My husband and I enjoyed our stay quite a bit. We were put off by the low ratings, but we were booking last-minute and didn't have many options. We had a lovely time! Christy, who was chatty but never intrusive, took great care of us, including dropping us off in town and picking us up (this is a standard included service). Breakfast was also absolutely delicious, and we had a fantastic time using the outdoor hot tub at night. If the price were, say, 25% lower, I suspect the reviews would be all glowing. As it is, although it was a great time, it wasn't as clean and neat as I would expect for what we paid.