast

Disliked: Cleanliness, property conditions & facilities, room comfort
Photos - completely deceptive pool is a frog pond
We booked 3 rooms and 2 of the rooms didnt stay and went elsewhere on check in. Absolutely disgusting. Pool was half empty and green. Whole hotel was dirty and totally unappealing. Wouldnt recommend to anyone
Response from Staff on 5 Aug,2017
thank you for your feedback

10/10 Excellent

Tom, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sized kitchen and rooms as well as friendly and helpful staff.
Response from Staff on 5 Aug,2017
thank you for your feedback

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Old basic motel close to most things
We enjoyed our stay as we used the motel as a place to sleep and have breakfast. It was clean but badly in need of a paint job, the powerful hot shower was great. A single room apartment with separate kitchen/lounge area, i think we got what we paid for and expected, only would use when discounted. It is on main road so a little bit noisy though the 2 bedroom apartments are closer to the main road. Very close to airport and other amenities. The lady at the front desk was helpful with booking skyrail etc.
Response from Manager on 5 Aug,2017
thank you for your feedback

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Budget accomodation, room oK,
Room OK, building needs maintenance , office Canopy torn and old, and old pool needs maintaining. It is important to give initial good impression, my impression was that place not maintained,
Response from Manager on 5 Aug,2017
thank you for feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
You get what you pay for
This place is in need of renovations. It was clean and the staff were helpful and friendly but it is old and the balcony, especially, was a little scary with a young child. The pool was very clean.
Response from Villa Shangrila on 15 Oct,2015
Thankyou for your comments, we appreciate your feedback. Regards to you and your child. Managers Villa Shangrila

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
room was dirty paint falling off ceiling heaps of dust in room affected my sinus didn't sleep well at all the advertisement on internet was not true. Wont be back Again
Response from Manager on 25 Aug,2015
I'm sorry to hear that you had sinus problems whilst on your stay. I too have sinus and at this time of year it returns. We maintain a high standard of cleanliness and any concerns you had we would have rectified immediately if we had been made aware of them.

4/10 Poor

Graham, Brisbane

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very basic,very old.
Hotel is old,rooms are adequate at best,noisy location--main road. All furniture is old including TV,non digital,no cable,no dvd.
Response from manager on 25 Aug,2015
Yes the hotel is of an older style which is clean and has very few rooms still with analog tv and set top box. As we have had few vacancies this season and to accomodate you we would have allocated you one of these rooms. We offer a large free carpark at the rear of the property and access to public transport nearby so some traffic noise is inevitable at the front of the property during the day. We would have liked to have known of your concerns whilst you were staying with us so we could best accomodate you.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Denise, Australia - QLD - Regional QLD

Facilities: Everyday; Value: Reasonable; Service: Polite; Cleanliness: Tidy, Clean, Neat;

8/10 Good

Reece, Australia - QLD - Regional QLD

4/10 Poor

scott, Australia - QLD - Townsville

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Shabby, Run-down, Horrible; Value: Rip-off; Service: Inferior, Sloppy, Awful; Cleanliness: Filthy, Grubby; I suggest wotif take this motel off their books before some other poor family unwittingly books it

6/10 Okay

Aga, Australia - QLD - Regional QLD

Disliked: Cleanliness, property conditions & facilities
Facilities: Bare minimum; Value: Fair price; Service: Helpful; Cleanliness: Smelly; very dark smelly depresing place - not good for great familly holiday!!!

8/10 Good

Pam, Australia - QLD - Townsville

Liked: Cleanliness, staff & service
Facilities: Everyday; Value: Affordable; Service: Professional, Courteous; Cleanliness: Pleasant;

10/10 Excellent

LYNETTE, New Zealand - Waikato

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Margaret, Australia - WA - Perth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Facilities: Ageing and quite noisy; Value: Reasonable;

4/10 Poor

Philip, Australia - QLD - Cairns

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Run-down, horrible carpet/shower ; Value: Uneconomical; Service: Below average; Cleanliness: Lacking; The car park is good but also a source of no privacy and peace

8/10 Good

Joan

Liked: Staff & service
Facilities: Everyday; Value: Great deal; Service: Go the extra mile; Cleanliness: Tidy, Clean; Public transport outside

10/10 Excellent

Cathie, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service
Facilities: Basic; Value: Economical; Service: Go the extra mile; Cleanliness: Spotless;

10/10 Excellent

Rocky, Australia

Liked: Cleanliness, staff & service
Facilities: Typical; Value: Fantastic; Service: Outstanding; Cleanliness: Pleasant; Plenty of parking spaces

8/10 Good

Kathleen, Australia - QLD - Townsville

Facilities: Basic; Value: Economical; Service: Sufficient; Cleanliness: Neat;

8/10 Good

Susanne, Australia - WA - Perth

Liked: Cleanliness, staff & service
Busy road but units to the rear good

8/10 Good

Michael

Liked: Cleanliness, staff & service
Lovely people running it

8/10 Good

Joy, Australia - QLD - Regional QLD

Liked: Staff & service
Disliked: Property conditions & facilities
Facilities: Ordinary; Value: Affordable; Service: Courteous; Cleanliness: Tidy; A clean b-b-q - tables and chairs so this facility can be used

8/10 Good

PALANIAPPAN, Australia - QLD - Regional QLD

Facilities: Basic; Value: Acceptable price; Service: Polite; Cleanliness: Hygienic ; near the esplanade area

4/10 Poor

brenda, Australia - VIC - Regional VIC

Disliked: Property conditions & facilities
Value: Mislead by website:(; Cleanliness: Clean but very very old; Totally mislead by all pictures that promoted this place on the website. I will totally think twice about booking accommodation on line again.

8/10 Good

Elisha, Australia - QLD - Townsville

8/10 Good

Petra, Australia - QLD - Townsville

Liked: Cleanliness, staff & service
Facilities: Basic; Value: Inexpensive; Service: Friendly; Cleanliness: perfectly adequate; good value for not a lot of money

8/10 Good

Angela, Australia - QLD - Brisbane

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Lynette, Australia - QLD - Regional QLD

Disliked: Cleanliness
Facilities: Basic; Value: Economical; Service: Helpful; Cleanliness: Poor;

10/10 Excellent

Richard, Australia - SA - Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Bargain; Service: Outstanding; Cleanliness: Immaculate; Very helpfull staff, made us feel welcome.

8/10 Good

Kenn, Australia - QLD - Brisbane

Liked: Cleanliness
Facilities: Typical; Value: Affordable; Service: Polite; Cleanliness: Pleasant; Conveniently situated

2/10 Terrible

Coral, Papua New Guinea

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Shabby, Run-down, Horrible; Value: Rip-off, Coudnt PAY us to stay !!; Service: Inferior, Rude, Awful; Cleanliness: Filthy, Smelly, Grubby; not safe for children

6/10 Okay

Anne, Australia - QLD - Regional QLD

Disliked: Cleanliness, property conditions & facilities
Facilities: Tired, Old; Value: Acceptable price; Service: Helpful;

6/10 Okay

Sue, Australia - NSW - Newcastle

Liked: Staff & service
Disliked: Property conditions & facilities
Facilities: Shabby, Run-down; Value: Over-priced; Service: Friendly; Cleanliness: Clean; A very old run down resort. It certainly did not live up to its 3 star rating. I could not recommend the resort.

8/10 Good

Brad

Liked: Cleanliness
I had read negative reviews about it, but after staying, I found it good. its clean, and for the price, worth staying at

8/10 Good

Jane, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service
Facilities: Basic, no microwave though; Value: Affordable, Inexpensive, Economical;

6/10 Okay

John, Australia - QLD - Townsville

Disliked: Cleanliness, property conditions & facilities
Would not go back

4/10 Poor

Annette, Australia - NSW - Coffs Harbour

Disliked: Cleanliness, staff & service, property conditions & facilities
Facilities: Run-down; Value: Rip-off; Service: Lacking; Cleanliness: Filthy; Overall, the place was disgusting, laundry is on a landing, had we not pre- paid we would have left immediately.

8/10 Good

Aodhnait, Australia - QLD - Regional QLD

Liked: Staff & service
Disliked: Property conditions & facilities
Facilities: Tired; Value: Low-priced; Service: Go the extra mile, Outstanding; Cleanliness: Clean;