Dear Alexandra, Thank you very much for taking the time to share your experience from your recent stay at Mondrian Seoul Itaewon. We are delighted to hear that you had a fantastic stay with us and that you enjoyed the gorgeous hotel, perfect location, and the spacious rooms. At Mondrian Seoul Itaewon, we take pride in providing excellent service, and it is rewarding to know that you found the service from the reception and staff to be excellent. Our housekeeping team works diligently to maintain high standards of cleanliness, and we are glad that you found it impressive. Regarding the facilities, we are pleased that you found them impressive and clean, even though you did not have the opportunity to use them extensively. Your feedback motivates us to continue delivering exceptional experiences to all our guests. We hope you tried our Roof Top Bar Privilege and our Special dining Cleo. We appreciate your kind words and look forward to welcoming you back on your next visit. Warm regards,

Dear Pay, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at Mondrian Seoul Itaewon. Due to government regulations, our hotel policy includes providing dental kits has to be with a fee, and we regret if this was not clearly communicated to you.As for the service standards, we strive to deliver a 5-star experience to all our guests, and we are sorry to hear that we fell short of your expectations. Rest assured, we will address the issues you mentioned with our team to ensure a consistent level of service. It is disappointing to hear about the inconvenience with the bedside socket and the misunderstanding with the chargers. We will investigate this matter further to prevent any future occurrences. Your comments regarding the housekeeping and bellman service have been noted, and we will work on improving the consistency and attentiveness of our staff. We appreciate your valuable feedback as it helps us enhance the overall guest experience. Warm regards,

Dear Guest,It's always nice to receive positive reviews from customers. Your feedback will be shared with all team members and will be a great support in boosting the morale of all employees as they strive to continuously provide a high level of service.Thank you again for letting us know your thoughts. We hope to provide better service in the future. Lastly, I hope that all your wishes come true and that your family be filled with happiness. Sincerely,

Dear, DianneFirst of all, thank you for visiting Mondrian Seoul Itaewon and taking the time to share your experience.We at Mondrian Seoul Itaewon always strive to provide the best facilities and best service for your satisfaction, but we are sorry that your stay this time did not meet your expectations.I will forward your feedback to relevant departments to make improvements. Once again, we apologize for not being able to provide you with a satisfactory experience. Lastly, if you give us the opportunity to visit again, we promise to do our best to leave you with good memories.Sincerely,

Dear Abrahim,Thank you very much for participating in the Mondrian Seoul Itaewon usage history survey. It's always nice to receive positive reviews from customers.Your feedback will be shared with all team members and will be a great support in boosting the morale of all employees as they strive to continuously provide a high level of service.I hope you tried our bar Privilege and our restaurant Cleo!Thank you again for letting us know your thoughts. We hope to provide better service in the future. Lastly, I hope that all your wishes come true in the new year and that your family be filled with happiness.Sincerely,

Dear Alvin,Thank you for your kind review! We appreciate your positive feedback. Should you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back to Mondrian Seoul Itaewon in the near future.We hope you tried Cleo our Signature restaurant and Privilege our rooftop bar above Seoul,Warm regards,Mondrian Seoul Itaewon

Thank you for your feedback on Mondrian Seoul Itaewon. We are thrilled that you liked the ambiance and service. Mondrian Seoul Itaewon strives to provide the best experience for our guests, and we are pleased to be able to do the same for you. Thank you for your kind words, and we look forward to seeing you again soon.Next time, try the flagship restaurant Cléo or the rooftop bar Privilège!Greetings,

Dear Trisha,Great ratings! Many thanks for the team. We hope you tried our roof top bar and our restaurant Cleo!

Dear Guest,Thanks for this amazing comment!

Dear Guest, Thank you for this amazing comment. We hope to see you again very soon!

Dear Guest,Thank you for your comments. First of all, we would like to apologize for the smell from the drainage. Also, the hotel location is in the heart of Itaewon. Which is ideal for both resting and partying. We do have also great restaurants such as Cleo our Mediterranean cuisine and Privilege our Roof top Cocktail bar with a view on Namsan,Best regards,

Dear Guest,Thank you for your nice comments. Our location is in the heart of Itaewon. Which is ideal for both resting and partying. We do have also great restaurants such as Cleo our Mediterranean cuisine and Privilege our Roof top Cocktail bar with a view on Namsan,Best regards,

Dear Jun Seok,Thank you for your feedback. We are very glad that you enjoyed your stay at Mondrian Seoul Itaewon and appreciate that you took the time to share your experience. We understand your concern about the cleanliness of the coffee cups and glasses and are glad to hear that our team promptly replaced them for you. Rest assure that this is an isolate case. At Mondrian Seoul Itaewon, we strive to provide a clean and comfortable environment for our guests at all times. We will continue to do our best in making sure that all of our amenities meet our high standards of cleanliness and service. Thank you again for your valuable feedback! Sincerely,

Dear Guest,We want to thank you for your lovely feedback. The team is working very hard to provide an excellent and enjoyable service.

Dear Guest,We want to thank you for your lovely feedback. The team is working very hard to provide an excellent and enjoyable service.

Dear Robins,We would like to thank you very much for your comment. We hope you have tried our cocktail bar at the roof top, Privilege!

Dear Guest,Thank you for the comment. We are looking forward to see you again with us!

Dear Lee Kyung,Thanks for this great rating, we are looking forward to have you back with us!

Dear Guest,Thank you for your nice comments. Our location is 10 minutes' walk from Itaewon station. It can be seen a bit far, but we believe this is ideal for both resting and partying. As mentioned, we do have great restaurants such as Cleo our Mediterranean cuisine and Privilege our Roof top Cocktail bar with a view on Namsan,Best regards,

Dear James,Great witness from our heartful team. We have a large array of restaurants outside and inside the hotel. Our bar on the roof is an icon for Seoul!

Dear Mary,Thank you for your feedback about our hotel. We are glad to hear that you found our staff and facilities to be helpful and relaxing, and that you enjoyed the traditional Korean breakfast in the restaurant. Mary, we love our guests!We hope to see you again soon!Best regards,

Dear jeffreym11, Thank you for taking the time to review your stay at Mondrian Seoul Itaewon. We are delighted to hear that the hotel was immaculate and smelled amazing. We strive to ensure that our guests have the most pleasant and comfortable experience possible. We understand your frustrations regarding the speed of elevator service and the additional cost associated with using the outdoor pool and sauna. We apologize for any inconvenience this may have caused you. At Mondrian Seoul Itaewon, we believe in providing our guests with a selection of premium amenities that meet their individual needs and expectations. Thank you again for your feedback as it helps us continuously improve our services for future guests. Sincerely,

Dear Ashley, Thank you so much for your kind words about our hotel. We are thrilled to hear that you enjoyed your stay. Our team works hard to ensure our guests have an enjoyable experience and we appreciate you taking the time to share your positive feedback. We look forward to welcoming you back soon! Best regards,

Dear Nicholas,Thank you for your rating! We are delighted to hear that you had a positive experience at Mondrian Seoul Itaewon. We strive to ensure all of our guests have an enjoyable and comfortable stay. If there is anything else we can do, please do not hesitate to let us know. Have a wonderful day!

Dear Ong on,Sad to see that we missed something during your stay. Please contact us for a perfect stay!

Dear Ashley,The team is proud to read those lines!Happy Time!