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Renaissance Kuala Lumpur Hotel & Convention Centre

4.5 star property
Travelers find a peaceful retreat in nature or by the pool at this Kuala Lumpur hotel, where rejuvenating spa treatments and local cuisine await

Choose dates to view prices

Located near Kuala Lumpur Forest Eco Park, the Renaissance Kuala Lumpur Hotel offers a tranquil escape with a poolside bar, garden, playground, kids' meals, rock climbing, Mandara spa, and an outdoor pool with a waterslide.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is S$164
includes taxes & fees
22 Feb - 23 Feb

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Deluxe Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds
  • City view

View all photos for Club Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Club Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Club Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Club Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
LED TV
Pillow menu
  • 59 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 43 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Club Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Club Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
  • 43 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Room, 1 King Bed with Sofa bed, Pool View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed with Sofa bed, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Double Bed

In-room safe, desk, laptop workspace, blackout curtains

Club Suite, 1 Double Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
Dining table
LED TV
  • 115 sq m
  • Sleeps 4
  • 1 Double Bed
  • City view

View all photos for Room, 1 Single Bed, Pool View (Pool Access)

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Single Bed, Pool View (Pool Access)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 38 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Presidential Suite, 2 Bedrooms

Living area

Presidential Suite, 2 Bedrooms

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
Dining table
LED TV
  • 251 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds
  • City view

View all photos for Deluxe Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 38 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Deluxe Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds
  • City view

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Pillow menu
Renovated in 2023
Blackout curtains
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Executive Suite, 1 Bedroom

In-room safe, desk, laptop workspace, blackout curtains

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
LED TV
Pillow menu
  • 59 sq m
  • Sleeps 3
  • 1 Double Bed
  • City view

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About the area

Located in Golden Triangle neighbourhood, Renaissance Kuala Lumpur Hotel & Convention Centre is connected to the convention centre. Pavilion Kuala Lumpur and Central Market are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kuala Lumpur Forest Eco Park and KLCC Park. Petronas Twin Towers and Kuala Lumpur Tower are two other places to visit that come recommended. Visit our Kuala Lumpur travel guide
Map
Corner Of Jalan Sultan Ismail, And Jalan Ampang, Kuala Lumpur, 50450

What's nearby

  • Bukit Nanas Forest Reserve which includes a city and a suspension bridge or treetop walkway
    Kuala Lumpur Forest Eco Park
    1 min walk - 0.1 km
  • Kuala Lumpur Tower which includes a high-rise building, a city and night scenes
    Kuala Lumpur Tower
    9 min walk - 0.8 km
  • Petronas Twin Towers showing cbd, a high-rise building and modern architecture
    Petronas Twin Towers
    10 min walk - 0.9 km
  • KLCC Park showing a pond, a city and a park
    KLCC Park
    12 min walk - 1.0 km
  • KualaLumpur_PavilionKualaLumpur_6152234_05
    Pavilion Kuala Lumpur
    17 min walk - 1.5 km

Getting around

  • Bukit Nanas Station
    1 min walk
  • Kuala Lumpur Sultan Ismail Station
    19 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah)
    33 min drive

Restaurants

  • Cafe: In House
    3 min walk
  • Hard Rock Cafe Kuala Lumpur
    3 min walk
  • Starbucks
    3 min walk
  • Xin Cuisine
    2 min walk
  • Wariseni
    1 min walk

About this property

Renaissance Kuala Lumpur Hotel & Convention Centre

Luxury family-friendly hotel renovated in 2023 and located near Kuala Lumpur Forest Eco Park
Located close to Kuala Lumpur Tower and Petronas Twin Towers, Renaissance Kuala Lumpur Hotel & Convention Centre provides a poolside bar, a terrace and a garden. Treat yourself to some rest and relaxation at Mandara, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. Enjoy the 24-hour gym, as well as activities such as rock climbing. In addition to a playground and dry cleaning/laundry services, guests can connect to free WiFi in public areas.
Additional perks include:
  • An outdoor pool and a children's pool, along with a waterslide, free cabanas and sunloungers
  • Limo/town car service, buffet breakfast (surcharge) and valet parking (surcharge)
  • An electric car charging station, express check-out and wedding services
  • A 24-hour front desk, a banquet hall and concierge services
Room features
All 406 rooms feature comforts, such as 24-hour room service and pillow menus, in addition to perks, such as laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 48-inch LED TVs with digital channels
  • Wardrobes/cupboards, mini fridges and free infant beds

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Secured, covered parking on site (MYR 10 per day)
  • Secured valet parking on site (MYR 70 per day)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; MYR 108 for adults and MYR 54 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Evolution Café
  • H2O
  • R Bar

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Rock climbing
  • Waterslide

Family friendly

  • Children's pool
  • Free children's club
  • In-room cot
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27 meeting rooms
  • Computer station
  • Conference centre (28,148 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Thin carpet in room
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • No plastic soft drink bottles
  • Reception hall
  • Renovated entire property - October 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LED TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 108 for adults and from MYR 54 for children
  • Covered self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 70 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Parking height restrictions apply

Property is also known as

Hotel Kuala Lumpur Renaissance
Hotel Renaissance Kuala Lumpur
Kuala Lumpur Hotel Renaissance
Kuala Lumpur Renaissance
Kuala Lumpur Renaissance Hotel
Renaissance Hotel Kuala Lumpur
Renaissance Kuala Lumpur
Renaissance Kuala Lumpur Hotel
Renaissance Kuala Lumpur Hotel
Renaissance Kuala Lumpur Hotel & Convention Centre Hotel
Renaissance Kuala Lumpur Hotel & Convention Centre Kuala Lumpur

Frequently asked questions

Does Renaissance Kuala Lumpur Hotel & Convention Centre have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Renaissance Kuala Lumpur Hotel & Convention Centre?

As of 23 Jan, 2026, prices found for a 1-night stay for 2 adults at Renaissance Kuala Lumpur Hotel & Convention Centre on 22 Feb, 2026 start from S$164.2, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Renaissance Kuala Lumpur Hotel & Convention Centre pet-friendly?

No, pets are not allowed at this property.

How much is parking at Renaissance Kuala Lumpur Hotel & Convention Centre?

Self-parking is available for MYR 10 per day. Valet parking is available for MYR 70 per day.

What time is check-in at Renaissance Kuala Lumpur Hotel & Convention Centre?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Renaissance Kuala Lumpur Hotel & Convention Centre?

Checkout is at noon.

Where is Renaissance Kuala Lumpur Hotel & Convention Centre located?

This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 15-minute walk of Kuala Lumpur Forest Eco Park, Petronas Twin Towers and KLCC Park. Kuala Lumpur Tower and Pavilion Kuala Lumpur are also within 1 mi (2 km). Bukit Nanas Station is only a 2-minute walk and Dang Wangi Station is 3 minutes.

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Reviews

Renaissance Kuala Lumpur Hotel & Convention Centre Reviews

8.6

Excellent

8.6

Cleanliness

8.8

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 502 out of 1000 reviews
Rating 8 - Good. 332 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

Reviews

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and in a great location close to everything. Lots to do for kiddos with a large outdoor playground area, water play area, water slides etc.
Stayed 4 nights in Sep 2025

10/10 Excellent

Kanchan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be my all time favourite hotel to stay when travelling to Kuala Lumpur the location is amazing twin towers are in walking distance and klcc to shop is just nearby the hotel staff are to helpful and friendly everything about this place is amazing
Stayed 5 nights in May 2025

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property; great location
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in May 2025

10/10 Excellent

Mohammed jassim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and friendly staff near to Klc towers and trams for Bukit Bintang, I will recommend this hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Ahlam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the pool area and kids play area. It’s a great family friendly hotel in a great location close to KLCC and twin towers. I would definitely stay here again. The breakfast was extensive with lots of options.
Stayed 5 nights in Apr 2025

10/10 Excellent

Mary

From check in onwards staff very friendly and helpful directions re restaurants and places of interest . Had 2 beautiful rooms overlooking the pool. The pool had also a great separate childrens area not attached to the main pool. Also good poolside restaurant plenty of choices re food.would stay here again if in Kuala Lumpur.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kartiwi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very clean, happy to stay here and the food very nice. Hope next come to Kuala Lumpur and stay here again
Stayed 4 nights in Dec 2024

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We enjoyed our stay!

It’s an excellent property close to the Petronas twin-towers, KL tower and walking distance to all the must see sites. They also have excellent breakfast bullet spread. Wd enjoyed our stay.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it very much especially the kids section
Stayed 1 night in Dec 2024

10/10 Excellent

Kanaga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs.
Stayed 2 nights in Feb 2024

10/10 Excellent

Guofu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
front desk staffs are very friendly,
Stayed 2 nights in May 2024

10/10 Excellent

Ahmad Syahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence customer service. Liked their attention to ensure special request accommodated. Thanks!
Stayed 1 night in Apr 2025

10/10 Excellent

fahmida

Liked: Staff & service, amenities, property conditions & facilities
We had a fantastic time here with our family 8 years ago, so we decided to return. The latest refurbishment has exceeded our expectations! The kids thoroughly enjoyed the pool, and the staff's friendliness and helpfulness really stood out. The breakfast has a wide range of delicious food options too! In fact, we liked it so much that we've cancelled our other hotel booking for when we come back to KL after our stopover to Langkawi and booking the Renaissance instead! 🙂
Stayed 3 nights in Apr 2025

10/10 Excellent

Zunaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Busy pool with limited beds

Excellent location near tram and KLCC. Rooms clean and spacious. Pool was cold and extremely busy with limited beds available.
Stayed 7 nights in Dec 2024

10/10 Excellent

Muhammad Fahyyaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centralise and kids friendly environment.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tomoo

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, not only having a shower booth but also a bath tub.
Stayed 2 nights in Jul 2024

10/10 Excellent

Fariza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Celebrated my birthday here and we were greeted with a lovely complimentary deco by the hotel. Kids friendly property. My son loves it so much. Love that we have this in the middle of the city. Walkable to monorail station. Satisfied breakfast selection. Spacious room and bathroom including bath tub and bidet. Downside is room facing kl tower will have problem sleeping due to the very loud noise at night because of the rempits.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hazwan Aizat

Liked: Amenities, property conditions & facilities
Rashman did a good job in servicing my family even though we got a late check in. Thanks a lot
Stayed 1 night in Aug 2024

10/10 Excellent

Wai Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are incredibly friendly and accommodating, and the rooms are spacious and clean. However, slippers are not provided. On the bright side, the pool is excellent, complete with fun slides. The hotel's location is convenient, just a 10-minute walk from the Twin Towers in KLCC. Plus, there's a Starbucks within a one-minute walk from the hotel. I highly recommend this hotel.
Stayed 3 nights in Mar 2024

10/10 Excellent

Faris Amad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience in KL! Wish their rooms had a washing machine. Washing your clothes at the hotel is extremely expensive! Keep that in mind otherwise the amenities and housekeeping was unmatched 👌
Stayed 15 nights in Jul 2024

10/10 Excellent

Ahmad Syahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time being here, it was to try out their water park for kids. Needless to say, we enjoyed playing with my kids at the pool. Second time coming here to celebrate birthday of our kids since they love to play at park again, and the location nearby KLCC. Request for a surprise during booking and they did not let us down. A beautiful decoration and cake were made to our room during check in from the Loyalty team (Diah, Lina, Saras, Aisyah, Ifah, and Amalin. Thank you also to the front desk officer, Amelia for smooth check out and final surprise.
Stayed 1 night in Aug 2024

10/10 Excellent

Ahmad Syahir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids happy with the waterpark, parent happy with the refurbished room. Shower area a bit cramp. Unable to enjoy much the breakfast as were bumped to exec lounge due to overcrowd. But it is ok for us. Staffs were super attentive and friendly. Didnt get their names but all of them are great in their job and services. Feel safe at waterpark area as there are alot of staff watching over the area to ensure kids playing nicely. It was raining drizzly and unable to enjoy their playground.
Stayed 1 night in May 2024

8/10 Good

kheng mun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did many things right, they made a special effort for our 3 year old, gave us a free upgrade on check-in, and generally made an effort to provide good service. The room and pool were also very clean. The buffer breakfast had a good selection of quality food. Unfortunately, the quality of service wasn’t consistent across all staff. They was a bit of a language barrier with the staff at reception which was probably what led to our late checkout not being processed, and resulted in me standing at the busy reception in my wet swimmers trying to get access to our room again. The room facing the main road is also extremely noisy at night and I am not usually sensitive to a bit of noise, so we had to be moved to another room facing the pool. Lastly, there doesn’t seem to be any consistency when the member discount is applied so I had to constant ask for it.
Stayed 7 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Hotel in Kuala Lumpur

Room is very spacious, staff are very welcoming and attentive, loving the birthday deco and the helium balloons provided, the hand written wishes on the glass table was so sweet & thoughtful. Water pressure on hand bidet and sink faucet was really strong but shower head water pressure is not strong, please fix it. Room is clean, but smells a little musty could be from damp carpet or something. Aircond was working fine but the temperature control was locked and we couldnt adjust the temperature to our preferred setting. Might have to call room service to adjust aircond temp. Hairdryer, room slippers are provided. They provide 4 huge water bottles. Nothing much on their minibar, it was just alright but klcc and eatery places are walkable from hotel around 10-15min walks so you could save yourself from heavy traffic. Pools are big and fun. Not much variety on breakfast spread but it was okay. Food quality are just okay, I hope they can improve. Room dining are quite pricey to be honest, it is actually really pricey. But you can always walk to klcc for food. Not really far but might sweat a bit cause of the heat. Their welcoming staff & services are really great! Will always come again. Since facing the other way, you may not get klcc view but it is still nice. Gonna be my fav hotel. I dont know about the housekeeper stealing things as I only stay for a night but be careful with your belongings if staying more than one night. But apart from that, I love everything they provide.
Stayed 1 night in Dec 2024