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Reviews of HANZ Hanoi De Maison Grand Hotel

3.5 out of 5
HANZ Hanoi De Maison Grand Hotel
106 Hang Bong Str., Hoan Kiem District, Hanoi

Reviews

8.0

Very good

Rating 10 - Excellent. 120 out of 318 reviews" "
Rating 8 - Good. 106 out of 318 reviews" "
Rating 6 - Okay. 59 out of 318 reviews" "
Rating 4 - Poor. 21 out of 318 reviews" "
Rating 2 - Terrible. 12 out of 318 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Freddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
arrived really early in the morning (1:20 AM) before check in time and staff was very helpful and friendly in helping us. gave us an available room where we can rest and moved us the next day to a much bigger room for my family as a soon as the room was available
Stayed 1 night in Dec 2019
Response from Hanoi Gratitude hotel on 25 Feb,2020
Hello Mr Freddie, Thank your so much for choosing our property.We're so happy when got your review,thank you so much for your compliments.we will try our best to improve our hotel day by day,hope to see you next time.

10/10 Excellent

sabita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent looking cation great food and shopping just a few blocks away
Stayed 1 night in Dec 2019
Response from Chris. on 22 Dec,2019
Thank you so much for your perfect review ! We are very appreciate that and i hope you can still choose our hotel for your next stay .

10/10 Excellent

sabita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Camper
It was amazing, close to shopping, and great food was just a quick walk away.
Stayed 1 night in Dec 2019
Response from Chris on 22 Dec,2019
Thank you so much for your perfect review again ! There is nothing else can say beside thank !

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom was very smelly. Rooms does not look like picture. Water supply was cut off one morning. Breakfast was served very slow (they had a ala carte selection).The only good thing was staff had good attitude.
Stayed 3 nights in Nov 2019
Response from Chris. on 4 Dec,2019
Dear valued guests . Thank you so much for your information , We do know that we still have to improve our rooms , our service alots . We truly sorry that our rooms weren't good enough . Thank you once again for your honest review and i hope next time you can choose our hotel again . And if you comeback , everything will be improved . Chris CSM

4/10 Poor

Gratitude, Hanoi

Travelled with family
Liked: Staff & service
The room was not what was shown on the intro ad.It was disappointing.
Stayed 2 nights in Oct 2019
Response from Lisa on 21 Oct,2019
we are so sad to know that you are not happy with our service . We will try to doing it better in future Thanks Hanoi Gratitude team

8/10 Good

Verified traveller

Stayed 5 nights in Aug 2019
Response from Lisa on 10 Sept,2019
Thanks for wonderful feedback

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019
Response from Mary on 2 Aug,2019
Thanks so much for your rating our hotel service for your stay at our hotel!

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
nothing like the Expedia photos...………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………...
Stayed 2 nights in Jul 2019
Response from Mary on 18 Jul,2019
Dear Customer, Thank you for your stay with us, We are very pity that you feel unhappy with your stay. Please tell us what is different from Expedia. We are extremely grateful for this. Best regards, Ms Mary

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not bad but not pleasant
A well located hotel within reach of the train station, with friendly hotel staff and a good introduction to the hotel upon arrival by Linda. Sadly don't be misled by the nice website photos though. The dimly tube-lit bathroom was the worst we've experienced this trip with mouldy tiles and a dated suite that's turned yellow over many years, blocked sink and bath drains, and ants crawling throughout! There was no duvet cover in the room and the electric kettle was unfit as well as unsafe for purpose. We were misold a hugely overpriced delux bus journey when we'd asked for a basic one and had a stressful time trying to recover our advanced payment.
Stayed 1 night in Jul 2019
Response from Mary on 5 Jul,2019
Xin chao, Thank you so much for your review and so sorry for everything, We know thay everything is not perfect but we will try to make it better soon! We hope you are doing well and have a nice day! Kind regards, Ms Mary

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Hanoi Gratitude Hotel team on 28 May,2019
Thank you for taking time to write a review about your recent stayed with us, glad that you had a good experience and we look forward to seeing you again in near future. Kind regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent in old quarter. There was plenty to eat at breakfast-all kinds of food. Staff were very helpful in printing train tickets for me and they stored our luggage two days before we stayed there while we went on a cruise in Halong Bay.
Stayed 1 night in May 2019
Response from Hanoi Gratitude Hotel Team on 28 May,2019
Thank you for taking time to write a review about your recent stayed with us, glad that you had a good experience and we look forward to seeing you again in near future. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. They went above and beyond by packing me breakfast to go for an early morning flight. I think if I had to stay over in Hanoi I would choose a more modern hotel. I needed to launder my clothes but it did cost twice what every other hotel I stayed at charged.
Stayed 1 night in Apr 2019
Response from Hanoi Gratitude Hotel team on 28 May,2019
Thank you for taking time to write a review about your recent stayed with us, glad that you had a good experience and we look forward to seeing you again in near future. Kind regards,

8/10 Good

To

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the friendly staff and they speak English! The room was quite nice except the nice big window has a view of a wall. Book a balcony room if you want a view I guess? It doesn't really matter to me as I prefer to go out anyway. Bathroom isn't visually stunning but it's nothing to worry about; everything works as it should. All in all it was a pleasant stay. The staff takes care of you if there's any issues.
Stayed 3 nights in Feb 2019
Response from Gratitude hotel team on 1 Apr,2019
Thanks so much for your wonderful review ! We will keep our good working as now and better in future ! Do hope to see you again in futire ! Thanks and have a wonderful day

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2019
Response from Lisa on 2 Apr,2019
Thanks so much for your rating our hotel service for your stay at our hotel Cheer!

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Cynthia, Denver, CO USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel in Hanoi.
We had a very nice time. We especially appreciated the personal service from Stephan Nguen. Not sure of the spelling.
Stayed 1 night in Oct 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I really wanted to like this hotel but was highly disappointed. We had a window view of the hallway, no biggie. The bathroom floor was wet, so I laid some dry towels down, no biggie. However, we were told that we had to buy our own hand soap when we found none in the room. On the second day we had no running water and had to call downstairs. The staff members were pleasant, but for the same price or less, you can find a MUCH better hotel with basic amenities.
Stayed 2 nights in Jul 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL, LOCATION, SERVICE AND MANAGER!
The location is great for exploring the city... lots of shops, restaurants and activities within walking distance. The staff and service was fantastic. I can't say enough about the hotel manager. His hospitality went way above what you might expect. Even assisting me with a visit across the street to replace my lost glasses. I would definitely stay at this hotel again.
Stayed 3 nights in Apr 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
It was good to stay there but the room was dirty
It's a nice hotel and staffs are nice except the room it was dirty

8/10 Good

Gavin, London

Liked: Cleanliness, staff & service
Good stay, great service but room need updating
we booked in for 5 nights and we were impressed with the foyer. unfortunately, we weren't so impressed with our room. the room we were staying in was in need of updating as it was looking fairly tired. unfortunately the view from our room was a wall! I think the hotel is in the process of a makeover as the hallways were being painted during our stay. however, we enjoyed our time at the Hanoi City Palace hotel, especially with the help of the staff. They were really helpful and couldn't do enough for us. we booked a trip out to Halong Bay through them which I would definitely recommend. they also offer airport pick up/drop off which was useful. the breakfast was decent too. the noodle soup being a favourite of mine. Same as a lot of other places in Asia, they didn't do too well with western breakfasts! the location was good too as the hotel is only about 10-15 minutes from the lake. In the main, we walked everywhere and we found our way to the majority of the sites fairly easily. The hotel does provide a map with the main tourist attractions on it which was very helpful. All in all, we enjoyed our time at the Hanoi City Palace Hotel and would recommend staying here (perhaps ask for a room with a better view!)

4/10 Poor

Laercio

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it.
Nice staff but poor quality of the rooms.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights in Hanoi
The hotel staff were really friendly and very efficient. Nothing was too much trouble. We had read reviews about the rooms having no windows . This was true but the room was clean and comfortable . Bathroom was clean with a good shower. Some of the decor good do with a touch up but it was fine for us. Breakfast was very good but kitchen staff often forgot what we had ordered despite writing it down and had to be asked again. Hotel was in the old quarter and in a great location. Lots to see and places to eat and shop. Reception was always manned and they were very pleasant and polite.

8/10 Good

Tan, Tokyo, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I and my wife have one night in this hotel. The generic feeling is satisfactory.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights at the Hanoi Palace hotel.
The hotel was in those quarter and a perfect location for local sights, places to eat and shops. Reception Staff were very friendly and keen to please. They were very professional. The kitchen staff didn't seem to have the same level of professionalism. The food was good but they kept forgetting what we had asked for and we had to keep prompting them. They seemed quite young and were not very focussed. The room was nice and it was quiet. There are very few windows in the hotel however if you want views as it is between two other buildings so windows will only be in front bedrooms. We were concerned after booking that recent reviews were very derogatory but when we arrived it was much better than we thought and we had a good stay. We loved the area especially the lake where at 6.30 am you can walk around and see all the exercise classes taking place and even join in. Pool were lovely.

6/10 Okay

Verified traveller

Liked: Staff & service
Ok stay
Check in was a disaster. Arranged transfers did not arrive and the the front desk wanted to retain our passports. No information at check in about breakfast or amenities. Cold water in bathroom for 3 days because it's not obvious the water heater is in the bathroom (it looks like a light switch). Attempted to charge us on checkout for services not used. Many breakfast items were not available when ordered despite being on the menu. Positives: staff are polite and helpful, room is cleaned daily, location is good.

10/10 Excellent

Johannes Nyholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central with nice room and good service
Centrally located, nice room, and really really good breakfast; no buffet, they prepare it for you instead. Visit Hanoi in the weekends and go to the near by lake in the evening. No traffic around lake, many people, and fantastic atmosphere

8/10 Good

khine, yangon , myanmar

Liked: Staff & service
Nice hotel close to almost everythings
Not recommend 1 day Halong Bay cruise . You will spend 8 hours on bus to and back from port. Take at least 2 days 1 night trip.

10/10 Excellent

sawny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at the center of old quarter, hanoi
Nice hotel, friendly stuffs, clean n comfortable room, a bit small space tho, but worth for the price. Walking dstance to many attractions in old quarter, shopping, foods, lake n church.

8/10 Good

shawn, sg

Liked: Cleanliness, staff & service, room comfort
Well worth the Price
The hotel was in the middle of the old quarter making it in close proximity to the sights and is also able to arrange tours for the customer. The rooms have sufficient facility save for a slightly noisy air conditioner

8/10 Good

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Michael, Bangkok, Thailand expat Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
We only stayed 2 days, unfortunately. The decore is really wonderful so we would have liked to stay longer. The staff were really friendly and helpful with great smiles. The breakfast was a la carte with plenty of variety.

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good budget hotel
Our stay at this hotel was pleasant. The hotel is within walking distance of many attractions, although it's not right by anything in particular. Our room was large and fairly comfortable, except that the room felt constantly humid/muggy and the towels were thin and starchy. The staff was very friendly. Overall, very good accommodations for the price, and for just a couple of nights.

4/10 Poor

Sam, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I would rather pay more to stay elsewhere.
Hotel kinda rundown, badly need a revamp. Nothing is good here except the good service by the staff. Housekeeping was bad. Exhaust fumes from kitchen, bad smell, noise from aircon, water pumps...Given a choice, I would have rather paid more to stay elsewhere. Disappointed stay.

6/10 Okay

Le Thanh Truc

Liked: Cleanliness, staff & service, room comfort
Overcharged - for the room we didn't have
Because my one year old baby was with us so we booked and paid for the family suite in the hope that there'd be room for her to run around in. Instead, the first night we got put into a twin single, then a double room the following nights. When we made the complaint and the manager said family rooms were fully booked. This is completely unacceptable. Why did you sell something you didn't have? Following the complaints made to the hotel manager Phong, the hotel proceeded to process the refund with hotels.com. We expected to pay only for the twin single and the double room we stayed in, which meant the rates were much lower than what we paid for. Instead, the refund was only 25% of the total paid which meant we were still overcharged for the actual room we used. We feel completely cheated and will never come back to this hotel again, despite coming to Hanoi quite often for work.

6/10 Okay

Jeffrey

Liked: Room comfort
Good value
THE HOTEL IS GOOD, AND FOR THE PRICE (I PAID AROUND $13 USD) A VERY GOOD DEAL.

6/10 Okay

sue, KL

Liked: Cleanliness, staff & service, room comfort
close to Old Quater
overall experience in hanoi is awesome. Few things about the hotel 1) the hotel is a bit old and run down (few cracks on the wall and some stain 2) family room in the 2nd floor was facing the busy street . therefore it was noisy till 12am. Balcony door unable to close properly. 3) water heater needs to be improve . there was no water supply the last day when we want to check out but the staff responded right away to fix it

8/10 Good

Gaurav

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good experience!
The staff is really good, accommodating and helpful...

6/10 Okay

Doctor Ryan, Eau Claire, WI

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great location needs updating
I stayed here in Hanoi. The first room (303) was nicely apointed, but it smelled like mold and rain was leaking in down the back wall. The bathrooms could use outdating. I went down to the front desk and the hotel manager was very accommodating. He followed me up to the room and apologized for the smell. They changed my room (to 302), and I was satisfied. The hotel breakfast was very limited. There is a lot of room for improvement here. If all you want is a cheap place to stay, go for it; but there are better rooms available at other places.
Bed

6/10 Okay

Kok

Liked: Property conditions & facilities

8/10 Good

shiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, great service.
Good location. Extremely helpful staff. Food average. Room 205 was better than Room 305. 305 had poor wifi and stained floor.

6/10 Okay

Laurence Sylvie

Liked: Cleanliness, staff & service, room comfort
It was a bit noisy because of the other guests. Mouse spotted in the dining area. First breakfast not so great service but not others.

4/10 Poor

Boon Khoon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubious Hotel
Dirty and smelly bathrooom with little clean towels. There was grouts on the walls of the bathroom. Hotel attempted to change our hotel upon checking in to another hotel which is a backpacker hotel which was not ethical. Our room was only cleaned when we insisted on taking it.........lack of housekeeping preparation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever staff I have come across! Was robbed in Saigon and these guys helped get phone! Cards replaced and sent over!! Amazing hotel and staff

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location hotel not quite as the photos show
When you see the photos to this Hotel you are expecting what you see something quite luxurious and stunning, in fact it isn't quite as it seems, the Hotel was clean, comfortable but not as plush as you expect. The staff were either over the top friendly or came across very rude. Be warned do not throw any of your free compliment bottles away as they charge you $1 for the bottles! this is not explained to you. The hotel is an excellent location as you are walking distance to everything. The breakfast was fine, and like I said room was comfortable just not what the photos sell

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel in good location
The hotel is located just off a busy street, but we had no problems hearing the noise from within our bedroom. Staff were very helpful and good to us and the room was basic but great value for the price we paid. We stayed for 4 nights, the first night we ended up in two singles but the staff where more than happy to move us to a double the day after.

8/10 Good

Daniel h

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was fine and the staff were nice. The travel desk was always trying a hard sell with high prices though which I could have done without.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Just be transparent
The hotel was fine. Although my first night I was shuffled to another hotel (my room had plumbing problems) These things happen. The morning I was checking out, I came down, handed over my key and sat to wait 30-40 minutes for my pick-up to Ha Long. As I stood to leave I was stopped, until I paid 18 U.S. for my airport shuttle. In my country a shuttle does not cost 378,000 dong. If that is usual, then tell me during the emails back and forth or when I checked in. Or OUT. Waiting til the bus arrived to pressure force me was suspicious. In a strong armed way. I would not return there.

6/10 Okay

Justin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel fine but didn't honour our booking
Despite a prepaid booking for 4 rooms the hotel only had 3 rooms available. After over an hour and without offering an alternative, the hotel suggested we cancel our booking and return to the airport!