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"The room was spotless, the staff were wonderful and the Expedia VIP treatment was honored and then some!!! The staff went above and beyond. The location was great too. Big room, king bed, huge bathroom, classic Japanese luxury toilet with heated seat and bidet function. "

"Staff were fantastic, room was clean and had great amenities. The service was amazing and we were so happy with our choice. "

"Staff was courteous- excellent service "

"Shinjuku is lively and hotel groove sits right in the middle of it all. It’s right across the street from the seibu Shinjuku private line trains and a 10min walk to Shinjuku Station. Hotel was very modern, clean, and the city views from the room were breathtaking."

"A great place for anyone traveling Tokyo. Really close to train stationd (Sobu and Mita lines). A quiet neighborhood with lots of restaurant to try around. The staffs are very helpful and communicate well in English. The rooms are always clean and we appreciate the amenities that the hotel have - everyone will appreciate the massage chair after a long day of walking. We will definitely book this hotel again if we travel Tokyo in the future."

"The thing that stood out was the impeccable services we received from the front desk and the concierge. We asked the lady at the concierge to book the Kaiseki of our next hotel for us. She wrote down our requirement, such as my wife and daughter being vegetarian, and called the Ryokan . The whole process was so smooth. "

"Good to stay "

"Clean, comfortable, and cozy room. Lovely hosts who helped us make reservations and ship luggage. Excellent breakfast, perfect convenient location. "

"Above and beyond"