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JEN Johor Puteri Harbour

Photo gallery for JEN Johor Puteri Harbour

Reception
Outdoor pool
1 bedroom, in-room safe, desk, blackout curtains
Poolside bar
Body treatments, body wraps, body scrubs, facials

Overview of JEN Johor Puteri Harbour

VIP Access

JEN Johor Puteri Harbour

4.0 star property
8.4 out of 10 Very good
8.4/10 Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor, 79000

Explore the area

  • Popular LocationPuteri Harbour Family Theme Park4 min walk
  • Popular LocationPuteri Harbour16 min walk
  • Popular LocationGleneagles Hospital Medini Johor5 min drive
  • AirportJohor Bahru (JHB-Senai Intl.)32 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area

Iskandar Puteri

JEN Johor Puteri Harbour is located in Nusajaya, a neighbourhood in Iskandar Puteri, and is near theme parks and on the waterfront. Johor Bahru Old Chinese Temple is a notable landmark, and travellers looking to shop may want to visit Sutera Mall and Johor Bahru City Square. Travelling with kids? Don't miss LEGOLAND® Malaysia.

What's nearby

  • Puteri Harbour Family Theme Park - 4 min walk
  • Puteri Harbour - 16 min walk
  • Gleneagles Hospital Medini Johor - 5 min drive
  • Eco Botanic at EcoWorld Gallery - 7 min drive
  • LEGOLAND® Malaysia - 8 min drive

Getting around

  • Tuas West Road Station - 17 min drive
  • JB Sentral - 25 min drive
  • Senai International Airport (JHB) - 32 min drive

Restaurants

  • Residents Lounge - 5 min drive
  • Starbucks - 5 min drive
  • Rock Bottom Kitchen+Bar - 9 min walk
  • Tribus - 10 min walk
  • Starbucks - 10 min walk

About this property

JEN Johor Puteri Harbour

4-star family-friendly hotel located in Nusajaya
Located close to LEGOLAND® Malaysia, JEN Johor Puteri Harbour provides a return airport shuttle, a poolside bar and a rooftop terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in a body scrub, a facial or a body wrap. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and a poolside location. In addition to a cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a free theme park shuttle and express check-out
  • 5 meeting rooms, a vending machine and a TV in reception
  • Guest reviews say great things about the breakfast and first-rate property condition
Room features
All 283 rooms offer comforts such as air conditioning and separate sitting areas, as well as perks such as free WiFi and safes. Guest reviews highly rate the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Free toiletries and hairdryers
  • 40-inch LED TVs with cable channels
  • Separate sitting areas, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 20 for adults and MYR 10 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Harbour Cafe
  • Skybar Bar & Restaurant
  • Shake & Burger at Lounge

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference space (5543 square feet)
  • Meeting rooms - 5

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch LED TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 130 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 20 for adults and from MYR 10 for children
  • Airport shuttle fee: MYR 165 per vehicle (one way)
  • Rollaway bed fee: MYR 130 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Fees for extra beds vary for adults and children.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders Puteri Harbour
Puteri Harbour Hotel
Puteri Harbour Traders
Puteri Harbour Traders Hotel
Puteri Traders Hotel
Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour Nusajaya
Traders Puteri
Traders Puteri Harbour
Traders Puteri Harbour Nusajaya
Hotel Jen Puteri Harbour Johor Nusajaya
Hotel Jen Puteri Harbour Johor Shangri-La
Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
Hotel Jen Puteri Harbour Johor
Jen Puteri Harbour Johor Shangri-La
Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour

Frequently asked questions

Does JEN Johor Puteri Harbour have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is JEN Johor Puteri Harbour pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Johor Puteri Harbour?

Self-parking and valet parking are free at this property.

What time is check-in at JEN Johor Puteri Harbour?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at JEN Johor Puteri Harbour?

Checkout is at 11 AM.

Does JEN Johor Puteri Harbour provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MYR 165 per vehicle applies.

Where is JEN Johor Puteri Harbour located?

Located on the waterfront, this family-friendly hotel is 2.5 mi (4 km) from LEGOLAND® Malaysia and 10.5 mi (16.9 km) from Sutera Mall. Universiti Teknologi Malaysia and Angry Birds Activity Park Johor Bahru are also within 16 mi (25 km).

Reviews

8.4

Very good

Rating 10 - Excellent. 397 out of 966 reviews" "
" "10 - Excellent 41%
Rating 8 - Good. 414 out of 966 reviews" "
" "8 - Good 43%
Rating 6 - Okay. 96 out of 966 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 37 out of 966 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 22 out of 966 reviews" "
" "2 - Terrible 2%

8.4/10

Cleanliness

8.4/10

Staff & service

7.5/10

Amenities

8.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Zhengliang

Liked: Cleanliness, property conditions & facilities
-

8/10 Good

Muhammad Nuh

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff were really good. Customer service was tops. Hotel itself has aged badly. There were lot of hair in the room. Toilet bowl flushing non stop. Tv room sofa looks worn out. Bed was comfortable however. Enough for us to stay sleep and be cosy. If price is good i'l be back.
Stayed 1 night in Apr 2023

4/10 Poor

yen yen jamie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room is deteriorating. I can see the toilet is very moldy. Im staying on Wing 1 level 2. It was very noisy upstair the whole night. I can also heard loud music band coming from the street. The bed is uncomfortable and dusty. The whole night is not pleasant and it make my skin very itchy from the dust.

10/10 Excellent

Masyitah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff especially staff at breakfast area.
Stayed 1 night in Mar 2023

2/10 Terrible

Michelle

Stayed 1 night in Mar 2023

6/10 Okay

Hema malini

Stayed 4 nights in Mar 2023

4/10 Poor

Ivy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointment
1) Poor Wi-Fi connection 2) Pool is not opened and it was not stated upon choosing the hotels 3) Bathroom flooded after draining away the water from bath tub. After changing to another room, the toilet has foul sewerage smell. 4) Some areas are mouldy. 5) Stained bath towel.
Stayed 2 nights in Feb 2023

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the room next to the main street. Could hear a bit of the noise as there was a night market going on.
Stayed 1 night in Feb 2023

4/10 Poor

Valerie

Disliked: Cleanliness, property conditions & facilities
Rundown
Toilet very rundown! The auto curtain made loud noise.
Stayed 1 night in Feb 2023

10/10 Excellent

Salma

Stayed 1 night in Feb 2023