This is a fairly new hotel - The staff are very prompt, sometimes the exact message is lost in translation but overall they really do try their very best for you. I can only speak VERY Highly of them. The two front desk people (the delightful young lady during the day and the charming young man during the evening) (sorry I couldn't remember your names)displayed the skills you would find in any 4 to 5 star hotel. They were always pleasant, courteous, well organised, informed and if they were not sure of something they would find out and get back to you promptly. All waiting staff and bell hops and drivers were always well presented and eager to help. The rooms were a bit small but well equipped, and clean, with fully functioning western toilets and showers. Beds were super King size and comfortable. Just be sure to ring reception before you have a shower as they may need to turn on the system, this will only take a few minutes. The main dining room needs to done up a bit and the little room adjoining looks like it should be a kitchen but is used for storage. As it is a new hotel there are still some works being done. Meals are really good and quick response for in-room-dining. The actual menus need to be upgraded to improve the presentation (something I can do for GRD).
The surroundings are a let down to the hotel. The area immediately surrounding the hotel and visible from the room windows need to be cleaned up. This will greatly improve the appearance of the Hotel. There is a grocery store just across the road for any biscuits, water etc. Transportation can be organised for you through reception and will take you anywhere you need to travel. Cars are always clean, air-conditioned and drivers are courteous. I won't forget about our friendly security guard at the front door.
The hotel is a bit far from main areas but an air-conditioned car and a bit of forward planning will certainly see you through. Suggestions; Upgrade menu, and clean up surroundings, have easy to read maps highlighting main areas of interest and the distance and time it takes to get there. Please advise also people wanting to go to see the Taj Mahal about getting a good guide and prices.
Overall a very pleasant stay - Keep improving - for a 3 star hotel you can't go wrong. A fine example of what India can achieve. Well Done!