Terrace/patio

Reviews of Vision Premier Hotel & Spa

3.5 out of 5
Vision Premier Hotel & Spa
41 Phu Doan Str, Hoan Kiem Dist, Hanoi

Reviews

8.4

Very good

Rating 10 - Excellent. 54 out of 115 reviews" "
Rating 8 - Good. 37 out of 115 reviews" "
Rating 6 - Okay. 14 out of 115 reviews" "
Rating 4 - Poor. 2 out of 115 reviews" "
Rating 2 - Terrible. 8 out of 115 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yun

Stayed 4 nights in Mar 2024

2/10 Terrible

Sashank, Gurgaon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Mark

Travelled with group
Liked: Staff & service
Staff very friendly and supportive. Negatives: Safe did not work, promised repairs never started. Mattress requires a replacement Some mould and paint peeling Positive: Excellent location
Stayed 4 nights in Nov 2023

10/10 Excellent

Leigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I did not get the room with patio that I booked, the staff was very accommodating. The staff was awesome in assisting wirh city walking tour and Halong Bay tour. Even helped me in getting black garlic delivered. Will definitely recommend this hotel
Stayed 7 nights in Nov 2023

10/10 Excellent

Nilton, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and likeable.
Stayed 1 night in Aug 2023

6/10 Okay

Janine

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Great location, friendly staff and comfortable beds but the family room was very small, dark and cramped. The safe and TV didn't work and the air conditioning was very very noisy. When we told staff, they said they would look at it tomorrow, but tomorrow never came.
Stayed 2 nights in Apr 2023

10/10 Excellent

adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is really nothing other than the location that I would say that we liked about the property
Stayed 7 nights in Sep 2022

8/10 Good

Paul

Stayed 2 nights in Apr 2022

10/10 Excellent

Han

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

6/10 Okay

Agnieszka

Liked: Staff & service, property conditions & facilities
Overrated
I think this place is overrated. We stayed in family suite that states to be 45 meters. The room is at most 25 meters. There was a horrible smell of sewege in the room that staff member was trying to convince us was coming from outside. Hardly possible on the 8th floor. Air conditioning was broken and we couldnt use it at all during our stay
Stayed 3 nights in Jan 2020

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet time I. hanoi
Stayed 3 nights and ended up extending a couple nights Enjoyed Hanoi while it was quiet, yes Jan 25th Tet 👍 Hotel suited us very well 👍
Stayed 3 nights in Jan 2020
Response from Anna on 22 Mar,2020
Thank you for your wonderful review. We hope to see you next time you come to Hanoi. Please let us know if there is anything that we can do for you now or in future. You can always contact via email. It was our pleasure to be your home while you was in Hanoi!  Your sincerely

10/10 Excellent

Ah Mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Good Location, friendly and helpful staffs. Room is clean with fully equipped.
Stayed 1 night in Dec 2019
Response from Ms Julia on 4 Jan,2020
Thank you so much. We appreciate your feedback. We hope you have a great time during the time you stay with us. We are looking forward to welcoming you back again. Best regards, Have a nice day Ms Julia

4/10 Poor

An

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I don’t think that they ever change the sheet. I found hair on the bed that I haven’t step on. The bathroom doesn’t look clean at all. I could literally hear what people do from the room across from mine. It was noisy and very unpleasant stay. But I would say that this hotel got the best shower I ever had in all the hotel I’ve stayed in Vietnam. They got hot and strong water that lasts. And this hotel is very well located. 5 mins walk to the airport shuttle and kinda in the center of Hanoi...
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Ms Julia on 4 Jan,2020
Thank you so much. We appreciate your feedback. We hope you have a great time during the time you stay with us. We are looking forward to welcoming you back again. Best regards, Have a nice day Ms Julia

10/10 Excellent

KennyNguyen, Amsterdam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff! Thank you for everything. Would come again next time.
Stayed 2 nights in Nov 2019
Response from Ms Julia on 4 Jan,2020
Thank you so much. We appreciate your feedback. We hope you have a great time during the time you stay with us. We are looking forward to welcoming you back again. Best regards, Have a nice day Ms Julia

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Vision Premier Hotel on 30 Oct,2019
Dear Lucas, Thank you so much for your good review, we are very happy to know that you enjoyed your stay with us. We really wish to have another opportunity to welcome you again in Hanoi. Wish you have a nice day! Best regards,

4/10 Poor

Verified traveller

Stayed 6 nights in Oct 2019
Response from Anna on 30 Oct,2019
Thanks

8/10 Good

Velda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and unbeatable prices
Friendly staff and excellent location. Not AMAZING breakfast but it’s certainly enough to get your day started. Would go back for sure because the cost is hard to beat!
Stayed 3 nights in Oct 2019
Response from Hanoi Vision Premier Hotel on 30 Oct,2019
Dear Velda, Thank you so much for your good review, we are very happy to know that you enjoyed your stay with us. We will try to improve breakfast more complete. We really wish to have another opportunity to welcome you again in Hanoi. Wish you have a nice day! Best regards,

10/10 Excellent

liron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Tommy on 12 Oct,2019
Dear Sir/ Madam, Thank you so much for spending your time on writing feedback for us! It was very kind of you to give us the excellent review. It encourages us to work harder to perfect our service. We wish to have other chances to welcome you back again and again. We do hope that you would recommend our hotel to your friends and family who love to visit Hanoi. Wish you all the best!

2/10 Terrible

Lan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel accept my booking but when I arrived they don't have room available. Finally I have to find another hotel and trying to contact hotel.com but I couldn't. The hotel look very old and not clean.
Stayed 1 night in Sep 2019

8/10 Good

ken, Kwinana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to our room did not close properly had to lock it to keep it closed. We up graded to a 30sqm room, the main room was 16sqm, the bathroom was 2 and half sqm, and passage way 4sqm that does not add up to 30sqm. We were to have city view from our balcony not on the 2nd floor. The hotel boasts of a restaurant extensive menu professional chef i would not have stayed here if i knew it did not have this.
Stayed 7 nights in Aug 2019
Response from Hotel team on 30 Aug,2019
Thank you for taking your time to share your experience with us although you have a busy schedule. We are terrible sorry for the experience you had during your stay. However It's seem you have misunderstanding to counting our rooms size All staff really hope your sympathy . Instead of that , we have brand new and mordern facilities inside each room .I think, when you travel The important is clean, nice, comfortable, and fresh fruit of breakfast daily, not important how size exactly of the hotel. As you see in the Old quarter, there are a lot of mini hotel because of narrow area but there are nice room Once again we are really sorry for inconvenience caused you. We really hope to have another chance to have you with us on your next trip to Hanoi. Warmest Regards,

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nicely situated. Just be sure when you order the room pick a larger room. They are a lot nicer. I picked the smaller one and it was really a small room. It did work for me, since there was just me. The food was tasty, but not a large selection to choose from. They do fix you eggs the way you want them.
Stayed 3 nights in May 2019
Response from Hotel staffs on 3 Jun,2019
Dear Stanley Thank you so much for your nice review We hope to serve you again with better service in the near future. Because of our hotel is brand new , so most of the service is day by day improve to perfectly. So all your comments are useful for our bussiness Hope to see you next time Thanks

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service at its finest
Location is centrally located. It was easy to travel around the city, but it was also quite loud at times. It is exactly what you should expect from staying in the center of the tourist area. I stayed for two weeks and had a lot of problems with the wi-fi. This was a problem because I had a lot of work to do while in town and couldn't finish it many days. However, this is apparently a common problem throughout all of Hanoi. The breakfast was decent, but it was the exact same thing every day which became quite boring for a two-week trip. The room was clean and relatively comfortable with a nice balcony. The service here is absolutely wonderful. Every member of the staff was extremely warm and accommodating. Whenever I had an issue, they immediately did everything they could to assist me. I don't think I will stay in the Old Quarter again during my future trips to Hanoi. One time is enough. However, if I ever return to the Old Quarter, I will definitely stay at Vision Premier again. Thank you for a memorable trip.
Stayed 14 nights in Mar 2019
Response from Vision Premier team on 18 Apr,2019
Hello Preston, Thank you so much for your compliments. It is our honor to have you in our hotel. We do hope to see you next time. Thank you so much.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who were always helpful. Excellent location to walk to several attractions in Hanoi. Offered transportation to/from the airport for reasonable cost.
Stayed 3 nights in Mar 2019
Response from Vision Premier team on 20 Mar,2019
Thank you so much for leaving a good review to us. your compliments is a prefect motivation for us to try our best in giving our best service to other guests. I also hope that we can host you next time.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service - staff were always available to help. This was a one night stay and we were leaving early for the train
Stayed 1 night in Mar 2019
Response from Vision Premier team on 20 Mar,2019
Thank you so much for leaving a good review to us. your compliments is a prefect motivation for us to try our best in giving our best service to other guests. I also hope that we can host you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2019
Response from Vision premier team on 2 Apr,2019
Thank you so much for leaving a good review to us. your compliments is a prefect motivation for us to try our best in giving our best service to other guests. I also hope that we can host you next time.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019
Response from Vision Premier team on 2 Apr,2019
Thank you so much for leaving a good review to us. your compliments is a prefect motivation for us to try our best in giving our best service to other guests. I also hope that we can host you next time.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was outstanding we had a wonderful stay
Stayed 1 night in Feb 2019
Response from Vision premier team on 24 Feb,2019
Thank you so much for leaving a good review to us. your compliments is a prefect motivation for us to try our best in giving our best service to other guests. I also hope that we can host you next time.

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2019

10/10 Excellent

Shreyas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
We stayed in Hanoi for one night and we had to leave to Halong bay the next day. The room wasn't great but the service was excellent. After we were back from hanoi, we had our flight same day but at 11 in the night. The hotel staff helped us by keeping our luggage and also helped in booking us a taxi back to the airport. Overall, one must prefer this hotel for the service.
Stayed 1 night in Dec 2018
Response from Vision premier hotel Team on 25 Jan,2019
Thanks for choosing our hotel. it's great to know you enjoyed our hotel. We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to having another opportunity to host you at our property, and once again, thank you for your recommendation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly Marie very helpful. Good location. Varied breakfast and reasonably priced
Stayed 3 nights in Jan 2019
Response from Vision premier hotel Team on 16 Jan,2019
Thanks for choosing our hotel. it's great to know you enjoyed our hotel. We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to having another opportunity to host you at our property, and once again, thank you for your recommendation.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant central hotel
Stayed 1 night in Jan 2019
Response from Vision premier hotel Team on 16 Jan,2019
Thanks for choosing our hotel. it's great to know you enjoyed our hotel. We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to having another opportunity to host you at our property, and once again, thank you for your recommendation.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay !
Very friendly and helpful staff ! All the family enjoyed his stay. Special thanks to Rosie for. Her kindness.
Stayed 9 nights in Dec 2018
Response from Vision premier hotel Team on 14 Jan,2019
Thanks for choosing our hotel for your family. it was very nice to meet your family. And thank you so much for your review. it's great to know your family enjoyed our hotel. We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to having another opportunity to host your family at our property, and once again, thank you for your recommendation.

6/10 Okay

Daphne

Liked: Cleanliness, staff & service
Disliked: Room comfort
Super Small Room
The room given to me was super small, only 1 person able to pass in front of the bed. When sit on the toilet bowl, the kneel will touch the glass divider. I like the bed was firm & the room was clean.
Stayed 1 night in Dec 2018
Response from Vision premier hotel Team on 9 Jan,2019
Thank you so much for sharing your experience with us, it's good to know our advantage and disadvantage for us to improve our services. We look forward to having another opportunity to host you at our property, and once again, thank you for your recommendation.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Vision premier hotel Team on 28 Dec,2018
Thank you so much for your review. We hope that we can host you next time and give you a better service. Thank you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Vision premier hotel Team on 18 Dec,2018
Thanks for staying with us and us nice feedback. We will try improving our best service. We hope have chance welcoming back again. Thank you so much ! Have a good day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything, the location, staff, cleaniness
Stayed 9 nights in Nov 2018
Response from Vision premier hotel Team on 18 Dec,2018
Thanks for staying with us and us nice feedback. We will try improving our best service. We hope have chance welcoming back again. Thank you so much ! Have a good day

6/10 Okay

Tuyen

Liked: Staff & service
Nice area but tiny room and uncomfortable bed
Located in the nice area, which is right around the old quarter. However, the room was tiny for what we paid and the bed was uncomfortable. Shouldn’t be 3.5 star. Should have been 2.5 star
Stayed 2 nights in Nov 2018
Response from Vision premier hotel Team on 18 Dec,2018
Thank you for sharing your experience with us at Vision Premier hotel & Spa .We continuously strive to provide an exceptional experience for all our guests We look forward to have another opportunity to host you at our property, and once again, thank you so much.

6/10 Okay

Joseph

Visit friends on the way back from Halong Bay. It’s was ok. Clean but not comfortable. Not very accommodating. Busy but convenient location.
Stayed 1 night in Nov 2018
Response from Vision premier hotel Team on 30 Nov,2018
Dear Sir/Madam, Thanks your stayed with us. Gave us nice feedback. We will try improving our best service. We hope have chance welcoming back again. Get exellent point from you on next time :) Thank you so much ! Have a good day

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018
Response from Tommy on 19 Nov,2018
Thank you for your wonderful review. We hope to see you next time you come to Hanoi. Please let us know if there is anything that we can do for you now or in future. Your sincerely Vision Premier Hotel & Spa

10/10 Excellent

Irada, Seattle, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel with amazing staff. Loved, loved, loved chatting with everybody at the front desk, so friendly and helpful.Very central location , close to everything, clean, modern, safe. We stayed there twice during our visit to Hanoi. Fantastic breakfast as well.
Stayed 3 nights in Oct 2018
Response from Vision premier hotel Team on 20 Oct,2018
Goodmorning from Hanoi, Iranda and Johnson, we miss you a lot <3 Thank you for sharing your experience with us at Vision Premier hotel & Spa It is wonderful to know that you enjoyed your visit with the hotel room cleanliness and that our staff was friendly and helpful throughout your stay.We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us.  We look forward to having another opportunity to host you at our property, and once again, thank you for your recommendation.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018
Response from Vision premier hotel Team on 20 Oct,2018
Thank you for sharing your experience with us at Vision Premier hotel & Spa We look forward to having another opportunity to host you at our property, and once again, thank you for your recommendation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018
Response from Ms Rosie on 10 Oct,2018
Thank you so much for staying our hotel. Hope to see you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Cleanliness is impressive. Staffs can barely communicate in English but they are willing to try and help out.
Stayed 3 nights in Sep 2018
Response from Vision premier hotel Team on 26 Sept,2018
Dear Mr/Madam, Thanks for your compliment with cleaness. How about our staff ? We have enough position. Receiptionist, Protector, waiter, chief. Some position can not speak english very well. We have strength of willing help every one. Thanks for sharing your idea. All of our staff always non stop improving from langugue and our service. Thank you so much.

10/10 Excellent

shir

Recommended!!
Amazing !!
Stayed 2 nights in Sep 2018
Response from Vision premier hotel Team on 9 Sept,2018
Dear Sir/Madam, Thanks for your review. We do not to know to thanks for enough. It liked big gift for us. We will try our best non stop to improving our service. We always to welcome you back with us :) make it better.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room but no wifi.
I enjoyed the room, it was large, bed comfortable, A/C worked and the little balcony was a nice touch. The water pressure and temperature were good but would have been good to have a bathmat and towel rail or hooks to hang towels to dry. Tv had some decent English language cable channels. The breakfast was nothing marvellous, not much on offer, choice and quantity wise. The "hot" food was lukewarm. Wifi worked in the downstairs breakfast room but not in my room on the third floor, which was the biggest drawback. The area was so-so. Nothing interesting along the street but walking distance to the lake, French quarter, the mausoleum etc. All in all a good stay and I'd stay again.
Stayed 1 night in Sep 2018
Response from Vision premier hotel Team on 19 Sept,2018
Dear Ln, Thank was your stayed with us. You gave us many to know. We have hook to keep clothes in wardrobe. You used it to dry it in balcony. We have laundry service at receiption deck. You should be do it if you have. We have wifi all of floor. From restaurant to 8 floor. It only same password which is diffirent name of wifi on each floor. It could not connected from lobby to third floor. You should use wiffi on lobby much better. Please let's us know when meet any problem on the next time you back us, We will solve all. Thank you so much. Have a good day.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi Premier Vision
Great little hotel with brilliant helpful staff. The position in the Old Town was exactly what we wanted. Really would recommend it.
Stayed 5 nights in Aug 2018
Response from Vision premier hotel Team on 3 Sept,2018
Dear Julie, Thank you so much with your sweet review. It was a big gift to hotel, for all staffs . We always welcome you back with us again, In Vietnam also.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a good location
The staff are very attentive and can help arrange your travel details.
Stayed 1 night in Aug 2018
Response from Vision premier hotel Team on 30 Aug,2018
Dear Sir/Madam, Thanks your stayed with us. Gave us nice feedback. We will try improving our best service. We hope have chance welcoming back again. Get exellent point from you on next time :) Thank you so much ! Have a good day

6/10 Okay

Verified traveller

The staff were very friendly and helpful. I really appreciate their kindness as well. However, the room was very tiny than I expected. I guess you get what you pay for.
Stayed 2 nights in Aug 2018
Response from Anna - Sales Manager on 26 Aug,2018
Thank you for taking your time to share your experience with us. We are appreciate to your nice word about our staffs. We are so sorry to hear that you mention the room was very . As you see in the Old quarter, there are a lot of mini hotel because of narrow area. Our hotel is one of the big hotel in this area however it’s can’t avoid some of narrow room Instead of that , we have brand new and mordern facilities inside each room .I think, when you travel The important is clean, nice, comfortable, and fresh fruit of breakfast daily, not important how big of the room. Once again we are really sorry for inconvenience caused you. We really hope to have another chance to have you with us on your next trip to Hanoi.