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Overview of JEN Johor Puteri Harbour by Shangri-La

Photo gallery

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, in-room safe, desk, blackout curtains
VIP Access

JEN Johor Puteri Harbour by Shangri-La

4 out of 5

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationPuteri Harbour1 min walk
    Popular LocationLegoland Malaysia5 min drive
    Popular LocationEco Botanic at EcoWorld Gallery7 min drive
    AirportJohor Bahru (JHB-Senai Intl.)27 min drive

Choose dates to view prices

Club Room, 1 King Bed

5/5 guest room rating
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Harbour View

4.5/5 guest room rating
  • 33 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed

4.2/5 guest room rating
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds

4.3/5 guest room rating
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds

Executive Suite, 1 King Bed

  • 53 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 Queen Bed

  • Harbor view
  • Sleeps 3
  • 1 Queen Bed

Club Room, 2 Single Beds, Harbour View

  • 33 sq m
  • Harbor view
  • Sleeps 3
  • 2 Single Beds

Club Room, Harbour View

4/5 guest room rating
  • 33 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

4.6/5 guest room rating
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Single Beds

3.6/5 guest room rating
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds

Deluxe Room, 2 Single Beds, Harbour View

4.3/5 guest room rating
  • 33 sq m
  • Harbor view
  • Sleeps 3
  • 2 Single Beds

About this area

Iskandar Puteri

Located in Iskandar Puteri, JEN Johor Puteri Harbour by Shangri-La is near theme parks and on the waterfront. Sutera Mall and Johor Bahru City Square are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Legoland Malaysia and Angry Birds Activity Park Johor Bahru. Travelling with kids? Consider Jurong Bird Park, or check out an event or a game at Tan Sri Hassan Yunus Stadium.
Visit our Iskandar Puteri travel guideOpens in a new window
View in a map
Map
Popular Location

What's nearby

  • Puteri Harbour - 1 min walk
  • Legoland Malaysia - 5 min drive
  • Eco Botanic at EcoWorld Gallery - 7 min drive
  • Aeon Mall Bukit Indah - 11 min drive
  • Nanyang Technological University - 32 min drive

Getting around

  • JB Sentral - 22 min drive
  • Pioneer Station - 23 min drive
  • Senai International Airport (JHB) - 27 min drive

Restaurants

  • Where to eat
  • Harbour Cafe – Buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Kids' menu available.
  • Skybar Bar & Restaurant – Poolside bar offering local and international cuisine. Serves lunch and dinner daily, happy hour available.
  • Shake & Burger at Lounge – Open on selected days.

About this property

JEN Johor Puteri Harbour by Shangri-La

Family-friendly Iskandar Puteri hotel in Nusajaya with 3 restaurants
This smoke-free hotel features 3 restaurants, an outdoor pool and a health club. Free WiFi in public areas, free valet parking and a free theme park shuttle are also provided. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. All 283 rooms offer conveniences such as sitting areas and coffee makers, along with free WiFi, free wired Internet and LED TVs. Other amenities available to guests include room service, free local calls and free bottled water.
JEN Johor Puteri Harbour by Shangri-La offers 283 forms of air-conditioned accommodation with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. LED televisions are featured in guestrooms. Bathrooms include slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
Guests can pamper themselves by indulging in the on-site spa services.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 58 for adults and MYR 29 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Health club
  • Outdoor pool
  • Spa services

Family friendly

  • Children's pool
  • Dry cleaning service
  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • Korean
  • Malay

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference space (5543 square feet)

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch LED TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

See similar properties

Iskandar Puteri
Iskandar Puteri
Nusajaya
Nusajaya
Family-friendly
Family-friendly
Air conditioned
Air conditioned
4 star
4 star
Guest rating 4+
Guest rating 4+
Hotel
Hotel
Pool
Pool

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Shangri-la advises that they will automatically enroll guests who are not citizens of Malaysia into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for MYR 151.58 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 58 for adults and MYR 29 for children (approximately)
  • Airport shuttle fee: MYR 165 per vehicle (one way)
  • Rollaway bed fee: MYR 151.58 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Fees for extra beds vary for adults and children.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders Puteri Harbour
Puteri Harbour Hotel
Puteri Harbour Traders
Puteri Harbour Traders Hotel
Puteri Traders Hotel
Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour Nusajaya
Traders Puteri
Traders Puteri Harbour
Traders Puteri Harbour Nusajaya
Hotel Jen Puteri Harbour Johor Nusajaya
Hotel Jen Puteri Harbour Johor Shangri-La
Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
Hotel Jen Puteri Harbour Johor
Jen Puteri Harbour Johor Shangri-La
Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour
JEN Johor Puteri Harbour by Shangri-La Hotel
Hotel Jen Puteri Harbour Johor by Shangri La
JEN Johor Puteri Harbour by Shangri-La Iskandar Puteri
JEN Johor Puteri Harbour by Shangri-La Hotel Iskandar Puteri

Frequently asked questions

Can I cancel my reservation for free at JEN Johor Puteri Harbour by Shangri-La and receive a full refund?
Yes, JEN Johor Puteri Harbour by Shangri-La offers free cancellation on select room rates, because flexibility matters! Please refer to JEN Johor Puteri Harbour by Shangri-La cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at JEN Johor Puteri Harbour by Shangri-La?
As of 15 Apr,2021, prices found for a 1-night stay for 2 adults at JEN Johor Puteri Harbour by Shangri-La on 7 May,2021 start from SG$75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does JEN Johor Puteri Harbour by Shangri-La have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is JEN Johor Puteri Harbour by Shangri-La pet-friendly?
No, pets are not allowed at this property.
How much is parking at JEN Johor Puteri Harbour by Shangri-La?
Self-parking and valet parking are free at this property.
What time is check-in at JEN Johor Puteri Harbour by Shangri-La?
Check-in is from 3 PM - midnight.
What time is check-out at JEN Johor Puteri Harbour by Shangri-La?
Checkout is at 11 AM.
Does JEN Johor Puteri Harbour by Shangri-La provide a shuttle to the airport?
Yes, there's an airport shuttle that runs (available on request). A fee of MYR 165 per vehicle applies.
Where is JEN Johor Puteri Harbour by Shangri-La located?
This family-friendly Iskandar Puteri hotel is located on the waterfront, 2.1 mi (3.4 km) from Legoland Malaysia, and within 16 mi (25 km) of Angry Birds Activity Park Johor Bahru and Sutera Mall. Johor Bahru City Square and Johor Bahru Old Chinese Temple are also within 20 mi (32 km).

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 369 out of 871 reviews
5 - Excellent 42%
Rating 4 - Good. 387 out of 871 reviews
4 - Good 44%
Rating 3 - Okay. 78 out of 871 reviews
3 - Okay 9%
Rating 2 - Poor. 24 out of 871 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 871 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.3/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money. Check in by staff was fast and efficient. Despite arriving at 1.30pm I was given the room. Will definitely stay there again.
Stayed 2 nights in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/5 Poor

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth for money
Stayed 1 night in Dec 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slow service during breakfast
We love rooms with harbour view, but the whole block was closed. So we chose to stay in a premium room. Big space and comfortable. Breakfast was same with July, not buffet but unlimited. More choices would be better. Also, slow service during breakfast.
Stayed 1 night in Nov 2020

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