Minibar, in-room safe, individually decorated, individually furnished
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Reviews of Hortensia Flower Hotel & Spa

3 out of 5
Hortensia Flower Hotel & Spa
46 Luong Van Can, Hoan Kiem, Hanoi

Reviews

7.2

Good

Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 0 out of 5 reviews" "

5.6/10

Cleanliness

9.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Martin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
Perfect position near to night market and Lake but the downside was the noise of traffic which only abated for a couple of hours in the night. The hotel desperately needed some tlc and a deep clean. There was an intermittent bad smell in our rooms and fir me the bed was way too hard. Breakfast on 2 of the 3 mornings was not replenished so very little choice. The star were great, friendly and helpful
Stayed 3 nights in Nov 2019
Response from Christian on 13 Dec,2019
Dear Mr. Martin, Than you so much for sharing this review with us. It was our pleasure to welcome you in Hanoi and glad to know our service team have done their job well. However, we would like to apologize about the facilities which did not meet your expectation. We also recognize your feedback for the breakfast and will improve then. Our team do hope to welcome you back on another occasion and show you how we do care about your feedback Sincerely yours Aquamarine team

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You will get what you've paid
ほとんどホテルにはいないだろうと思い予約したホテルですが予想以上のがっかりでした。 掃除が行き届いていない。髪の長い子供と一緒に宿泊しましたが、前日のものなのか、そこら中に散らばっていました。 フローリングと呼ぶには古臭い木の板だったので、年をとった清掃者には見にくかったのかもしれませんね・・自分たちのものとはいえ 嫌な気分でした。次の日にフロントに「しっかり掃除をしてくれ」と注意しましたが、部屋に帰ってきても結果は同じ。 諦めました。タオルも白がくすんでいて汚かったです。1日目は変えてもらえてないのじゃないかな、と感じたほどでした。 ベットサイドのスタンド電気もコンセントが壊れているものをそのまま設置されていました。みて明らかに壊れているので、どうせなら 片付けておいてほしかったです。そこら中にありも歩いていますし、次に宿泊することはないでしょう・・ クーラーはうまく機能せず。朝食は時間になっても準備されず、品数も少ないものでした。 唯一の救いはスタッフが概ねフレンドリーだったこと。 You will get what you've paid　ですね。
Stayed 3 nights in Dec 2019
Response from Christian on 10 Jan,2020
Dear beloved customer, Thank you so much for your review to share with us about your experience recently in Hanoi. We would like to than you for your compliments for our services and staffs. Besides, we are sorry about the facilities which did not meet your expectation. And yes we are now planning for the upgrading soon. We appreciate your feedback which contribute us in improving better quality. Sincerely yours, Aquamarine team

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
概ね気持ちよく滞在できました。
いわゆる安宿に属する古いホテルですが、今建設中のフォーシーズンホテルにも近く場所は悪くないです。通りに面した明るい(たぶん通りの音が入ってくる)部屋と開かない小さな型ガラス窓の暗い部屋からチョイスです。微妙に上下階とつながっていて見えませんが話し声とタバコの臭いが入ってきます。水道栓の周囲には黒カビが生えています。広さは20m2位。でも受付の女性2名を含めスタッフは明るく親切で嫌な思いをしたことはありません。この価格としては良い宿だと思います。
Stayed 4 nights in Dec 2019
Response from Christian on 13 Dec,2019
Dear beloved customer, Than you so much for taking your time to share this experience with us as well as other travellers on Expedia community. We appreciate your fair rating and comments which let other people understand better about our hotel. Our team look forward to seeing you next time in Hanoi. Sincerely yours, Aquamarine team

8/10 Good

meeyoun

Liked: Staff & service
Stayed 4 nights in Nov 2019

10/10 Excellent

Ya

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフがとても親切で、気持ちよく滞在できました。
Stayed 2 nights in Sep 2019
Response from Christian on 9 Oct,2019
Dear Mr. Ya, Thank you so much for taking your time to share this review with us as well as other travellers on Expedia community. We are so happy to know you satisfied with our services. Our team look forward to welcome you back on the next occasions. Sincerely yours, Aquamarine team