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Reviews of Hanoi Lotus Boutique Hotel

3.5 out of 5
Hanoi Lotus Boutique Hotel
2 Hoi Vu Street, Old Quarter, Hoan Kiem, Hanoi, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 904 out of 1035 reviews" "
Rating 8 - Good. 66 out of 1035 reviews" "
Rating 6 - Okay. 36 out of 1035 reviews" "
Rating 4 - Poor. 14 out of 1035 reviews" "
Rating 2 - Terrible. 15 out of 1035 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Boon Fei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
clean, day time receptionist nice, location ok
Stayed 2 nights in Mar 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Older hotel but well kept. Breakfast in another hotel. Room small but adequate. Friendly staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Donald

Stayed 2 nights in Apr 2024

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. Staff at front desk amazing and very helpful. Breakfast adequate even if in adjoining hotel. Room cleaning staff do a good job. Overall a positive experience.
Stayed 6 nights in Mar 2024

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

sterling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so nice and helpful!

8/10 Good

John

Liked: Cleanliness
Friendly staff, good location, nice room
Stayed 2 nights in Mar 2024

10/10 Excellent

Nadina

Travelled with family
Liked: Amenities
Great location, awesome staff - they made us up a breakfast to go when they found out we were checking out prior to the start of their breakfast. The staff also book us an airport transfer at the same price as Grab and then helped retrieve a forgotten bag from the same taxi! The balcony was huge, wished we had more time there!
Stayed 1 night in Mar 2024

6/10 Okay

Hirendra

Disliked: Amenities
Stayed 1 night in Mar 2024

10/10 Excellent

Janyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was clean. Location is awesome. Walking distance to the old quarter, street food, lake and shopping. Very well located indeed.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service
The room we were allocated did not have any windows or balconies.
Stayed 5 nights in Mar 2024

10/10 Excellent

Alli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for several days while visiting Hanoi and loved this hotel! It was centrally located and an easy walk to all major attractions. The hotel room was comfortable and clean and the daily breakfast was delicious and had a ton of food options. The staff was the true standout - everyone was so helpful and welcoming. Highly recommend!

6/10 Okay

Hayley

Travelled with family
Liked: Staff & service
Disliked: Amenities
Good location . Staff were very friendly and went the extra mile. The taxi didn’t turn up to collect us and they undercut the Grab we got on the way back. Room was a bit shabby but bed comfortable and you could hear people in the bath room next door. The breakfast is at another restaurant and was a nice addition. Good base but not luxury.
Stayed 3 nights in Mar 2024

10/10 Excellent

Dawnel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted a true, authentic, old town experience where we could walk and enjoy the area. We wanted a balcony and city watch, while requiring above average standards. The hotel exceeded our expectations and then after check out, I realized I left my jacket in the closet, and the front office manager communicated with me, and went over and above to send me my jacket to Saigon. This gesture has renewed my faith in humanity! This woman demonstrated the true spirit of hospitality, professionalism, and compassion. I am so grateful for her leadership!!
Stayed 1 night in Mar 2024

6/10 Okay

David, Portland

Travelled with family
Liked: Staff & service
Included breakfast was great, rooms looked much nicer in pictures
Stayed 2 nights in Mar 2024

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable.
Stayed 4 nights in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A mixup over the bed selection, a single king size was provided when two twins were requested, was the only negative of the experience. The location is fantastic with easy access to major landmarks and the desk staff were helpful and spoke English well.
Stayed 5 nights in Mar 2024

8/10 Good

ANGIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Restroom need to remodel
Stayed 1 night in Feb 2024

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The shower was hard to get the temperature right and our room window looked out into the hallway and was open so it felt a little insecure. When we closed the window they opened it again. The breakfast was excellent and plentiful but in a different hotel around the corner. Overall very good value.
Stayed 3 nights in Mar 2024

6/10 Okay

Tom

Travelled with partner
Liked: Cleanliness, staff & service
Staff are very helpful
Stayed 2 nights in Feb 2024

6/10 Okay

Arsentrina

Stayed 3 nights in Feb 2024

8/10 Good

Edgar Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Buffet breakfast was served at another hotel 2 mins from the Lotus Botique hotel.
Stayed 3 nights in Feb 2024

10/10 Excellent

Thomas, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get any VIP upgrade
Stayed 1 night in Feb 2024

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities
Comfortable, no-frills, affordable option for a short (1-2 night) stay in Hanoi. Photos are accurate but may not reflect some of the wear and tear on the room (e.g., a few cracked tiles in shower floor). Everything functioned fine, just not brand new anymore. The bed was comfortable with a great mattress and non-synthetic sheets (so you don’t get as sweaty). Strong AC unit in the room kept us nice and cool. Hot water right away out of sink and shower. Room was clean with simple amenities (small bottled water, toothbrush, shower products, etc) that met our needs. Great staff at reception, very polite and helpful getting us a taxi to the airport which arrived promptly and was a good price. Would stay again for a short trip due to location and price! Just three things to know before booking: 1) Website mentions soundproofed rooms, and maybe others are, but I don’t believe ours (on the second floor) was; it was quiet at night but there was a lot of noise from what sounded like a nearby kitchen starting at 6:30am. Not a problem for us since we were up already for an early flight, but consider putting on some white noise if you want to sleep in. 2) Although we’d heard kitchen sounds, breakfast was actually in another hotel 1/2 a block away; the front desk staff kindly escorted us there, and it was simple typical buffet breakfast food (egg, toast, fruit etc). 3) The safe in our room didn’t work. We suspect the batteries died but didn’t inquire as we were only there 1 night.

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Helped organize tours and recommendations.
Stayed 3 nights in Jan 2024

4/10 Poor

Tara

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very noisy, poor condition. Staff were helpful.
Stayed 1 night in Feb 2024

8/10 Good

Su-Feh

Liked: Cleanliness, staff & service, property conditions & facilities
A charming older hotel in a wonderful part of Hanoi. Lovely lovely staff who made me feel at home and taken care of during my two-week stay. I got a room with a balcony and it was spacious, very comfortable, and overlooked a relatively quiet street so it wasn’t too noisy but I could still enjoy the buzz of Hanoi. The bed was very comfortable. There isn’t a desk set up so it is not so easy for travellers who need to work. Other than that, I love this hotel and would come back again.
Stayed 13 nights in Jan 2024

10/10 Excellent

Sarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Doyle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff who took care of everything including changing money and arranging transfers with pricing that was very competitive. Family rooms were great and the breakfast was fine. Would not hesitate to stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the old quarter with staff that are amazing.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel! Ideal location in the heart of Hanoi, near all attractions. The staff is pleasant, friendly, and extremely helpful. Highly recommended!
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Grayson

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was so helpful when we wanted to change our flight

10/10 Excellent

Grayson

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great and the family Terrace room was perfect with lots of space for our kids to play and amazing city views. The hotel team was helpful and so friendly, definitely recommend.

10/10 Excellent

Grayson

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location right in the heart of the old quarter with short walking distance to all the city attractions, great restaurants.

10/10 Excellent

garrison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly and helpful staff, generous breakfast, clean rooms, good value for money.
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epic location and great staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay with friendly staff
The staff was friendly and helpful. When I checked in, I was shown my room and offered a heater (it was cold that night). The room was clean, spacious, and comfortable. There was a nice balcony overlooking the street. I only stayed one night, as I had a tour the next day, but I would definitely recommend this hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable. Air conditioning and the shower was really good. It’s in a good area and close to a lot of restaurants and popular food places. The staff was great and really helpful
Stayed 3 nights in Jan 2024
Response from Jimmy on 29 Jan,2024
Dear Sir/Madam, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Lotus Boutique Hotel.

10/10 Excellent

oliver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy bed and great value.
Response from Jimmy on 29 Jan,2024
Dear Sir/Madam, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Lotus Boutique Hotel.

10/10 Excellent

Sanskrit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, friendly staff
Stayed 2 nights in Jan 2024
Response from Jimmy on 29 Jan,2024
Dear Sir/Madam, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Lotus Boutique Hotel.

8/10 Good

Quynh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, but the walls were very thin. I could hear the conversation of the people in the next room. The staff was nice and helpful. I came to Hanoi when it was pretty cold (12-14C) and the staff brought me a heater to use during my stay. Overall a nice stay.
Stayed 2 nights in Jan 2024
Response from Jimmy on 29 Jan,2024
Dear Sir/Madam, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Lotus Boutique Hotel.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
As usual the pictures are a little deceiving. Pictures show a balcony but not all rooms have balcony. Balcony rooms are double this price. Although heaters aren’t usually used and was an exceptionally cold spell. The room heater didn’t work, but they brought up a portable electric heater. Hot water was exceptionally hot., not complaining. Very courteous and friendly staff. Late checkout was not a problem. They even hold your baggage after checking out, which gives you and extra day for sightseeing 👍
Stayed 2 nights in Jan 2024
Response from Jimmy on 29 Jan,2024
Dear Sir/Madam, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Lotus Boutique Hotel.

10/10 Excellent

Flynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. The staff went above and beyond to help us in anyway they could. From carrying our bags to booking our taxi. They also upgraded us to a fantastic room. Breakfast was also amazing. It’s a lovely hotel, in a great location. Highly recommend
Stayed 2 nights in Dec 2023
Response from Jimmy on 27 Jan,2024
Dear Sir/Madam, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Lotus Boutique Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is perfect for walking to most attractions in the area. Easy walking to great res and nightlife. the staff are excellent and very helpful. The breakfast is very good with a lot of different options.
Stayed 3 nights in Jan 2024
Response from Jimmy on 27 Jan,2024
Dear Sir/Madam, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Lotus Boutique Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem in the heart of Hanoi Old Quarter, with very professional and friendly hotel staff!
Stayed 1 night in Jan 2024
Response from Jimmy on 26 Jan,2024
Dear Sir/Madam, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Lotus Boutique Hotel.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and hotel for the price; but the best of all was the service. Everyone nice making you feel appreciated.
Stayed 1 night in Jan 2024
Response from Jimmy on 26 Jan,2024
Dear Sir/Madam, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Lotus Boutique Hotel.

10/10 Excellent

Sanskrit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel!
Response from Jimmy on 26 Jan,2024
Dear Sir/Madam, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Lotus Boutique Hotel.

10/10 Excellent

Sanskrit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet alley, convenient access to eateries and tourist attractions
Response from Jimmy on 26 Jan,2024
Dear Sir/Madam, Thank you for staying with us. We appreciate your kind feedback and look forward to have you back here again very soon. With warm regards, Hanoi Lotus Boutique Hotel.