5/5 Excellent
Gan
Travelled with partner
14 Oct 2020
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Photo gallery
Guest reviews
4.2 out of 5 Very good
857 reviews
Guests rated this property 4.3/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- Hand sanitiser provided
Map
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor
Explore the area
Puteri Harbour1 min walk
Legoland Malaysia5 min drive
Eco Botanic at EcoWorld Gallery7 min drive
Johor Bahru (JHB-Senai Intl.)27 min drive
Choose dates to view prices
Club Room, 1 King Bed
Photos of Club Room, 1 King Bed
Club Room, 1 King Bed
5/5 guest room ratingMore detailsRoom amenities
- 33 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
33 square metres m2 room with courtyard views
Club Level – Club Lounge access, light refreshments, Internet access in the lounge, separate check-in location and 2 hours of meeting room use (subject to availability)
Layout – Separate sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LED TV
Food & Drink – Coffee/tea maker, limited room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, shower/bathtub combination, slippers and free toiletries
Practical – Sofa bed, free local calls and safe
Comfort – Air conditioning and daily housekeeping
Accessibility – Braille signage, grab bar near toilet, low-height work surface and sink, bathroom emergency pull cord and wheelchair accessible
Non-Smoking
Deluxe Room, 1 King Bed, Harbour View
Photos of Deluxe Room, 1 King Bed, Harbour View
Deluxe Room, 1 King Bed, Harbour View
4.5/5 guest room ratingMore detailsRoom amenities
- 33 sq m
- Harbour view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
33 square metres m2 room with harbour views
Layout – Separate sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LED TV
Food & Drink – Coffee/tea maker, limited room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, shower/bathtub combination, slippers and free toiletries
Practical – Sofa bed, free local calls and safe
Comfort – Air conditioning and daily housekeeping
Accessibility – Braille signage, grab bar near toilet, low-height work surface and sink, bathroom emergency pull cord and wheelchair accessible
Non-Smoking
Premier Room, 1 King Bed
Photos of Premier Room, 1 King Bed
Premier Room, 1 King Bed
4.2/5 guest room ratingMore detailsRoom amenities
- 53 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
53 square metres m2 room with courtyard views
Layout – Bedroom, living room and sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LED TV
Food & Drink – Coffee/tea maker, limited room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Partially open bathroom, shower, slippers and free toiletries
Practical – Safe, iron/ironing board and desk; rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Braille signage, grab bar near toilet, low-height work surface and sink, bathroom emergency pull cord and wheelchair accessible
Non-Smoking
Deluxe Room, 2 Single Beds
Photos of Deluxe Room, 2 Single Beds
Deluxe Room, 2 Single Beds
4.3/5 guest room ratingMore detailsRoom amenities
- 33 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
2 Single Beds
33 square metres m2 room with courtyard views
Layout – Separate sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LED TV
Food & Drink – Coffee/tea maker, limited room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, shower/bathtub combination, slippers and free toiletries
Practical – Sofa bed, free local calls and safe
Comfort – Air conditioning and daily housekeeping
Accessibility – Braille signage, grab bar near toilet, low-height work surface and sink, bathroom emergency pull cord and wheelchair accessible
Non-Smoking
Executive Suite, 1 King Bed
Photos of Executive Suite, 1 King Bed
Executive Suite, 1 King Bed
More detailsRoom amenities
- 53 sq m
- Harbour view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
53 square metres m2 room with harbour views
Club Level – Club Lounge access, light refreshments, Internet access in the lounge, separate check-in location and 2 hours of meeting room use (subject to availability)
Layout – Bedroom, living room and dining area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LED TV
Food & Drink – Coffee/tea maker, limited room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Partially open bathroom, shower, slippers and free toiletries
Practical – Safe, iron/ironing board and desk; rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Accessibility – Braille signage, grab bar near toilet, low-height work surface and sink, bathroom emergency pull cord and wheelchair accessible
Non-Smoking
Premier Room, 1 Queen Bed
Photos of Premier Room, 1 Queen Bed
Premier Room, 1 Queen Bed
More detailsRoom amenities
- Harbour view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 Queen Bed
Overlooking the harbour
Layout – Separate sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LED TV
Food & Drink – Coffee/tea maker, limited room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, shower, slippers and free toiletries
Practical – Safe, iron/ironing board and desk
Comfort – Air conditioning and daily housekeeping
Accessibility – Braille signage, grab bar near toilet, low-height work surface and sink, bathroom emergency pull cord and wheelchair accessible
Non-Smoking
Club Room, 2 Single Beds, Harbour View
Photos of Club Room, 2 Single Beds, Harbour View
Club Room, 2 Single Beds, Harbour View
More detailsRoom amenities
- 33 sq m
- Harbour view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
2 Single Beds
33 square metres m2 room with harbour views
Club Level – Club Lounge access, light refreshments, Internet access in the lounge, separate check-in location and 2 hours of meeting room use (subject to availability)
Layout – Separate sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LED TV
Food & Drink – Coffee/tea maker, limited room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, shower/bathtub combination, slippers and free toiletries
Practical – Sofa bed, free local calls and safe
Comfort – Air conditioning and daily housekeeping
Accessibility – Braille signage, grab bar near toilet, low-height work surface and sink, bathroom emergency pull cord and wheelchair accessible
Non-Smoking
Club Room, Harbour View
Photos of Club Room, Harbour View
Club Room, Harbour View
4/5 guest room ratingMore detailsRoom amenities
- 33 sq m
- Harbour view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
33 square metres m2 room with harbour views
Club Level – Club Lounge access, light refreshments, Internet access in the lounge, separate check-in location and 2 hours of meeting room use (subject to availability)
Layout – Separate sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LED TV
Food & Drink – Coffee/tea maker, limited room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, shower/bathtub combination, slippers and free toiletries
Practical – Sofa bed, free local calls and safe
Comfort – Air conditioning and daily housekeeping
Accessibility – Braille signage, grab bar near toilet, low-height work surface and sink, bathroom emergency pull cord and wheelchair accessible
Non-Smoking
Deluxe Room, 1 King Bed
Photos of Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed
4.6/5 guest room ratingMore detailsRoom amenities
- 33 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
33 square metres m2 room with courtyard views
Layout – Separate sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LED TV
Food & Drink – Coffee/tea maker, limited room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, shower/bathtub combination, slippers and free toiletries
Practical – Sofa bed, free local calls and safe
Comfort – Air conditioning and daily housekeeping
Accessibility – Braille signage, grab bar near toilet, low-height work surface and sink, bathroom emergency pull cord and wheelchair accessible
Non-Smoking
Club Room, 2 Single Beds
Photos of Club Room, 2 Single Beds
Club Room, 2 Single Beds
3.6/5 guest room ratingMore detailsRoom amenities
- 33 sq m
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
2 Single Beds
33 square metres m2
Club Level – Club Lounge access, light refreshments, Internet access in the lounge, separate check-in location and 2 hours of meeting room use (subject to availability)
Layout – Separate sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LED TV
Food & Drink – Coffee/tea maker, limited room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, shower/bathtub combination, slippers and free toiletries
Practical – Sofa bed, free local calls and safe
Comfort – Air conditioning and daily housekeeping
Accessibility – Braille signage, grab bar near toilet, low-height work surface and sink, bathroom emergency pull cord and wheelchair accessible
Non-Smoking
Deluxe Room, 2 Single Beds, Harbour View
Photos of Deluxe Room, 2 Single Beds, Harbour View
Deluxe Room, 2 Single Beds, Harbour View
4.4/5 guest room ratingMore detailsRoom amenities
- 33 sq m
- Harbour view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
2 Single Beds
33 square metres m2 room with harbour views
Layout – Separate sitting area
Internet – Free WiFi and wired Internet access
Entertainment – 40-inch LED TV
Food & Drink – Coffee/tea maker, limited room service and free bottled water
Sleep – Blackout drapes/curtains, turn-down service and linenBathroom – Private bathroom, shower/bathtub combination, slippers and free toiletries
Practical – Sofa bed, free local calls and safe
Comfort – Air conditioning and daily housekeeping
Accessibility – Braille signage, grab bar near toilet, low-height work surface and sink, bathroom emergency pull cord and wheelchair accessible
Non-Smoking
About this area
Iskandar Puteri
Located in Iskandar Puteri, JEN Johor Puteri Harbour by Shangri-La is near theme parks and on the waterfront. Sutera Mall and Johor Bahru City Square are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Legoland Malaysia and Angry Birds Activity Park Johor Bahru. Travelling with kids? Consider Jurong Bird Park, or check out an event or a game at Tan Sri Hassan Yunus Stadium.
What's nearby
- Puteri Harbour - 1 min walk
- Legoland Malaysia - 5 min drive
- Eco Botanic at EcoWorld Gallery - 7 min drive
- Aeon Mall Bukit Indah - 11 min drive
- Nanyang Technological University - 32 min drive
Getting around
- Pioneer Station - 23 min drive
- JB Sentral - 29 min drive
- Johor Bahru (JHB-Senai Intl.) - 27 min drive
Restaurants
- Where to eat
- Harbour Cafe – Buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
- Skybar Bar & Restaurant – Poolside bar offering local and international cuisine. Serves lunch and dinner daily, happy hour available.
- Shake & Burger at Lounge – Open on selected days.
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)
Social distancing
Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi and wired Internet
- Available in some public areas: Free WiFi and wired Internet
Parking and public transport
- Free self parking
- Free valet parking
- 24-hour return airport shuttle (surcharge)
- Airport shuttle on request
- Free theme park shuttle
Food and drink
- Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 58 for adults and MYR 29 for children
- 3 restaurants and 1 coffee shop/cafe
- 1 bar
- Room service available
Things to do
- Children's pool
- Health club
- Outdoor pool
- Spa services
Family friendly
- Children's pool
- Dry cleaning service
- Free theme park shuttle
- Laundry facilities
- Outdoor pool
Conveniences
- Lift
- Front-desk safe
- Vending machine
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Laundry facilities
- Luggage storage
- Multilingual staff
- Porter
- Tour/ticket assistance
- Turndown service
Languages spoken
- Chinese
- English
- Korean
- Malay
Business services
- 5 meeting rooms
- Business centre
- Computer station
- Conference space (5543 square feet)
Outdoors
- Garden
- Rooftop terrace
Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom
- Bathroom emergency pull cord
- Braille signage
- Grab bar near toilet
- In-room accessibility
- Low-height worktop and sink
- Wheelchair-accessible parking
- Wheelchair-accessible path of travel
More
- Smoke-free property
- TV in lobby
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Linens
Bathroom
- Free toiletries
- Hairdryer
- Towels
Entertainment
- 40-inch LED TV
- TV/satellite channels
Food and drink
- Coffee/tea maker
- Free bottled water
More
- Desk
- Electrical adapters/chargers
- Free local calls
- Iron/ironing board
- Phone
- Safe
- Separate sitting area
- Slippers
- Turndown service
Policies
Check-in
Check-in between 3 PM and midnight
Express check-in
Check-out
Check-out before 11 AM
Express check-out
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for MYR 151.58 per night.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Fee for buffet breakfast: MYR 58 for adults and MYR 29 for children (approximately)
- Airport shuttle fee: MYR 165 per vehicle (one way)
- Rollaway bed fee: MYR 151.58 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Fees for extra beds vary for adults and children.
We should mention
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property
Property is also known as
Hotel Jen Puteri Harbour Johor Iskandar Puteri
Jen Puteri Harbour Johor Iskandar Puteri
JEN Johor Puteri Harbour by Shangri-La Hotel
Hotel Jen Puteri Harbour Johor by Shangri La
JEN Johor Puteri Harbour by Shangri-La Iskandar Puteri
JEN Johor Puteri Harbour by Shangri-La Hotel Iskandar Puteri
Frequently asked questions
4.2
Very good
4.3/5
Cleanliness
4.2/5
Staff & service
3.8/5
Amenities
4.3/5
Property conditions & facilities
4/5 Good
Verified traveller
Business traveller
26 Jul 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food served at Club Lounge is poor
Stayed 1 night in Feb 2020
5/5 Excellent
KALEARASU
Travelled with family
14 Jul 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kale
Stayed 1 night in Jul 2020
4/5 Good
Verified traveller
Business traveller
26 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please serve more food in Club Lounge
Stayed 1 night in Jan 2020
5/5 Excellent
Zuan Yin
16 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesom stay
Stayed 2 nights in Feb 2020