6/10 Okay
Kirsty
24 Apr,2024
The service was so friendly and welcoming, unfortunately the lifts were out of order (and I was on the 4th floor) but they arranged for my bag to be taken up. The room was clean and there was water and teas/coffees provided (nice touch). Plus 24hr concierge, so no late night access problems. So the only negative and sadly a big negative were the pillows. They were like solid bricks - I kept waking all through the night because of them. What a shame as the bed was fine. Please do something about your pillows - they were terrible and ruined what would have been a very pleasant stay.
Kirsty
Stayed 1 night in Apr 2024