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Outdoor pool
LED TV
LED TV
Premium bedding, in-room safe, desk, free WiFi

3.8/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationGelora Bung Karno Stadium11 min walk
    Popular LocationBalai Sidang Jakarta Convention Center12 min walk
    Popular LocationfX Sudirman Mall13 min walk
    AirportJakarta (CGK-Soekarno-Hatta Intl.)33 min drive
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  • Junior Suite

    5/5 guest room rating

    Room amenities

    • 64 sq m
    • City view
    • Sleeps 2
    More detailsJunior Suite
  • Executive Room

    4.6/5 guest room rating

    Room amenities

    • 46 sq m
    • Sleeps 2
    More detailsExecutive Room
  • Deluxe Room

    4.4/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
    More detailsDeluxe Room
  • Grand Deluxe Room

    3.9/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 2
    More detailsGrand Deluxe Room

About this area

Jakarta

Located in Jakarta, The Sultan Hotel Jakarta is connected to the convention centre. Taman Mini Indonesia Indah and Museum Bank Indonesia are cultural highlights, and some of the area's notable landmarks include Pasar Baru and Merdeka Palace. Check out an event or a game at Gelora Bung Karno Stadium, and consider making time for Kidzania, a top attraction not to be missed.
Visit our Jakarta travel guide
Popular Location

What's nearby

  • Gelora Bung Karno Stadium - 11 min walk
  • Balai Sidang Jakarta Convention Center - 12 min walk
  • fX Sudirman Mall - 13 min walk
  • Plaza Senayan - 4 min drive
  • Thamrin City Shopping Mall - 19 min drive

Getting around

  • Jakarta Palmerah Station - 3 min drive
  • Stasiun MRT - Setiabudi - 3 min drive
  • AirportJakarta (CGK-Soekarno-Hatta Intl.) - 33 min drive

Restaurants

  • Where to eat
  • Nan Xiang – Restaurant with a bar offering Chinese cuisine.
  • Lagoon Cafe – Serves breakfast, lunch and dinner daily.
  • Nippon Kan – Restaurant offering Japanese cuisine. Serves lunch and dinner daily. Reservations required.
  • Qi Lounge – Open daily. Reservations required.

About this property

The Sultan Hotel Jakarta

Luxury hotel connected to the convention centre in Jakarta with 3 restaurants
3 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Other amenities include 3 bars/lounges, a health club and a coffee shop/café. All 707 rooms boast jetted bathtubs, and offer free WiFi and 24-hour room service. Free wired Internet and fridges are standard, as are LED TVs with cable channels.
The Sultan Hotel Jakarta offers 707 forms of air-conditioned accommodation with a safe and free newspapers. Beds feature premium bedding. LED televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a jetted bath, bathrobes, slippers and complimentary toiletries.

This Jakarta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Lagoon Spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a sauna.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • 24-hour return airport shuttle (surcharge)
  • Free local area shuttle
  • Free shopping centre shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: IDR 240000 for adults and IDR 120000 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Dry cleaning service
  • Free area shuttle
  • Free babysitting/childcare
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Indonesian
  • Japanese

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference centre

Outdoors

  • BBQ grill(s)
  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Jetted bathtub
  • Separate bathtub and shower

Entertainment

  • TV channels
  • LED TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in between 2:00 PM and midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 17

Check-out

Check-out before noon
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: IDR 240000 for adults and IDR 120000 for children (approximately)
  • Airport shuttle fee: IDR 460000 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: IDR 0 (one-way)
  • Early check-in fee: 50 per cent of room rate (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sultan Hotel Jakarta
Sultan Hotel
Sultan Jakarta
The Sultan Hotel Jakarta Hotel
The Sultan Hotel Jakarta Jakarta
The Sultan Hotel Jakarta Hotel Jakarta

Frequently asked questions

Can I cancel my reservation for free at The Sultan Hotel Jakarta and receive a full refund?
Yes, The Sultan Hotel Jakarta offers free cancellation on select room rates, because flexibility matters! Please refer to The Sultan Hotel Jakarta cancellation policy on our site for more details about any exclusions or requirements.
Does The Sultan Hotel Jakarta have a pool?
Yes, this property has an outdoor pool.
Is The Sultan Hotel Jakarta pet-friendly?
No, pets are not allowed at this property.
How much is parking at The Sultan Hotel Jakarta?
Self-parking is free at this property.
What time is check-in at The Sultan Hotel Jakarta?
Check-in is from 2:00 PM to midnight. A 50% fee applies for early check-in (subject to availability).
What time is check-out at The Sultan Hotel Jakarta?
Checkout is at noon.
Does The Sultan Hotel Jakarta provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 460000 per vehicle applies.
Where is The Sultan Hotel Jakarta located?
Located in the heart of Jakarta, this luxury hotel is within a 15-minute walk of Gelora Bung Karno Stadium and fX Sudirman Mall. Kidzania and Pacific Place are also within 1 mile (2 km). Jakarta Palmerah Station is 29 minutes by foot.
3.8
Good
5 - Excellent
116
4 - Good
212
3 - Okay
85
2 - Poor
35
1 - Terrible
12

3.8/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

3.5/5

Property conditions & facilities

5/5 Excellent

Business traveller
Happy face iconLiked: Staff & service, property conditions & facilities
nice property but showing its age, could use a little update or facelift
Stayed 1 night in Feb 2020

2/5 Poor

Travelled with group
Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service
The Hotel Manager ( on duty ) is not very professional. 1. One of The Hotel’s restaurant “Nan Xiang“ is charging my credit card, despite I have made cancellation within 3 minutes I have placed an order. ( I never received any food from them ). 2.The Hotel charging my credit card ( un-authorized ) for something that I didn’t get any explanation what’s that charged for nor I have not sign anything.
Stayed 2 nights in Feb 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I find the hotel very convenient location and the staff are very friendly so it is my choice of hotels in Jakarta
Stayed 3 nights in Jan 2020

3/5 Okay

Sad face IconDisliked: Property conditions & facilities
No flexibility
Requested 1 hour extend for late chk-out due to wasting time for breakfast queuing, but I was told that 50% of overnight charge. Decided to leave earlier with disappointment.
Stayed 2 nights in Dec 2019

3/5 Okay

Business traveller
Sad face IconDisliked: Cleanliness
Room cleanliness and review on room service menu
1) On the 1st day of check in, after i entered my room (They up-graded my room due to unavailable of the room i booked) just before i was about to put down my lap-top, i realize the working table was oily. Then i turned to the coffee table and truth, it was oily too. I cleaned up myself. 2) For 3 nights, i ordered room service. 02 Nasi Goreng Sultan Special and 01 Nasi Goreng Kampung. On the menu, it stated that both dish comes with shrimp. But disappointed. NOPE, they said there isn't any shrimp in it after i called them up. There's few more but i think let's get these point fix first. Ensure the room is really clean up before guest enter or check in. Please review your menu. Thanks.
Stayed 3 nights in Nov 2019

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