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Reviews of Amaroossa Grande Bekasi

4.5 out of 5
Amaroossa Grande Bekasi
Jl. Jend. Ahmad Yani No.88, Bekasi, West Java

Reviews

8.0

Very good

Rating 10 - Excellent. 19 out of 53 reviews" "
Rating 8 - Good. 21 out of 53 reviews" "
Rating 6 - Okay. 6 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 3 out of 53 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wee Kiang

Stayed 1 night in Dec 2023

10/10 Excellent

Eman

Stayed 8 nights in Sep 2023

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
property states indoor pool and outdoor pool, but only one pool. The pool is not big. Had problems with elevators. Got stuck on 13th floor for 15 minutes and couldn't get to lobby
Stayed 4 nights in Sep 2023

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay! A class above...
This hotel brand is truly fantastic. From a warm welcome at check-in, to the comfortable bed in a spacious room and a smooth check-out, everything is well-handled. They will even look after your luggage after check-out. Nothing is too much trouble. Thanks to all the staff at Amaroossa Grande Bekasi for an enjoyable stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Azmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enviroment, near amenities, staff friendly
Stayed 3 nights in Feb 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel! From the rooms to the staff, to that wonderful breakfast, I'm already looking forward to staying there again sometime soon!
Stayed 3 nights in Jan 2023

8/10 Good

handoko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for relax
The building is not maintain well and we found the bad cover carpets in room corridor. Some furniture is not in agood condition, but the bedroom is quite comfort and we can sleep well
Stayed 1 night in Jul 2022

8/10 Good

Hironobu

Stayed 1 night in Apr 2022

10/10 Excellent

Jorgi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing. Great.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. But my gf saw two spirits in the bedroom. One old lady and a teenager.
Stayed 3 nights in Jun 2017

4/10 Poor

shari

Disliked: Cleanliness, property conditions & facilities
Buyer beware
First of all the hotel is a little run down. Ordering for the room service menu was a challenge when you tried to order something they were out of it. Breakfast was buffet and always cold. They do not vacuum the rooms or anywhere I saw. The staff is great and its more of a two star hotel don't be fooled by the pictures. I would not stay here again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
I always stay at this hotel when i visit Bekasi. Good hotel and reasonable price.

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel,I HATED IT
This is the worst hotel I've ever been in. First of all the check-in starts at 14:00 and we arrived at 14:20. The receptionist asked a lot of unnecessary questions and later said that we would have to wait for about 45 minutes maximum,because the room wasn't ready YET! So we sat there(there were a LOT of people waiting too) and waited more than ONE HOUR for the room. Then we were told that because we waited that long they had upgraded our room and I thought "great,at least they did that". But when we got to the room,it had a door to the other room (it was a connecting room) and the room itself it's not sound proof.There were kids jumping and playing and we could hear everything the other family was saying.Really noisy.The shower it's awful,horrible water pressure and the water smells like sewer which made the hole bathroom smell so bad. The bed sheet had a weird stain on it. Worse experience ever.And for that price too. NOT WORTH THE MONEY.Save your money and stay somewhere else.I'll never comeback to this hotel,EVER! P.S.: when we got there,there was this man checking out and complaining too.Meaning everyone complains when they check out (we did too) and they only say sorry and don't do nothing to resolve the problems for the next guests.To me that's just disrespectful. I'll say it again: SAVE YOUR MONEY,I don't even know why they are a "4 stars hotel" because I wouldn't give not even 1 star.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice and cozy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed concept
Bad Wifi

8/10 Good

The Reviewman, Bekasi

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
ALMOST but WORST
i love the room and almost perfect if the parking area and parking staff be polite to serve me as a guest . The lift sucks, they only provide 2 lift. and then we always took a long time to wait the elevator... breakfast just ordinary not good enough for 4star

6/10 Okay

DIANA LYN, Singapore

Liked: Cleanliness
Initially booked for 1 night only. Morning before checkout I booked for 1 night extension again and did the booking online. Minutes after, one staff from front desk called me to make the payment for the 1 day extension and said that I will go down to the front desk to give my card. When I approached them the front desk officer who assisted me said that I don't have any booking in a not so good tone without even providing any other options to locate the records. So I went back to my room to get the email that was sent to me regarding the reservation. Went back to them to provide this. Aside from that it took them hours to go to my room or call me back for the stuff that I asked from them. I left my ring from the first room so I immediately informed while I was still out having my lunch. When I went back to the hotel I approached them asking if I could just go to the first room before I was transferred to a new room for me to personally check the ring I have left on the table. Front desk officer (same one that didn't help me find my room reservation) said that she will just send someone in my new room who will accompany me to the first room to look for my ring. Took them several hours and numerous phone calls from me before then have sent someone to my room. Had a difficult time dealing with that front desk officer. Stay was okay except for the customer service/front desk service. I hope management could do something about it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & near to the mall
It was really nice to stay in this hotel. Nice & clean room with a great interior design.

8/10 Good

Dwi, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hari raya stay.
The Room very clean and staff very helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel for Bekasi
Friendly staff, hotel was quite at night food was good, really good selection of local and western food did not dare try pool

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

cliff, Leyland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay in balance
Beautiful hotel, wonderful staff, excellent breakfast, superb all round. Music in hallway corridor on at 6AM, prickly annoying too loud uncomfortable music intended to create atmosphere, but only served to wake me up far too early for my day. Hotel policy needs readjustment on this matter. Guests requiring to sleep in after 6AM should tell hotel manager to not put on music so loud so early, thanks and sorry to give such a great hotel less than full marks

8/10 Good

Tita, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic location

6/10 Okay

Tita

Liked: Cleanliness

10/10 Excellent

Wayland, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posh rooms, no nightlife in neighborhood, suburb
This hotel was really posh. It really was a pleasant experience. The only downside is that this is in Bekasi, a suberb of Jakarta. So if you are looking for any kind of nightlife, this hotel is too far. There's nothing to do at night walking distance from the hotel. There's a mall next door that's closed at night. The is the most posh room I've stayed in so far.

6/10 Okay

TAE YOUNG, Indonesia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not bad
Hotel was good, also had clean Not bad. But only problem was some of staffs. I asked few times for book taxi, but staffs who answered my ask missed.

10/10 Excellent

Bryan, Tennessee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel where service is a priority!
Excellent hotel with outstanding service. The staff went out of there way to make sure my stay was unforgettable!!!

10/10 Excellent

B J HIN LOK, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent interior design
Good restaurant service & food.

10/10 Excellent

Rose, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the big mall and bank
Many times I stayed in this hotel. It's really nice hotel.

10/10 Excellent

Marianne, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd go again in a heartbeat...
Everyone was extremely helpful, especially after 3 days of flying and us being absolute basket cases! I thought I had lost my laptop at the pool and they let me know, with careful kindness, that they had me walking into my room with it on the cctv (whoops!). The service was 5 star and the breakfasts were enough to satisfy the pickiest appetite. I was especially fond of the six different kinds of chocolate buns ;)

10/10 Excellent

Rose, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuce hotel with boutique concept
Spending nice time with my family in that hotel. Close to the big mall and bank around.

10/10 Excellent

Rose, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the big mall around.
I stayed many times in this hotel. Clean room and comfortable. Breakfast is not too many choosing but good and clean so far.

8/10 Good

Elvira

Liked: Staff & service
Stayed 5 nights in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Decent hotel in bustling city
Decent hotel with very charming staff. Couldn't enjoy the swimming pool as it gets all the noise and honking from the street traffic. Couldn't use the gym as all equipment seemed broken. Vicinity of shopping mall offers many restaurant choices.
Stayed 13 nights in Nov 2022

8/10 Good

SEONGSU

Liked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

FUTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

HENDRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sangat bagus
Sangat menyenangkan

4/10 Poor

Toshio

Disliked: Cleanliness, staff & service, property conditions & facilities
一見良さそうだが、配慮に欠ける最悪のホテル
もうこのホテルには泊りたくない。 受付でHotels.comの予約を確認出来るまで20分以上待たされた。 部屋に入ると、スリッパも石鹸もトイレットペーパーもおいてなかった。 持ってくるように何度も電話したが２時間以上かかった。 朝食におかゆのないホテルは初めてだ。

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities

6/10 Okay

Takahiro

Disliked: Property conditions & facilities
設備が不備
スタッフの感じは良いが、実際の対応は不十分。 ワイファイは部屋では使えず、クレームしても解決しなかった。 シャワーの圧力が低くかつ温度調節が難しいので不快だった。

2/10 Terrible

merry

Disliked: Staff & service, property conditions & facilities
pelayanan terburuk yg pernah saya alami dihotel
pelayanan sangat buruk untuk semua departement... front office. f&b. HK. kitchen...

10/10 Excellent

KIBONG, KOREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
매우 친절하고, 매우 깨끗하고 아늑하게 관리되고 있습니다. 다만 무료WIFI 신호는 거의 안잡힌다고 보시면 됩니다. 웬만하면 로밍해서 가는 편이 좋습니다.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good!!!!
Quality is so good!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel elegan harga standar
Kunjungan pertama nilai yang saya berikan luar biasa, maka saya kembali berkunjung di hotel ini. Namun yg kedua ada sedikit masalah dengan kran closet yg bocor. Seharusnya dicek dulu sebelum kami masuk. Tapi secara keseluruhan sangat bagus.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치는 좋으나 프로세스가 엉망. 일주일전 예약했으나 체크인시 방이없다는
호텔스에서 예약 했는데 방이없다고 다른 호텔로 안내해주네요

6/10 Okay

Ahmad, Bekasi

Parkirnya susah

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Not the best hotel in Jakarta...
In this hotel, there is only 2 elevators. And They are closing 1 of them around 9PM. As for the rooms, we order deluxe. The room smells like a smoking and really hot, Have to put the card in, like 1 hour, for the room to be little bit cold. The shower is like in the 90's. All the famous shopping mall is very far away. And I got bit by a mosquito in the elevator. The breakfast is good. Rate this hotel a 2.