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Reviews of Sapa Elite Hotel

3 out of 5
Sapa Elite Hotel
012, Hoang Dieu Str, Sa Pa, Lao Cai

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 68 reviews" "
Rating 8 - Good. 31 out of 68 reviews" "
Rating 6 - Okay. 9 out of 68 reviews" "
Rating 4 - Poor. 3 out of 68 reviews" "
Rating 2 - Terrible. 4 out of 68 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Alex

Travelled with family
Liked: Staff & service
Good view, lots of construction during day time and was charged for waters in room that have been free at other hotel. Wasn’t a lot but felt very stingy. Overall would stay again. Good views
Stayed 1 night in Aug 2022

10/10 Excellent

Michael, Stafford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a quiet area, but with only 3 minutes of walking you will be in the center of town.
Stayed 4 nights in Feb 2022

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Staff & service, room comfort
No peace and quiet
Way to much construction noise from nearby.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sapa
As the road access had been removed (temporarily) it takes great walking effort to reach the hotel and not assessible by car. Reception was helpful in assisting with local tour advises.
Stayed 2 nights in Apr 2019

4/10 Poor

Lynda

Disliked: Cleanliness, property conditions & facilities, room comfort
Very Disappointing
The hotel is next to a contruction site that work night and day. Very noisy. The hotel is not well maintained. Our shower screen would not close. We reported it a few times and each time they said it was fixed. Finally I said for the staff to come up to our room and show me that it closes. They had to strain to shut the door and when they did it fell off. Finally they belived me. The hotel is not clean and overall I certainly would not recommend it to anyone.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location is good. Close enough to attractions but in a quiet area.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A shame that building works were next door. Extreme noise until midnight.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful friendly and helpful staff. Comfortable bed, walking distance to shops and restaurants. Would definitely stay again.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stunting view with city and mountains. The staff is nice. She gave us sapa map and recommend where to go.
Stayed 3 nights in Dec 2018

10/10 Excellent

Ben, UK

Liked: Staff & service, property conditions & facilities
Nice hotel big room, overlooking the town and mountains, comfortable bed! Lovely staff, very helpful.
Stayed 1 night in Nov 2018

10/10 Excellent

Dima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

michael, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice views and price!
I was staying at another hotel in Sapa and decided to move closer to my friends place. After looking at the reviews, it looks like a great place. The hotel was everything that people had mentioned. It was roomy clean, with nice views. The staff were nice enough but didn't really correspond with the guest much. The only thing I want to let everyone know is that the hotel is at the top of a hill and there is construction so the road is bad. The taxi dropped me off at the beginning of the road and said, "Bad Road, Sorry," I had to lug my suitcase to the hotel which was about 300 meters away. It wasn't bad but for those with lots of luggage beware and force the taxi to take you. Other taxis do it and the road isn't that bad. I was annoyed because I had a hurt foot from hiking in Ninh Ninh. Overall, the hotel was really nice. I think they may have upgraded me and didn't tell me. I had a great view and a balcony. Stay here. Its worth the money!
Stayed 2 nights in Oct 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience at The Sapa Elite was great...... we had a ‘Deluxe Double with a balcony. The room wasn’t huge but it’s layout felt spacious. Large bathroom, good hot water availability & pressure in a large tiled shower recess. The staff were exceptionally helpful, particularly the main reception person Trang. She couldn’t have been more helpful with our plans, her English was very good and she made several phone calls to her professional colleagues to get us on our next phase to BaBe National Park which was also fantastic. Lovely intimate breakfast room with good quality breakfast on offer. All in all, a very happy stay.
Stayed 3 nights in Jun 2018
Response from Ms. Trang on 29 Jun,2018
Dear Mr.Tony, Thank you so much for your reviews. I hope you have a great time with us :)) We hope to see you next time ^^

6/10 Okay

peter, australia

Disliked: Cleanliness, room comfort
Good position but shabby
Initial impression was ok, but realised later bathroom nothing worked 100% , cleaning left large areas not dusted, breakfast small choice and not forthcoming for second helping. Tourist information given but with their profit in mind.
Stayed 4 nights in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised
We had a deuxe room booked. It was not as per the advertised photo's. Our room had a huge crack in the window, taped up, dirty towels in bathroom, kettle with exposed wires. When we complained we were told they were full and we could not change rooms. When we asked for the manager we were refunded 350k dong as an apology (about £12).
Stayed 1 night in Mar 2018

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome early check in
Spent 4 nights, trekking around Sapa. A welcome early check in after 9 hour train ride from Hanoi. Staff were helpful and knowledge about the area. Room was large with a nice balcony. Breakfast was adequate enough to start the day. Transfers were on time and at a very reasonable price. Enjoy our time at this hotel would use again. Dave and Sal Yorks
Stayed 3 nights in Sep 2017
Thank you very much for your feedback and we hope to see you next time :))

8/10 Good

'Monty'

Liked: Cleanliness, staff & service, room comfort
Saps Elite
The staff were quite helpful. The breakfast was simple. The location was very central, an easy walk to anywhere.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and cosy when it's cold.
Very warm and cosy when it is cold. Shower is very good. Toilets are very good. Bed is excellent. Very comfortable. Good location.

8/10 Good

amanda

Liked: Cleanliness, staff & service
Very convenient location not far to town
Hotel was good value for money but breakfast a little basic bathrooms dated and verandah not overly pleasant. Staff were very pleasant and helpful especially with tours.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel comfortable room.
Comfortable room and helpful staff. Enjoyed our stay.
Response from Vu Thi Huyen Trang on 19 Dec,2016
Dear our customer, The warmest greetings from Sapa Elite Hotel ! Thank you very much for your stay with us . We are looking forward to welcoming you back in nearest future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and helpful staff. Room is clean and comfortable. Good location as well.
Response from Ms. Trang - Receptionist on 24 Nov,2016
Dear our customer, Thank you so much for your feedback ^^ We hope to see you again in the nearest future ! Best regard,

4/10 Poor

Juan, Santiago, Chile

Liked: Staff & service, room comfort
Disliked: Cleanliness
Big rooms but very dated and not well maintained

6/10 Okay

Elena

Liked: Cleanliness, staff & service
The hotel definitely needs a renovation. The room was clean, but many small things were broken and the walls were a bit dirty. We booked a deluxe room to enjoy the mountain views of Sapa, but instead we've got a room with 10% mountains and 90% of a garden view which is not well maintained. The room was also on the road level, so we preferred to keep the curtains closed. It was a big disappointment. I complained about the room, but the staff didn't really care. I would give this hotel no more than two stars.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

DH, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't bother! Disappointing!
Not sure why this hotel rates so well on TripAdvisor. I stayed here two nights with my mum & wife and here are some of my experiences: 1. On our first night, we had no hot water. Staff try to fix this at 10pm without success. In the process, the staff leave water and dirt on the bathroom floor and shower screen. 2. On our first morning at 6am, we were woken by the lovely sound of a jackhammer destroying some pavement directly outside our room. When I politely asked the reception whether they could defer the work for an hour or two, they just said "No, they do it in the morning because it gets hot during the day." No apology. No empathy. 3. The poorest service I have ever encountered in my travels in Asia. The staff just show no interest in helping or wanting to make sure that you are happy. Every conversation I had with them made me feel like my family and I were a burden on them. 4. We nearly missed our bus back to Hanoi because the reception lady was adamant that we didn't need to book a taxi to the bus station until the morning of our departure. Unsurprisingly, the taxi got lost and arrived to the hotel late leaving no margin for bad traffic. We made it in the bus, but only just! Good luck to those who decide to stay!
Our shower screen

10/10 Excellent

Jaiiaki, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with wonderful rooms
I booked 2 rooms for one night in this hotel for myself and my friend. What they prepared were a standard room and a family room because they thought we were a big family without any extra charge. It was very thoughtful even though it was only for one person that night. When minibus dropped us off at the bottom of long stairs to climb with my big bag, I thought 'uh-oh' and when I saw the exterior of the hotel another 'uh-oh' but when I see my room I just like it. Even I like the standard room that my friend was using. Very spacious room with clean everything. The bed was extra comfy and slept so well. This hotel is close to everything but far enough from town center noise if there was.

8/10 Good

Greg A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wendy, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with lovely view over the town.
We liked this hotel. Our room was very spacious with a huge king bed and a balcony. Staff not overly friendly but polite, might be because they did not speak English all that well.....don't think anyone in Sapa does come to think of it which makes it all the more appealing. Breakfast wasn't that great with not much to choose from. I chose fried eggs (I didn't think it was worth trying to explain poached). I got 3 eggs fried up like leather! But hey, it's all about just going with the flow.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location, great room
The rooms are spacious and very clean. Exactly as seen on the website. View from the rooms was spectacular. The staff were a little aloof but that didn't affect our stay. Great location too.

8/10 Good

Dzung, United States

Liked: Cleanliness, property conditions & facilities, room comfort
Good for stay
Very pleasant

8/10 Good

sara, macclesfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable small hotel in centre of town
This is a small hotel in the centre of Sapa, not luxurious but perfectly comfortable, with good facilities & a great view from the higher floors. Breakfast is good (cooked to order).

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel, good central location, breakfast could be better. Staff helpful, esp the owner who dropped us to the bus station when we couldn't find a cab.

6/10 Okay

Verified traveller

Disliked: Staff & service
Relax

8/10 Good

Melissa, Toronto

Liked: Cleanliness, staff & service, room comfort
Comfortable Clean Hotel
Sapa Elite is a great hotel. It's very clean and the staff is helpful and friendly. Breakfast is good.

8/10 Good

russell, Harrow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and good value
Did some hiking. Rented motorbike and visited some lovely places. Great place for hiking

10/10 Excellent

Quoc Hung, Syd ney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Q H Tran
Well recommended hotel friendly staff clean room good view

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, huge room, massage parlour almost next door,. Rainy day, stayed in room until checkout and rested after previous days trek

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfectly located
Sapa is a small tourist town and the hotel sits just over the main city square. Great location.

10/10 Excellent

Katja, Slovenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Sapa
Hotel has great view from the upper floors, we loved their breakfast with fresh fruits. Hotel was clean.

8/10 Good

PEI-XUN, Taiwan

Liked: Cleanliness, staff & service, room comfort
Great choice in Sapa
Good condition about this hotel and room size is very very big. Bad feeling is by walking back to hotel in the dark lane after sunset. soft bed, high speed and good signal wifi in the room. Breakfast is simple but juice and fruits are so fresh. It is cheaper for payment by booking on the internet, if you are rich, try to pay in cash.

10/10 Excellent

Joey, Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt refreshed after my stay
Arrived in Sapa sleep deprived and pretty blah in general. The staff was very pleasant and accommodating -- immediately, I felt that they seemed gracious that I chose to stay with them. All good signs so far. Spent most of my first day sleeping in the room. Best bed of my trip. Best bathroom, too. And best view. And best space, in general. They also booked me a last-second trek, which was an unforgettable experience. I hope I'm back in Sapa soon -- I'll be at the Elite.

8/10 Good

Meir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון נחמד חדר גדול ונקי צוות נחמד וחיכני
Stayed 2 nights in Apr 2019

8/10 Good

Noelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon Hotel
Hotel sympa. Petit dej pas mauvais. Réceptionniste souriante.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

NGOC MY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
可以罵髒話嗎!!
非常不爽的一次住宿!! 先是飯店櫃檯說查不到我們2晚住宿的訂房紀錄，一直堅持要我們重新付款，後來是我堅持不願意付款，他才安排我們入住!! 後是進房之後整個傻眼，床單很髒，枕頭有頭髮，棉被打開有沙子，浴室長滿黴菌，洗澡刷牙的水有生鏽味，洗澡時水管塞住水流不下去，滿到房間裡面去，跟櫃檯反應說沒房了!? 最後，我們3個人整晚無法入睡，因為全身發癢一直抓，3個人都起了疹子，一晚受不了早上6點多我們就退房了，一堆住客等吃早餐，結果是泡麵，花幾百美金吃泡麵?又是這種住宿環境?又是這種服務?很想送他們三字經!! 還有一晚，連住我們也不住了，直接離開!!太爛了，太糟糕了!!
Stayed 2 nights in Feb 2019

8/10 Good

Henry

Liked: Staff & service
Disliked: Cleanliness, room comfort
직원들은 친절하나
시설이 많이 낡고 부족합니다. 주니어 스위트에 2박하였는데 화장실이 너무 작고 불편합니다. 위치는 성당과 가깝지만 50미터 정도 계단을 올라와야 합니다. 캐리어를 들고 가시는분은 불편합니다. 직원들은 매우 친절합니다. 뜨거운 물 잘나옵니다. 엘리베이터 없습니다. 전망은 좋습니다. 호텔방에서 성당과 광장이 한눈에 내려다 보입니다. 아침식사가 조금 부실합니다. 결론은 조금 더 지불하시고 한등급 위의 호텔로 가는것이 좋을듯 합니다.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
괜찮았어요!
언덕위에 위치해서 뷰가 좋음 기본방이 아닌 스위트가 훨 묵을만함
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon choix mais assurez vous que la chambre choisie est bien celle que vous avez. Dans notre cas, on nous a donné une autre chambre, et après avoir demandé, il nous ont de donné 2 jours après celle qui correspondait aux images du site
Stayed 3 nights in Mar 2018

8/10 Good

KLisng, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置靠近廣場與教堂
位置離廣場與教堂很近，但缺點就是廣場放的音樂很大聲很吵 , 一直到晚上10點才結束 (但周遭的飯店也都有一樣的問題) 附近就有按摩的店 不用跑很遠 , 但因位於半山腰 所以 去吃飯 購物 廣場 與其他景點都要爬樓梯或走斜坡下去(晚上沒路燈). 櫃台人員很親切 英文好 , 也提供很多旅遊資訊與交通服務 , 如: 河內到Sapa的晚上臥鋪火車與火車站到飯店的接駁車 , 飯店到河內機場的臥鋪巴士 , Sapa當地村莊的一日遊行程......等等 房間設施一般 , 但空間很大 乾淨.