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JEN Johor Puteri Harbour by Shangri-La

Photo gallery for JEN Johor Puteri Harbour by Shangri-La

Exterior
Outdoor pool
Outdoor pool
Outdoor pool
1 bedroom, in-room safe, desk, blackout curtains

Overview of JEN Johor Puteri Harbour by Shangri-La

VIP Access

JEN Johor Puteri Harbour by Shangri-La

4.0 star property
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

4.2/5 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Persiaran Puteri Selatan, Puteri Harbour, Iskandar Puteri, Johor, 79000

Explore the area

  • Popular LocationPuteri Harbour1 min walk
  • Popular LocationEco Botanic at EcoWorld Gallery7 min drive
  • Popular LocationLEGOLAND® Malaysia8 min drive
  • AirportJohor Bahru (JHB-Senai Intl.)27 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area

Iskandar Puteri

JEN Johor Puteri Harbour by Shangri-La is located in Nusajaya, a neighbourhood in Iskandar Puteri, and is near theme parks and on the waterfront. Johor Bahru Old Chinese Temple is a notable landmark, and travellers looking to shop may want to visit Sutera Mall and Johor Bahru City Square. Travelling with kids? Consider LEGOLAND® Malaysia, or check out an event or a game at Sultan Ibrahim Stadium.

What's nearby

  • Puteri Harbour - 1 min walk
  • Eco Botanic at EcoWorld Gallery - 7 min drive
  • LEGOLAND® Malaysia - 8 min drive
  • Aeon Mall Bukit Indah - 11 min drive
  • Nanyang Technological University - 40 min drive

Getting around

  • Pioneer Station - 23 min drive
  • JB Sentral - 25 min drive
  • Senai International Airport (JHB) - 27 min drive

About this property

JEN Johor Puteri Harbour by Shangri-La

4-star family-friendly hotel located in Nusajaya
Consider a stay at JEN Johor Puteri Harbour by Shangri-La and take advantage of a round-trip airport shuttle, a poolside bar and a rooftop terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in a body treatment, a facial or a massage. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and a poolside location. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a free theme park shuttle and express check-out
  • A lift, a vending machine and concierge services
  • Guest reviews say great things about the first-rate property condition
Room features
All 283 rooms offer comforts such as air conditioning and separate sitting areas, as well as perks such as free WiFi and safes. Guest reviews highly rate the overall comfort rooms at the property.
Extra conveniences in all rooms include:
  • Free toiletries and hairdryers
  • 40-inch LED TVs with cable channels
  • Separate sitting areas, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free theme park shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MYR 20 for adults and MYR 10 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Harbour Cafe
  • Skybar Bar & Restaurant
  • Shake & Burger at Lounge

Things to do

  • Children's pool
  • Fitness centre
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Free theme park shuttle
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference space (5543 square feet)
  • Meeting rooms - 5

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch LED TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
For more details, please contact the property using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 130 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: MYR 20 for adults and MYR 10 for children (approximately)
  • Airport shuttle fee: MYR 165 per vehicle (one way)
  • Rollaway bed fee: MYR 130 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Fees for extra beds vary for adults and children.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Traders Puteri Harbour
Puteri Harbour Hotel
Puteri Harbour Traders
Puteri Harbour Traders Hotel
Puteri Traders Hotel
Hotel Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour Nusajaya
Traders Puteri
Traders Puteri Harbour
Traders Puteri Harbour Nusajaya
Hotel Jen Puteri Harbour Johor Nusajaya
Hotel Jen Puteri Harbour Johor Shangri-La
Hotel Hotel Jen Puteri Harbour, Johor by Shangri-La
Hotel Jen Puteri Harbour, Johor by Shangri-La Iskandar Puteri
Hotel Jen Puteri Harbour Johor
Jen Puteri Harbour Johor Shangri-La
Jen Puteri Harbour Johor Shangri-La Iskandar Puteri
Traders Hotel Puteri Harbour
JEN Johor Puteri Harbour by Shangri-La Hotel
Hotel Jen Puteri Harbour Johor by Shangri La
JEN Johor Puteri Harbour by Shangri-La Iskandar Puteri
JEN Johor Puteri Harbour by Shangri-La Hotel Iskandar Puteri

Frequently asked questions

Does JEN Johor Puteri Harbour by Shangri-La have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 3 Dec,2022, prices found for a 1-night stay for 2 adults at on 2 Jan,2023 start from S$94.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JEN Johor Puteri Harbour by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking at JEN Johor Puteri Harbour by Shangri-La?

Self-parking and valet parking are free at this property.

What time is check-in at JEN Johor Puteri Harbour by Shangri-La?

Check-in is from 3 PM - midnight. Late check-in is available during limited hours.

What time is check-out at JEN Johor Puteri Harbour by Shangri-La?

Checkout is at 11 AM.

Does JEN Johor Puteri Harbour by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MYR 165 per vehicle applies.

Where is JEN Johor Puteri Harbour by Shangri-La located?

Located on the waterfront, this family-friendly hotel is 2.4 mi (3.8 km) from LEGOLAND® Malaysia and 10.5 mi (16.9 km) from Sutera Mall. Universiti Teknologi Malaysia and Angry Birds Activity Park Johor Bahru are also within 16 mi (25 km).

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 389 out of 928 reviews" "
" "5 - Excellent 42%
Rating 4 - Good. 404 out of 928 reviews" "
" "4 - Good 44%
Rating 3 - Okay. 88 out of 928 reviews" "
" "3 - Okay 9%
Rating 2 - Poor. 30 out of 928 reviews" "
" "2 - Poor 3%
Rating 1 - Terrible. 17 out of 928 reviews" "
" "1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

4.2/5

Property conditions & facilities

3.5/5

Eco-friendliness

5/5 Excellent

Mirza
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists was very nice and even had us able to park our vehicle at the lobby for a while
Stayed 1 night in Nov 2022

4/5 Good

Josceyln
Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had changed a lot since my last visit pre Covid but the staff are extremely friendly and make me feel at home. I guess not having a room with bathtub despite my companions having them was the disappointing factor for the stay. Overall is still a good place to stay and I’ll definitely stay there again if I go Malaysia.
Stayed 2 nights in Nov 2022

5/5 Excellent

Khairul Dzakirin Bin
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the weekend. Staff was responsive to pre-arrival enquiries. Accommodated for late check-in. Room and facilities was good. Many TV channels and sitting/ work desk area in room. Though cleanliness could be improved a little. Roof top view, gym and swimming pool was well kept. However if the swimming pool was open earlier in the day and till late night it might be better. Did not try the sauna room in the toilet but its there with lockers. Location is near convenience stores, eateries, fountain, man-made beach and night market all within walking distance. In room food service was reasonable too. Breakfast buffet was great with variety of options- waffles, roti prata etc. coffee take away was also available. Peaceful location to wind down. Staff was friendly and pleasant. Will consider to stay here again in the future.
Stayed 2 nights in Oct 2022

3/5 Okay

Johannes, London
Travelled with partner
Liked: Amenities
Disliked: Staff & service
I love this hotel and its location in theory but I don't think it's executed very well. I've stayed here twice now and the hotel really lacks in cleanliness and attention to detail in general. Staff seem untrained/inexperienced and apathetic. The breakfast buffet lacks vegetarian options and allergen labelling. Everything on the buffet seems to contain chicken - even the omelette that we specifically ordered to only contain egg, onion and peppers turned out to have chicken ham. The roti on the buffet are just the regular frozen roti you buy in the supermarket and for whatever reason there are only single use cups available for coffee. I think this hotel has a lot of potential but it's executed very poorly.
Stayed 1 night in Nov 2022

4/5 Good

LEE WEI
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was alright, puteri harbor was disappointing, dirty and lots of shop closed down. and the hotel parking, is dark and limited parking, not secure too.
Stayed 2 nights in Oct 2022

5/5 Excellent

Farah Liza
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time staying there to detox and relax. We drove in and ample space to park. Great food around.
Stayed 3 nights in Oct 2022

4/5 Good

ARINI
Travelled with family and small children