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Reviews of GRAND HOTEL du LAC Hanoi

5 out of 5
GRAND HOTEL du LAC Hanoi
18-20-22-24 Nha Chung, Hoan Kiem, Hanoi, Vietnam

Reviews

9.6

Exceptional

Rating 10 - Excellent. 138 out of 170 reviews" "
Rating 8 - Good. 23 out of 170 reviews" "
Rating 6 - Okay. 9 out of 170 reviews" "
Rating 4 - Poor. 0 out of 170 reviews" "
Rating 2 - Terrible. 0 out of 170 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Thanh Hoang

Travelled with partner
Liked: Cleanliness, amenities
Overall very good,staff very friendly and helpful
Stayed 1 night in Apr 2024
Response from Sofia - Customer Service Manager on 28 Apr,2024
Dear Mr. Thanh Hoang Truong, Thank you for taking the time to leave us a review. We’re glad to know that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there’s anything specific you think we could do better, please feel free to share. We look forward to welcoming your back.Sincerely,

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Apr 2024
Response from Sofia - Customer Service Manager on 28 Apr,2024
Dear Mr. Thomas Shaw,We very much appreciate your comments regarding your stay at GRAND HÔTEL du LAC. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sofia - Customer Service Manager on 28 Apr,2024
Dear Ms. Connie Lieu, Thank you for taking the time to leave us a five! We’re thrilled that you had a positive experience with us.If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!Sincerely,

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Grand du Lac Hotel was memorable from the time we checked in. Upon arrival we were greeted by the staff with a drink and they easily set up a couple of tours for us based on our preferences. Our room was great facing the street with a balcony. Breakfast offered a lot of delicious choices. Rooftop bar and hotel restaurant were top notch. But above all, the service was excellent from start to finish. Jack, Frankie and the rest of the staff really went above and beyond to ensure we were well taken care of. If you come to Hanoi, this is the place to stay at, you won’t be disappointed.
Stayed 6 nights in Apr 2024
Response from Sofia - Customer Service Manager on 16 Apr,2024
Dear Mr. Michel Floreani,Thank you for your gracious words! We’re delighted to hear you enjoyed Jack and Frankie service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!Warm regards,

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting Hanoi. Just a 5-minute walk from Hoàn Kiếm Lake and the Hanoi old quarter, and a few meters from the St. Joseph Cathedral. The staff and hotel service were excellent; drinks and cold towels on arrival, ginger tea with evening fold-down service and a helpful team at the front door for anything we needed including helping stop the traffic so we could cross the street to our taxi! Grab is a local version of Uber and the hotel staff helped me set up my account so could use the ride service while in Hanoi (easy and good value). The hotel re-opened after covid in August 2023. We had an internal window room, but this was fine as we were either sleeping from jet lag or out and about around Hanoi. Breakfast was good with a variety of western and local foods and with nice views of Hanoi and the Cathedral. The road around Hoàn Kiếm Lake is closed to traffic over the weekend which made for a pleasant stroll around the lake and into the old quarter which was full of small shops, markets, bars and restaurants.
Stayed 3 nights in Mar 2024
Response from Sofia - Customer Service Manager on 6 Apr,2024
Dear Mr. Graham Hall, Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us, and we look forward to the opportunity to serve you, or any friends and family you might refer to, in the future.Best regards,

10/10 Excellent

Filo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolute gem of a hotel in Hanoi! So close to the lake and the best restaurants and shops. The bets thing about the hotel is the staff. They are amazing, they will help you navigate the city, they will reccommend the be3st places to go and above all make you feel like a valued customer. A special thanks to Mr. Ken and his team. He helped us book last minute flights (due to a silly mkistake from our part, we needed to rebook them), and he made everything so easy. We will definitely be back!
Stayed 1 night in Mar 2024
Response from Sofia - Customer Service Manager on 6 Apr,2024
Dear Ms. Filomena Saltao, Wow! Thank you so much for your incredibly kind words! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know.Once again, thank you for your support!Warmest regards,

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We overall enjoyed our stay. The hotel is conveniently located in the old quarters and it's easy to reach a lot of the sights per foot. The staff is very helpful and supportive. They personally lead us to our room and we were treated with a small welcome gift. The rooms and breakfast offerings (compared to other hotels in the city within the same price category) are a bit lacking. The interior has seen better days. Although a fairly decent breakfast selection has been offered, the items could've been slightly higher quality.
Stayed 4 nights in Mar 2024
Response from Sofia - Customer Service Manager on 6 Apr,2024
Dear Mr. Peter Ditrich, Thank you very much for choosing GRAND HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

10/10 Excellent

Naimish, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel in the heart of Hanoi with great service, friendly and proactive staff, excellent food and pleasant surroundings.
Stayed 3 nights in Mar 2024
Response from Sofia - Customer Service Manager on 19 Mar,2024
Dear Mr. Naimish Patel, We would not be able to grow and develop without feedback like yours, Mr. Patel. We are thrilled you had a great experience with us and hope to see you again soon.Best regards,

10/10 Excellent

Eiji, Palisades Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly courteous service
Stayed 3 nights in Mar 2024
Response from Sofia - Customer Service Manager on 20 Mar,2024
Dear Mr. Eiji Murakami, Thank you for your sharing your experiences with us, At GRAND HÔTEL du LAC we try to make all customer satisfy. Your feedback is value to our team having more motivation to improve hotel services to meet all guest demand in the single details.Best regards,

10/10 Excellent

Paul, Wrightington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional hotel with excellent staff. Highly recommend😎
Stayed 1 night in Mar 2024
Response from Sofia - Customer Service Manager on 12 Mar,2024
Dear Mr. Paul, Thank you for your sharing your experiences with us, At GRAND HÔTEL du LAC we try to make all customer satisfy. Your feedback is value to our team having more motivation to improve hotel services to meet all guest demand in the single details.Best regards,

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were excellent
Stayed 3 nights in Feb 2024
Response from Sofia - Customer Service Manager on 29 Feb,2024
Dear Mr. David,Thank you so much for staying with us. Your highest score is value to our team having more motivation to improve hotel services to meet all guest demand in the single details. Best regards,

10/10 Excellent

Shlomi Shlomo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, friendly staff and good breakfast. Staff is really friendly and helpful; they try their best. Rooms are nice-decor and very clean. My best score in the hotel, goes to the SPA; very professional, great service. Had dinner too, very beautiful serving and delicious too. Hope to come back again. Thank you very much.
Stayed 3 nights in Feb 2024
Response from Sofia - Customer Service Manager on 29 Feb,2024
Dear Mr. Shlomi Shlomo Tsafrir, We very much appreciate your comments regarding your stay at GRAND HÔTEL du LAC. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sofia - Customer Service Manager on 22 Mar,2024
Dear Mr. Patrick Nguyen, Thank you for choosing GRAND HÔTEL du LAC Hanoi and we are very delighted to know you enjoy your staying with us. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sofia - Customer Service Manager on 29 Feb,2024
Dear Mr. Derek Chan, Thank you very much for choosing GRAND HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

10/10 Excellent

Britta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great hotel. Would always recommend and stay there again Very small gym in the basement. Very humid and hot in there. Avoid room “with window but no view”. The “window” opens to a ventilation shaft
Stayed 3 nights in Feb 2024
Response from Sofia - Customer Service Manager on 20 Feb,2024
Dear Ms. Britta, Thank you very much for choosing GRAND HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

10/10 Excellent

Benjamin

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic!
Every guess receives an amazing welcome from the moment they enter the hotel. Thae staff are so helpful and kind. My room was spacious well furnished and importantly quiet! The hotel location was close to everything I wanted to see and do. I would definitely book this hotel without hesitation. A+
Stayed 3 nights in Jan 2024
Response from Sofia - Customer Service Manager on 15 Feb,2024
Dear Mr.Benjamin, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.Best regards,

8/10 Good

russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alphabet, I appreciated my home away from home at the Lac. Vietnam can be challenging for travel... even more so as an elder but seasoned. Your staff (especially the front team) shows professional hospitality above the standard in industry. A warm mahalo to Lily and Sophia for their exceptional service. Always with a smile and above avg services. Felt safe and secure upon returning to property after exploring the great city of Hanoi. Truly an oasis of comfort thanks to their Gracious, hospitable and top professionalism Mahalo from Hawaii. .
Stayed 3 nights in Jan 2024
Response from Sofia - Customer Service Manager on 3 Feb,2024
Dear Mr.Russell Tong, Thank you very much for choosing GRAND HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

10/10 Excellent

Amanda

Stayed 3 nights in Jan 2024
Response from Sofia - Customer Service Manager on 3 Feb,2024
Dear Ms. Amanda Hoang, Thank you for choosing GRAND HÔTEL du LAC Hanoi and we are very delighted to know you enjoy your staying with us. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel were great, we stayed on three seperate occasions during our trip in Vietnam, Staying in both the window and internal window roooms. Cannot compliment the staff enough, they were super helpfull, hotel was quiet with no road noise, easy to walk into the old quarter ( 1 min). Everything worked, clean and service perfect.
Stayed 2 nights in Jan 2024
Response from Sofia - Customer Service Manager on 3 Feb,2024
Dear Mr. Gary Hitch, Warm greetings from GRAND HÔTEL du LAC! We very much appreciate your stay with our hotel and kindly taking the time to share your wonderful feedback. It is our pleasure to be a part of your good trip. We are looking forward to welcoming your back. Sincerely,

8/10 Good

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location, walking distance to most tourist attractions. The breakfast buffet included was not bad - though we only went once out of our 3 night stay as there is so much good food outside the hotel. The room is very small for vietnam standards but you really are paying for the location. The gym is small but has everything you need to get in a quick workout. My only complaint is because I booked the rooms without windows, the room was very dark including the bathroom. I would recommend installing brighter lights in those rooms as it was very hard to do my makeup (no issues for the gents).
Response from Sofia - Customer Service Manager on 3 Feb,2024
Dear Mr. Peggy Liao, Thank you very much for choosing GRAND HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best reagrds,

6/10 Okay

Emma

Stayed 2 nights in Jan 2024
Response from Sofia - Customer Service Manager on 3 Feb,2024
Dear Ms. Emma Jardine, Thank you very much for choosing GRAND HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

8/10 Good

Maria

Liked: Cleanliness
It’s pretty good
We booked an internal room no windows as often find you can have great sleep with a blackout kind of room- we arrived late and left fairly early so that was the idea - the only downside is the paper thin doors and noisy americans shouting in the hallway at early hours. The rooms are very comfortable- the Skybet was good for a cocktail - great staff up there. The breakfast was fantastic - everything you could imagine and a mix of buffet and fresh ordering! Delicious beef pho
Stayed 1 night in Jan 2024
Response from Sofia - Customer Service Manager on 15 Feb,2024
Dear Ms. Maria, Thank you very much for choosing GRAND HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

10/10 Excellent

CHRISTINE

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Sofia - Customer Service Manager on 15 Feb,2024
Dear Ms. Christine,Warm greetings from GRAND HÔTEL du LAC! We very much appreciate your stay with us, and kindly taking the time to share your wonderful feedback. It is our pleasure to be a part of your good trip. We are looking forward to welcoming you back. Sincerely,

10/10 Excellent

CHUN TZEN, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. And the location couldn't be better. Overall a pleasant stay for 1 night. Thank you
Stayed 1 night in Jan 2024
Response from Sofia - Customer Service Manager on 15 Feb,2024
Dear Mr/Mrs. Chun Tzen, We very much appreciate your comments regarding your stay at GRAND HÔTEL du LAC. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time in Hanoi and it was a great experience thanks to Ken and Kelly, who went out of their way to make sure we had a VIP experience. Kelly helped out us with our day trip to Ninh Binh by hiring a private driver for us and ensuring our safety. Ken greeted us with a warm welcome and noticed my birthday was the next day, and sent a cake to my room! Ken, Kelly and all the staff at Grand Hotel gave top-noticed service. Thank you so much!
Response from Sofia - Customer Service Manager on 15 Feb,2024
Dear Mr. Eric,Thank you very much for kindly taking the time to write your excellent review. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to Hanoi hotel soon.Best regards,

6/10 Okay

HOI SHU

Stayed 5 nights in Dec 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Location was perfect for our stay. We were able to easily walk around the old quarters. The staff were so generous and offered us suggestions on where to eat and where to go. Their customer service was impeccable!
Stayed 3 nights in Dec 2023
Response from Sofia - Customer Service Manager on 15 Feb,2024
Dear Ms. Michelle,Thank you very much for choosing GRAND HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

6/10 Okay

Ishkaran

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look no further
A frequent business traveler to Asia from US, this time a family trip. The staff and property scores super high... especially the staff and their expression of the purest Asian hospitality. Nothing is ever too much trouble for anyone and usually the team here anticipates your needs instead of simply responding to them. For sure, no reason for me to look anywhere else for losing on future trips to Hanoi.
Stayed 6 nights in Dec 2023
Response from Sofia - Customer Service Manager on 15 Feb,2024
Dear Mr. Adam, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.Best regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 1 night in Dec 2023
Response from Sofia - Customer Service Manager on 16 Dec,2023
Dear Mr. Andrew Wells,Thank you for choosing GRAND HÔTEL du LAC Hanoi and we are very delighted to know you enjoy your staying with us. At the hotel, we strike to maintain high standard and always try to exceed your expectation.Thanks & Best regards,

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. We spent two nights at this property and the stay was absolutely 5stars. The team at the team at the front were friendly and helpful. The room was beautifully decorated and the bath products were amazing. The breakfast buffet had a great mix of local and western dishes. My favourite breakfast dish was pho gao it was delicious. There is even Parma ham and lots of fresh vegetables and juices. There is a beautiful patio at the front of the hotel that is perfect for chilling after dinner with a glass of wine or coffee and watching the life on street. I will definitely stay again when I visit next. The hotel location is perfect for exploring the old quarter.
Stayed 2 nights in Dec 2023
Response from Sofia - Customer Service Manager on 16 Dec,2023
Dear Mr. Stanley Ramdath, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our hotel.Best regards,

10/10 Excellent

Shashikant, ANNAPOLIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all staff. They were going out their way to make it comfortable. ZOZO at reception anc Hannah manager at breakfast area were extra ordinary . I am in hotel business in USA but this hotel staff was better than my staff for sure. India Resturant masala art near by was fantastic
Stayed 2 nights in Dec 2023
Response from Sofia - Customer Service Manager on 16 Dec,2023
Dear Mr. Shashikant Patel, Thank you for your sharing your experiences with us, At GRAND HÔTEL du LAC we try to make all customer satisfy. Your feedback is value to our team having more motivation to improve hotel services to meet all guest demand in the single details.Thanks & Best regards,

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay, Amazing Staff
Grand Hotel du Lac is a boutique hotel situated in the heart of the Old Quarter of Hanoi. A quiet oasis in a bustling city and all within walking distance to many points of interest for a first-time visitor. From the moment we arrived, it was the excellent service from their entire staff that stood out. Kelly, Camellia, Trang, Lilly and Eri all provided us with best-in-class service that made us feel right at home. From the refreshing welcome drink, to the high attention to detail to ensuring we had a wonderful stay, I cannot say enough about what a treat it was for us to be there. Even their bellman - Harry and Kien made sure we made it safely to and from the hotel when we arrived. The team here is young and energetic yet they are polished and poised. I would stay here over and over again.
Stayed 3 nights in Nov 2023
Response from Sofia - Customer Service Manager on 16 Dec,2023
Dear Mr/Mrs. Devin, Thank you very much for kindly taking the time to write your excellent review. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to Hanoi hotel soon.Thanks & best regards,

10/10 Excellent

gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very conveniently located. Breakfast was beautiful with lots of selections. Staff very attentive, nothing was ever too much bother. Would def stay here again and would highly recommend to others when visiting Hanoi.
Stayed 5 nights in Nov 2023
Response from Sofia - Customer Service Manager on 16 Dec,2023
Dear Mr/Mrs. Gillian Boyd, Warm greetings from GRAND HÔTEL du LAC! We very much appreciate your stay with our hotel and kindly taking the time to share your wonderful feedback. It is our pleasure to be a part of your good trip. We are looking forward to welcoming your back. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but pack full of punch!
Really friendly staff, knowledgeable and very attentive. We had an early flight out and they packed us breakfast in the morning. The complimentary breakfast was a great way to start our morning. The room we stayed in was on the smaller side but it had everything we needed and was well kept. The hotel is in a busy area and was very walkable. The staff gave us great suggestions, from places to eat to places to purchase souvenirs. The spa and gym were decent. The spaces aren't too big but having them available was better than not having them at all.
Stayed 2 nights in Nov 2023
Response from GRAND HOTEL du LAC team on 22 Nov,2023
Dear Mr Hong Nguyen,Thank you very much for kindly taking time to write your excellent review. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to our hotel soon.Best regards,

10/10 Excellent

Veny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing service
Excellent hotel with great location. The service, attention to detail and friendliness were some of the best that we have experienced.
Stayed 4 nights in Nov 2023
Response from Sofia - Customer Service Manager on 16 Dec,2023
Dear Mr/Mrs. Veny, Thank you very much for kindly taking the time to write your excellent review. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to Hanoi hotel soon.Thanks & Best regards,

10/10 Excellent

Kye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Sofia - Customer Service Manager on 16 Dec,2023
Dear Mr. Kye Apted, Thank you for choosing GRAND HÔTEL du LAC Hanoi and we are very delighted to know you enjoy your staying with us. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service very good Lisa waitress at buffets very very nice All take care us very warm Thank you so much Will come back
Stayed 1 night in Nov 2023
Response from GRAND HOTEL du LAC team on 8 Nov,2023
Dear Ms Hong Diep,We very much appreciate your comments regarding your stay at GRAND HÔTEL du LAC. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was the best I have ever experienced .
Stayed 3 nights in Nov 2023
Response from GRAND HOTEL du LAC team on 8 Nov,2023
Dear Mr Brian Mcalister,Thank you very much for kindly taking time to write your excellent review. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to our hotel soon.

10/10 Excellent

Chuen Yin Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel, new and staff were excellent. Letdown was that some of the rooms don’t have external window so natural light could be limited
Stayed 1 night in Nov 2023
Response from GRAND HOTEL du LAC team on 8 Nov,2023
Dear Mr Chuen Yin Christopher,Thank you very much for choosing GRAND HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.We are looking forward to welcoming you back at our hotel in the near future.Best regards,

10/10 Excellent

Albert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Rooms are on smaller side. Hotel location is very good
Stayed 4 nights in Oct 2023
Response from GRAND HOTEL du LAC team on 8 Nov,2023
Dear Mr Albert Vaysbukh,Warm greetings from GRAND HÔTEL du LAC! We very much appreciate your stay with us and kindly taking the time to share your wonderful feedback. It is our pleasure to be a part of your good trip. We are looking forward to welcoming you back. Sincerely,

10/10 Excellent

Hanan

Staff very attentive. Cleanliness. Rooftop bar not too noisy. Proximity to lac and other places in old town
Stayed 5 nights in Oct 2023
Response from GRAND HOTEL du LAC team on 8 Nov,2023
Dear Ms Hanan Khalifa,Greetings from GRAND HÔTEL du LAC Hanoi!We really appreciate you taking the precious time to share your experience with us.We are also grateful to hear that you have had a splendid stay and been keen on every moment at our hotel regarding the best location, facilities and services in the city's heart.Once again, thanks so much for your kind words and we will share your thoughtful review with our hotel team to keep up the amazing work.We do look forward to welcoming you back for your next trip in Hanoi with a more memorable stay.Yours sincerely,

10/10 Excellent

Dion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good!
Staff, location and hotel were very good. I'll stay there again. Only issue I had was the rooms had no desk, but a small table and comfortable chair worked.
Stayed 5 nights in Oct 2023
Response from Sofia - Customer Service Manager on 8 Nov,2023
Dear Mr. Dion Johnson, Thank you for staying with us as well as taking the honor to receive your outstanding review about us. Your review would be passed to whole hotel staffs like a reward for their attempt improving better service. We would take the opportunity to welcome you back to our hotel on your next trip in Hanoi. Thanks again for saving your time sharing your experience at our HotelBest regards,

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip, less than 24hrs
Very nice recently refurbished hotel, right in the heart of the town......so expect a few street noises from early morning. Room/Beds very comfortable. Only negative was shower is above the bath and as usual leaked a fair bit onto the floor. Can't comment on breakfast as had an early departure.
Stayed 1 night in Oct 2023
Response from Sofia - Customer Service Manager on 8 Nov,2023
Dear Mr. Andrew, Thank you very much for choosing GRAND HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

10/10 Excellent

Samir, Bethlehem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating. And very friendly!
Stayed 3 nights in Oct 2023
Response from Sofia - Customer Service Manager on 8 Nov,2023
Dear Mr/Mrs. Samir,Warm greetings from GRAND HÔTEL du LAC! We very much appreciate your stay with Hanoi Hotel and kindly taking the time to share your wonderful feedback. It is our pleasure to be a part of your good trip. We are looking forward to welcoming you back. Sincerely,

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sofia - Customer Service Manager on 8 Nov,2023
Dear Mr. Wayne Lee, Thank you very much for choosing GRAND HÔTEL du LAC for your recent stay. We are delighted to know that you enjoyed our services and highly appreciate your review. We regret that we did not achieve 100% of your satisfaction. However, we'll certainly look into improving our services in order to serve you better on your next visit.Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service from the GM Jack and his team. Will definitely recommend this hotel.
Stayed 1 night in Oct 2023
Response from Sofia - Customer Service Manager on 8 Nov,2023
Dear Mr/Mrs. Sai Ngoh Low, We very much appreciate your comments regarding your stay at GRAND HÔTEL du LAC. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

10/10 Excellent

Chak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly, enthusiastic, and helpful. This is a new hotel, opened only about two months ago, and the whole team of staff is very young and professional. Its location could not be better, and it is close to everything. Breakfast is good. A truly impressive small hotel
Stayed 2 nights in Oct 2023
Response from GRAND HOTEL du LAC team on 16 Oct,2023
Dear Mr/Ms Chak Au,Thank you very much for kindly taking time to write your excellent review. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to our hotel soon.Sincerely yours,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location newly renovated hotel
Amazing location and fantastic newly renovated hotel. We had such an enjoyable stay and will definitely book this hotel again.
Stayed 1 night in Oct 2023
Response from GRAND HOTEL du LAC team on 16 Oct,2023
Dear Mr Teng Shan Hew,Thank you for your sharing your experiences with us, At GRAND HÔTEL du LAC we try to make all customer satisfy. Your feedback is value to our team having more motivation to improve hotel services to meet all guest demand in the single details.Looking forward to welcoming you back at our hotel.Thanks and best regards,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay, Mia looked after us so well. Thank you!
Stayed 2 nights in Oct 2023
Response from GRAND HOTEL du LAC team on 16 Oct,2023
Dear Mr James Farndale,We appreciated your valuable review about your recent stay with us.We always try our best to make every guest's stay memorable and we are happy that your overall stay was divine by our helpful staff and you loved the hotel location.Your nice compliment will be shared to Mia and our hotel team to keep them motivated in maintaining outstanding service.We are looking forward to welcoming you back for another memorable stay.Warm regards,