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Reviews of Hanoi Paradise Center Hotel & Spa

4 out of 5
Hanoi Paradise Center Hotel & Spa
22/5 Hang Voi Street, Ly Thai To Ward, Hanoi, Hanoi Province

Reviews

8.4

Very good

Rating 10 - Excellent. 57 out of 100 reviews" "
Rating 8 - Good. 21 out of 100 reviews" "
Rating 6 - Okay. 7 out of 100 reviews" "
Rating 4 - Poor. 8 out of 100 reviews" "
Rating 2 - Terrible. 7 out of 100 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Nigel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

LINNETTE

Stayed 4 nights in Jan 2024

2/10 Terrible

Celine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

4/10 Poor

Michael

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was a disappointment. The photo's exaggerate things as does the description of the rooms. Executive with a street view is actually a small room with a window that views a wall. The staff did there best to offset the false expectations and I am appreciative of that.
Stayed 1 night in Feb 2024

2/10 Terrible

KAREN

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was very small and bed was very uncomfortable. Linens were torn and very strange room layout. Not at all like the photos. Hotel was very difficult to find as it’s at the end of a narrow alley. We booked for 3 nights and only stayed for one. They refused to refund us for the 2 nights we didn’t stay. For the price, there are plenty of much better options nearby. Just don’t book here. Not worth the headache.

4/10 Poor

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were friendly. However, hotel should really do more on its cleanliness. There were many drain files and the toilet does not smell good.
Stayed 3 nights in Nov 2023

4/10 Poor

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, however the toilets were super small! Room was of an acceptable size, bed was big but toilets were not well done. Not sure if it was because of some drainage issues, but the toilet had a smelly/rotten vegetables smell.
Stayed 1 night in Nov 2023

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot in Hanoi. The service was great from the moment we checked in until we left. The staff were really friendly and helped us make sure we made our tour the next morning without any hassle. Room was spacious and clean, would stay again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a great hotel, would definitely recommend. The staff are amazing as well
Stayed 2 nights in May 2023

10/10 Excellent

Titto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing Lee, Kang, Toni were amazing !! I would come back again !
Stayed 2 nights in Apr 2023

2/10 Terrible

Varsha

Travelled with group
Terrible location
The location is terrible specially if you are on your own. Felt unsafe so found another hotel to stay on the very same day. The entrance is in an alley way which is narrow and unsafe
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly and helpful staff. We arrived amidst the second wave of Covid-19 panic in Vietnam (where new cases were mainly foreigners), but we experienced no prejudice and we have to commend the team for this. Room was small but normal for Hanoi standards, and bed was comfortable. Breakfast selection was good too, and you're able to order freshly cooked complimentary items off the menu. (Tip: go for the spring rolls!) Keep in mind the property is down a tight alleyway, so cars are only able to park on the main road. You can request for a porter to help with heavy luggage.
Stayed 1 night in Mar 2020

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took amazing care of us - beautiful new hotel.
Even while travelling at a time when the world is topsy-turvy, the GM and his staff were welcoming, concerned about our happiness and health and did everything possible to be reassuring and responsible for the guests under their care. The hotel is new, beautiful, stylish and clean. Rooms are lovely. Breakfast was plentiful with good coffee and a great variety of tasty items. Location perfect for the sites - very walkable.
Stayed 2 nights in Mar 2020

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem of a hotel! A bit Hard to find
Hotel Hanoi: The hotel itself is a little bit hard to find as it is down a small alley way however if you follow google maps there Is a sign post at the end of the alleyway. The location in Hanoi is really good and everything is within walking distance. The hotel has recently been refurbished and it does look good however there are a few bits that still need finishing off but don’t let that put you off it’s a great little find really reasonably priced. The staff are very welcoming and on our arrival we were greeted with a cup of tea whilst we did the check in process. The staff asked if we need any help with any trips or tours and we were then shown to our room. As mentioned above there were a couple of teething issues with the new refurbishment in our room including a shower door that leaked slightly and a very noisy bathroom door but on raising this with staff they were very apologetic and we were swiftly moved rooms. The rooms aren’t huge but a nice design and you can see it’s been recently refurbished. The hotel has a sun deck on the 7th floor which is high enough that you can see a fair bit but the view isn’t anything to write home about. Breakfast was included in our stay and there was a mixture of Buffett and ordering off the menu - there was a great mix of Thai and western cuisine to fit everyones needs. We went on a Halong bay cruise whilst staying in Hanoi and the staff kindly looked after our big suitcases and did some of our washing whilst we were aw
Entrance to the alleyway
Hotel is down on the left
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little alley way hotel in Hanoi, walkable to all major attractions but far enough to get a quiet night of sleep. Delicious breakfast. Staff were extremely accommodating when we had to change our plans last minute.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Really friendly and helpful stuff there ! Nice breakfast! Different type of food every morning ! Clean and feel like home ! But when people passing by have noisy
Stayed 3 nights in Jan 2020

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% care the need of customer
Hotel was newly renovated in Old Quarter. Great location to reach many attractions on foot. Staffs were very friendly and helped us to solve our problem. Accompanied us to 4 pharmacy buying face mask during our stay.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk Manager Miss Lyn do a excellent job, she solve all my problems, she introduce me to the nice restaurant and the nice local places, definitely I add a lots of points on this Hotel because of her.
Stayed 1 night in Jan 2020

8/10 Good

Norm

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel with good dedicated service at good $$
Good experience overall. Good breakfast included, the room was very comfortable and sized according to the price paid. The management should address the flying bugs/flies in the hotel, specially in breakfast area as that could spread disease on to the food eaten. Second area of improvement was time it took to get our room. Surely they know we are staying there as it was a prepaid room and they could have the room prepared prior to our arrival, which was later in the afternoon. Instead we waited for almost 20 minutes to get our room. They did take care of us with coffee while we waited. Overall this was a nice place and I would book a room again here in the future.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Dont' judge a book by it's cover.
The hotel is down an alley that looks like your about to check into a brothel. Waited almost 40 minutes to check in after being told the room would be cleaned in 5. Roof terrace wasn't finished. A few teething issues (service, maintenance and description pics) as it's a new hotel. Staff is not very experienced, but super polite. Hopefully everything will be sorted soon and ratings will get better.
Stayed 1 night in Jan 2020

2/10 Terrible

Michael

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 6 nights in Jan 2020

10/10 Excellent

PO KENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Quiet as it is away from the streets. Internal windows is an optical touch.
Stayed 4 nights in Jan 2020

6/10 Okay

Action

Travelled with group
Liked: Staff & service, amenities
The staff was very helpful when asked for anything However, the room had nats. Like a good handful everyday. Breakfast was great, for me that is. Other, would complain due to the selections offered. The hotel was not far from the bars and restuarants. Many of the sites we within walk distance.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This place was deceiving. This “hotel resort and spa” was located down an alley. I booked a room with a king size bed. What I got was a room with no windows and two twin beds pushed together. Lots of gnats flying around the hotel. The breakfast buffets were horrible. Most of the time it was hotdogs and rice. The massage I got from the spa was over priced and not good. I’ve had better massages from hookers in massage parlors. Oh and when you check out they tell you that they charge you for the “shuttle service” to and from the airport. Horrible place.
Stayed 4 nights in Jan 2020

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the bad and good
I was at first disappointment at the interior of the reception and restaurant as I arrived at night and didn't look as charming as in the photos. You can easily hear people talking in the room next to yours. However, The room condition is not bad and the staff where extremely friendly and helpful. The organized for me few excellent tours . Location is great and value for money is good.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this hotel. The staff was helpful and pleasant. They were informative and helpful with booking a day trip to Halong Bay. The hotel breakfast was a bit disappointing only because there are so many coffee houses in the area that open early with great food and wonderful coffee. We skipped the hotel breakfast after day 1 and headed out into the city. All in all.. we would book at this hotel again if we ever head back to Hanoi.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
The inexperience shows given that this is a new hotel
Stayed 3 nights in Dec 2019

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel initially hard to find as not on main street but down an alleyway...went past it a couple of times before finding it! Gem tucked away though. Very warm welcome from front desk staff who throughout our stay went out of their way to make us feel very welcome. Check in very thorough
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

edith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The only issue was that there was a missundertanding when the tour guide come and picked up us as in the lobby they said we werenot there.
Stayed 2 nights in Dec 2019

10/10 Excellent

Phuong, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like some reviews stated, the hotel is situated inside an alley. However this is advantageous as you cannot hear the commotion from the main street at all. The hotel is very sound proof from the city noises. The staff go above and beyond to help you and make your stay enjoyable. They speak very good english for those who do not speak Vietnamese. The breakfast might seem smaller than some other hotels out there. But the food is incredibly good. They also change it up everyday we were there. The room was very clean and main areas as well. Thank you guys for everything. - Phuong An & JC
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

SC

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Excellent location and service by the staff especially Lea and Hyuhn at the reception who were very customer focused, proactive and thoughtful. They knew what we need without the need for further elaboration and personally made sure the promises were delivered satisfactorily.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arriving at the Hanoi Paradise hotel & Spa after a long flight
Stayed 3 nights in Dec 2019

10/10 Excellent

Siu Tsun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service at brand new hotel
Although it is only for 1 night it was a very pleasant stay. We arrived very early (like 7am early) and Lyn of the reception personally added our WhatsApp and informed us that the room is ready for early check-in at around 11am. Room is new and clean and friendly staff with a hefty breakfast with freshly squeezed juice and order-to-make omelet, spring roll, noodle, and pancake.
Stayed 1 night in Dec 2019

8/10 Good

David, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel's staffs were friendly and helpful. Hotel is located in a small alley ,within minutes of walking distance to Hoan Kiem Lake. Room is clean but small.bath room is so small that we had difficulties opening the door. Breakfast is good.
Stayed 1 night in Dec 2019

10/10 Excellent

Pathma Priya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to Old Quarter
Hotel opened in 2018. so condition still good. Walking distance to the Old Quarter area. Not in the noisy Old Quarter area.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff will go above and beyond
Even though the hotel entrance was in a small alley, the inside of the hotel was very modern and clean. The staff is very knowledgeable and will give recommendations, book reservations, and give directions to all the best attractions in Hanoi. They even arranged a private car to the airport for us after we checked out.
Stayed 3 nights in Dec 2019

10/10 Excellent

ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A front staffer helped us tremendously ,as he slept in front of the hotel during our departure on the 15/12/2019 around 3.30 am and 5.30 am. He said it is hos job, but he did it any way with so much grace and respect. I made a mistake on our departure time from the airport. He solved the problem for me. Thank you young man.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peppery is new so all is clean and in good shape. I was a little surprised that the entrance to the hotel is from an alley off the main street but it turns out to be a plus because it is less busy. The front desk manager, Ly made this excellent point. The service from all the staff was excellent and Ly, another Ly and Tony were especially helpful.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

6/10 Okay

Antony Edward

Disliked: Room comfort
Not the best place for a good nights sleep!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019