Our stay at Cosy House in Florence was disappointing and did not reflect the glowing reviews or awards listed in the property description. The 5-star rating and “best hotel” booking awards are from over five years ago and unfortunately do not represent the current condition of the rooms.
While the room appeared clean at first glance, there were several issues that affected our experience. The towel warmer and hair dryer didn’t work. The Wi-Fi signal didn’t reach the rooms, which was inconvenient. The garden, which was advertised as a nice feature, was completely overgrown and unusable. The curtains were dusty, the floors hadn’t been properly cleaned, and the bathroom showed visible signs of mold.
We were really looking forward to our time in Florence, but the condition of the space made it difficult to relax and enjoy the stay. I hope the host updates the listing to better reflect the reality of the accommodation and addresses these issues for future guests.