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Reviews of Hanoi La Selva Central Hotel

3.5 out of 5
Hanoi La Selva Central Hotel
90 Cau Go, Hang Bac, Hoan Kiem, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 63 out of 81 reviews" "
Rating 8 - Good. 12 out of 81 reviews" "
Rating 6 - Okay. 3 out of 81 reviews" "
Rating 4 - Poor. 2 out of 81 reviews" "
Rating 2 - Terrible. 1 out of 81 reviews" "

9.4/10

Cleanliness

10/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Mr Jackie Lee and his team went above and beyond with the help and information they gave us, could not have done anything more!! We had read the reviews and we are two of many people that have been lucky to have been so fortunate to have this kindness given at the start of our travels in Vietnam. The hotel clean and comfortable with a good choice of breakfast options. A prefect stay and we would highly recommend it!!
Stayed 4 nights in Mar 2024

6/10 Okay

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately during my stay of 3 days i was sick. The staff were most accommodating in allowing a late check out and arranged my taxi to airport. The breakfast service was excellent. I only wish there had of been a kettle in the room to make a hot drink.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nurshaqilah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and the manager is so helpful. The room is quiet small for us but it was okay. Its close to every main attractions
Stayed 3 nights in Feb 2024

10/10 Excellent

Ariana

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staffs at La Selva was wonderful & helpful. We stayed for 8 days & had a wonderful time. There are complimentary breakfast available every morning. The hotel is literally in the center of everything so you could walk everywhere.
Stayed 8 nights in Jan 2024

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A breath of serenity
Hotel staffs are always welcoming and helpful: allowing earlier check at 6am. It meant the world to me after such a long bus ride that was too crammed. Breakfast is ok. You can order eggs and a bowl of pho from the kitchen. I would come here again because of the location and the staff here.
Stayed 1 night in Dec 2023

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The location was fantastic, the staff was very friendly and helpful, and the rooms were great! Bonus price for the yummy breakfast as well! I would highly recommend this place to stay in Hanoi.

10/10 Excellent

Faizal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
All the staff were very friendly and its in a awesome location. Jackie was super helpful and got us a better deal on our tour than outside the hotel. Definitely recommend this hotel!
Stayed 4 nights in Nov 2023

2/10 Terrible

Kim

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel location is very good but the hotel itself is outdated, standard room are extremely small not qualified as a standardized size, elevator barely fit 2 average sz adults even though tge location is good qe not kot come back nor would recommended it to anyone
Stayed 1 night in Nov 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at La Selva Central Hotel. Conveniently located near the lake, and in the Old Quarter, close to everything including restaurants, shopping, the puppet theatre, the French Quarter. The rooms are clean and comfortable, and it includes a very good breakfast. The staff are wonderful! Nothing is too much trouble. They are friendly, polite, and extremely helpful. The manager, Mr Jackie, is always available via WhatsApp. He organised wonderful tours for us and even checked in with us while we were away to make sure everything was ok. We would definitely stay here again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel probably could use a little freshen up… but it is outstanding with friendliness, efficiency and services … all wonderful , side trips, breakfast , money exchange , a/c , coffee pot …. But absolutely the best … concierge ‘Jackie Le’ I’m retired world traveler last 25 years … never meet anyone better at their job… way above the call of duty
Stayed 4 nights in Nov 2023

10/10 Excellent

G Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackie Lee was so helpful and made our stay with them amazing. The staff is incredible and very attentive to all your needs and always call you by name. A definite A for the staff of this property!
Stayed 3 nights in Nov 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a wonderful location near the lake, puppet theatre and other attractions. The staff are so lovely. Manager Jackie and his team will do everything they can to help you have a wonderful stay in Hanoi. The rooms are clean and comfortable, but it is the staff that makes this property stand out. Wonderful. Would stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Ursell

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We really enjoyed our stayed and everybody is very helpful especially their hotel manager Jackie.
Stayed 6 nights in Sep 2023

10/10 Excellent

nopadol

Stayed 1 night in Aug 2023

10/10 Excellent

STEPHEN

Stayed 2 nights in Aug 2023

10/10 Excellent

shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff make us feel super welcome and so helpful
Stayed 1 night in Jun 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and easy to walk to lake. Staff were fantastic, breakfast on top floor really good choices.
Stayed 3 nights in Mar 2023

8/10 Good

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a very good location to old quarter. It is right in the heart of the touristy area for shopping in the market, being close to old quarter and french quarter. Staff were very helpful, English was spoken, staff would go a step beyond to help us.
Stayed 1 night in Oct 2022

10/10 Excellent

Mauro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Selva central is conveniently located in the heart of the old quarter. However taxi or grab can be easily hauled from location. Breakfast on site had very options (Vietnamese and western) and we overall enjoyed everything we tried. Lastly, staff was very courteous and helpful. Definitely recommend.
Stayed 1 night in Sep 2022

10/10 Excellent

Ann Mariam

Liked: Staff & service, amenities, property conditions & facilities
Staff is wonderful!!
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are fantastic nothing is too much and they were so friendly and informative from the minute we walked in. The rooms as tidy and comfortable the decor is a tad rough around the edges but the room was clean and tidy. The amenities in the hotel are all you need. The location is fantastic close walk to everything and right by the lake for easy direction. Breakfast was made fresh on request and the staff very friendly. This is a fantastic value for money hotel and would return
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay from start to finish! Very attentive and kind staff, central location, tasty breakfast. Would definitely stay here again!
Stayed 4 nights in Feb 2020
Response from Raymond on 15 Feb,2020
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely small hotel in great location
This hotel is perfectly placed for exploring the old quarter. Although the rooms are compact, they are clean and comfortable and have everything you need. They provide free water and snacks each day and the hotel staff were all fantastic - they were really helpful and recommended good tours of the city. Nothing was too much trouble.
Stayed 3 nights in Jan 2020
Response from Raymond on 10 Feb,2020
This hotel is perfectly placed for exploring the old quarter. Although the rooms are compact, they are clean and comfortable and have everything you need. They provide free water and snacks each day and the hotel staff were all fantastic - they were really helpful and recommended good tours of the city. Nothing was too much trouble.

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Rooms are all new and very comfortable. Staff are really friendly.
Stayed 1 night in Jan 2020
Response from Raymond on 30 Jan,2020
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

loc

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very friendly staff, good service, clean room.
Stayed 3 nights in Jan 2020
Response from Raymond on 30 Jan,2020
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Exceptional service. Ki and Lily were so friendly and helpful. All staff were helpful and friendly.
Stayed 1 night in Jan 2020
Response from Raymond on 16 Jan,2020
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who went out of their way. Everything in Hanoi is close by.
Stayed 2 nights in Dec 2019
Response from Raymond on 7 Jan,2020
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

Krissy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than a 5 star hotel - Perfection!
The service was excellent. The staff were helpful and knew us by name. They added personal touches to and made it feel like a 5 star hotel. Attention to detail was outstanding. They provided us a full guide of their favourite places to see and eat as well as a guide to Hoi An where we were headed next. They were helpful and thoughtful of all our needs. The hotel was beautiful and absolutely spotless. This hotel is better than any 5 star hotel I’ve stayed in and the location is perfect.
Stayed 4 nights in Dec 2019
Response from Raymond on 3 Jan,2020
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionnel hôtel !!! Très propre, très original ! Le petit déjeuner est exceptionnel ... nous on a du partir a 3h du matin pour prendre l’avion, ils nous avaient préparé des sandwiches pour partir... ils n’ont qu’un objectif, nous rendre service, nous aider à visiter, et faire qu’on se sente bien dans leur hôtel , et c’est réussi !! Très bien situé dans le vieux quartier.... le bonheur...
Stayed 3 nights in Nov 2019
Response from Raymond on 16 Dec,2019
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Hanoi La Selva were brilliant, in particular Lily on the front desk was super helpful. They really made our stay amazing, be it greeting you by name, the bell hop was always on hand to open and close the door and the breakfast staff were very attentive but at the same time not overpowering. The location for this hotel is great, right in the middle of the old quarter. Due to its location the rooms were expectadly on the smaller side but that didnt bother us as we spent most of our time out exploring! We will definitely stay here next time we visit Hanoi!!!
Stayed 1 night in Oct 2019
Response from Raymond on 16 Dec,2019
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019
Response from Raymond on 16 Dec,2019
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, unique rooms. Also very good location for Hanoi old quarter
Stayed 1 night in Sep 2019
Response from Raymond on 16 Dec,2019
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Very friendly and helpful staff. Gave us a nice coffee gift when we left. Hotel is in a prime location close to the lake and within walking distance to bars and restaurants. The rooms were clean and had a great selection TV and movies to watch when you want some down time. Only drawback I would say is that the rooms are on the small side. The hotel is quite narrow. The bed was comfortable. Wasn't enough room for a nightstand beside the bed on a elevated platform. Kinda had to walk over the bed to get up. Add two backpacks into the room and it was a bit cramped. All in all it was more than comfortable for our two night stay. A older person may have trouble getting up as the bed is a mattress on a platform so you’re only a mattress thickness off the floor
Stayed 2 nights in Sep 2019
Response from Raymond on 16 Dec,2019
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great Hotel, the staff is absolutely amazing! Highly recommended it !!
Stayed 1 night in Sep 2019
Response from Raymond on 15 Sept,2019
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Apparently newly opened. Friendly and dedicated staff.
Stayed 2 nights in Aug 2019
Response from Raymond on 14 Aug,2019
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The helpful staff could not do enough sorted trip to Ha Long bay
Stayed 3 nights in Jul 2019
Response from Raymond on 27 Jul,2019
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

G

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this hotel is its central location. It is literally steps away from the night market which takes place on Friday, Saturday and Sunday evenings. It is also just opposite a Circle K (convenience store) and a walking distance from the main attractions in Hanoi.
Stayed 3 nights in Jul 2019
Response from Harry on 25 Jul,2019
Thank you so much for your comment. We do hope that you would have a beautiful and comfortable time at our hotel. Hope to see you next time in Hanoi.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Harry on 25 Jul,2019
Thank you so much. We do hope that you would have a beautiful time in our hotel.

10/10 Excellent

torwai, ChiangMai,Thailand.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome !! The Staff were all very friendly and helpful during my stay.
Stayed 2 nights in Jul 2019
Response from Harry on 21 Jul,2019
Thank you so much for so kind feedback. We do hope our hotel become your home away from home in Hanoi. We hope to see you next time at our hotel in Hanoi.

10/10 Excellent

Akos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel with friendly staff
Hotel staff was very friendly, rooms were small but cosy and clean with all necessary items. The location is also great. The only minor negative thing, was that when you leave the key the minibar and AC also looses power so they won't keep the room or your drinks cold. Everything else was great I can highly recommend this hotel.
Stayed 2 nights in Jul 2019
Response from Crist Nguyen on 17 Jul,2019
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was in a great location with friendly and helpful staff! Billie at the front desk made sure we knew everything about Vietnam; he set us up with a travel map and recommendations. In addition, the staff gave us a gift at check out. Would stay again and highly recommend!
Stayed 1 night in Jun 2019
Response from Crist Nguyen on 8 Jul,2019
Thank you so much for staying with us and spending a few minutes of your precious time sharing your experience here. It was such a huge pleasure to serve you this time. Hopefully, we will have another chance to welcome you in the nearest future!

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Rosie Vu Assistant Manager on 19 Jun,2019
thank you

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and friendly. Customer service experience is amazing
Stayed 2 nights in May 2019
Response from Rosie Vu Assistant Manager on 19 Jun,2019
thank you

10/10 Excellent

Keng Hwee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
Fantastic
Stayed 2 nights in May 2019
Response from Rosie Vu Assistant Manager on 19 Jun,2019
thank you

10/10 Excellent

Keng Hwee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service, one of the best!
Got moved to the sister hotel, Hanoi La Selva as the new hotel is not yet ready. Excellent service, one of the best! The staff are so helpful in everything - helping to confirm on my personal booking of activities so that everything runs smoothly and correct messages are sent across. Definitely recommend and will stay here again the next time I am in Hanoi.
Stayed 1 night in May 2019
Response from Crist Nguyen on 22 May,2019
Thank you so much for spending a few minutes of your time sharing true experience about our accommodation. It is such a pity that we missed a chance to welcome you at Hanoi La Selva Central hotel. I feel so happy that you were fully satisfied with our hotel sister. Hopefully, we will have another chance to welcome you in the nearest future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. Great service and gave my Husband and I a very memorable trip. Very appreciative!
Stayed 1 night in May 2019
Response from Crist Nguyen on 11 May,2019
Thank you so much for spending a few minutes of your precious time sharing experience at Hanoi La Selva Central Hotel. We are much appreciated for your honest feedback which will help us a lot in continuing improving our quality of service. Hopefully, we will have another chance to welcome you in the nearest future!

8/10 Good

Kazuya, Nagahama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
　旧市街に立地で、空港からの86番バス停から徒歩圏内。何よりもスタッフの気配りが良い。朝食はオーダー制で、メニュー豊富で美味しい。
Stayed 4 nights in Feb 2024

10/10 Excellent

kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Wing Chi

Stayed 4 nights in Nov 2023