Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

Dear Sir & Madam, Warmest greetings from Hanoi Lheritage Diamond! Thank you very much for your stay with us and looking forward to welcome you to Hanoi Lheritage Hotel soon. Hotel Manager,

Dear Mr/Ms Hatton Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sales team

Dear Sir/Madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

Dear Mr Geir-Olav On behalf of L’Heritage Team, I would like to thank you very much for having chosen us for your recent stay in Hanoi and for taking the time to review us We are happy to know that you had such a wonderful experience at our hotel, especially, that you enjoyed your room, bed and the view. We would also like to share your comments about services to our staff - I am sure they will be inspired by your kind remarks. Once again, many thanks for your nice comments. We look forward to welcoming you back to L’Heritage Diamond soon. Best regards, Van Anh Sales department

Dear Mr. Loc, Thank you for choosing Hanoi L’heritage Diamond & Spa hotel for your stay in Hanoi and for reviewing our hotel on this website. I am also deeply regretful that you were not happy with your stay due to the room conditions, Our hotel room in Hanoi Old Quarter is the biggest room in Old Town, and we have many kind of room you can choice, your room you booked is the smallest in my hotel. Next time Our team will definitely be more attentive to all the matters you mentioned to make sure that this would no longer happen to you and other guests. ( your room will be upgraded to bigger one ). Once again, thank you for your review and we wish that you would continue giving us your support. Thank you very much!!!

Dear value guest Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with our colleagues, especially Mr Emmanuel's team. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sales team

Dear sir/madam On behalf of L’Heritage Team, I would like to thank you very much for having chosen us for your recent stay in Hanoi and for taking the time to review us We are happy to know that you had such a wonderful experience at our hotel, especially, that you enjoyed your room, bed and the view. We would also like to share your comments about services to our staff - I am sure they will be inspired by your kind remarks. Once again, many thanks for your nice comments. We look forward to welcoming you back to L’Heritage Hanoi soon. Best regards, Van Anh

Dear Valued Guest, Thank you for choosing our hotel and for taking time to share your experience with us! Please accept our sincere apologies for the disappointment and inconvenience which was caused by unsatisfactory service during your visit. At our hotel, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence. If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made. We wish you a beautiful day and an overall amazing experience holiday in Hanoi. Best regards, Sale Team

Dear Valued Guest Thank you so much for your inspired review about our hotel. I am delighted to know that you were impressed by the hotel's facilities and services. One of our mission is exceeding guest's expectation. It is with your feedback, my team and I are encouraged to do more to ensure our guest a memorable experience at the hotel. I hope that you will have another chance to come back our hotel in the nearest future. I and my team look forward to welcome you again. Many thanks and best regards, Minh Thu Sale Team

Dear Valued Guest, Thank you for sharing your experience. I am glad to know that you were impressed by the hotel services and facilities. My team and me truly appreciate your feedback. We hope that you will return to our hotel in the nearest future. We look forward to welcome you soon. Many thanks and best regards, Minh Thu Sale Team

Dear Valued Guest, Thank you for having chosen our hotel for your recent visit to Hanoi, and for sharing your valuable feedback on I am glad to know that you had a pleasant experience staying with us, and particularly enjoyed the hotel's facilities, design and the hospitality from our colleagues. Your kind words have been shared with the whole team. Once again, thank you very much for your patronage, and I look forward to welcoming you back to our hotel, in the not so distant future. Many thanks and best regards, Minh Thu Sale Team

Dear Valued Guest, At our hotel, we take great pride in making all valued guests feel special, and what you have shared truly inspires us to continue to do our best. Thank you for having chosen our hotel for your recent visit to Hanoi, and sharing your valuable feedback with us on I am glad to know that you had a pleasant stay and especially enjoyed the services and hospitality from our colleagues. We are very proud of our wonderful team who always strives to provide the best, most memorable experience to all valued guests like themself. What you have shared truly inspires us to continue to do our best; and your kind words have been shared with the whole team. Many thanks and best regards, Sale Team

Dear Valued Guest, Thank you very much for having chosen to our hotel and for sharing your valuable feedback with us. I am glad to know that you were satisfied with the services during your stay. I would also like to take the opportunity to apologize for any inconvenience that you may have encountered, due to the delayed response and follow-up from our team. Please rest assured that this is certainly not indicative of our usual high standards, and your feedback has been addressed to respective managers so that immediate improvements can be made. I look forward to having the opportunity to welcome you back to our hotel in the not so distant future where the team can make amends. Many thanks and best regards, Minh Thu Sale Team

Dear Valued Guest Thank you so much for your inspired review about our hotel. I am delighted to know that you were impressed by the hotel's facilities and services. One of our mission is exceeding guest's expectation. It is with your feedback, my team and I are encouraged to do more to ensure our guest a memorable experience at the hotel. I hope that you will have another chance to come back our hotel in the nearest future. I and my team look forward to welcome you again. Many thanks and best regards, Minh Thu Sale Team

Dear Valued Guest, Thank you for sharing your experience. I am glad to know that you were impressed by the hotel services and facilities. My team and me truly appreciate your feedback. We hope that you will return to our hotel in the nearest future. We look forward to welcome you soon. Many thanks and best regards, Minh Thu Sale Team

Dear Valued Guest, Thank you for choosing our hotel and for taking time to share your experience with us! Please accept our sincere apologies for the disappointment and inconvenience which was caused by unsatisfactory service during your visit. At our hotel, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence. If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made. We wish you a beautiful day and an overall amazing experience holiday in Hanoi. Best regards, Minh Thu Sale Team

Dear Valued Guest, Thank you for choosing us and the time you have taken to review us. We are delighted to read your comments that highlight many positive aspect of hotel. I am sure that your positive feedback is a great source of motivation for my entire team and I will be sure to share your comments with the team. Thank you again for your supports and we look forward to welcoming you back to the hotel in the near future. Many thanks and best regards, Minh Thu Sale Team

Dear Mr/Ms Anonymous Thank you very much for choosing L’Heritage Diamond as your "Home away from home" and for your great review, especially your nice comments about our Team members. We are delighted to know that you really enjoyed your stay with us. Your positive comments will be shared with the whole team to further support our aim to deliver exceptional service and to create treasured memories for our valued guests. Once again, our most sincere thanks you for your feedback. We wish to see you again in L’Heritage Hotel soon. Warm regards Van Anh

Dear Valued Guest, Thank you for choosing us and the time you have taken to review us. We are delighted to read your comments that highlight many positive aspect of hotel. I am sure that your positive feedback is a great source of motivation for my entire team and I will be sure to share your comments with the team. Thank you again for your supports and we look forward to welcoming you back to the hotel in the near future. Many thanks and best regards, Minh Thu Sale Team

Dear Mr/Ms Norman Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

Dear Mr/Ms Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

Dear Mr/Ms Anonymous Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

Dear Mr/Ms Anonymous On behalf of L’Heritage Team, I would like to thank you very much for having chosen us for your recent stay in Hanoi and for taking the time to review us We are happy to know that you had such a wonderful experience at our hotel, especially, that you enjoyed your room, bed and the view. We would also like to share your comments about services to our staff - I am sure they will be inspired by your kind remarks. Once again, many thanks for your nice comments. We look forward to welcoming you back to L’Heritage Diamond soon. Best regards, Van Anh

Dear Valued Guest Thank you so much for your inspired review about our hotel. I am delighted to know that you were impressed by the hotel's facilities and services. One of our mission is exceeding guest's expectation. It is with your feedback, my team and I are encouraged to do more to ensure our guest a memorable experience at the hotel. I hope that you will have another chance to come back our hotel in the nearest future. I and my team look forward to welcome you again. Many thanks and best regards, Minh Thu Sale Team

6. Dear Valued Guest, Thank you for sharing your experience. I am glad to know that you were impressed by the hotel services and facilities. My team and me truly appreciate your feedback. We hope that you will return to our hotel in the nearest future. We look forward to welcome you soon. Many thanks and best regards, Minh Thu Sale Team

Dear Valued Guest Thank you so much for your inspired review about our hotel. I am delighted to know that you were impressed by the hotel's facilities and services. One of our mission is exceeding guest's expectation. It is with your feedback, my team and I are encouraged to do more to ensure our guest a memorable experience at the hotel. I hope that you will have another chance to come back our hotel in the nearest future. I and my team look forward to welcome you again. Many thanks and best regards, Minh Thu Sale Team

8. Dear Valued Guest, Thank you for having chosen our hotel for your recent visit to Hanoi, and for sharing your valuable feedback on I am glad to know that you had a pleasant experience staying with us, and particularly enjoyed the hotel's facilities, design and the hospitality from our colleagues. Your kind words have been shared with the whole team. Once again, thank you very much for your patronage, and I look forward to welcoming you back to our hotel, in the not so distant future. Many thanks and best regards, Minh Thu Sale Team

9. Dear Valued Guest, At our hotel, we take great pride in making all valued guests feel special, and what you have shared truly inspires us to continue to do our best. Thank you for having chosen our hotel for your recent visit to Hanoi, and sharing your valuable feedback with us on I am glad to know that you had a pleasant stay and especially enjoyed the services and hospitality from our colleagues. We are very proud of our wonderful team who always strives to provide the best, most memorable experience to all valued guests like themself. What you have shared truly inspires us to continue to do our best; and your kind words have been shared with the whole team. Many thanks and best regards, Sale Team

9. Dear Valued Guest, At our hotel, we take great pride in making all valued guests feel special, and what you have shared truly inspires us to continue to do our best. Thank you for having chosen our hotel for your recent visit to Hanoi, and sharing your valuable feedback with us on I am glad to know that you had a pleasant stay and especially enjoyed the services and hospitality from our colleagues. We are very proud of our wonderful team who always strives to provide the best, most memorable experience to all valued guests like themself. What you have shared truly inspires us to continue to do our best; and your kind words have been shared with the whole team. Many thanks and best regards, Sale Team

7. Dear Valued Guest Thank you so much for your inspired review about our hotel. I am delighted to know that you were impressed by the hotel's facilities and services. One of our mission is exceeding guest's expectation. It is with your feedback, my team and I are encouraged to do more to ensure our guest a memorable experience at the hotel. I hope that you will have another chance to come back our hotel in the nearest future. I and my team look forward to welcome you again. Many thanks and best regards, Minh Thu Sale Team

1. Dear Valued Guest, Thank you for choosing our hotel and for taking time to share your experience with us! Please accept our sincere apologies for the disappointment and inconvenience which was caused by unsatisfactory service during your visit. At our hotel, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence. If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made. We wish you a beautiful day and an overall amazing experience holiday in Hanoi. Best regards, Sale Team

6. Dear Valued Guest, Thank you for sharing your experience. I am glad to know that you were impressed by the hotel services and facilities. My team and me truly appreciate your feedback. We hope that you will return to our hotel in the nearest future. We look forward to welcome you soon. Many thanks and best regards, Minh Thu Sale Team

Xin chào! Greeting from Hanoi L' Heritage Diamond Hotel and Spa, Thank you for sharing your experience. I am glad to know that you were impressed by the hotel services and facilities. We truly appreciate your feedback. We hope that you will return to our hotel in the nearest future. We look forward to welcome you soon. All the best wishes from Hanoi L' Heritage Diamond Hotel and Spa Best regards, Trang Nghiem