This hotel is in a very good location, close to Hoan Kiem Lake, the Old Quarter, restaurants, laundry services and convenience stores. The receptionists speak English well, but the other staff does not. This hotel is very worn and could use a good coat of paint. The hallways are extremely narrow and no lights were turned on in the halls in the evenings until we requested it. The second night, I turned the lights on myself. Our hotel room was comfortable enough but was very small, unlike online photos; we had difficulty finding room for two suitcases. The shower was enclosed and was the nicest we have had in Vietnam. Bottled water was only provided on the first day, unlike other hotels. Breakfast was adequate and included your choice of eggs cooked to order, soup, or pancakes (crepes). Other items available were not as varied as at other hotels. We were taking our laundry to a service when the receptionist said that the hotel could do it for us. We agreed, but discovered the price was four times as high as could be found anywhere in the neighborhood.
Overall, we were shocked at the excellent rating this hotel has received from past "guests". We changed from a bit more expensive hotel with the same star rating to this one due to its glowing reviews, to save money, and due to it's better location, but were disappointed we had done so. Our first hotel was much better than this one and did not cost much more. We would not recommend this hotel overall.