From the moment the door was held open, it was a warm welcome (nothing was missing, delicious fruit tea, clear instructions). Definitely a breath of fresh air in the somewhat chaotic city of Hanoi. Everyone is incredibly kind and helpful. Vivianne and the rest of the staff were always there to greet me with a smile, to every question we got a very helpful answer. From booking transport from the airport or the trip to Ninh Binh (great arrangements). We had booked the trip to Halong Bay in advance, which in retrospect would not have been necessary!
The atmosphere in the hotel and restaurant is lovely. Breakfast was way over our expectations, even the take away breakfast was organised to perfection! We will happily return at the end of December and we already know that everything has been organised to perfection. Our Oasis in Hanoi, at prime location! We are already looking forward to it. All credit to you!