Ratings based on 787 verified reviews

4.0 out of 5
82% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 12 Oct 2019
I really like this hotel as value for money. Good location, nice staff, clean and reasonable size for the money. Will recommend this hotel to all my contacts.
Comment from Hotel Management
14 Oct 2019 by manager, Hotel Management
Greetings from NU Hotel @ KL Sentral! Thank you for taking the time to provide feedback on your stay here with us. Thank you for choosing us as your preferred choice of stay and we look forward to the opportunity of welcoming you back on your next trip.
5 out of 5
by a verified traveller

Posted 4 Oct 2019
Friendly staff. Simple but clean. Close to train. Quiet.
Comment from Hotel Management
14 Oct 2019 by manager, Hotel Management
Greetings from NU Hotel @ KL Sentral! Thank you for taking the time to provide feedback on your stay here with us. Thank you for choosing us as your preferred choice of stay and we look forward to the opportunity of welcoming you back on your next trip.
5 out of 5
by a verified traveller

Posted 22 Sep 2019
The room is clean and the staff are also friendly
Comment from Hotel Management
23 Sep 2019 by manager, Hotel Management
Greetings from NU Hotel @ KL Sentral! Thank you for taking the time to provide feedback on your stay here with us. Thank you for choosing us as your preferred choice of stay and we look forward to the opportunity of welcoming you back on your next trip.
5 out of 5
by a verified traveller

Posted 21 Sep 2019
This hotel is super value for money !! I would recommend to all my network, Close to Sentral and close to shopping mall and restaurant. Very clean and good staff. Great job !
Comment from Hotel Management
23 Sep 2019 by manager, Hotel Management
Greetings from NU Hotel @ KL Sentral! Thank you for taking the time to provide feedback on your stay here with us. Thank you for choosing us as your preferred choice of stay and we look forward to the opportunity of welcoming you back on your next trip.
5 out of 5
by a verified traveller

Posted 14 Sep 2019
Comment from Hotel Management
19 Sep 2019 by manager, Hotel Management
Greetings from NU Hotel @ KL Sentral! Thank you for taking the time to provide feedback on your stay here with us. Thank you for choosing us as your preferred choice of stay and we look forward to the opportunity of welcoming you back on your next trip.
3 out of 5
by a verified traveller from Singapore

Posted 12 Sep 2019
Checked in around 5pm and there is a long queue at the counter waiting for the check-in, while doing the check-in the counter stuff still need to entertain calls, entertain those walk-in customer asking questions...etc...making the check-in queue waiting for long time. There is no toilet at the lobby area, thought of going to the toilet first since the queue is long but there is not toilet at the lobby. Floor in the room aren't clean properly and feels "sticky" while walking on it. Others are good in terms of locations and nearby amenities, bed is big and room is spaces.
Comment from Hotel Management
19 Sep 2019 by manager, Hotel Management
Greetings from NU Hotel @ KL Sentral! Thank you for taking the time to provide feedback on your stay here with us. Please accept our sincere apologies for the inconveniences that you have experienced. Thank you for choosing us as your preferred choice of stay and we look forward to the opportunity of welcoming you back on your next trip.
4 out of 5
by a verified traveller

Posted 10 Sep 2019
Good place
Comment from Hotel Management
10 Sep 2019 by manager, Hotel Management
Greetings from NU Hotel @ KL Sentral! Thank you for taking the time to provide feedback on your stay here with us. Thank you for choosing us as your preferred choice of stay and we look forward to the opportunity of welcoming you back on your next trip.
5 out of 5
by a verified traveller from Tokyo

Posted 7 Sep 2019
Pleasant service,adjacent to NU Sentral station
Comment from Hotel Management
10 Sep 2019 by manager, Hotel Management
Greetings from NU Hotel @ KL Sentral! Thank you for taking the time to provide feedback on your stay here with us. Thank you for choosing us as your preferred choice of stay and we look forward to the opportunity of welcoming you back on your next trip.
5 out of 5
by a verified traveller from Kuching

Posted 2 Sep 2019
near to 7 eleven and a mamak store. the place is 10mins walk from kl sentral.
Comment from Hotel Management
10 Sep 2019 by manager, Hotel Management
Greetings from NU Hotel @ KL Sentral! Thank you for taking the time to provide feedback on your stay here with us. Thank you for choosing us as your preferred choice of stay and we look forward to the opportunity of welcoming you back on your next trip.
4 out of 5
by a verified traveller

Posted 26 Aug 2019
Comment from Hotel Management
10 Sep 2019 by manager, Hotel Management
Greetings from NU Hotel @ KL Sentral! Thank you for taking the time to provide feedback on your stay here with us. Thank you for choosing us as your preferred choice of stay and we look forward to the opportunity of welcoming you back on your next trip.