Hotels in Fire Mountain

"I called the hotel at 2pm to ask what time check in was at the gentleman that answered Stated that it was at 4 pm he then took my number and said be would call as soon as the room was ready.he never called. Went to the hotel at 4 pm to check in and the rooms were still not ready. We rented a hotel so we can shower and change to get ready for a wedding we were attending at the Hilton across the freeway that started at 5pm so we just had to go to the restroom of a gas station to change and freshen up after our 7 hour car ride. So then I came back at 8 pm to check in. When I pulled up to the lobby it was under construction and there were very little visible sign showing were to check in. I then informed the manager about the inconvenience and she stated she would waive the $13 resort fee but she never did. Never staying here ever again to top it off after checking in my room and bringing my luggage in I found the room was dirty. At that point I didn’t feel like saying anything I just wanted to be in a room due to the eventful night I was having. On top of the closet I found a pack of cigarettes and a box of soda pop(empty) and a note with a phone number apologizing for hitting someone car. At check out I informed the front desk and she didn’t know what to do with the information I gave her. "

"They try, but the place is quite run down."

"Clean room, friendly staff. Breakfast was as expected."

"Cockroaches inside bathroom crawling yack!! Beds ewww pillows window looks like tons of holes "

"Room great didn’t get room service as requested and ac didn’t work they went to fix 2x worked a few hours and quit again both times"

"Clean rooms, nice staff, great food. It was hot and pool and spa were closed."

"Very mice room with large clean bathroom and shower enclosure. Beautiful location!"

"Best spot to get away from the busy life."

"The hotel cleaning staff stole an iPad we left. "