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Reviews of Jacosmo Hotel & Spa

4 out of 5
Jacosmo Hotel & Spa
23 Lo Su, Hoan Kiem, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 274 out of 357 reviews" "
Rating 8 - Good. 55 out of 357 reviews" "
Rating 6 - Okay. 19 out of 357 reviews" "
Rating 4 - Poor. 6 out of 357 reviews" "
Rating 2 - Terrible. 3 out of 357 reviews" "

9.2/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 10 nights and Jacosmo was a great choice. The staff and service were wonderful, great buffet breakfast, and location was much better than expected. We loved the spaciousness of our Balcony Jacuzzi Suite, was exactly as pictured. We would not hesitate to stay there again. Great value!!
Stayed 1 night in Jan 2024

10/10 Excellent

jean

Stayed 3 nights in Jan 2024

10/10 Excellent

Charles Ng Ping, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, Michael & Brian, the breakfast kitchen staff were all very helpful and friendly. They were accommodating and had good recommendations for lunch and dinner places. Michael also made arrangements for our Halong bay cruise and Ninh Binh tour, airport pick ups. All went smoothly. Nothing to complain. Would highly recommend this place.
Stayed 5 nights in Jan 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, Brian and Sophia went above and beyond for the two nights that I stayed at the hotel. Sophia booked my flight and coordinated a taxi to the airport for me; and Brian just had outstanding customer service and even gave me a ride on the back of his motorbike to go to an ATM when I needed to get some money. Location was great, breakfast was yummy and fresh, I thoroughly enjoyed my stay. Thank you!!
Stayed 2 nights in Jan 2024

10/10 Excellent

James Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Choi Ling

Stayed 7 nights in Dec 2023

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, property conditions & facilities
The location is fantastic. The staff were most helpful and friendly. We like our daily breakfast. We love our stay and will come back again.
Stayed 8 nights in Dec 2023

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Hotel is in great location with fantastic service. Hotel bed is very firm and we had issues with water supply to the room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dusan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in the centre of Hanoi.
Great little hotel in the centre of Hanoi, convenient for visiting the city. Comfortable beds and absolutely wonderful staff. Shout out to Richard, Brian and Henry who worked tirelessly to make sure that our stay was great. They sorted loads of stuff out for us, booked airport taxis and a wonderful cruise in Ha Long bay for a lower price than we could have got elsewhere. Richards recommendations for places to visit and eat were spot on. We stayed in 2 different rooms, a double standard room before our cruise and a family room after. The family room was much nicer, I guess some rooms could do with updating but the great service, location and really good price made it faultless in our eyes.
Stayed 3 nights in Nov 2023

10/10 Excellent

Deion

Stayed 1 night in Nov 2023

10/10 Excellent

Annie

Liked: Cleanliness, staff & service
The service provided was excellent. The lake is about 10 minutes walk and there are many shops and restaurants in the area.
Stayed 3 nights in Nov 2023

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and staff.
Stayed 5 nights in Nov 2023

10/10 Excellent

Cleona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. Clean and large room. Breakfast offered variety. Hotel staff very helpful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so polite friendly and helpful. Michael from reception went over and beyond his duties by loaning his own coat on a cold and unexpected evening. High Praise indeed.
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good for short stay
Decent hotel for one or two nights. The staff are lovely and service is very good. The hotel could do with an upgrade though as it seems quite old and out-dated.
Stayed 1 night in Nov 2023

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous and friendly hotel.
Nice comfortable room in excellent location. A few minutes walk to the old centre of Hanoi. Breakfast was good. The hotel staff were ever so friendly and helpful. I would definitely stay at this hotel again.
Stayed 3 nights in Oct 2023
Response from Michael on 2 Nov,2023
Thank you for choosing us to stay and lovely reviewHope we can serve one more time in the future All the best for you

8/10 Good

Louie, Berwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brian at the front desk was very helpful and the breakfast and coffee was excellent.
Stayed 3 nights in Oct 2023
Response from Ja cosmo hotel and spa on 26 Oct,2023
Dear valued guest,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

6/10 Okay

David

Disliked: Amenities
I selected an early check-in and paid extra, only to find out that I was downgraded to a cheaper room. There was no water during most of day and sporadic hot water when water was available. Complained TV was not working two consecutive days and gave up after that. I suppose that’s what I get for an inexpensive stay. Would not book them again. In fact, I cancelled my return booking.
Stayed 4 nights in Oct 2023
Response from Jascosmo Hotel And Spa on 19 Oct,2023
Dear Mr DavidFirstly we would like to thank you for taking the time to give us the comments. Your comments are valuable to us in our effort to improve our standard of service to serve all our guests better. However, please accept our sincere apology for the inconveniences you have experienced with your reservation. You will be pleased to know that those appropriate actions have been taken accordingly. Please also be reassured that efforts are being made to improve ourselves constantly.Thank you once again for your feedback and patronage. We look forward to welcoming you again in the near future.Sincere yoursCustomer service

4/10 Poor

Sanju

Stayed 2 nights in Oct 2023

6/10 Okay

Natalie

Stayed 2 nights in Oct 2023
Response from ja cosmo hotel and spa on 19 Oct,2023
Dear Ms NatalieFirstly we would like to thank you for taking the time to give us the comments. Your comments are valuable to us in our effort to improve our standard of service to serve all our guests better. However, please accept our sincere apology for the inconveniences you have experienced with your reservation. You will be pleased to know that those appropriate actions have been taken accordingly. Please also be reassured that efforts are being made to improve ourselves constantly.Thank you once again for your feedback and patronage. We look forward to welcoming you again in the near future.Sincere yoursCustomer service

4/10 Poor

James

Travelled with partner
Disliked: Amenities, property conditions & facilities
Even the staff was nice, the property needed help. They shut off the water without notice, the room phone did not work, and there were electric plugs and night stand on one side of the bed only.
Stayed 4 nights in Sep 2023
Response from Ja cosmo hotel and spa on 9 Oct,2023
Dear Mr.James,Firstly we would like to thank you for taking the time to give us the comments. Your comments are valuable to us in our effort to improve our standard of service to serve all our guests better. However, please accept our sincere apology for the inconveniences you have experienced with your reservation. You will be pleased to know that those appropriate actions have been taken accordingly. Please also be reassured that efforts are being made to improve ourselves constantly.Thank you once again for your feedback and patronage. We look forward to welcoming you again in the near future.Sincere yoursCustomer service

8/10 Good

Mike

Stayed 2 nights in Oct 2023
Response from Ja cosmo hotel and spa on 26 Oct,2023
Dear valued guest,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is little run down but it is in old town Ha Noi so it is expected. The staffs are very attentive and nice. Location in prime. Walkable to all most attraction in own town quarter. Would stay here again.
Stayed 2 nights in Oct 2023
Response from Ja cosmo hotel and spa on 26 Oct,2023
Dear valued guest,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Claire

Travelled with family
Liked: Property conditions & facilities
The staff at Jacosmo, couldn't be more helpful, and its a great location.
Stayed 7 nights in Sep 2023
Response from ja on 26 Oct,2023
Dear valued guest,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Phoebe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Jacosmo were friendly and very helpful when we needed to order cars to places. The services and the room were both great for the price and we enjoyed our stay here ver much.
Stayed 6 nights in Sep 2023
Response from Ja cosmo hotel and spa on 26 Oct,2023
Dear valued guest,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Truong

Stayed 1 night in Sep 2023
Response from Ja cosmo hotel and spa on 26 Oct,2023
Dear valued guest,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Mai

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location walkable to the central of old quarter. My room has street view it was nice . Room was clean, the staffs were very sweet and helpful. The bathtub had good strong pressure warm water , feel great .I love the breakfast buffet many choices. For the price I didn’t expect to receive all those good qualities it provided and I was very impressed. I will chose this hotel again if I travel to Ha Noi.
Stayed 1 night in Sep 2023
Response from Ja cosmo hotel and spa on 26 Sept,2023
Dear Ms.Mai,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Inna

Stayed 4 nights in Sep 2023
Response from ja on 26 Oct,2023
Dear valued guest,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Mai

Travelled with group
I love this boutique hotel , for the price it’s totally worth it ! As soon as I checked in , the staffs were so friendly, helpful. I feel welcome . The room is clean, hot shower was awesome. This is my favorite hotel if I visit Ha Noi , I will come back here again . Thủy , the receptionist girl was very sweet , the breakfast buffet here is good ! I wish I looked here longer ! Thank you for the great experience here
Stayed 2 nights in Sep 2023
Response from Ja cosmo hotel and spa on 20 Sept,2023
Dear Ms.Mai,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

4/10 Poor

Mark

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from ja cosmo hotel and spa on 21 Sept,2023
Dear Mr.Miso,Firstly we would like to thank you for taking the time to give us the comments. Your comments are valuable to us in our effort to improve our standard of service to serve all our guests better. However, please accept our sincere apology for the inconveniences you have experienced with your reservation. You will be pleased to know that those appropriate actions have been taken accordingly. Please also be reassured that efforts are being made to improve ourselves constantly.Thank you once again for your feedback and patronage. We look forward to welcoming you again in the near future.Sincere yoursCustomer service

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Ja cosmo hotel and spa on 20 Sept,2023
Dear Mr.Tuan,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pro Wonderful team of service staff Breakfast simple but nice Con Booked 2 family city View rooms but not available upon 1st check in. Given rooms with no view. 2nd check in upon return from Sapa given right type of rooms but one room with aircon not working and window ajar due to broken handle.
Stayed 1 night in Sep 2023
Response from Ja cosmo hotel and spa on 21 Sept,2023
Dear Ms.Wendy,Firstly we would like to thank you for taking the time to give us the comments. Your comments are valuable to us in our effort to improve our standard of service to serve all our guests better. However, please accept our sincere apology for the inconveniences you have experienced with your reservation. You will be pleased to know that those appropriate actions have been taken accordingly. Please also be reassured that efforts are being made to improve ourselves constantly.Thank you once again for your feedback and patronage. We look forward to welcoming you again in the near future.Sincere yoursCustomer service

10/10 Excellent

Vannarith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Ja cosmo hotel and spa on 20 Sept,2023
Dear Mr/Mrs.Vannarith,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly staff - good recommendations on food and cafes. Breakfast is included and very nice. The location is great with many places in walking distance. Room is clean and nice.
Stayed 3 nights in Sep 2023
Response from Ja cosmo hotel and spa on 20 Sept,2023
Dear Mr.Thomas,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacosmo Hotel is a very good choice if you wish to stay in the old quarter of Hanoi. The staff were obliging and very efficient .
Stayed 2 nights in Aug 2023
Response from Ja cosmo hotel and spa on 20 Sept,2023
Dear Mr.Gary,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

8/10 Good

Sungeun

Stayed 2 nights in Aug 2023
Response from Ja cosmo hotel and spa on 26 Sept,2023
Dear Mr/Mrs. Sungeun,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

8/10 Good

Jignesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good and clean. Close by lake and most of attractions. Hotel staff was also cooperative and helpful. Only thing i missed is swiming pool, gym and breakfast portion was limited.
Stayed 2 nights in Aug 2023
Response from Ja cosmo hotel and spa on 4 Sept,2023
Dear Mr/Mrs.Jignesh,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Ja cosmo hotel and spa on 4 Sept,2023
Dear Mr/Mrs.Michael,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Kyle

Liked: Staff & service, amenities, property conditions & facilities
Brian made me feel at home. He want above and beyond my expectations to be as helpful as possibleI. I only rated the cleaning the way I did because there seemed to be an infestation of very small spiders. It was a clean place it was just the spiders. Other than that it was clean. Not bad location close to lake.
Response from Ja cosmo hotel and spa on 23 Aug,2023
Dear Mr.Kyle,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Oanh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location ; staffs r so friendly
Stayed 1 night in Aug 2023
Response from Ja cosmo hotel and spa on 13 Aug,2023
Dear Mr/Ms Yumi,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at JaCosmo are absolutely amazing! They made our trip very easy and smooth with transportation and local recommendations.
Stayed 1 night in Aug 2023
Response from Ja cosmo hotel and spa on 13 Aug,2023
Dear Mr/Ms Yumi,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

N

Liked: Cleanliness, staff & service
Handy for shopping round the old quarter
Stayed 1 night in Aug 2023
Response from Ja cosmo hotel and spa on 13 Aug,2023
Dear Mr/Ms Yumi,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

6/10 Okay

Cami

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Ja cosmo hotel and spa on 13 Aug,2023
Dear Mr/Ms Yumi,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Mac

Stayed 2 nights in Aug 2023
Response from Ja cosmo hotel and spa on 13 Aug,2023
Dear Mr/Ms Yumi,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Mac

Stayed 1 night in Aug 2023
Response from Ja cosmo hotel and spa on 8 Aug,2023
Dear Mr.Mac,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Vinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied!
Hotel has alot of charm. A little outdated but overall very satisfied. The staff was very helpful and professional! The manager Kim and her staff did a good job taking care of us. Only complaint was our first room the A/C was broken. But they accommodate us and move us to another room. We will be back. Thanks
Stayed 2 nights in Jul 2023
Response from Ja cosmo hotel and spa on 5 Aug,2023
Dear Mr.Vinh,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsJa cosmo hotel and spaCustomer Service

10/10 Excellent

Han Leong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except that they do not replenished the mineral water on the morning before noon checkout.
Stayed 2 nights in Jul 2023
Response from Jascosmo Hotel And Spa on 3 Aug,2023
Dear Mr.Han Leong,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsBrian NguyenCustomer Service

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Closed to everything that I need. Staffs are friendly and helpful.
Stayed 1 night in Jul 2023
Response from Jascosmo Hotel And Spa on 3 Aug,2023
Dear Mr.Han Leong,Firstly we would like to thank you for staying with us and for taking the time to give us the comments. We are glad that you were pleased with the services offered as it has always been our desire to deliver excellent service to all our guests. Your comments are valuable to us in our effort to improve our standard of service to serve all our guest better. You will be glad to know that we have already conveyed your compliments to all the staff which will definitely boost their morale and spur them to provide only the best to all our valued guests like your good self. Thank you once again for your patronage and we look forward to welcoming you again in the near future.Kind regardsBrian NguyenCustomer Service