4/10 Poor
Mindy
27 Aug,2023
Disliked: Staff & service, amenities
The property was an average one, which is fine, however there was no fridge, coffee maker or even a phone in the room. Since you could not call the front desk, you had to go down each time. In order to have a cup of coffee from the lobby area you either needed to pay (I've never been to a hotel anywhere in the world where coffee wasn't complimentary) or become part of their Peacock Club." or something like that. The staff were also extremely rude with the exception of the two people in the dining room and Peter at the front desk. Peter, in particular, was fantastic. He was very nice and really went above and beyond for the guests. He was actually listening for quite a while to a man tell him how horrible the rest of the staff had been to him and his family. Overall if you're looking for a cheap place to go then this is fine but if you want a nice place with great customer service then look elsewhere.