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Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, in-room safe, desk, blackout curtains

Guest reviews

4.2 out of 5 Very good
857 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationPuteri Harbour1 min walk
Popular LocationLegoland Malaysia5 min drive
Popular LocationEco Botanic at EcoWorld Gallery7 min drive
AirportJohor Bahru (JHB-Senai Intl.)27 min drive

Choose dates to view prices

  • Club Room, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 3
    More detailsClub Room, 1 King Bed
  • Deluxe Room, 1 King Bed, Harbour View

    4.5/5 guest room rating

    Room amenities

    • 33 sq m
    • Harbour view
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Harbour View
  • Premier Room, 1 King Bed

    4.2/5 guest room rating

    Room amenities

    • 53 sq m
    • Sleeps 3
    More detailsPremier Room, 1 King Bed
  • Deluxe Room, 2 Single Beds

    4.3/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds
  • Executive Suite, 1 King Bed

    Room amenities

    • 53 sq m
    • Harbour view
    • Sleeps 3
    More detailsExecutive Suite, 1 King Bed
  • Premier Room, 1 Queen Bed

    Room amenities

    • Harbour view
    • Sleeps 3
    More detailsPremier Room, 1 Queen Bed
  • Club Room, 2 Single Beds, Harbour View

    Room amenities

    • 33 sq m
    • Harbour view
    • Sleeps 3
    More detailsClub Room, 2 Single Beds, Harbour View
  • Club Room, Harbour View

    4/5 guest room rating

    Room amenities

    • 33 sq m
    • Harbour view
    • Sleeps 3
    More detailsClub Room, Harbour View
  • Deluxe Room, 1 King Bed

    4.6/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Club Room, 2 Single Beds

    3.6/5 guest room rating

    Room amenities

    • 33 sq m
    • Sleeps 3
    More detailsClub Room, 2 Single Beds
  • Deluxe Room, 2 Single Beds, Harbour View

    4.4/5 guest room rating

    Room amenities

    • 33 sq m
    • Harbour view
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds, Harbour View

About this area

Iskandar Puteri

Located in Iskandar Puteri, JEN Johor Puteri Harbour by Shangri-La is near theme parks and on the waterfront. Sutera Mall and Johor Bahru City Square are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Legoland Malaysia and Angry Birds Activity Park Johor Bahru. Travelling with kids? Consider Jurong Bird Park, or check out an event or a game at Tan Sri Hassan Yunus Stadium.
Visit our Iskandar Puteri travel guide
View in a map
Popular Location

What's nearby

  • Puteri Harbour - 1 min walk
  • Legoland Malaysia - 5 min drive
  • Eco Botanic at EcoWorld Gallery - 7 min drive
  • Aeon Mall Bukit Indah - 11 min drive
  • Nanyang Technological University - 32 min drive

Getting around

  • Pioneer Station - 23 min drive
  • JB Sentral - 29 min drive
  • AirportJohor Bahru (JHB-Senai Intl.) - 27 min drive

Restaurants

  • Where to eat
  • Harbour Cafe – Buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Skybar Bar & Restaurant – Poolside bar offering local and international cuisine. Serves lunch and dinner daily, happy hour available.
  • Shake & Burger at Lounge – Open on selected days.

About this property

JEN Johor Puteri Harbour by Shangri-La

Family-friendly Iskandar Puteri hotel in Nusajaya with 3 restaurants
This smoke-free hotel features 3 restaurants, an outdoor pool and a health club. Free WiFi in public areas, free valet parking and a free theme park shuttle are also provided. Additionally, a bar/lounge, a coffee shop/café and a rooftop terrace are on-site. All 283 rooms offer conveniences such as sitting areas and coffee makers, along with free WiFi, free wired Internet and LED TVs. Other amenities available to guests include room service (during limited hours), free local calls and free bottled water.
JEN Johor Puteri Harbour by Shangri-La offers 283 forms of air-conditioned accommodation with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. LED televisions are featured in guestrooms. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows regional sanitisation guidelines of Safe & Clean (Malaysia)
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free valet parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 58 for adults and MYR 29 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Health club
  • Outdoor pool
  • Spa services

Family friendly

  • Children's pool
  • Dry cleaning service
  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • Korean
  • Malay

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference space (5543 square feet)

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch LED TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 3 PM and midnight
Express check-in

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for MYR 151.58 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 58 for adults and MYR 29 for children (approximately)
  • Airport shuttle fee: MYR 165 per vehicle (one way)
  • Rollaway bed fee: MYR 151.58 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Fees for extra beds vary for adults and children.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property

Property is also known as

Hotel Jen Puteri Harbour Johor Iskandar Puteri
Jen Puteri Harbour Johor Iskandar Puteri
JEN Johor Puteri Harbour by Shangri-La Hotel
Hotel Jen Puteri Harbour Johor by Shangri La
JEN Johor Puteri Harbour by Shangri-La Iskandar Puteri
JEN Johor Puteri Harbour by Shangri-La Hotel Iskandar Puteri

Frequently asked questions

Can I cancel my reservation for free at JEN Johor Puteri Harbour by Shangri-La and receive a full refund?
Yes, JEN Johor Puteri Harbour by Shangri-La offers free cancellation on select room rates, because flexibility matters! Please refer to JEN Johor Puteri Harbour by Shangri-La cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at JEN Johor Puteri Harbour by Shangri-La?
As of 27 Oct,2020, prices found for a 1-night stay for 2 adults at JEN Johor Puteri Harbour by Shangri-La on 16 Nov,2020 start from SG$86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does JEN Johor Puteri Harbour by Shangri-La have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is JEN Johor Puteri Harbour by Shangri-La pet-friendly?
No, pets are not allowed at this property.
How much is parking at JEN Johor Puteri Harbour by Shangri-La?
Self-parking and valet parking are free at this property.
What time is check-in at JEN Johor Puteri Harbour by Shangri-La?
Check-in is from 3 PM to midnight.
What time is check-out at JEN Johor Puteri Harbour by Shangri-La?
Checkout is at 11 AM.
Does JEN Johor Puteri Harbour by Shangri-La provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MYR 165 per vehicle, one way, applies.
Where is JEN Johor Puteri Harbour by Shangri-La located?
This family-friendly Iskandar Puteri hotel is located on the waterfront, 2.1 mi (3.4 km) from Legoland Malaysia, and within 16 mi (25 km) of Angry Birds Activity Park Johor Bahru and Sutera Mall. Johor Bahru City Square and Johor Bahru Old Chinese Temple are also within 20 mi (32 km).
4.2
Very good
5 - Excellent
364
4 - Good
380
3 - Okay
77
2 - Poor
23
1 - Terrible
13

4.3/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Very well maintained property and courteous staff.
Stayed 1 night in Oct 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food served at Club Lounge is poor
We stayed at Jen many times because of its location (near to government offices). We always choose Club room. The only thing we always think that it should be improved is - food served at Club Lounge. Less choices and not tasty.
Stayed 1 night in Feb 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
kale
Good place Clean Cheerful staffs.friendly and helpful Good food in the hotel and around the hotel
Stayed 1 night in Jul 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please serve more food in Club Lounge
As usual, limited choices of food served in Club Lounge during happy hour. We had our breakfast there as well. Breakfast choice was limited too.
Stayed 1 night in Jan 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesom stay
2nd stay in hotel jen.. superb services and cleanliness of hotel..
Stayed 2 nights in Feb 2020

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