View from room
Check availability

Reviews of Grande Collection Hotel & Spa

4 out of 5
Grande Collection Hotel & Spa
46-48, Bat Su Street, Hang Bo Ward, Hoan Kiem District, Hanoi, Hanoi

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 71 reviews" "
Rating 8 - Good. 21 out of 71 reviews" "
Rating 6 - Okay. 6 out of 71 reviews" "
Rating 4 - Poor. 2 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

leah

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The employees at the property are so nice and accommodating. I think this is the reason the property has good customers ratings. However, this is not a 4 star hotel. It is rundown and more like a basic older motel. However, it is in an excellent location so if you want service and good location, this place is for you. If you want an upper scale hotel with a nice room and good shower, this place is not for you.
Stayed 1 night in Mar 2024

8/10 Good

Nair

Stayed 1 night in Jan 2024

10/10 Excellent

Morgyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Helpful staff. Was not prepared for how busy the streets are. Walking the street was chaotic at times besides that enjoyed our stay
Stayed 2 nights in Dec 2023

8/10 Good

jaimee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are large and very clean. Breakfast included but not that good. We had booked for 3 nights and needed an additional 2 nights. We checked outto go on an overnight cruise which they booked for us and when we came back the next day they told us someone needed to stay in the room we were supposed to ha ve and they are fully booked. We had to find a hotel during a weekend high season.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice, clean,food good
Stayed 4 nights in Sep 2023

10/10 Excellent

Keng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Sep 2023

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

8/10 Good

KHENG HONG

Liked: Cleanliness, staff & service, property conditions & facilities
- excellent staff who are helpful & friendly - tastefully designed interiors & rooms - dated bath room & it’s accessories - windows & outdoor needs lots of cleaning & tidying to make whole property a happier place to stay - nice firm beddings - great room amenities - good location - great n non expensive spa services in hotel
Stayed 3 nights in Jun 2023

10/10 Excellent

Alrisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of Hanoi
Stayed 1 night in Apr 2023

8/10 Good

Rosi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff and breakfast but very patchy internet especially when you work remotely. However the manager and staff tried their best to resolve the slow wi-fi issues while we stayed.
Stayed 7 nights in Mar 2023

10/10 Excellent

Averynder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honnestly great stay. Spent over two weeks here, staff was always friendly and nice, was able to have services such as breakfast, regularly cleaning the room and even laundry. View was great from the 6th floor with tons of space, Overall a great experience and location in the old quarter is about a 15 minute walk from the "downtown" of Hanoi making the price very reasonable

10/10 Excellent

kyung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many hotels in hanoi tbh. to me a walking distance to old quarters and decent food in very close to proximity of the hotel was the main driver of selecting this hotel. However, this hotel nearly surpassed all my expectations for a local hotel in vietnam for the money I paid. Pros- Staff rating: Staff speaks great English Staff was honest Staff was courteous, always greeted me with a smile. Staff opened the entrance door when I walk in and left the building. These little details made a big impact for me. Staff was well trained Well staffed- In peak hours there are like 5 people there ready to check you in. Room: The room was clean, Bed: sheets pillows were clean. They provided toothpaste, toothbrush, comb, shower cap, qtips, a razer to shave WITH shaving cream and much more. The room had two safes. Included: buffet breakfast Cons- this was solely my experience and just my room. 1. The bathroom had this odor and I think it's coming from deep in the sewer. The bathroom itself was clean. 2. Breakfast - I know it's free but some of the dishes were unappetizing and selections were limited in my opinion. Like every morning they had this cold cuts and salad and nobody touched it. Noodles on the warmer was usually always soggy. Tbh the local meals are so cheap like 30-60k or 1-2 dollars a meal and this wasn't a deal breaker for me. With all that, the money I paid to what I received felt like a great deal and want to appreciate Rich at this facility

10/10 Excellent

Terri

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are absolutely incredibly kind, helpful, supportive, and welcoming. They have excellent English and hospitality skills and treat you like family. The hotel is beautiful and in an excellent location. We loved it there!!!
Stayed 2 nights in Nov 2022

10/10 Excellent

Steven

Stayed 1 night in Oct 2022

10/10 Excellent

Honor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely room that was great value for money. The staff were fantastic and so helpful. We had a great stay at this hotel and would recommend it to anyone wanting a budget friendly option for Hanoi.
Stayed 7 nights in Oct 2022

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked working elevator,great breakfast not the same everyday.Staff very helpful. Building clean,took care of our l laundry.Room was great and close to walkaround sites. We wanted to stay longer but we left the booking to long but they found us another hotel and forward our laundry over,great service
Stayed 2 nights in Sep 2022

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stylishly decorated and has all the amenities we wanted. The real value for us, however, was the staff at the front desk. They were kind and thoughtfully recommended excellent hidden cafes/street vendors. Highly recommend staying at this hotel so you have access to these helpful people!
Stayed 1 night in Aug 2022

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Rionell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Lam Nguyen on 9 Mar,2020
Thank you very much for taking the time to leave us a review of your experience, and for noting the aspects of your stay for improvement. we look forward to welcoming you back for your next visit to see our improvement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Lam Nguyen on 14 Feb,2020
Thank you very much for taking the time to leave us a review of your experience, and for noting the aspects of your stay for improvement. we look forward to welcoming you back for your next visit to see our improvement.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfortable. We had everything we needed and got a great night sleep. Thank you
Stayed 1 night in Feb 2020
Response from Lam Nguyen on 10 Feb,2020
Thank you very much for taking the time to leave us a review of your experience, and for noting the aspects of your stay for improvement. we look forward to welcoming you back for your next visit to see our improvement.

10/10 Excellent

Bud, Virginia, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was an ideally located in the Hanoi Old Quarter. Everything was within easy walking distance. The staff was very welcoming and very helpful in stetting up tours and providing information regarding local points of interest. The room was very comfortable and quiet. We enjoyed using the balcony in the afternoon. Breakfast, included in the room rate, had good western and Asian choices. The only negative thing was very limited English Language TV channels (no BBC, CNN, DW news options). I mentioned this to the Manager and he said it was a very common compliant and he was bringing to the attention of the hotel owners with the suggestions that such channels be included from the hotel cable provider. I would totally recommend this hotel a great place to stay when visiting Hanoi.
Stayed 5 nights in Jan 2020
Response from Daisy on 24 Jan,2020
Thank you very much for your feed back

6/10 Okay

Noppawan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is new, very clean with excellent service. Breakfast is great. Great Location. I have one problem is the noise, I heard everything happened in the hotel start from 6am.(plus construction niose), because of the high ceiling that go through from the frist floor right up to the top. Better ask them to aviod this kind a room.
Stayed 2 nights in Dec 2019
Response from Daisy on 17 Jan,2020
Thank you very much

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a great location walking around Old Quarter.
Stayed 2 nights in Jan 2020
Response from Lam Nguyen on 13 Jan,2020
Thank you very much for taking the time to leave us a review of your experience, and for noting the aspects of your stay for improvement. we look forward to welcoming you back for your next visit to see our improvement.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Old Quarter
Convenient location...excellent staff service. Breakfast included. Staff helpful with arranging any tours or side trips as needed!
Stayed 7 nights in Dec 2019
Response from Lam Nguyen on 8 Jan,2020
Thank you very much for taking the time to leave us a review of your experience, and for noting the aspects of your stay for improvement. we look forward to welcoming you back for your next visit to see our improvement.

4/10 Poor

Patrice

Liked: Staff & service
Disliked: Cleanliness
Not worth for the price
Nice room but old bathroom and not clean , bad signal of tv cable can't watch anything...no tv news anyway...nice staff , good location but busy road...windows glass are too thin can hear cars and bikes... breakfast was ok
Stayed 1 night in Jan 2020
Response from Lam Nguyen on 5 Jan,2020
Thank you very much for taking the time to leave us a review of your experience, and for noting the aspects of your stay for improvement. we look forward to welcoming you back for your next visit to see our improvement.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff, clean comfortable accommodations, Good location
Stayed 3 nights in Dec 2019
Response from Lam Nguyen on 4 Jan,2020
Thank you very much for taking the time to leave us a review of your experience, and for noting the aspects of your stay for improvement. we look forward to welcoming you back for your next visit to see our improvement.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV need to have more English speaking channels
Stayed 11 nights in Dec 2019
Response from Daisy on 3 Jan,2020
Thank you very much !

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in the heart of old Town Hanoi. There rooms were very nicely done, but on the smaller side as would be expected in a central City hotel. The stag was amazing, breakfast was delicious... The only problem was they were doing construction in the building behind the hotel. It was nothing to do with the Grander, but because of the nose they moved us to rooms away from the contraction. The staff at the Grande were amazing. We would definitely return.
Stayed 3 nights in Dec 2019
Response from Lam Nguyen on 4 Jan,2020
Thank you very much for taking the time to leave us a review of your experience, and for noting the aspects of your stay for improvement. we look forward to welcoming you back for your next visit to see our improvement.

8/10 Good

Rosh, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and staff did everything to make sure we had a comfortable and satisfying stay.
Stayed 2 nights in Dec 2019
Response from Lam Nguyen on 4 Jan,2020
Thank you very much for taking the time to leave us a review of your experience, and for noting the aspects of your stay for improvement. we look forward to welcoming you back for your next visit to see our improvement.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Sadly, it’s a no from me...
Wonderfully friendly and eager staff which makes the overall experience all the more disappointing - I felt bad for them! Two major complaints - the noise from other rooms in the hotel and on-going building work is intense and far beyond what is acceptable. Secondly, I didn’t have hot water in the morning - which meant a cold shower at 4am before getting the train South. Just not OK. I would not recommend this hotel as I think quieter hotels with hot water could be found for a similar price in the same area of Hanoi.
Stayed 1 night in Dec 2019
Response from Daisy on 30 Dec,2019
Thank you very much for taking the time to leave us a review of your experience, and for noting the aspects of your stay for improvement. we look forward to welcoming you back for your next visit to see our improvement.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is centrally located and very clean. The service staff are attentive and service is generally good. Breakfast was simple but sumptuous. Our room was a Triple room but we found the size to be a bit smaller than we would like. Also our room had a small window but overlooking the wall of an adjacent building. So there is not enough natural light. Despite these drawbacks it was overall, a good choice considering the price we paid.
Stayed 3 nights in Dec 2019
Response from Lam Nguyen on 30 Dec,2019
Thank you so much for your feedback and serve you as our honour!

8/10 Good

KarenNguyen

Travelled with family
Liked: Cleanliness, staff & service, amenities
I like the property since it’s centrally located in old city of Hanoi so you don’t have to walk far to do a lot of sight seeing but it was noisy due to the traffic. Overall it’s a good location if you’re staying for a couple of days.
Stayed 4 nights in Dec 2019
Response from Lam Nguyen on 26 Dec,2019
Thank you so much for your feedback and serve you as our honor!

8/10 Good

filipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel for a family
Location its very good , just a problem with the renovation work( starts at 7 am) of the building next to the hotel.Very helpful staff room clean and new as illustrated in the photos, good breakfast. i will stay there next time
Stayed 4 nights in Dec 2019
Response from Lam Nguyen on 26 Dec,2019
Thank you so much for your feedback and honoured to serve you next time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very pretty but the staff makes it a completely unique experience. They really took care of us during our hectic and unpredictable stay at the hotel. Lily arranged c an amazing, private tour of ninh Binh in couple of minutes. When we missed our flight, lily and the rest of the staff arranged our transportation to the airport and checked on us if we made it 😁 Also, breakfast was delicious
Stayed 1 night in Dec 2019
Response from Lam Nguyen on 20 Dec,2019
Thank you very much for your review.

10/10 Excellent

Zia

Stayed 1 night in Dec 2019

8/10 Good

Paulo, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff went out of their to help and were very friendly .
Stayed 4 nights in Dec 2019
Response from Lam Nguyen on 14 Dec,2019
Thank you for your comment to our service. Serving you is our honour!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Lam Nguyen on 3 Dec,2019
Thank you for your comment to our service. Serving you is our honour!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and value for money! Location is also really central. Perfect place to stay in Hanoi
Stayed 3 nights in Nov 2019
Response from Lam Nguyen on 2 Dec,2019
Thank you for your comment to our service. Serving you is our honour!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Nov 2019
Response from Lam Nguyen on 22 Nov,2019
Thank you for your comment to our service. Serving you is our honour!

10/10 Excellent

cj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff friendly staff friendly staff friendly staff
Stayed 2 nights in Nov 2019
Response from Lam Nguyen on 21 Nov,2019
Thank you for your comment to our service. Serving you is our honour!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to ensure everything went well. They were also very knowledgeable about Hanoi and could communicate in multiple languages and were always polite. I would highly recommended this hotel to anyone visiting Hanoi and would stay there on a future date.
Stayed 3 nights in Nov 2019
Response from Lam Nguyen on 16 Nov,2019
Thank you for your comment to our service. Serving you is our honour!

10/10 Excellent

Anh Duc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great place to stay
Love the hotel so much. All the staffs are friendly and helpful. The room is very nice and clean. I like the breakfast. You can reach everywhere from the hotel. Would like to come back.
Stayed 1 night in Nov 2019
Response from Lam Nguyen on 6 Nov,2019
Thank you for your comment to our service. Serving you is our honour!

10/10 Excellent

Kurt, Wroclaw, Poland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had just one night stay in this hotel, but everything went perfectly. The room is spacious with the comfy bed. Hoan Kiem lake and beer corner is just few steps from the hotel. Breakfast was really good with many choices
Stayed 1 night in Oct 2019
Response from Lam Nguyen on 27 Oct,2019
Thank you for your excellent review! We hope to have chance to serve you in the near furure.

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Tsuyoshi

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Mitsuo

Travelled with family and small children
Liked: Staff & service
窓周辺に蟻と白蟻が行進しているうえ、窓の直下に冷蔵庫があり、迂闊に物を置いておくと集ってきてました。 一見綺麗にしてあるので、防虫対策をやってもらいたいです。
Stayed 6 nights in Dec 2023

8/10 Good

Ana Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização
Hotel barato, vale pelo preço. Bom atendimento e café da manhã.
Stayed 2 nights in Jan 2024

10/10 Excellent

TATSUYA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Yuen Mei

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
My friend needed to visit a doctor during the trip and the receptionist told us a clinic where there is no doctor. The spa and facial are quite good. The location is quite good as it is not far away from the tourist spots.
Stayed 2 nights in Aug 2023