In-room safe, blackout curtains, soundproofing, free WiFi
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Reviews of Box Hotel

3 out of 5
Box Hotel
16 Hang Buom Street, Hoan Kiem District, Hanoi

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 76 reviews" "
Rating 8 - Good. 33 out of 76 reviews" "
Rating 6 - Okay. 18 out of 76 reviews" "
Rating 4 - Poor. 6 out of 76 reviews" "
Rating 2 - Terrible. 3 out of 76 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

4.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Located in the action spot. Lots of Western tourists, bars, restaurants. Noise, cars, loud speaker blaring someone doing anoucements, music, bass pounding through the walls of room. No locker key for lockers in room. Air conditioner did not turn on. Sink in bathroom barely drained.
Stayed 1 night in Jan 2020

8/10 Good

Alize

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and lovely staff if you get a room it’s super cool and literally a wooden box!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is located center of the Hanoi ,rooms r clean..
Stayed 2 nights in Mar 2019

8/10 Good

Jared

Liked: Staff & service, property conditions & facilities, room comfort
Cheap stay.mp
For the price it was worth it. I booked the private two bedder for myself. It’s a tiny room which makes for an interesting experience for a hostel first timer. Front desk was really friendly. Good food nearby. Room floor was swept however there was visible accumulation of dust in the corners and along the threshold of the doorway. Otherwise beds were clean, bathroom was clean and dry when I got there in the evening. Oh! Beds are also long so it’s perfect even for those who are 6’2”...
Stayed 1 night in Nov 2018

2/10 Terrible

Ferne, Scotland, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had a good location. Beside this the hotel was very disappointing, leaking roof, broken WiFi, tiny rooms, flooded toilets/shower- overall lack of hygiene.
Stayed 4 nights in Oct 2018

6/10 Okay

Sarah

Disliked: Cleanliness, property conditions & facilities
Cheap and cheerful
The room was basic but functional. The reception staff were lovely but the room was not cleaned while we were there.
Stayed 2 nights in Jul 2018

2/10 Terrible

E, Baltimore, MD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience ever
I needed a place where my friend and I could keep the luggages and rest for an hour or two before our midnight flight. We booked a private room for two people and the space was tight but just as described and be seen in the photos. I usually don't write a review but this hostel's condition was the WORST I've ever seen. The AC unit looked like it was never cleaned and was not cool enough at all. I found hair on the bed sheets. Forget about the bathroom locks, the door doesn't even fit to be closed!! It really felt like the showers and toilets weren't cleaned for at least three days(I didn't intend to shower anyway luckily). There were wet towels on the bathroom floors(imagine using these on your skins even if they are cleaned!) and half-used travel-sized bottles everywhere on the shelves. Also, the staff forgot to tell us that we needed to return the room key AND the AC remote control when we check out, so we had to run all the way to the room again. If you want a place to drop your luggage, this might be okay, but seriously, you get what you pay. However, if you are thinking about sleeping here, booking this hostel will guarantee the worst travel experience.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly helpful staff. Rooms are small but it's what you expect and what you pay for!
Stayed 3 nights in Jun 2018

6/10 Okay

Kaitlyn, Utah

Liked: Staff & service
It's literally a bed in a box.
If you're looking for a quick place to rest this is a great solution. If you're wanting a place to hang and relax this is the worst solution. There is hardly any room to even change clothes or turn all the way around. But great if you need to crash.
Stayed 1 night in Mar 2018

8/10 Good

Tobias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hostel
While the room is undeniably small, you do get your own twin room with air con, comfortable clean beds and in the middle of the old quarter. We stayed here three separate occasions because of the price and comfort.

6/10 Okay

Briton, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
A Briton in Asia
Staff were very friendly and welcoming. Beds are small but reasonably comfortable. Area is full of life and a great experience. Hotel "Tour Guide" was unfortunately more interested in her sales/commission rather than actually helping me with travel advice. Overall, a great stay!
Stayed 6 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Amazingly friendly staff - it’s like being embraced in a family at this hostel. Equally, you can choose to remain distant from that but yet still get the excellent customer service they offer. Tour booking from there was exceptional and the guides were friendly, funny and informative.
Stayed 6 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bed, a little hard but plenty of space. Little locker for your valuables in your bed space and a larger one, as you walk in, for your luggage. I liked that each bed had a roller blind for privacy as well as a light and electric sockets. The area it is in is unfortunately loud and noisy otherwise great stay.
Stayed 1 night in Jan 2018

6/10 Okay

hayl, uk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very basic
Tiny box room with very small mattress like something off a xunbed so was rock hard. Staff friendly and the location is excellent with bars and shops all around..bathroom tiny and had to wait an hour to use it o morning.
Stayed 1 night in Dec 2017
Response from Nhi on 19 Dec,2017
Dear Hayl The first word on behalf of the entire hotel staff Boxhotel sent to all thank you for believing to choose our hotel for your vacation. We sincerely thank your valuable contribution to help make the hotel more complete. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.

4/10 Poor

hayley, uk

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Friendly staff
First of all location is excellent room is small and mattress is super thin like of a beach not good.staff really friendly. Bathroom was dirty and tiny.
Stayed 1 night in Dec 2017
Response from Nhi on 9 Dec,2017
Dear Hayley, The first word on behalf of the entire hotel staff Boxhotel sent to all thank you for believing to choose our hotel for your vacation. We sincerely thank your valuable contribution to help make the hotel more complete. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Nhi

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Reception was very friendly. Very good free coffee. But bathrooms could be a lot cleaner.
Stayed 2 nights in Nov 2017
Dear guest, The first word on behalf of the entire hotel staff Boxhotel sent to all thank you for believing to choose our hotel for your vacation. We sincerely thank your valuable contribution to help make the hotel more complete. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Nhi

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2017
Hi, The first word on behalf of the entire hotel staff Boxhotel sent to all thank you for believing to choose our hotel for your vacation. We sincerely thank your valuable contribution to help make the hotel more complete. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Nhi

10/10 Excellent

Ivan, croatia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hostel in old quarter city, good privacy
I really recommend anyone who is seeking for a good sleep and privacy.
Stayed 1 night in Nov 2017
Response from Nhi on 2 Dec,2017
Dear Ivan, The first word on behalf of the entire hotel staff Boxhotel sent to all thank you for believing to choose our hotel for your vacation. We sincerely thank your valuable contribution to help make the hotel more complete. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Nhi

10/10 Excellent

Ivab, Croatia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hostel, more privacy than others.
Hostel is nice and quiet, for anyone looking for good sleep, fully recommend!
Stayed 1 night in Nov 2017
Response from Nhi on 2 Dec,2017
Dear Ivab, The first word on behalf of the entire hotel staff Boxhotel sent to all thank you for believing to choose our hotel for your vacation. We sincerely thank your valuable contribution to help make the hotel more complete. We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time. Nhi

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeah, just give her a go
Same as last time, this place is comfy and cheap, the staff are chillers who speak English well enough and it's right in the centre of what's going down in Hanoi. Just give it a crack, mad spot.
Stayed 3 nights in Jun 2017

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
I mean yeah, she's 'right.
Box hotel is very adequate in a hostel, it's quiet for the most part, although Friday to Sunday there is the street markets which pump music until 12 but it's right there as well so the location is great. Blankets were changed every day as well as a clean towel too and floors/rubbish cleaned. Free breakfast was toast, eggs and some bacon which is totally sweet and free coffee and tea when ever you want too. All in all, enjoyable stay and cheap enough too.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First of all, We would like to send the sincere honest and deepest thanks to you. Thanks for the companionship, cooperation and support of you have won our hotel during the past times. Your love and trust is the pride, the greatest success in our hotel’s process of formation and development. This is the best gift for us. To reciprocate this kindness, we will constantly improve the quality of services in order to make better the needs of customers. We wish the best things to you and your family such us: health, happiness, success in the life and so on…! Thank you so much and looking forward to welcome you again soon! Sincerely! Receptionist Tam

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
overall it was nice. I met many nice people and the place was conveniently located. however there are cons to being right smack in the middle of town - the noise. both traffic and loud music from the surrounding bars. the staff were nice enough, and were willing to help with some requests (asking for room change, fixing the at-times shoddy wi-fi, and giving extra toiletries). overall a pretty good experience.
Response from tam on 19 May,2017
First of all, We would like to send the sincere honest and deepest thanks to you. Thanks for the companionship, cooperation and support of you have won our hotel during the past times. Your love and trust is the pride, the greatest success in our hotel’s process of formation and development. This is the best gift for us. To reciprocate this kindness, we will constantly improve the quality of services in order to make better the needs of customers. We wish the best things to you and your family such us: health, happiness, success in the life and so on…! Thank you so much and looking forward to welcome you again soon! Sincerely! Receptionist Tam

6/10 Okay

Sarah

Liked: Staff & service
Disliked: Cleanliness
Convenient location but not a fan of the bed
Dirty bed - LOTS of black hairs? Make sure you check when you get to the room and ask them for new sheets if necessary. There are other hotels in the area where you can get a full-sized room and private bathroom for only like 2 USD more - definitely worth it. Also bed is hard if you like that, but pillows are nice and soft.

8/10 Good

Sook Hwa, Malaysia

Liked: Cleanliness, staff & service, room comfort
Strategic location. Suitable for short stay.
Friendly staff. They allowed us to check in early when we arrived in the morning. The room is small and if u have big luggages, it might be uneasy for you to move around in the room. Thus it's advisable for short stay or if u are backpacking. Comfy bed and we had a good night sleep. They only provide a small bottle of mineral water, if u need more water, u need to buy (either at lobby or nearby convenience store - Circle K).

4/10 Poor

Chau Ming

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy during the night. I stay in a dorm bed facing the main Street in weekDays. Party all day long till one . You can hear motor bike horns all night. Bed was small and with black color water stain on wall. But this is common in Hanoi. If you are like party, the location is excellent. Staffs are helpful and can speak good English.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We followed the advice from previous travellers and took a family room ou worth it! We but our luggage on the top bed and enjoyed the space. It's in a great location, but noisy and for any reason there is an awefull and very strong smell of sewage!

8/10 Good

Tor

Liked: Cleanliness, staff & service, property conditions & facilities
It is a really small room, but we were only two, so we could keep the luggage in the upper bed. There was no safe in the room. The staff are friendly and will gladly help you if needed. Lived up to my expectations beside the safe. Very cheap and REALLY good location.

6/10 Okay

L, L

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room too small
Good location near the attractions but room is very small.

6/10 Okay

L, L

Liked: Staff & service
Disliked: Room comfort
Small room
Location is good but room is rather small. Staff is quite friendly.

8/10 Good

Chun Ming, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful location in old quarter
The hotel is located on "old quarter" that is very famous spot in Hanoi.You can take around this area by walking. Hoan Kiem Lake & St. Joseph Cathedral are nearby.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect budget hotel
Very friendly staff. Rooms small but you'd expect that anyway. Bathrooms very clean. WiFi not amazing, but acceptable. Location is very central, close to bars, restaurants and the night market. Would recommend.
Response from General Manager on 25 Aug,2016
First of all, We would like to send you sincere honest and deepest thanks to you. Thanks for the companionship, cooperation and support of you have won our hotel during the past times. Your love and trust is the pride, the greatest success in our hotel’s process of formation and development. This is the best gift for us. To reciprocate this kindness, we will constantly improve the quality of services in order to meet better the needs of customers. We wish the best things to you and your family such us: health, happiness, success in the life and so on…! Thank you so much and looking forward to welcome you again soon! Sincerely! Receptionist Tam

8/10 Good

Giang

Liked: Cleanliness

2/10 Terrible

Tim, Mississauga

Liked: Cleanliness
Disliked: Staff & service
Stay outside the box
Booked and pre-paid for a room here -private bathroom, balcony/patio, room safe. Was offered none of these amenities once arriving at hotel. Bathroom was a dorm shared bathroom and balcony was non-existent. I moved to another hotel on principle alone. I prefer to get what I pay for -which I did not receive at this hotel.

10/10 Excellent

Mimi, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool concept!
I like it how we are literally stayed in a box, just like its name! The room is so simple, enough for taking a rest after a long day of touring around Hanoi. The staffs also are very kind and helpful. Around the hotel, you can simply spot any cafe or restaurant around it. Mosque and halal restaurant also are not that far from the hotel. Everything is accessible if you stay in this hotel. However, I don't find this hotel is suitable for any family who have small kids. This hotel is more to couple friendly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Wen-jheng

Travelled with group
Liked: Cleanliness, staff & service
還不錯的背包客棧
房間空間不大，浴室空間很小，沖澡時，如果前面有人剛洗過，會有熱水不足的狀況，廁所進去會卡卡，但環境衛生還可以，床鋪也很好躺，服務人員態度很好，有提供早餐，還不錯，只是咖啡是重複煮，第一壺喝完，直接加水進去煮，沒有更換咖啡粉，所以後面就變咖啡水了，整體而言，還可以接受，另外這裡距離市場很近，吃吃喝喝逛街很方便，而且住宿價格很便宜，隔壁的法國麵包好吃又便宜
Stayed 3 nights in Dec 2019

8/10 Good

KUANG HAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

J.

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Wenn man keine hohen Ansprüche hat ist sie völlig okay.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Conforme aux photos
Bien situé dans le vieux quartier d’Hanoi mais très peu de place dans la chambre. Conforme aux photos
Stayed 3 nights in Sep 2019
Response from box-hotel on 3 Oct,2019
Dear Ms.Anonymous Thank you for trust and choose Box-hotel We have read your review. we listen to your ideas and wil fix them to better. See you another time when you come to Hanoi again, Thanh you again

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
外の騒音の大きさ、何より空調が全然効いてないので、そのまま宿を変えました。店員さんの対応は悪くなかったので残念です
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Kein warmes Wasser, Wifi funktionierte nur teilweise, viele kleine Ungeziefer in den Boxen... ein gutes Backpacker-Erlebnis, aber nicht mehr...
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2019
Response from box-hotel on 3 Sept,2019
Dear Ms.Anonymous Thank you for trust and choose Box-hotel We have read your review. we listen to your ideas and wil fix them to better. See you another time when you come to Hanoi again, Thanh you again

10/10 Excellent

Wei Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Magnus, Helsingborg

Liked: Staff & service
Disliked: Cleanliness
Prisvärd lågbudgetupplevelse
Små rum med ok komfort. Dålig städning. Ligger i helt rätt område för backpackers. Billigt. Trevlig personal.
Stayed 2 nights in Dec 2018

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地もよく、スタッフもとてもフレンドリーで快適だった。 シャワールームが小さいのが難点だが、値段の価値以上はあるホテル。
Stayed 1 night in Mar 2018

8/10 Good

ファーマー, 東京

Liked: Cleanliness, room comfort
ホアムキエム湖近くの便利なホテル
旧市街地にあるホアムキエム湖まで徒歩10分程の便利なホテル。二段ベットの部屋を一人で利用。シャワー・トイレは3部屋の人達と共用、シャワーのお湯も問題なく、不便は感じない。改善点は2点。空港から86番バスで移動したが、降車場所がグーグルで調べたところと違ったこと。ロンビエンバスターミナルが分かりやすい。部屋に鍵つきの引き出しがあるが、鍵をかけたら開かなくなり、結局鍵を壊して開けてもらい、修繕費を負担したこと。女性スタッフの対応が事務的で冷たかった。修理してくれた男性スタッフは、優しかった。
Stayed 2 nights in Jan 2018

8/10 Good

SACHIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
場所最高！
ホテルを出れば食べる所もコンビニも！とても便利な場所です。ホテルの受付の方もとても親切！ホテルでは寝るだけと割り切っているので狭くても問題ないです。又利用したいと思います。
Stayed 10 nights in Dec 2017