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Reviews of Hanoi Genial Hotel

3.5 out of 5
Hanoi Genial Hotel
56 Hang Dau Street, Dong Xuan Ward, Hoan Kiem District, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 149 out of 243 reviews" "
Rating 8 - Good. 74 out of 243 reviews" "
Rating 6 - Okay. 17 out of 243 reviews" "
Rating 4 - Poor. 1 out of 243 reviews" "
Rating 2 - Terrible. 2 out of 243 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Alireza

Liked: Cleanliness, staff & service
Good location but small and dark rooms
This hotel does not exist anymore. When you book, they transfer your reservation to another hotel in t he old town. The location is very central but rooms are very small and dark. My room did not have any windows at all.
Stayed 3 nights in Feb 2023
Response from Hanoi Genial Hotel on 3 Apr,2023
Hi Alireza,Thank you very much for your feedback. Since you booked the lowest room level - Superior room so it has a little window only. Both hotels are ours, you can see both hotels have the same hotline number. We have group booking at the first hotel then we have contacted you in advance to ask for your permission to move to our second hotel instead - that is closer to Hoan Kiem Lake and Old Town than the original booked. And your room has a little window to the corridor that has a green curtain covering, upper the television area. We're sorry if we forgot to inform you that, you can roll up the curtain and open the window if you prefer. Many thanks again taking to your valuable time to leave us a feedback. We hope to have another chance welcoming you back and we'll upgrade you to the higher room level if available.Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty hotel with nice and effecient staff. Near by knteredting places of Hanoi
Stayed 1 night in Feb 2020
Response from Hanoi Genial Hotel on 27 Feb,2020
Dear our valued guest, Thank you so much for your great comment. It's our honor to know that you love our pretty hotel with nice and effecient staff. We hope to welcome you back soon to experience our much better services. See you!

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hanoi Genial Hotel on 27 Feb,2020
Thank you so much for giving us your good rating. We hope to welcome you back soon to experience our better and better services.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very well. Very nice people. Excellent service
Stayed 3 nights in Feb 2020
Response from Hanoi Genial Hotel on 27 Feb,2020
Thank you so much for leaving us your best rating. We're so happy to know that you love your stay here with nice people, excellent service and all was very well. We hope to welcome you back soon!

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial
Good hotel,very helpful and friendly staff. Excellent value for money.
Stayed 4 nights in Jan 2020
Response from Hanoi Genial Hotel on 27 Feb,2020
Dear Richard, Thank you so much for taking your time to share your experience. We're so happy as you did enjoy your stay with us. Our team miss you guy !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the Staff was very nice. The quality, choice and service at breakfast was excellent 🙏😊
Stayed 3 nights in Jan 2020
Response from Hanoi Genial Hotel on 11 Feb,2020
Dear our valued guest, Thank you very much for your great review. We are delighted to know that you love your stay at Hanoi Genial Hotel due to the friendliness of the staff as well as the quality, choice and excellent breakfast. We hope to welcoming you back Hanoi soon to experience our better and better services. Thanks again!

8/10 Good

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable and accomodating
The genial was super clean and centeal just a short 5 minute walk to old quarter where you have unlimited access to shopping, spas and a long list at the breakfast bar. The staff here was super accomodating and friendly and they were able to communicate in english for everything we needed. Our deluxe room was spacious, bed was comfy and super clean! Our room faced the main road which can be loud late evening so id recommend ear plugs if you have troubles sleeping. Would recommend thw genial and stay here again.
Stayed 3 nights in Dec 2019
Response from Hanoi Genial Hotel on 4 Jan,2020
Dear Chase, Thank you very much for your great review. We are delighted to know that you had a great time with us as well as enjoyed our clealiness, central location, super accommodating and friendly staff as well as spacious room and comfy bed. We hope to welcoming you back soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff, limited English communication but enough to get by. Room was clean, comfortable mattress and easy hot water for shower. It is greatly located in the Old Quarter and it was surprisingly quiet at night to sleep (which is great). The bathroom was slightly uncomfortable to use it because it was tiny and the room had no windows to the outside, only a small window to the hallway of our floor (?). Breakfast buffet was delicious with some local and Western food options alike.
Stayed 2 nights in Dec 2019
Response from Hanoi Genial Hotel on 11 Dec,2019
Dear our valued guest, Thank you very much for giving us your feedback after the stay. We are sorry if our night receptionist is not excellent in English communication that offers only enough to get by. We're so happy as our other service made you a great stay. We hope to welcome you back soon to experience our better services beside clean room, comfortable mattress, easy hot water, quiet at night to sleep. See you soon our dear!

8/10 Good

HOOI YIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to most of the place. Good Service
Stayed 2 nights in Dec 2019
Response from Hanoi Genial Hotel on 11 Dec,2019
Thank you very much for your feedback!

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Our first double room had 2 singles beds one side pushed up against the wall, one was very hard and the other very saggy. Shower and door we in a tiny space and sink outside the door. It was ok. Clean sheets hot shower reasonable price
Stayed 3 nights in Nov 2019
Response from Hanoi Genial Hotel on 6 Dec,2019
Thank you for your feedback. We appreciate yours and have fixed the sink already. Hope to welcome you back again to experience our better services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hanoi Genial Hotel is a comfortable, well-maintained and very clean accommodations. This budget priced hotel is a wonderful gem, which easily exceeds much more expensive lodgings in downtown Hanoi. Hanoi Genial Hotel is very easy to find and it's located near countless good restaurants and stores for shopping. Hanoi Genial Hotel is within an easy walk to Hoa Lo Prison, Ho Chi Minh Mausoleum, Thang Long Imperial Citadel and many other popular sightseeing attractions. Hotel staff were always friendly and helpful during my entire two-week stay there. A complimentary hearty breakfast was offered daily with omelette, steamed vegetables, noodles, rice, toast, fresh and delicious local fruit, juices, tea, coffee and much more. Front desk staff effortlessly helped me with directions, sightseeing ideas and precisely made my reservations for airport transfers. Tyra did an amazing job of organizing three different multi-day side-trips for me. All three of these tours were very well organized, fun and had competitive prices when compared to what other travel agencies offered. When returning from an overnight night visit to Sapa I arrived at the Hanoi bus station late at night. Front desk arranged for a bellboy to meet me, and he ordered a taxi upon my arrival to ensure my safe travels back to Hanoi Genial Hotel. Hanoi Genial Hotel was my home away from home while in Vietnam.
Stayed 15 nights in Nov 2019
Response from Hanoi Genial Hotel on 6 Dec,2019
Dear Our valued guest, We do not know how to thank you enough because of taking your valuable time to leave us such a great and detailed feedback. We're all so happy as you did enjoy your stay here with us, you love our hotel location - staffs- services, you remmeber all our staffs and what their job and what they did for you. It's really our honor to be selected to your second home in Hanoi. We hope to welcome you back soon!

6/10 Okay

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Special mention of counter reception Tyra. She is indeed professional, helpful and friendly. Overall okay-only experience.
Stayed 4 nights in Nov 2019
Response from Hanoi Genial Hotel on 30 Nov,2019
Thank you for taking your time to revew is. We much appreciate your feedback and surely check again our services and make it better and better. We hope to welcom you back soon!

6/10 Okay

Verified traveller

Not all the members of the staff had enough communication skills that are required when talking about important issues.
Stayed 6 nights in Nov 2019
Response from Hanoi Genial Hotel on 30 Nov,2019
Thank you for your feedback. We are so sorry if one of our members has not enough communication skills to help you with important issues. We will have a training course to improve our communication skills to everyone in our team. Thanks again for staying with us!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem I had was with Google maps . Because Vietnamese has tones indicated by accent marks there was confusion between two properties in different locations with a similar address.
Stayed 4 nights in Nov 2019
Response from Hanoi Genial Hotel on 30 Nov,2019
Thank you very much for your feedback. We do hope this small issue with Google maps had not made you feel disappointed with beautiful and peaceful Hanoi as well as friendly locals. We hope to have chance welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Great value for the money. Breakfast buffet is nice on the top floor with an interesting view. Staff is welcoming, courteous and competent. The street on which the hotel is located is pretty lively, which I liked (I had a room with a city view and a balcony). Would definitely stay here again on my next trip to Hanoi.
Stayed 3 nights in Nov 2019
Response from Hanoi Genial Hotel on 26 Nov,2019
Dear Our valued guest, Thank you very much for such a lovely review. We're so happy as our services have met your expectation. Thanks for using so sweety words for us. We look forward to welcoming you back Hanoi Genial Hotel soon. Thanks again our dear!

6/10 Okay

Tan

Travelled with family
Everything is OK.
The soundproof of the room need to improve. As well as power outlet in the room. A family room with only 1 power outlet and I have to charge my phone in the shower room. However, I manage to find 2md power outlet just behind the sofa when the time I plan to check out.
Stayed 2 nights in Nov 2019
Response from Hanoi Genial Hotel on 25 Nov,2019
Dear Tan, Thank you very much for taking your valuable time to leave us your feedback. We will check again the soundproof and fix it accordingly. We are also sorry as we did not let you know in advance there're 2 power outlets in the room so you did not see the second one until you plan to check out. We hope to welcome you back soon to experience our better services. Have a great day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room I booked had no window opening to outside which I had to change at a cost of around USD 12/ day which was a bad experience. However, the staff were very kind and helpful and the breakfast was much better than experienced in other hotels we stayed in Vietnam. Location was also very convenient.
Stayed 4 nights in Nov 2019
Response from Hanoi Genial Hotel on 25 Nov,2019
Dear our valued guest, Thank you very much for leaving us your feedback. We have to confirmed that you booked the superior room - our smallest and cheapest room that has interiror window only as pictures are showing online. You expected to stay in a room with window looking out but just booked the cheapest one that's clearly showing up without city view and we have informed you to pay extra to upgrade to deluxe room if you're happy and you're agree to pay extra VND250.000 per night, not USD12/night. We suggest you to look for facilities carefully before you book to avoid being unexpected. Thank you again for staying with us. We hope you have a nice time in Vietnam.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very practical hotel in Old Quarter, with plenty of things to do within walking distance of the hotel. They also provided a map and some great recommendations for food and shopping to help you make the most of exploring Hanoi. While some of the facilities are a little run down, the staff at this relaxed hotel more than make up for it. I would consider them again if I returned to Hanoi. A note of warning for those with mobility issues: the breakfast room is only accessible by stairs from the sixth floor. This also means there's a little bit of noise and foot traffic on level 6 early in the morning, so those that enjoy a sleep-in may wish to request a room on some other floor. The noise wasn't an issue for me as I tend to wake with the sun, but it could be for others.
Stayed 5 nights in Nov 2019
Response from Hanoi Genial Hotel on 23 Nov,2019
Dear our valued guest, Thank you very much for taking your valuable time to leave us a detailed feedback. We will check again our services following your suggestions to make it better and better. We do hope to have chance welcoming you back soon. Have a great day!

10/10 Excellent

Sean, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location of the hotel! Its less than 5 mins to the Night Market and all the major sights are within walking distance. The Hotel staff are also one of the friendliest and warm people i had the pleasure to meet and they made my stay a really enjoyable one. Room size is good as well and the daily breakfast is modest but delicious too!
Stayed 5 nights in Nov 2019
Response from Hanoi Genial Hotel on 21 Nov,2019
Dear Sean, Thank you very much for your such a wonderful review. We're so happy as our services have met your expectation. We will continue our best efforts to bring the best services to the upcoming guests. Hope we have chance to welcoming you back to experience our better services. Have a great time, our beloved customer!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Hanoi Genial Hotel on 21 Nov,2019
Thank you very much for rating us. We do hope to have chances welcoming you back Hanoi Genial Hotel to experience our better services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Staff and service were excellent, room was nice, bed was comfy and breakfast was really good. Would definitely stay here again.
Stayed 1 night in Oct 2019
Response from Hanoi Genial Hotel on 4 Nov,2019
Dear our valued guest, Thank you very much for staying with us and being happy with our services. We are very honor to be your second home in Hanoi. Thanks for using so sweet words for our team. These promote us to work hard and upgrade our services to be better to meet client demands. We hope to see you again in Hanoi. Have a great day!

8/10 Good

Dino, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist named Tyra was informative. She gave a map where to go sight seeing. Very accomodating staffs.
Stayed 3 nights in Oct 2019
Response from Hanoi Genial Hotel on 30 Oct,2019
Dear Dino, Thank you very much for your good feedback. Yes, Tyra is an outstanding receptionist who got many sweet words from our guests. Her English is great and her attitude is brilliant. She did a good job! We hope to have chance welcoming back Hanoi one day to experience our better hotel services!

10/10 Excellent

Michael

Stayed 1 night in Oct 2019

10/10 Excellent

Michael

Stayed 1 night in Oct 2019

10/10 Excellent

Michael

Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome and I very much enjoyed my time here.
Stayed 2 nights in Oct 2019
Response from Hanoi Genial Hotel on 16 Oct,2019
Thank you very much for enjoying your time here with us. Hanoi Genial Hotel Team hopes to have chance welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I had an excellent stay here. Staff were friendly and helpful.
Stayed 2 nights in Oct 2019
Response from Hanoi Genial Hotel on 16 Oct,2019
Thank you so much for being happy with our hotel services. It's our honor to serve you here at Hanoi Genial Hotel. We hope to have chance welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly reception staff. Breakfast had a good variety of fruits, hot foods, and cereals. Location is fantastic and I don’t think enough can be said about how comfortable those beds are. Thank you!
Stayed 1 night in Sep 2019
Response from Hanoi Genial Hotel on 16 Oct,2019
Dear our beloved guest, Thank you very much for leaving us the best review. We'd love to hear that our super friendly reception, breakfast, fantastic localtion, comfortable beds made your stay memorable. We hope to have chance serving you again one day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front of house staff were excellent in helping me settle into the area and book tours to other areas of Vietnam. Breakfast was good. The beds are super comfortable!
Stayed 1 night in Oct 2019
Response from Hanoi Genial Hotel on 16 Oct,2019
Dear our valued guest, Thank you very much for your great feedback. Thanks for being happy with our excellent front house staff, breakfast and super comfortable beds. It's our honor to serve you here and we hope to have more chance welcoming you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic message me sent car collect me breakfast great
Stayed 2 nights in Sep 2019
Response from Hanoi Genial Hotel on 2 Oct,2019
Thank you very much for enjoying your stay here with us. We look forward to welcome you back Hanoi Genial Hotel soon. Have a great day!

10/10 Excellent

Enric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Hanoi Genial Hotel on 30 Aug,2019
Dear Enric, Thank you very much for your best rating. We're happy to know that our hotel services have met your expectation. We do hope to welcome you back one day. Have a great time!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Hanoi Genial Hotel Team on 19 Aug,2019
Thank you very much for your best rating. We hope to welcome you back Genial Hotel one day to experience our better services. Have a great day!

10/10 Excellent

Estella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Amazing! This hotel is very modern and clean, definitely worth of your money. Near the old quarters, also many other attractions are in a walking distance. Very good service and friendly staff. Also breakfast is included and it was good.
Stayed 3 nights in Jul 2019
Response from Hanoi Genial Hotel on 24 Jul,2019
Dear Estella, Thank you very much for your such a great review. Thanks for enjoying your stay here with us due to central location, clean and modern hotel , friendly staff, good breakfast and services. We do hope that Hanoi Genial Hotel would be your choice again for your next trip in Hanoi.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the staff are very polite and bearing with smile. We can communicate directly because they can speak English especially people in the reception area.
Stayed 2 nights in Jul 2019
Response from Hanoi Genial Hotel Team on 18 Jul,2019
Dear Our valued guest, Thank you very much for your great feedback. We are so happy to know that you love your stay here with our polite and bearing with smile staff. It's our honor to welcoming you to Hanoi Genial Hotel and experiencing our services. We hope to have chance welcoming you back soon.

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Don't be put off by the warren of narrow alleys to get to the hotel. Once you're there, you'll be welcomed by excellent staff and very comfortable rooms. The staff genuinely have your best interests at heart and go above and beyond to help you. Breakfast is amazing, put together by three wonderful staff who were a pleasure to spend time with. Even when I left earlier than the official breakfast start time, I was provided with a huge bag of supplies and then walked to my taxi. Stay here if you value staff integrity! :)
Stayed 3 nights in Jul 2019
Response from Hanoi Genial Hotel - CS on 12 Jul,2019
Dear Gemma, Thank you very much for such a lovely hotel. We are delighted to know that you did enjoy your stay with us and felt satisfied with our excellent staff and comfortable rooms. Hope to see you again soon at Hanoi Genial Hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me check in early. Nice breakfast and very friendly and helpful staff close to everything you wanted could not find any fault. Thank you
Stayed 4 nights in Jun 2019
Response from Hanoi Genial Hotel - CS on 6 Jul,2019
Dear our valued guest, Thank you very much for your such a great review. We are delighted to know that you had a great time at Hanoi Genial Hotel. We always strive our best to offer the best services possible, so if we have room available, we are willing to offer early check in. Thanks again for using nice words for us. Our friendly and helpful staff will continue our best efforts to offer nice breakfast and everything possible to make our guests happy. Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Hanoi Genial Hotel - CSM on 13 Jun,2019
Thank you very much for your excellent rating. We do hope to have chance welcoming you back Hanoi Genial Hotel one day!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great hotel
Great stay! Great location, delicious breakfast, and very kind and helpful staff. Only downside was the room had no windows.
Stayed 3 nights in Jun 2019
Response from Hanoi Genial Hotel - CSM on 6 Jun,2019
Thank you very much for leaving us a great feedback Jeff. Thanks for being our lovely guest. We're very honor since you loved our great location, delicious breakfast and avery kind and helpful staff. We are also sorry since our superior rooms have no windows. Next time, when you return, we will offer you the deluxe one that has window. Thanks again!

10/10 Excellent

Jun, Toronto, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staffs. Nice and big room. Very clean. Great breakfast.
Stayed 2 nights in May 2019
Response from Hanoi Genial Hotel - CSM on 27 May,2019
Dear Jun, Thank you very much for your great feedback. We're so happy since our hotel services have met your expectation. We look forward to have chance welcoming you back Hanoi Genial Hotel soon to experience our better services. Have a great day!

10/10 Excellent

Verified traveller

Liked: Cleanliness
Really great value here, staff was friendly, things neat and clean
Stayed 1 night in May 2019
Response from Hanoi Genial Hotel - CSM on 27 May,2019
Thank you very much for your such a lovely feedback. Thanks for enjoying our hotel services. We look forward to have chance welcoming you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean with nice rooms and exceptional staff. Would reccomend out of the places i stayed in Hanoi.
Stayed 2 nights in May 2019
Response from Hanoi Genial Hotel - CSM on 22 May,2019
Dear our valued guest, Thank you very much for leaving us your such a lovely feedback. We look forward to welcoming you back soon!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good value hotel. I would have stayed longer but they were fully booked
Stayed 1 night in May 2019
Response from Hanoi Genial Hotel - CSM on 22 May,2019
Thank you very much for leaving us your great feedback. It's our honor to serving you here at Hanoi Genial Hotel. Thanks again for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Hanoi Genial Hotel - CSM on 6 May,2019
Thank you for your feedback, our dear. We hope to have chance welcoming you back Hanoi Genial Hotel in the near future. Have a good day!

10/10 Excellent

Eamon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Hanoi Genial Hotel - CSM on 17 Apr,2019
Dear Eamon, Thank you very much for your best ranking. We are so proud of being able to your base in Hanoi. Luckily you did enjoy your stay here with us. Your such a great ranking gives us a big motivation to work hard and bring the better services to the upcoming guests. We do hope to have a chance welcoming you back soon!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The location was good, breakfast was ok. Staff are very friendly. However our room have water supply shortage on the second night, it was quite frustrated as we were dirty and exhausted (back from halong bay one day trip). The issue affected our schedule and mood for that night.
Stayed 3 nights in Apr 2019
Response from Hanoi Genial Hotel - CSM on 15 Apr,2019
Dear Our valued guest, Thank you very much for your feedback. We are so sorry for water issue happening on the second nice when you are coming back from Ha Long trip. Our staff did make mistake by turning off the Water Pumps and just realize when you back. We were resolved right away. We are sorry again cause it affected your schedule and mood for that night. Please accept our apologies. We hope to welcome you back one day!

10/10 Excellent

jeffrey, Torquay, Devon, England

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the stars of this hotel. They're so pleasant and helpful. Arriving early in the morning the hotel frontage looks far from impressive, being narrow and straddled either side by small shops, but once inside it was bright and shiny. The location is Ideal, being close to the street market, shops and restaurants. Many places of interest are within walking distance.
Stayed 3 nights in Apr 2019
Response from Hanoi Genial Hotel - CSM on 12 Apr,2019
Dear Jeffrey, Thank you so much for such a sweetie review. It's our pleasure to know that you love your stay here, especially the pleasant and helpful staff that are stars of the hotel. Your feedback has given to us a big motivation to work hard and offer the better services to the upcoming guests. Thank you again for choosing Hanoi Genial Hotel between many others in the Old Quarter. We look forward to welcome you back one day!

10/10 Excellent

Magnus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area is a bit noisy but overall the beds are comfortable. I thought the buffet provided for breakfast was good, especially the fruit and lemon pancake option. One thing that could be improved, however, was the limited variety of meat to pair with the noodles and rice. Overall, this was a nice property to stay in and I was able to use it as a good place to rest after several day trips from Hanoi to other environments like Ha Long Bay and Ninh Binh.
Stayed 4 nights in Mar 2019
Response from Hanoi Genial Hotel - CSM on 9 Apr,2019
Dear Magnus, We would love to say thank you very much for such a lovely review. Yeah we are located in a quite busy area of Hanoi Old Quarter but it is also easy to access to the famous tourist sites and food area. Thanks for enjoying our comfortable bed and buffet breakfast. We will pay attention to the variety of meat to pair with the noodles and rices. Thank you again for your suggestion. We hope to welcome you back Hanoi Genial Hotel on your next trip in Hanoi!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Hanoi Genial Hotel - CSM on 5 Apr,2019
Thank you for the best rating!

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars, Excellent Location
The location is perfect, the room simple but modern with a comfortable bed, good air conditioner and a good size TV with many English channels. The breakfast was superb and the staff just amazing. Always smiling and ready to help. Highly recommended!!
Stayed 2 nights in Mar 2019
Response from Hanoi Genial Hotel - CSM on 23 Mar,2019
Dear Alvaro, Thank you very much for your such an excellent review. Yes, our hotel is located in central location that is very easy to access to famous Ho Chi Minh complex, Thang Long Royal Citadel, Hoan Kiem Lake, West Lake, Old Quarter Night market,....within walking distance. And we hope that it comes with our best efforts will offer the best services possible to the guests. Thank you for recommending us. Looking forward to welcoming you back soon!

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Hanoi Genial Hotel - CSM on 11 Mar,2019
Than you very much for giving us the best ranking. Thanks for enjoying your stay at Hanoi Genial Hotel!