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Reviews of Aloha Hotel

2 out of 5
Aloha Hotel
11, Jalan Delima 13, Pusat Perdagangan Pontian, Pontian, Johor

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 30 reviews" "
Rating 8 - Good. 11 out of 30 reviews" "
Rating 6 - Okay. 6 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 2 out of 30 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Kwee hong, Singapore

Travelled with family
Liked: Staff & service
ok to stay but saw the staff just rinse the utensil without any dish detergent
Response from Reception on 11 Jan,2023
Hello Sir!Thank you for the review!We will highlight this matter and ensure it will never happen again,Thank you again!

8/10 Good

Eng Chai

Liked: Staff & service
OK
Stayed 1 night in Oct 2022
Response from Front desk on 13 Nov,2022
Thank you Sir!Hope to see you again :)

6/10 Okay

Zoey

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet layout was totally different from what shown in the photos. Toilet, rooms got the mouldy kind of smell. Smell of cigg when it’s non smoking hotel. Other than that, staff over there were very helpful in helping for checking in/out
Stayed 2 nights in May 2022
Response from Front desk on 29 Jun,2022
Hi, First off, thank you for staying with us, Next, we are very sorry if the accommodation is not to your liking, as we are also short of stuff and everything is starting to back as to usual, but still it is our fault. We trying to keep up to the SOP as fast as we could and hope to see you again in the future. Have a nice day. :)

10/10 Excellent

Azizah

Stayed 1 night in May 2022
Response from Reception on 20 May,2022
Hi Pn. Azizah, Thank you very much for your feedback, Hope that we can see you in the near future. Thank you again. Have a nice day :)

10/10 Excellent

Ming Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Receptionist on 6 May,2022
Hi Mr Ming, Oh My! Thank you so much and hope to see you again:)

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from Receptionist on 23 Mar,2021
Hello there,, Wow! Thank you so much for your rating. It is really encourage us to be more efficiently accommodate each and every guests. Really looking forward for your next staying. Thank you and have a good day ahead! :)

8/10 Good

ABD RAHIM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and affordable
Stayed 2 nights in Jan 2020
Response from Front Desk on 22 Jan,2020
Hi there, Thank you so much and hope to see you in the near future, Have a good day!

10/10 Excellent

Chia

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly.
Stayed 2 nights in Nov 2019
Response from Front desk on 6 Nov,2019
Dear guest, Thank you so much and hope to see you again next time.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Front Desk on 22 Oct,2019
Dear guest, Thank you so much for the rate, See you next time.

8/10 Good

Trqcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent and clean hotel with lift which is convenient for elderly. Check in process is fast, staff who service us is friendly. Will stay with them again in our next visit to Pontian.
Stayed 1 night in Oct 2019
Response from Front desk on 20 Oct,2019
Dear guest, Thank you so much for the compliments and we will continue to improve the services as well as the amenities. We are looking forward to serve you and the other guests even better next time.

6/10 Okay

DR SAIM

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Sep 2019
Response from Aloha F.O on 10 Sept,2019
Dear guest, Thank you so much. See you next time.

8/10 Good

Verified traveller

Travelled with family
Near to sea....Nice view
Stayed 1 night in Sep 2019
Response from Epa on 8 Sept,2019
Dear guest, Thank you for give a positive feedback, Hope to serve you again in the future. Thank you again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shower was not adjustable
Stayed 1 night in Aug 2019
Response from F.o hotel on 8 Sept,2019
Dear guest, Sorry you have to experience such thing, Anything you can always search for front desk help. We will improve the amenities and will serve guests better. Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean n well maintain . Worth the pirce. Just wifi very unstable in room
Stayed 2 nights in Sep 2019
Response from Aloha F.O on 8 Sept,2019
Dear guest, Thank you so much for pointing out the positive feedback, We will improve the service of wiFi. Thank you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The only disappointment was that I booked 2 rooms of the same type but was was informed at check-in they could provide one room and the other room would be smaller and charged at walk-in rate.
Stayed 1 night in Aug 2019
Response from Aloha F.O on 8 Sept,2019
Dear guest, First of all, thank you so much for choosing Aloha Hotel for staying, Regarding about the rooms, the reservation was done correctly but unfortunately it has changes during your check in, We are terribly sorry about that and we are really hope that we can meet you again in the future and serve you better. Thank you and sorry again.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: A quiet place, very near to the beach. Friendly service staff. Room is comfy. Dislikes: Didn't realise that there is a water heater switch. Breakfast buffet is limited.
Stayed 1 night in Aug 2019
Response from epa on 14 Aug,2019
Dear guest, Thank you so much for the feed back. We will try to coop with the deficiency and hope to see you again.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Internet speed is not good. Keep buffering
Stayed 3 nights in Jul 2019
Response from epa on 20 Jul,2019
dear guest, We are very sorry you have to experience an unpleasant situation. We are trying our best to keep up with guest expectation. Thank you, Hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from epa on 20 Jul,2019
thank you.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Astro channel unsubcribe. Cannot watched
Stayed 3 nights in Jun 2019
Response from EPA on 30 Jun,2019
Dear guest, Thank you for the feedback, We are very sorry for the inconvenient, we always try our best to improvised and satisfy all the customers. We are looking forward for your next stay in Aloha.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location. My room had no window, which I didn't like, so make sire you asl for a room with a window!
Stayed 2 nights in Apr 2019
Response from EPA on 5 Jun,2019
Dear guest, we really appreciated the feedback, every point is really important for us to keep improvised. Our staff is trying to serve in a better way possible, maybe there is some inconvenient situation that make you get the room without a window. We will change for the better. Other than that, we are looking forward for your next staying.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

JOHN

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Please improve the front desk.
Stayed 1 night in Mar 2019
Response from Epa on 23 Apr,2019
Hye, sorry for the late reply, Thank you for the feed back. we are really sorry that you have to experience such situations. Our staff are trained to provide only the best in customer service, and we will certainly improved the communication skills. Thank you again.

8/10 Good

RichardYeo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall clean and location is ok with eateries nearby
Stayed 2 nights in Mar 2019
Response from Epa on 23 Apr,2019
Hye, Thank you for the feedback. We are really appreciated the comments above and surely happy to serve you again next time. Thank you again.

2/10 Terrible

Jane, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I stay
We went there during CNY and most shops were closed. Upon checked in the room, I found the bedsheet was not changed. The then transferred me to another room but the bedsheet was equally dirty. They said that they ran out of wueensize bedsheet and can only change with single size sheet which hardly enough to cover the bed. Got no choice but to accept it. Worst is that the sound proofing of the room was so bad that you can hear all kind of noise and can’t sleep well
Stayed 1 night in Feb 2019

2/10 Terrible

Traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
One the first night of a two day stay, there was renovation works taking place after 9.30 pm. The drilling was noisy. I called the reception three times to try to stop the renovation work. This drilling spoilt my stay on the first night.
Stayed 2 nights in Jan 2019

6/10 Okay

Bang Ting

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018

8/10 Good

Kerrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
It was comfortable. For the price that I have paid, I would expect a better view of the scenery. Otherwise the room is clean, towels are changed every day.
Stayed 2 nights in Oct 2018
Response from ALOHA F.O on 25 Oct,2018
Hi, thank you for your feedback. Hope to see you again.

10/10 Excellent

Law

Stayed 1 night in Nov 2022
Response from Front desk on 10 Dec,2022
Hi Sir! Thank you so much for the review!Hope to see you again in the future :)Have a nice day!

8/10 Good

Chang

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Epa on 23 Apr,2019
Thank you so much for the score. We will be happy to serve you again in the future.