Ratings based on 672 verified reviews

4.5 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 12 May 2020
One of the best hotels I have ever stayed in. I have nothing negative to say about this place.
5 out of 5
by a verified traveller from Burlington Canada

Posted 16 Mar 2020
I have been to several Marriott properties and without a doubt this is the best place I have stayed at. The beach, rooms, food and service was phenomenal. I don’t have any complaints and nor did anyone else from our area.
Comment from Hotel Management
19 Mar 2020 by JW Marriott Phuket Resort and Spa, Hotel Management
Dear Jim, Thank you very much for your review of JW Marriott Phuket Resort and Spa. We truly appreciate your kind comment, and we are delighted to know that you had a pleasant stay and enjoy the service we provided. We thank you once again for your feedback and look forward to welcoming you back to JW Marriott Phuket Resort and Spa soon. Thank you and Best regards,
5 out of 5
by a verified traveller

Posted 4 Mar 2020
Comment from Hotel Management
9 Mar 2020 by JW Marriott Phuket Resort and Spa, Hotel Management
Dear Sir or Madam, Thank you very much for your review of JW Marriott Phuket Resort and Spa. We truly appreciate your kind comment, and we are delighted to know that you had a pleasant stay and enjoy the service we provided. We thank you once again for your feedback and look forward to welcoming you back to JW Marriott Phuket Resort and Spa soon. Thank you and Best regards,
5 out of 5
by a verified traveller

Posted 27 Feb 2020
Comment from Hotel Management
3 Mar 2020 by JW Marriott Phuket Resort and Spa, Hotel Management
Dear Sir or Madam, Thank you very much for your review of JW Marriott Phuket Resort and Spa. We truly appreciate your kind comment, and we are delighted to know that you had a pleasant stay and enjoy the service we provided. We thank you once again for your feedback and look forward to welcoming you back to JW Marriott Phuket Resort and Spa soon. Thank you and Best regards,
3 out of 5
by a verified traveller

Posted 20 Feb 2020 on Hotels
Comment from Hotel Management
25 Feb 2020 by JW Marriott Phuket Resort and Spa, Hotel Management
Dear Alice, Thank you very much for your review of JW Marriott Phuket Resort and Spa. We truly appreciate your kind comment, but regret to hear that we have failed to meet your expectations. We do apologize if this has inconvenienced you during your recent stay. We will certainly share your feedback to the team in order to improve our service. We thank you once again for your feedback and look forward to welcoming you back to JW Marriott Phuket Resort and Spa soon. Thank you and Best Regards,
5 out of 5
by a verified traveller

Very family friendly

Posted 17 Feb 2020 on Hotels
We wanted a great hotel on the beach that would be good for a family getaway with our 9 month old daughter. After making the booking on hotels.com, we indicated that we'd be traveling with our 9 month old. Within days of making the reservation, we received an email within days from the hotel manager asking us if there was anything they could do to make our stay easier, including offering to set up a crib (which they call a cot) in the room. They also said there would be a refrigerator and way to boil water in the room (we were worried about baby food, making formula, etc while traveling in Thailand). The checkin process was great and the rooms were all very nice. The crib was set up and waiting for us upon our arrival. Pool amenities and beach services were great. Free kayaks and standup paddle boards, bikes, gym, etc... We had breakfast included each morning, which was great. In addition to the amazing food, the staff was wonderful. They went above and beyond to make sure that we had everything we needed. In particular, on our first morning, Yocke, our waitress asked if we would like the chef to make baby food each morning, which was so kind. Each day, the head chef would bring out a new freshly prepared baby selection (blended cauliflower, broccoli, carrot, squash) that they made for us. That small touch really made the stay exceptional and made our lives so much easier. Overall, had a great stay and would definitely recommend to a friend/return!
Comment from Hotel Management
18 Feb 2020 by JW Marriott Phuket Resort and Spa, Hotel Management
Dear Sir or Madam, Thank you very much for your review of JW Marriott Phuket Resort and Spa. We truly appreciate your kind comment, and we are delighted to know that you had a pleasant stay and enjoy the service we provided. We thank you once again for your feedback and look forward to welcoming you back to JW Marriott Phuket Resort and Spa soon. Thank you and Best regards,
4 out of 5
by a verified traveller

Excellent for family with small kids

Posted 15 Feb 2020 on Hotels
Overall it’s a very good resort especially for families as there are plenty of activities for kids and a great kids swimming pool. The resort is beautiful and the rooms are nice. The only downside is the service at the the restaurants- all the restaurants had a really bad service especially the cafe. However I would still recommend on this resort
Comment from Hotel Management
17 Feb 2020 by JW Marriott Phuket Resort and Spa, Hotel Management
Dear Bar, Thank you very much for your review of JW Marriott Phuket Resort and Spa. We truly appreciate your kind comment, but regret to hear that we have failed to meet your expectations. We do apologize if this has inconvenienced you during your recent stay. We will certainly look into this issue as you mentioned in order to ensure that corrective action can be taken. We thank you once again for your feedback and look forward to welcoming you back to JW Marriott Phuket Resort and Spa soon. Thank you and Best regards
4 out of 5
by a verified traveller

Convenient and great value (And the beach)

Posted 12 Feb 2020 on Hotels
We came for 3 days on a family vacation From china. With Corona situation - found ourselves staying 2 weeks. The hotel is super convenient. Stuff are helpful and friendly. Not a super luxurious but - everything was great, a part from slightly lower quality of services in the restaurants and foods quality. Kids loved it. Beach is great. Very recommend
Comment from Hotel Management
13 Feb 2020 by JW Marriott Phuket Resort and Spa, Hotel Management
Dear Bar, Thank you very much for your review of JW Marriott Phuket Resort and Spa. We truly appreciate your kind comment, and we are delighted to know that you had a pleasant stay and enjoy the service we provided. We thank you once again for your feedback and look forward to welcoming you back to JW Marriott Phuket Resort and Spa soon. Thank you and Best regards,
5 out of 5
by a verified traveller

Best hotel around

Posted 10 Feb 2020 on Hotels
This place is the best! Great value for your money. Staff amazing, grounds are beyond beautiful and the beach is the best in the area. You won’t be disappointed with anything.
Comment from Hotel Management
11 Feb 2020 by JW Marriott Phuket Resort and Spa, Hotel Management
Dear Carole, Thank you very much for your review of JW Marriott Phuket Resort and Spa. We truly appreciate your kind comment, and we are delighted to know that you had a pleasant stay and enjoy the service we provided. We thank you once again for your feedback and look forward to welcoming you back to JW Marriott Phuket Resort and Spa soon. Thank you and Best regards,
5 out of 5
by a verified traveller

Posted 7 Feb 2020 on Hotels
Comment from Hotel Management
11 Feb 2020 by JW Marriott Phuket Resort and Spa, Hotel Management
Dear Michelle, Thank you very much for your review of JW Marriott Phuket Resort and Spa. We truly appreciate your kind comment, and we are delighted to know that you had a pleasant stay and enjoy the service we provided. We thank you once again for your feedback and look forward to welcoming you back to JW Marriott Phuket Resort and Spa soon. Thank you and Best regards,
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