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Reviews of Hanoian Central Hotel & Spa

4 out of 5
Hanoian Central Hotel & Spa
42B Hang Cot St, Old Quarter, Hoan Kiem, Hanoi

Reviews

9.8

Exceptional

Rating 10 - Excellent. 294 out of 319 reviews" "
Rating 8 - Good. 20 out of 319 reviews" "
Rating 6 - Okay. 2 out of 319 reviews" "
Rating 4 - Poor. 2 out of 319 reviews" "
Rating 2 - Terrible. 1 out of 319 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent- a short walk to the market and the lake...which anchors the old quarter. The hotel rooms are comfortable, and very clean. The breakfast buffet was some of the best food we'd eaten. It has a boutique style vibe but also very down to earth. The hotel is also part of a budding network of hotels and restaurants that will refill anyone's water bottle for free. We loved this place...but the outstanding service from every staff member we met...informative, friendly and smart...that is why we will return and would encourage anyone to visit.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here three times in the last month and cannot find fault. The location is ideal being a five minute walk to the night market, lake and central to the old French quarter. The rooms are spotlessly clean and the housekeeping ladies are very thorough. The front desk staff are so helpful and can arrange anything for you. Nothing is too much trouble for them. If I could give six star rating I would. A massive thank you to Andrew, Daisy, Princess Tiffany and Molly for all their help in making my stay stay as comfortable as possible...
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel frequently, and rarely write reviews but the reason I chose to stay at Hanoian Central Hotel was because of their outstanding reviews. From the moment I made my reservation Molly was nothing but accommodating and the entire staff and I were friends by the end of my stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel conveniently located for the Old Quarter and near the night market and Hoan Kiem lake. We stayed several days and the staff, particularly Molly, Daisy, Andrew and Tiffany made us very welcome We had a large top floor room with a view over the city, with the bonus of a covered balcony. The room was clean and large with a comfortable bed and a sofa bed. The breakfast buffet had plenty of choice and you could order freshly cooked eggs. We used the travel service to book an overnight trip to Sapa. It was worth paying a little extra to book through the hotel as the staff happily rearranged the dates as one of us was not feeling well on the original dates.We also used the laundry service which was efficient and reasonably priced.Overall it was a lovely place to stay and all the staff were happy, polite and obliging. We will definitely stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hanoian Central Hotel is a very good hotel, with comfortable big beds and rooms. Their breakfast is fantastic. Pancakes were fluffy and tasty, omelets were very good. Creme Caramel was very tasty and overall breakfast was very enjoyable. Hotel Staff were very good and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will not find friendlier, more helpful staff at a hotel. We were treated like family, the ones you love, not hate. Tiffany and Daisy (their American names) were especially helpful. But the entire staff was also wonderful. Very nice room on top floor, location is perfect. We enjoy breakfast very much with plenty of choice. The Hot stone massage was perfect after long trip from Sapa with us. Highly recommend this hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had been recommended to us by a fellow traveller for its outstanding customer service and we were not disappointed. The room was extremely clean and comfortable and had everything we needed. Breakfast was delicious with a large choice. A very convenient location near the night market & Hoàn Kiếm lake. The stand out was the welcome from staff from the porters to the receptionists to the servers and cleaners. Thank you very much for two wonderful stays.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve just started our Vietnam holiday in this cozy hotel in old town Hanoi and have felt more than warmly welcomed. The stuff is very friendly and helpful with any question and even organized a spontaneous city tour upon our arrival. The rooms are comfortable and clean, the breakfast is diverse (vietnamese but also continental; eggs, pancakes, cheese etc.) and very good. Spa room & Lan was amazing, we really enjoy Aroma therapy.We would definitely recommend to stay here during a stay in Hanoi!
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very professional and courteous. Thank you to Tiffany, for efficiently organising my trip to true Ha Giang loop, Halong bay. As well as organising the train ticket, mobile sim card etc, she helped to organise them all! Also to Andrew and Molly for their smiling and friendly service from day to day, makes my day.
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hanoian Central Hotel & Spa was an amazing stay for our time in Hanoi & I would highly recommend it! A very short walk down the road and you’re in the old quarter, lantern street, the night markets and much more. You’re also not far from the Hoan Kiem lake, cathedral and train street. The staff were the best part of the experience - we’ve never met a more accomodating and capable crew of staff ever. They were always willing to go well out of the way for you and take the time and care to help out your experience. We also got both of our rooms upgraded, which was a nice bonus too.
Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance and I spent several nights at Hanoian Central Hotel and really enjoyed our stay. The hotel accommodations were great (clean room, nice amenities, great breakfast buffet) but what really stood out to us was the staff and level of service. Everyone there was more than helpful and especially Molly, Daisy, and Andrew offered top notch attention to ensure we knew how best to navigate Hanoi with ease. They helped to coordinate many transports (local taxis and even booked our overnight train tickets to Hue). There are many hotels to choose from in Hanoi and I wouldn't hesitate to recommend Hanoian Central Hotel to anyone searching for a safe, centrally located location to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, near the night market and Hoan Kiem lake. Very good service with the staff personally remembering our names, helping to arrange tours. Left my apple watch behind and the staff kindly packed and returned it.
Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for several nights. Firstly it was a wonderful location right in the heart of Old Town. The staff greeted us and gave us loads of tips and ideas for our itinerary. They were always so kind and helpful with brilliant English. We would stay again and recommend anyone to go!
Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service in the heart of the Old Quarter. Staff are very friendly and helpful. Rooms are clean and tidy and breakfast has variety of choice.Hotel offers shower service after check out which was a lifesaver after a hot and sweaty day wandering the city before a late train exit from Hanoi.Can't recommend enough.
Stayed 1 night in Mar 2024

10/10 Excellent

Faye

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Hotel was near the main areas by foot, under 10mins walk typically. So it was convenient yet not overcrowded by footfall Staffs were very friendly and helpful - helped to contact our transport operator to confirm the pickup as they were not responding to us. Toilets were alright- functional and well maintained for this price point
Stayed 2 nights in Mar 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, so you can walk to most attractions (or catch a Grab easily to the more distant ones) . Breakfast is good and the reception staff were really helpful and friendly. The facial care was perfect at Spa on the 01st floor. The room was spacious and good for couple.
Stayed 1 night in Mar 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best front desk staff in any hotel I’ve been to. The front desk team is helpful, efficient, and accommodating. Very impressed with the front desk staff’s helpfulness. Excellent location where you can walk to Hoàn Kiếm Lake and the night market (closed to cars on weekends), and many areas in the Old Quarter. Breakfast is another strong point with a huge variety including western breakfast items, the best beef noodle soup, lots of fruits etc. You can also custom order what you want. The breakfast chef and servers are really good and helpful.Room was comfortable & well facilities. I definitely come back this hotel next time in Hanoi.
Stayed 1 night in Mar 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Great location, staff were very friendly and helpful, overall perfect first time in Hanoi! Breakfast was delicious. Aroma therapy was perfect. Staff were helpful before arriving all the way through to the end. Air conditioning in each room was a relief too!
Stayed 1 night in Mar 2024

10/10 Excellent

Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay at Hanoian Central Hotel! Andrew, Daisy, Tiffany, Molly and another wonderful man were so very friendly and helpful at the front desk. Any transportation, and tours we wanted were offered to us and arranged for us at good prices. They were so good to communicate all of that information to us and keep us informed. The beds and pillows were comfortable and the breakfast was great with many options. Would recommend!
Stayed 3 nights in Mar 2024

10/10 Excellent

Chen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and large. The breakfast buffet had a large variety to choose from and a the staff were kind and helpful. Very good location, close the night market & Hoan kiem lake.
Stayed 1 night in Mar 2024

10/10 Excellent

Gaetan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given the price point this has to be 5/5. Unparalleled location close by walking to most places of interest including Hoan kiem lake, night market, cathedral, rail way. Plenty of good food around. Rooms are comfortable with nice bathrooms. Balcony is delightful if u book the suite. Breakfast is perfect with variety choice.But above all, the wonderful team of service staff there led by Molly is why this property deserves a 5/5. Always warm and responsive, and always trying to meet your requests where they can. Highly recommended.
Stayed 1 night in Feb 2024

10/10 Excellent

Gaetan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the center near a beautifull lantern street, night market. Hotel room clean, super staff, delicious atmosphere and nice breakfast, aroma body massage was perfect certainly comeback, I recommend to come in this hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Gaetan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Hanoian Central Hotel and Spa . Our family have wonderful stayed her : Clean room , good breakfast with bufffet, helpfull stafff, good locatin , near the night market, Hoan kiem lake, church, alot of restaurant around here. Would recommend to traverller.
Stayed 1 night in Feb 2024

10/10 Excellent

Ralph, Goleta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, great central location, staff were exceptionally friendly and helpful. Rooms were spacious and comfortable. Would definitely stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vanina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had seperate stays here and our luggage was looked after between trips to other places. We forgot a piece of luggage one trip away and they held that for us till we arrived back. On our final night the reception staff made sure we were able to depart rested and ready. Thank you team .
Stayed 1 night in Jan 2024

10/10 Excellent

Vanina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms had everything we needed and was great location for exploring the streets. I would recommend staying here and we will definitely be back again. The staff went over and above to look after us.
Stayed 1 night in Jan 2024

10/10 Excellent

Vanina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Didn't have an adapter and the staff helpfully provided. Great location. Within walking distance to most of the attractions. Good breakfast also - staff will make noodles fresh for the guest individually.
Stayed 1 night in Feb 2024

10/10 Excellent

Vanina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at Hanoian central Hotel and spa were friendly and helpful, they helped organised water puppet tickets for us with great seats, and gave us some helpful tips on where to go sightseeing. Breakfast was sensational with good mixture of different cuisine. Spa treatment is very relaxing. Location was great. We would stay here again. Thanks Tommy and team for making it an awesome stay for us.
Stayed 1 night in Feb 2024

10/10 Excellent

Irshad

Stayed 2 nights in Feb 2024

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely close to the city centre and the rooms are clean, comfortable and quite large. The breakfast is rich and the staff is very kind. They helped us to contact our tour guide and they proposed to prepare a take away breakfast when we told them we needed to leave very early. Also we take advantage of the laundry service and it was not only cheap, but also very professional. This is really one of the best places where you could stay for your trip in Hanoi.
Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molly and Andrew very helpfull guys , It was a wonderful experience with Hanoian central hotel, location was superb near hoan kiem lake, market and everything is just foot step near hotel , I would like highly recommended this hotel, I wish I could visit again hanoi in future.
Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient and the staff is very kind they Help us a lot: Like where to Go to shopping at night Market, Hoan Kiem lake we really enjoy our stay at Hanoian Central Hotel & Spa in Vietnam I hope to visit again soon.
Stayed 1 night in Jan 2024

10/10 Excellent

Chiam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Very friendly staff- ready to help with any questions and have lots of recommendations! Extremely cold AC. Super quite room (we were on the 6th floor) great breakfast buffet selection. Would absolutely stay here again if we come back to Hanoi.
Stayed 1 night in Jan 2024

10/10 Excellent

Chiam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A vibrant and energetic staff welcomed us and extended early check in with a nominal payment. Throughout our stay every staff were not just super prompt but went out of their to help us out and guide . It will not be possible to name each and everyone so I would just name Ms Molly and her team and thank them from the core of our heart. Wish them to continue their good work of ambassadors of Vietnam.
Stayed 1 night in Jan 2024

10/10 Excellent

Chiam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, Excellent Breakfast. I will again next time. Very courteous staff. Daisy was very kind and gentle and takes care of guests. Overall 10/10. Very good location everything close by and best restaurants around.
Stayed 1 night in Jan 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Location
Room is very clean, nice bed and the location is superb. Staff is really helpful. At check in we got loads of recommendations since it was our first time in Hanoi. Breakfast have plenty of choises. Spa room is very relaxing & funny staff. Overall very good experience!
Stayed 1 night in Jan 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Overall Good experience and goood food. Great staff. Will share with friends. Had a great time. Rooms neatly kept. Very good staff. Maintained well. Good assistence. Well Maintained bathroom. Thank you Hanoian central hotel staff for making our stay in hanoi great.
Stayed 1 night in Jan 2024

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Staying at Hanoian central hotel here in Hanoi old quarters. The staff are really supportive. Tommy helped me in day tour travel with multiple options. And a lot of option in buffet breakfast. The last order at 10.30pm in Sapa was lovely to finish our busy day.
Stayed 1 night in Jan 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at this hotel were very helpful. People were always very helpful especially Mr Andrew.They allowed me to stay and check out later and also arranged a taxi for me. The hotel is in an ideal location and was good value for the cost. The breakfast area was spacious & Spa room have professional & very funny staff donot miss it. I would definitely come back to this hotel again.
Stayed 1 night in Jan 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are good, the staff is really friendly and helpful. Breakfast has a variety of food to choose and they csn make you something of your choice from the meniu. Didn't have any issues or problems with the stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really beautiful. The staff is so nice. Thanks Ms Molly for supporting me and give me a lot recommendations. I will come back another time and hope that every things are still oke like at the present .
Stayed 1 night in Jan 2024

10/10 Excellent

Lim Joo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very helpful in showing us what to do around Hanoi. Staff are very friendly! It was good for both my sister and I and very close to the shops. Great local shops around and great tour guides.
Stayed 1 night in Dec 2023

10/10 Excellent

Lim Joo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very gentle and gery helpful, location is strategic, nearby got many restaurants and attractive historical buildings, easy to get a grab car and the room is clean and tidy with daily housekeeping provided. The breakfast is great also.
Stayed 1 night in Jan 2024

10/10 Excellent

Lim Joo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hanoian central Hotel& spa is a beautiful and comfortable stay, the staff are extremely accommodating especially Molly & Daisy providing a welcoming and informing check in and Andrew ensuring we were always looked after and comfortable. Great location to delicious coffee and restaurants and the biggest plus for me is offering chicken pho for breakfast! The hotel has lots of great recommendations.
Stayed 1 night in Jan 2024

10/10 Excellent

Arjola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Location
Best location, near the night market and many restaurants joints. Clean room, good water pressure & temperature, complete amenities (towels set, toothbrush, etc). Breakfast is good too.
Stayed 1 night in Dec 2023

10/10 Excellent

Arjola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay And Location
Lovely staff, location is perfect. It’s right next to the night market and so much to explore around the hotel. Thank you team for a great stay, shout out to Molly & Tiffany! We will be back very soon and look forward to staying with you again.
Stayed 1 night in Jan 2024

10/10 Excellent

Arjola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location With Nice View
The breakfast was great with a beautiful view & quite. Hotel is great location and the staff is very friendly and helpful. I would definitely come again and recommend it.
Stayed 1 night in Dec 2023

10/10 Excellent

Engel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel in Hanoi. I want to tell my friends to stay here. It is near the Old quarter and night market. We tried the typical food in Hanoi like banh day, banh gio...Ms Daisy helps us to know where restaurants and places to see.
Stayed 1 night in Dec 2023

10/10 Excellent

Engel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is great, very close to hoan kiem lake, my room is so spacey, breakfast is so delusion, the staff is friendly, especially Andrew, you should stay this hotel when you come to Ha Noi , Very memorable trip in Ha Noi.
Stayed 1 night in Dec 2023

10/10 Excellent

Engel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The room is quiet and convenient. For business man it is important to have a good sleep. Here we sleep so well. Old quarter is very near here. Molly is always friendly and helpful for me and others.
Stayed 1 night in Jan 2024