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Reviews of Holiday Inn Express & Suites Bogota Zona Financiera, an IHG Hotel

4 out of 5
Holiday Inn Express & Suites Bogota Zona Financiera, an IHG Hotel
Carrera 7 #67-39, Bogotá, Distrito Capital

Reviews

9.0

Wonderful

Rating 10 - Excellent. 191 out of 283 reviews" "
Rating 8 - Good. 52 out of 283 reviews" "
Rating 6 - Okay. 21 out of 283 reviews" "
Rating 4 - Poor. 5 out of 283 reviews" "
Rating 2 - Terrible. 14 out of 283 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emilio

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All was excellent.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super happy to have stayed at this hotel. The staff was friendly and helpful; the room was clean; the complimentary breakfast was delicious; and the area was not bad at all. There are lots of cool things to do and see that are within walking distance and a lot of delicious restaurants. Close lots of night life as well. If you need a ride to/from the airport please email them! They will set up a car service for you. Shout out to my bestie Natalia who was super attentive via email!! (I never got to meet but am forever grateful for her)
Stayed 4 nights in Apr 2024

10/10 Excellent

Jorick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel best location and nice and quiet
Stayed 3 nights in Apr 2024
Response from Angie Chacón on 11 Apr,2024
Estimado Jorick,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express & Suite BOGOTA DC.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestros procesos de marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Holiday Inn Express & Suites Bogota, y si puedo ayudarlo, comuníquese conmigo directamente a mfronthiex69@oxohotel.com.

10/10 Excellent

Nancy

Room comfortable, staff great.. would stay there again
Stayed 2 nights in Mar 2024
Response from Angie Chacón on 11 Apr,2024
Estimada Nancy,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express & Suite BOGOTA DC.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestros procesos de marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Holiday Inn Express & Suites Bogota, y si puedo ayudarlo, comuníquese conmigo directamente a mfronthiex69@oxohotel.com.

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The service was great - very friendly and helpful. The breakfast was freshly prepared with hot and cold options. The room was ok. We had to request wash cloths and a tv remote. Some of the lights in the room didn’t work, so it was too dark in the evening.
Stayed 5 nights in Feb 2024

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean hotel, very courteous and professional staff, and close to many restaurants.
Stayed 2 nights in Feb 2024

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Place !
Stayed 3 nights in Jan 2024
Response from Angie Chacón on 13 Feb,2024
Estimado Ramon,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express & Suite BOGOTA DC.Tenga en cuenta que sus calificaciones son extremadamente valiosas para nosotros. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro para hacer de su estancia una estadía INOLVIDABLE.Nuevamente, gracias por elegir Holiday Inn Express & Suites Bogota, y si puedo ayudarlo, comuníquese conmigo directamente a mfronthiex69@oxohotel.com.

10/10 Excellent

Nazim, Vancouver

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Nice, clean, very reasonably priced hotel in a decent neighborhood with friendly staff. I wish they had a few more pastry options, like croissants, for breakfast.
Stayed 5 nights in Jan 2024

10/10 Excellent

Gregg

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

David

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Angie Chacón on 28 Jan,2024
Estimado David,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express & Suite BOGOTA DC.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestros procesos de marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Holiday Inn Express & Suites Bogota, y si puedo ayudarlo, comuníquese conmigo directamente a mfronthiex69@oxohotel.com.

10/10 Excellent

Maria, Spring Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Angie Chacón on 28 Jan,2024
Estimada Maria,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express & Suite BOGOTA DC.Tenga en cuenta que sus calificaciones son extremadamente valiosas para nosotros. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro para hacer de su estancia una estadía INOLVIDABLE.Nuevamente, gracias por elegir Holiday Inn Express & Suites Bogota, y si puedo ayudarlo, comuníquese conmigo directamente a mfronthiex69@oxohotel.com.

6/10 Okay

Grant

Stayed 21 nights in Dec 2023

6/10 Okay

Isabel

Travelled with family
Disliked: Amenities
Hotel is outdated, breakfast was ok. I am celiac and can not eat gluten, the staff was not very helpful when I asked about the food. I can eat arepas but they were in the same dish with some breaded rings. I asked if they could make some arepas for me which they did. Next day we found out thru another guest that we could order eggs or omelette straight from the kitchen but this time they were out of arepas.
Stayed 4 nights in Jan 2024

10/10 Excellent

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very convenient. Enrique took us to the citiy center and Guatepe, staff was very friendly and helpful.
Stayed 3 nights in Dec 2023

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Angie Chacón on 13 Feb,2024
Estimado Gabriel ,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express & Suites BOGOTA DC.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestros procesos de marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Holiday Inn Express & Suites Bogota, y si puedo ayudarlo, comuníquese conmigo directamente a mfronthiex69@oxohotel.com.

10/10 Excellent

Andrés

Stayed 1 night in Nov 2023
Response from Angie Chacón on 4 Jan,2024
Estimado ,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express & Suite BOGOTA DC.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestros procesos de marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Holiday Inn Express & Suites Bogota, y si puedo ayudarlo, comuníquese conmigo directamente a mfronthiex69@oxohotel.com.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

MOACYR

Stayed 6 nights in Oct 2023

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2023
Response from Melisa Garcia on 16 Oct,2023
Estimado Jesus,Gracias por tomarse el tiempo para calificar su experiencia en Holiday Inn Express & Suite BOGOTA DC.Tenga en cuenta que sus calificaciones son extremadamente valiosas para nosotros. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro para hacer de su estancia una estadía INOLVIDABLE.Nuevamente, gracias por elegir Holiday Inn Express & Suites Bogota

10/10 Excellent

Pravin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Melisa Garcia on 15 Aug,2023
Estimado Pravin,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express & Suite BOGOTA DC.Tenga en cuenta que sus calificaciones son extremadamente valiosas para nosotros. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.

4/10 Poor

JUAN, san francisco

Disliked: Cleanliness
Under Expedia fee’s taxes should be charged if I stayed 60 days or more. When I ask a receipt of what the hotel charged me. Personal didn’t provide that and make excuses and ended up writing on a piece a paper the amount. But told me that they could not provide a receipt for charges which that doesn’t make sense. What ever you pay at a hotel, receptiones must provide a receipt for it
Stayed 1 night in Jul 2023
Response from Melisa Garcia L. on 21 Jul,2023
Estimado Sr Juan,Gracias por elegir Holiday Inn Express y por tomarse el tiempo para brindar comentarios sobre su experiencia en Holiday Inn Express BOGOTA DC.Me gustaría comenzar disculpándome por no haber cumplido con sus expectativas. Nos esforzamos por hacer que cada estadía sea lo más placentera y cómoda posible, y utilizaremos sus comentarios para entrenar a nuestro equipo a fin de brindar una mejor experiencia en el futuro.En cuanto al tema de la factura esta fue enviada al correo que nos proporciono en el check in ya que como indica es nuestra obligacion entregar recibo de lo cobrado al huesped. Espero que nos brinde la oportunidad de quedarse con nosotros nuevamente para demostrarle que su estadía insatisfactoria fue una excepción.

8/10 Good

Roger

Stayed 8 nights in Jun 2023
Response from Melisa Garcia L. on 22 Jun,2023
Estimado Roger ,Gracias por tomarse el tiempo para calificar su experiencia en Holiday Inn Express BOGOTA DC.Tenga en cuenta que sus calificaciones son extremadamente valiosos para nosotros. Estas nos impulsan a seguir mejorando en el servicio día a día. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Holiday Inn Express, y si puedo ayudarlo, comuníquese conmigo directamente a mfronthiex69@oxohotel.com.Atentamente,Melisa GarcíaJefe de recepciónmfronthiex69@oxohotel.com

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were all amazing. The breakfast was nice as well. Our only complaint was the air conditioning. Our room was very hot and the only attempt to fix it was to reset from the main desk. That didn’t help and they offered us a different room to spend the night in. Once the night passed and we returned to our room we were once again in a hot room.
Stayed 3 nights in Jun 2023
Response from Melisa Garcia L. on 13 Jul,2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suite BOGOTA DC.Please know that your ratings are extremely valuable to us. We hope you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites Bogota, and if I can help you, please contact me directly at mfronthiex69@oxohotel.comAtentamente,Melisa Garciamfronthiex69@oxohotel.com

6/10 Okay

shirley

Stayed 4 nights in May 2023
Response from Melisa Garcia L. on 13 Jul,2023
Estimada Shirley,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express & Suite BOGOTA DC.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Holiday Inn Express & Suites Bogota, y si puedo ayudarlo, comuníquese conmigo directamente a mfronthiex69@oxohotel.com.Atentamente,melisa garciamfronthiex69@oxohotel.com

10/10 Excellent

Livicia

Liked: Cleanliness, property conditions & facilities
Response from Melisa Garcia L. on 13 Jul,2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suite BOGOTA DC.Please know that your ratings are extremely valuable to us. We hope you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express & Suites Bogota, and if I can help you, please contact me directly at mfronthiex69@oxohotel.comAtentamente,Melisa Garciamfronthiex69@oxohotel.com

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Excelente. Ubicación perfecta.
Stayed 1 night in May 2023
Response from Melisa Garcia L. on 13 Jul,2023
Estimado Daniel,Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express & Suite BOGOTA DC.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Estos nos impulsan a seguir mejorando cada dia. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Holiday Inn Express & Suites Bogota, y si puedo ayudarlo, comuníquese conmigo directamente a mfronthiex69@oxohotel.com.Atentamente,melisa garciamfronthiex69@oxohotel.com

10/10 Excellent

Daniela

Stayed 3 nights in Apr 2023

6/10 Okay

Turan, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is good. It is a new hotel and everyone is very friendly. there is a constant noice in the room, like some one is taking shower all the time at the next room or upstairs. Breakfast is same every morning. If you stay here one week like we did, you get sick of eating same scrambled eggs and hot dog every morning. Loundry is too expensive, buying new clothes might be cheaper. price is good. So you get what you pay for.
Stayed 4 nights in Apr 2023

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a nice area!
Stayed 4 nights in Mar 2023

10/10 Excellent

Adriana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. The bathroom shower broke, and it was fixed quickly.
Stayed 4 nights in Mar 2023

6/10 Okay

Marcelo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was all god, but the hot water stopped working and the hotel maintenance couldn't fix it on time.
Stayed 1 night in Mar 2023

10/10 Excellent

Isela, Laguna Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a good hotel!
Stayed 2 nights in Feb 2023

10/10 Excellent

JOSE ANTONIO

Stayed 4 nights in Feb 2023

4/10 Poor

Michael

Stayed 1 night in Feb 2023

8/10 Good

Kurt

Liked: Cleanliness, staff & service, amenities
Loved the property overall and breakfast was great. Area is safe but nothing close. My biggest complaint is that they put a broken toilet seat on the toilet and it wasn’t even the right size. If it was a $20 a night dive I would expect that but not for a property like this
Stayed 1 night in Feb 2023

6/10 Okay

Juan

Stayed 4 nights in Feb 2023

2/10 Terrible

JERALD

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed Nov 24-25 2022. The staff was very unprofessional and doesnt know what they are doing. 3 people at the desk on one computer and the line up at checkin at 3pm was long. Jeison (a lady manager name Jenny or Jannifer and another one) Very rude manner that you seems like I was begging them to check me in. Worst experience with Holiday Inn. Floor on the washroom have stains that doesnt come out and the walls on the hallway at 7th floor was falling appart. I was expecting better especially on the customer service side.
Stayed 1 night in Nov 2022
Response from Angie Chacón - Hotel Experience Champion on 13 Dec,2022
Dear guest,We regret that your experience in our hotel has not met your expectations, do not doubt that we will take the necessary actions regarding the inconvenience that you report to us.We hope to have you again to offer you the best of our Hotel.

2/10 Terrible

Sanchez

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I was very upset that I ordered a king suite and the couch inside had a huge wet spot from God knows what. When i told Sergio at the front desk, he says he told the manager Claudia and nothing was done about it. Very gross. They did nothing to accommodate me considering the dirty couch. All the manager had to say was Im sorry. I wish i could upload a photo of how awful that looked, especially for it to be a suite
Stayed 2 nights in Nov 2022
Response from Angie Chacón - Hotel Experience Champion on 13 Dec,2022
Dear guest,We regret that your experience in our hotel has not met your expectations, do not doubt that we will take the necessary actions regarding the inconvenience that you report to us.We hope to have you again to offer you the best of our Hotel.Sincerely,

2/10 Terrible

Tomas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience. Booked and paid for my room in advance and got to the hotel and found out there weren’t any rooms available. got sent to another hotel w/o room service, tv nor gym
Stayed 1 night in Nov 2022
Response from Angie Chacón - Hotel Experience Champion on 13 Dec,2022
Dear guest,We regret that your experience in our hotel has not met your expectations, do not doubt that we will take the necessary actions regarding the inconvenience that you report to us.We hope to have you again to offer you the best of our Hotel.Sincerely,

10/10 Excellent

IVAN

Stayed 8 nights in Aug 2022

10/10 Excellent

Adam

Stayed 4 nights in Aug 2022

10/10 Excellent

CHARLES, SALEM

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled from the USA and the hotel reminds me of back home, spacious room with everything I needed.
Stayed 1 night in Jun 2022
Response from Aida Arnedo - Reservation Manager on 26 Jul,2022
We hope to have it next time

10/10 Excellent

Andres

Stayed 1 night in May 2022
Response from Claudia P Orjuela Vargas on 15 Jun,2022
Estimado Andrés, Gracias por la excelente calificación que nos brinda. Para nosotros fue un gusto tenerlo en casa y poder servirle. Lo esperamos nuevamente. Siempre bienvenido. Cordialmente,

8/10 Good

Mayank

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and functional. Staff is friendly. The only thing to watch out for is that the King Suite is not truly a suite at all. It's more like a regular room with a little nook that has a sofa bed. It's definitely tough to fit any more than 2 people in the King Suite - the "suite" is not separated as advertised on the listing.
Stayed 2 nights in Mar 2022
Response from Claudia P. Orjuela Vargas on 5 Apr,2022
Dear Mayank, Thank you very much for taking the time to evaluate your experience at Holiday Inn Express & Suites Bogota DC. We strive daily to ensure that our guests receive a superior quality experience. Thus, your feedback help us to understand where we are failing and what services must be improved. It was a great pleasure serving you, and we hope to see you soon. Regards,

10/10 Excellent

Karla Cristabel Marmol

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good at the hotel, the only suggestion is to add more options for breakfast, not having the same menu everyday.
Stayed 4 nights in Mar 2022
Response from Claudia P. Orjuela Vargas on 5 Apr,2022
Dear Karla Cristabel Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Bogota DC. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our property to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing us. Regards,

10/10 Excellent

Izmar, Canovanas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellenta rooms, service and good complementary breakfast!
Stayed 2 nights in Mar 2022
Response from Claudia P. Orjuela Vargas on 14 Mar,2022
Dear Izmar, Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Bogota DC. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our property to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing us. Sincerely,

10/10 Excellent

Fernando, Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location in the financial district . staff was very attentive . lots of shops and restaurants nearby and within walking distance . upgraded rooms are spacious!
Stayed 4 nights in Mar 2022
Response from Claudia P. Orjuela Vargas on 14 Mar,2022
Dear Fernando, Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Bogota DC. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our property to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing us. Regards

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay, very comfortable bed, I just feel that the big couch needs to be removed from room as it takes too much space, other than that fantastic. I was in room 701B and was quiet and very spacious.
Stayed 1 night in Dec 2021
Response from Aida Arnedo - Reservation Manager on 10 Feb,2022
Mr Andres We apreciated every comment to keep grow up. Great Day

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit
Fantastic Hotel, very new, nice room size, very comfortable bed, the only thing is to remove a large couch in the room that is not needed and a floor lamp that it gets in the way when walking around. Other than that is perfect
Stayed 2 nights in Dec 2021
Response from Claudia P. Orjuela Vargas on 14 Feb,2022
Dear Andres, Thank you for taking the time to tell us about your experience at Holiday Inn Express & Suites Bogota DC. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our property to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing us. Regards

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, spacious rooms
Great hotel, centrally located right on Carrera 7, walking to shopping and restaurants.
Stayed 1 night in Dec 2021