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Reviews of Yagu Resort Hangzhou

4.5 out of 5
Yagu Resort Hangzhou
Three Mountain Road No. 147, Hangzhou

Reviews

8.6

Excellent

Rating 10 - Excellent. 2 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was good except that the staff don't speak English
Stayed 2 nights in Oct 2018

10/10 Excellent

Frank, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel for Retreat
Nice hotel for retreat. Sited in a nice location with great rooms. It’s a bit off the beaten track, but great if you like to exercise a bit of jogging or cycling to bring you to West Lake. Only problem is that they claimed to have terminated their co-operation with Expedia and did not receive my booking though I had a confirmation. So I wasted lots of time calling the customer support center to try to resolve, all the time making and taking calls from Singapore/Arizona etc. Hope Expedia resolved the matter otherwise take down the hotel please!
Stayed 1 night in Jan 2018
Response from Reservation Department on 12 Jan,2018
I'm sorry, because the cooperation between hotels and Expedia has brought inconvenience to you. Our side has settled with the website. I hope you can come to Hangzhou again to choose Hangzhou Hangzhou Yaguquan Shanzhuang Hotel.

10/10 Excellent

Bob, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort in a great area. Peaceful setting
Authentic and traditional Chinese upscale resort. Enjoyed the service and amenities.
Response from 绿萝 on 21 Nov,2016
Thank you for your interest in our services。Welcome to our hotel again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
酒店位置不太好找，有点偏，价格也偏贵。胜在服务态度还好。就是跟网友所说的就是味道太大。不是容易散去。睡一晚上头疼。离景点有距离。