Reception

Reviews of GM Premium Hotel

4.5 out of 5
GM Premium Hotel
41 Hang Bong Str, Hoan Kiem District, Hanoi

Reviews

9.8

Exceptional

Rating 10 - Excellent. 73 out of 86 reviews" "
Rating 8 - Good. 12 out of 86 reviews" "
Rating 6 - Okay. 0 out of 86 reviews" "
Rating 4 - Poor. 0 out of 86 reviews" "
Rating 2 - Terrible. 1 out of 86 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are amazing, and the location is perfect. Cocktail prices are on the high side, but are of a much higher quality than other places we'd been to - the view from the pool and bar/restaurant is incredible.
Stayed 5 nights in Apr 2024

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been around the world and stayed at many hotels in Asia, Europe, the US and Latin America. However, the service in this hotel was above my expectations. The staff was so polite, friendly, and professional that I am already planning to go back. The breakfast was superb and so was the food and drinks at the restaurant. My room was comfortable, clean and the decoration was wonderful. I HIGHLY recommend this hotel. Trust me. Your experience will be DIVINE as well!
Stayed 10 nights in Apr 2024

8/10 Good

Diana

Stayed 3 nights in Apr 2024

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous central location right in the heart of the old quarter. the hotel foyer looks like a 5 star hotel! The staff were simply amazing. Special thanks to Gem at reception and Mr Cuong who answered all our questions and nothing was ever too much trouble. The rooms were of an average 4 star hotel. Great pool, gym and floor top bar/ restaurant. I would definitely recommend this hotel as a great 4 star hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Shayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 4 nights at this hotel. Vivian, Tim, and Mai were very nice, friendly and helpful. Breakfast buffet were excellent with a variety of options. Bed was clean and comfortable. Room had a good size considering being in the old quarter. We felt welcomed by the staff from the moment we walked in the hotel. Highly recommended!
Stayed 2 nights in Mar 2024

10/10 Excellent

Cong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members (receptionists, doormen, bellmen, kitchen crew) were very friendly and helpful. They went above and beyond to meet our expectations. Breakfast selection was good. Bed and pillows were comfortable. The location is excellent for restaurants, shopping, and everything else in between. Everything is in walking distance. Overall, we were satisfied staying at GM Premium Hotel. We stayed 4 nights at this hotel.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, centrally located & the rooms were clean. The staff super friendly above and beyond to make sure my stay was perfect
Stayed 3 nights in Mar 2024

10/10 Excellent

Manjula

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well maintained and the staff is very supportive and efficient. They help us organize our trips very efficiently.
Stayed 3 nights in Feb 2024

10/10 Excellent

grettel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only have words of gratitude, from minute 1. Definitely if I return to Hanoi I will stay in the same hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sylvain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cosy small hotel with a good vide and comfy bed ! Will go back anytime !
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were the highlight - so polite and helpful!! Big thanks to Eugene and Vivian in particular for their recommendations and wonderful customer service. Breakfast on the rooftop every morning was a delight, and you can’t beat the location, which was in the thick of Old Quarter near lots of food and shopping and the lake, but very quiet at night for sleeping even during the lunar new year celebrations.

10/10 Excellent

chom, Tacoma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s beautiful hotel not so big and hotel staff are extremely professional and very friendly, they really make you feel comfortable and so special. I love our stay and definitely will stay again.
Stayed 4 nights in Jan 2024

8/10 Good

Dharmesh

Stayed 3 nights in Jan 2024

10/10 Excellent

Chondelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed out stay at GM Premium. The hotel was nice, rooms were a decent size. Pool and bar were lovely. Staff were very helpful and professional. Location is great - easy walk to the lake and shopping district. Lots of restaurants around. The breakfast was awesome- would recommend this hotel to anyone staying in beautiful Hanoi. We also arranged airport transfers with the hotel which made it so much easier as first time visitors to Hanoi!
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Location, room size, staff, buffet.
Stayed 3 nights in Jan 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, accomodations and staff! Breakfast buffet had great options for any guest. They staff were super helpful in making recommendations, arranging rides and making sure we were comfortable at all times. Definitely a place we’ll stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

JEE YEON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was fantastic. Good location, friendly staff, and a great rooftop bar / restauraunt that serves a great breakfast. Room was a little loud at times but not enough to bother you.
Stayed 2 nights in Dec 2023

10/10 Excellent

Herman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment the door was held open, it was a warm welcome (nothing was missing, delicious fruit tea, clear instructions). Definitely a breath of fresh air in the somewhat chaotic city of Hanoi. Everyone is incredibly kind and helpful. Vivianne and the rest of the staff were always there to greet me with a smile, to every question we got a very helpful answer. From booking transport from the airport or the trip to Ninh Binh (great arrangements). We had booked the trip to Halong Bay in advance, which in retrospect would not have been necessary! The atmosphere in the hotel and restaurant is lovely. Breakfast was way over our expectations, even the take away breakfast was organised to perfection! We will happily return at the end of December and we already know that everything has been organised to perfection. Our Oasis in Hanoi, at prime location! We are already looking forward to it. All credit to you!
Stayed 5 nights in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel, great location
Our stay was wonderful. The hotel was very clean and the rooms were spacious. The included breakast had a lot of options and was served on the rooftop with great views of the city. Ms. Vivian and Quang provided great service throughout our stay. Would highly recommend!
Stayed 4 nights in Nov 2023
Response from GM Tran/Mr. General Manager on 25 Nov,2023
Dear Ms. Laura, Thank you for taking the time to share your wonderful experience with us! We are delighted to hear that you enjoyed your stay, from the cleanliness of the hotel to the spacious rooms.It's fantastic to know that you appreciated the diverse options at our breakfast and the breathtaking views from the rooftop. We take pride in creating a memorable atmosphere for our guests, and we're thrilled we could achieve that for you.A special shoutout to Ms. Vivian and Quang for providing excellent service during your stay. We'll make sure to pass along your compliments to them; they'll be thrilled to hear about your positive feedback.We sincerely appreciate your recommendation and look forward to the opportunity of welcoming you back for another enjoyable stay. If there's anything specific you'd like to share about your experience or any way we can improve, please feel free to let us know.Thank you once again for choosing us, and we can't wait to host you again in the future!Warm Reards,

10/10 Excellent

GABRIELLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not express how much I enjoyed staying at this hotel. Location was amazing, close to everything you need to see by walking. The room was large, had a balcony which was amazing to stand outside, and the showers had amazing water pressure. They have great amenities like a roof top pool which is so beautiful and serene, also a roof top bar as well which was perfect to grab a beer. The spa has a lot of great packages to choose from, perfect after you have a lot of walking or possibly trekking. They offer breakfast as well which was a plus, I loved that they had fresh juices as well as many options. The most amazing part was the hospitality. Vivian was such an amazing person to welcome me into the hotel and was so friendly and personable. I felt like I knew her my whole life. I would highly recommend anyone to stay here. It will be the hotel I would go back to when visiting Vietnam.
Response from GM Tran/Mr. General Manager on 25 Nov,2023
Dear Ms. Gabriella, We are truly overjoyed to receive your heartfelt review! Your kind words have made our day, and we're thrilled to know that your stay at our hotel was such a positive and enjoyable experience.It's fantastic to hear that you found our location convenient and were able to explore the area on foot. We're delighted that the room, complete with a balcony and invigorating shower, met your expectations. Your appreciation for our amenities, including the rooftop pool and bar, as well as the spa, warms our hearts.We're especially grateful for your mention of our breakfast offerings and fresh juices. We believe in providing a variety of options to suit every guest's taste, and it's wonderful to hear that you enjoyed them.Your kind words about Vivian are truly touching. We will make sure to share your compliments with her. It's our aim to create a welcoming and personable atmosphere, and we're delighted that Vivian's hospitality left a lasting impression on you.Thank you for recommending our hotel; it means the world to us. We can't wait to welcome you back when you visit Vietnam again. If there's anything specific you'd like to share or any way we can make your future stays even more enjoyable, please don't hesitate to let us know.Safe travels, and we look forward to hosting you again soon!Warm regards,

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I have ever stayed at. The staff are amazing and so helpful. The hotel itself is very nice, well designed and geat rooms. The breakfast is excellent and the Sky Bar is amazing ar night. We also booked our excursions and airport transportation trough the hotel. This was way more convenient and less expensive than doing it on our own.
Stayed 4 nights in Nov 2023
Response from GM Tran/Mr. General Manager on 25 Nov,2023
Dear Mr. Geoffrey, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that your stay at our hotel was one of the best you've ever had.It warms our hearts to know that you found our staff amazing and helpful. Providing excellent service is at the core of our values, and we are delighted that our team left a positive impression on you.We're glad you enjoyed the design of our hotel and found the rooms to your liking. It's fantastic to hear that the breakfast and our Sky Bar added to the overall experience. We aim to create memorable moments, and we're pleased to have achieved that for you.We appreciate your trust in booking excursions and airport transportation through us. Making your travel arrangements convenient and cost-effective is one of our priorities, and we're glad we could assist with that.Your kind words are a great motivation for our team, and we can't wait to welcome you back for another exceptional stay. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share.Once again, thank you for choosing us, and we look forward to hosting you again in the future!Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique style hotel centrally located
Awesome place. Staff absolutely guest focussed showing exceptional care and attention - no request too difficult. Great location. Room with own patio delightful.
Stayed 4 nights in Nov 2023
Response from GM Tran/Mr. General Manager on 25 Nov,2023
Dear Sir/Madam, Thank you so much for your kind words and fantastic review! We're thrilled to hear that you had an awesome experience during your stay.Our team takes great pride in providing exceptional care and attention to our guests, and it's heartening to know that their guest-focused approach did not go unnoticed. We believe in going the extra mile, and your mention of no request being too difficult is truly appreciated.It's wonderful to hear that you enjoyed our great location and that the room with its own patio added to the delight of your stay. Creating memorable and delightful experiences for our guests is what we strive for.We genuinely appreciate your positive feedback, and we can't wait to welcome you back for another outstanding stay. If there's anything specific you loved about your experience or any suggestions for improvement, please feel free to share.Thank you for choosing our place, and we look forward to hosting you again soon!Best regards,

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
5* experience, comfortable rooms, great variety for breakfast, excellent location
Stayed 1 night in Nov 2023
Response from GM Tran/Mr. General Manager on 25 Nov,2023
Dear Ms. Joanna, Thank you for sharing your fantastic review! We are thrilled to learn that your experience with us was a 5-star one.It's wonderful to hear that you found the rooms comfortable and enjoyed the great variety offered at breakfast. Our team takes pride in providing a delightful culinary experience, and it's rewarding to know it was appreciated.We're also glad our location worked well for you. Offering convenience to our guests is a top priority, and we're pleased to have met your expectations in this regard.Your positive feedback is truly appreciated, and we hope to have the pleasure of hosting you again for another exceptional stay. If there's anything specific you loved about your experience or any suggestions for improvement, please feel free to let us know.Thank you for choosing us, and we look forward to welcoming you back!Best regards,

10/10 Excellent

HYUNGIL

Stayed 2 nights in Nov 2023
Response from GM Tran/Mr. General Manager on 25 Nov,2023
Dear Mr. Hyung Il, Thank you so much for taking the time to share your positive experience on Expedia! We are delighted to read your kind words and thrilled to know that you enjoyed your stay with us.It's fantastic to hear that you found your experience worthy of a positive review. We strive to provide exceptional service, comfortable accommodations, and a delightful breakfast experience, and we're glad to see that reflected in your feedback.Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific that stood out to you or any way we can further enhance your next stay, please don't hesitate to let us know.Once again, thank you for choosing our GM Premium Hotel, and we look forward to hosting you again.Best regards,

10/10 Excellent

Chris

Stayed 4 nights in Oct 2023
Response from Martin Tran/Mr. on 4 Nov,2023
Dear Mr. Chris, Thank you for your wonderful review! We are delighted to know that you had a pleasant stay at GM Premium Hotel. Your kind words about our staff and facilities are greatly appreciated. We value your feedback and hope to have the pleasure of accommodating you once more. Safe travels!Warm Regards, Martin Tran/Mr. General Manager

10/10 Excellent

SHIH HAN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
飯店大廳接待的員工都非常優秀,會主動協助跟關心。 但房內清潔不夠仔細,飯店提供的G7咖啡包被打開,感覺是上一組房客留下的,打掃的房務人員沒有注意到。
Stayed 2 nights in Apr 2024

10/10 Excellent

SHIH HAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
這次被升等成陽台房型!房間很舒適乾淨!床很好睡,服務人員都很親切!很推薦!
Stayed 2 nights in Mar 2024

10/10 Excellent

Tingfang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的住宿
地點很好,大廳空間很舒服,熱水很熱水壓很夠有浴缸,是落地窗陽台,早餐好吃,房間乾淨,29吋行李箱半開放床邊走道,27吋行李箱可全開放小椅台上,洗髮精好洗,洗手檯在浴室外很方便
Stayed 2 nights in Jan 2024

10/10 Excellent

YounSang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
생긴지 얼마 되지 않은 호텔이라 평이 많지 않은듯 한데 여러모로 꽤 완벽한 호텔입니다. 소리에 예민한데 방음도 훌륭하고 스태프들이 정말 친절합니다. 위치도 아주 마음에 들었어요. 주변에 호안끼엠호수와 성요셉 성당등 걸어서 산책하기에 좋은 장소입니다. 다시 갈일이 있다면 무조건 갈듯한 호텔이에요. ㅎ
Stayed 3 nights in Jan 2024

10/10 Excellent

Kawamura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
気持ちいいホテル
旧市街中心にあるので観光に便利。スタッフは若い子達がしっかりしていて、ベトナム特有のダラダラ感もなくて素晴らしい!ロビーや廊下、エレベーター、部屋まで清潔で日本人感覚でも問題なし!1つ難点を上げるなら、トイレのドアの遮音性なしなので、同室者がいるなら1階のトイレを使うか、1人の時に使うか、テレビの音量を上げて下さい。笑
Stayed 1 night in Jan 2024

10/10 Excellent

Tzu Yu

Stayed 3 nights in Jan 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent hotel! Clean and modern room. Very quiet even with balcony to a busy street. Staff is super professional and genuinely friendly and helpful. Highly recommended! !
Stayed 2 nights in Jan 2024

8/10 Good

Yin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keine weiteren Anmerkungen
Stayed 2 nights in Jan 2024

10/10 Excellent

Sungwoo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

gaelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gm premium +++
notre sejour a l hotel n est pas terminé car nous avons fait plusieurs excursion dont notre base est l hôtel premium, nous sommes rassurés d y retourner apres chaque excursion car nous y sommes tres bien accueillis et pris en charge
Stayed 3 nights in Jan 2024

10/10 Excellent

KAORI

Liked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

KAORI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高でした(⁠•⁠‿⁠•⁠)
ニューイヤーを迎えるにあたり、ホテルの周辺は賑やかでした。 スタッフの方がとても親切で私のつたない英語でもコミュニケーションを取ってくれました。 館内全てキレイで朝食も種類がたくさんあり美味しかったです。 観光スポットもいくつか教えていただき助かりました。 早朝のフライトだと説明すると朝食のサンドイッチとコーヒーを用意してくれました。このようなサービスは他のホテルで経験したことがないのでとても感動しました。 ありがとうございます
Stayed 4 nights in Dec 2023

8/10 Good

li

Stayed 1 night in Jan 2024

8/10 Good

Soren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lækkert hotel, gode faciliteter.
Bedste hotel vi boede på i Hanoi. Professionelt personale der talte rigtigt godt engelsk og man følte sig super godt taget imod. Værelserne være lækkert indrettet. Der være dejlig tagterrasse med fantastisk udsigt over byen. Det trak ned i oplevelsen at hotellet solgte os en transfer til Ninh Binh, der viste sig at være alt andet en komfortable og tryg måde at rejse på.
Stayed 2 nights in Dec 2023

10/10 Excellent

Petter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
GM Premium Hotel is located in the heart of Old Quater, Hanoi. Everything is in walking distance. Not only the location, but also their hospitality is superb. There are a million of hotels in Old Quater and we are very pleased in staying at GM Premium Hotel. Highly recommended!
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
매우 만족스러운 숙소입니다.
한국인 리뷰가 별로 없어 걱정했는데... 직원들이 모두 매우 친절하고.. 숙소가 아주 깨끗합니다. 조식도 종류가 많은건 아니지만.. 하나하나 다 아주 맛있고.. 식당 직원들이 매우 친절하게 응대해줍니다. 모든게 너무나 만족스러운 숙소입니다
Stayed 2 nights in Dec 2023

10/10 Excellent

Jinyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조용하고 깨끗합니다. 발마사지 무료티켓 잘 활용했습니다
Stayed 2 nights in Dec 2023

10/10 Excellent

hyunw

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
직원분들 친절하십니다
Stayed 3 nights in Nov 2023