Ratings based on 5 verified reviews
5.0 Room cleanliness
5.0 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia-verified reviews
by a verified traveller from Huntington Beach
Posted 16 Feb 2020
This is for the Holiday inn Miraflores. Lima Peru.
Facilities and staff are amazing. Location is very good. Shower is crap. Very bad. Been there two times. Different rooms. I don’t know if I will return. Shower experience is really bad. They have a Issue with the water pressure. Temperature goes up and down. Both times. Front desk knows it is an issue.
It looks like they lost a customer. Again room and facilities are great. Staff. Perfect. Shower is bad.
Comment from Hotel Management
24 Feb 2020 by Carlos Delgado, Hotel Management
Dear Mr. Eduardo,
Receive our sincere thanks for taking the time to comment us about your stay.
For us it is very important that our guests feel well cared for, valued and respected. We are very sorry that on this occasion we do not comply with you, your perceptions are a very valuable tool for us, which will allow us to improve.
For us, your comments are very important and I assure you that this will not happen again. We hope you can give us another opportunity to make it right.
We will continue working hard to reach excellence in service.
Best Regards,
Carlos Delgado
Front Office Manager
Holiday Inn Lima Miraflores
by a verified traveller from Huntington Beach
Posted 15 Feb 2020
Arrived 8:30 am. They had a room for me. It was really nice. Good location clean and modern.
I like it very much.
Comment from Hotel Management
24 Feb 2020 by Carlos Delgado, Hotel Management
Greetings from Holiday Inn Lima Miraflores. Receive our most sincere thanks for taking the time to qualify your visit with us.
It is very important for us to know the opinion of our guests about our facilities and services. It is very pleasant to know that you had a pleasant stay and that you had an excellent overall experience.
We hope to have your next visit soon, it was a real pleasure to have you with us.
Best regards,
Carlos Delgado
Front Office Manager
Holiday Inn Lima Miraflores
by a verified traveller
Posted 14 Mar 2020
Comment from Hotel Management
17 Mar 2020 by Jennyfer Andrea Melo - Asistente de recepción, Hotel Management
Estimado huésped,
Su puntuación es muy importante para nosotros, agradecemos el tiempo que ha tomado para calificarnos y esperamos que pueda hospedarse con nosotros tan pronto como sea posible para brindarle una experiencia memorable.
Cordialmente,
by a verified traveller
Nuevo
Posted 28 Feb 2020 on Hotelstodo maravilloso solo que el agua de la ducha no lograba mantener la temperatura
Comment from Hotel Management
29 Feb 2020 by Carlos Delgado, Hotel Management
Apreciada Srta Pamela,
Reciba nuestro más sincero agradecimiento por haberse tomado el tiempo de brindarnos sus comentarios.
Para nosotros es muy importante saber la opinión de nuestros huéspedes acerca de nuestras instalaciones y servicios, ya que sus percepciones constituyen una herramienta muy valiosa para nosotros la cual nos permitirá mejorar. Lamentamos que su estadia no fue de total satisfacion, seguiremos trabajando para llegar a la excelencia en el servicio.
Nuevamente gracias por sus comentarios, esperamos poder recibirlo nuevamente en el hotel en un futuro cercano!
Saludos cordiales,
Carlos Delgado
Front Office Manager
Holiday Inn Lima Miraflores
by a verified traveller
Super Hotel para Recomendar siempre.
Posted 8 Jan 2020 on HotelsEl hotel es excelente, la atención es inmejorable, la comida no tiene que envidiarle nada a los mejores restaurantes de Lima.
Comment from Hotel Management
9 Jan 2020 by Carlos Delgado, Hotel Management
Apreciado Sr. Bravo,
¡Saludos desde Holiday Inn Lima Miraflores donde los pequeños detalles importan!
Reciba nuestro más sincero agradecimiento por haberse tomado el tiempo de comentar su estadía.
Para nosotros es muy importante saber la opinión de nuestros huéspedes acerca de nuestras instalaciones y servicios. Es muy grato saber que usted tuvo una excelente estancia y que el servicio alcanzó sus expectativas.
Gracias por sus gentiles palabras.
Esperamos contar pronto con su próxima visita, fue un verdadero gusto tenerlo con nosotros.
Saludos cordiales,
Carlos Delgado
Front Office Manager
